Broadcom Technical Support Engineer 

United States, Colorado, Broomfield 

558401245

When you join Broadcom as a NSX Senior Technical Support Engineer, you will learn and support our latest technology, provide mentoring to new engineers, receive mentoring from Tech Leads and become eligible for performance bonuses. NSX TSE’s who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.

After an 8-week onboarding program that includes technical and soft-skills training, you will shadow and collaborate with fellow Senior TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences. Within 12 weeks, you will begin engaging directly with Broadcom global customers and partnering with them to resolve critical issues.

· Engaging with global customers via email, and/or virtual collaboration sessions.
· Troubleshooting with global customers and/or reproducing issues in a lab environment.
· Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.
· Partnering with internal stakeholders like engineering, field teams and other technical experts to drive resolution to critical situations
· Collaborating with experienced Senior engineers to troubleshoot complex environments, review logs and communicate detailed action plans.
· Researching issues via our internal knowledge base.
· Creating and updating knowledge base articles.
· Creating training material and coaching/mentoring new team members.
· Maintaining a positive customer experience in every interaction.
· Driving global escalations toward resolution and generating Root Cause Analysis reports
· Dealing with customers in English within the NASA region.
· Completing various self-paced training programs designed to further enhance your skills.

Requirements:

· 5+ years related experience.

· Bachelor's degree. Relevant years of experience in lieu of degree may beconsidered.

Must have legal authorization to work in the US