דרושים Technical Sourcer ב-Gong ב-Israel, Tel Aviv-yafo

• Lead and Mentor: Manage and develop a global team of highly skilled Tier 3 Technical Support Engineers. You will provide technical mentorship and performance feedback to ensure your team's continued growth and success.
• Drive Technical Resolution: Oversee daily operations, ensuring your team effectively troubleshoots and resolves complex escalated issues that Tier 1 and 2 support cannot handle.
• Act as an R&D Liaison: Serve as the primary point of contact for all high-priority escalations. You will integrate the technical data from your team with the customer context from our GTM teams to provide a complete picture to R&D, allowing them to focus on diagnosis and resolution.
• Proactive Issue Management: Systematically identify recurring issues or "themes" across all incoming escalations. You will partner with the R&D team to define and execute action plans to reduce bug volume and improve overall product quality.
• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of our technical escalation workflow.
• Incident Management: Lead and coordinate the response to major technical incidents, ensuring a structured approach to problem-solving and communication across teams.

What You Have

• Experience: 5+ years of experience in a B2B customer support or service setting, with at least 2 years in a management or lead role.
• Technical Acumen: A strong background in software development or computer science is a must. You should possess hands-on experience with APIs and a deep understanding of SQL scripting. Familiarity with databases like Elastic-Kibana, PostgreSQL, or Mongo DB is a plus.
• Problem-Solving Skills: Exceptional critical thinking and problem-solving abilities with an ownership mentality.
• Interpersonal Skills: Proven experience working cross-functionally and the ability to collaborate effectively with diverse teams, including R&D, Product, and GTM teams.
• Process Knowledge: A solid understanding of technical escalation processes and Service Level Agreement (SLA) timeframes.

*We operate in a flexible hybrid work model.

for more details.

As a Technical Program Manager in Gong, you’ll play a critical role in driving cross-functional initiatives that enable our platform to scale securely and reliably. You’ll partner with R&D leaders to plan and execute complex cross-organizational programs spanning applications, system infrastructure, and developer experience. This is a high-impact, hands-on role that demands strong technical acumen, operational rigor, and excellent collaboration skills.

As a Technical Program Manager, you will:

• Drive end-to-end delivery of strategic programs, from initial planning to successful execution and launch.
• Partner with cross-functional teams, including Platform, Security, and Applications, to align priorities and coordinate resources for high-impact initiatives.
• Maintain stakeholder alignment by proactively identifying and removing blockers, ensuring clear communication on project scope, ownership, and status.
• Develop and manage comprehensive program plans, timelines, risk assessments, and status reports to ensure project transparency and accountability.
• Champion process improvements that increase team velocity, enhance system resiliency, and improve project visibility.

You should apply if you have:

• 5+ years of industry experience.
• At least 2 years as a Technical Program Manager (or equivalent role) in a SaaS or cloud-native environment.
• Strong understanding of the Software Development Lifecycle.
• Hands-on familiarity with cloud platforms (AWS, GCP, or Azure) and modern DevOps principles.
• Excellent oral and written communication skills.
• A self-motivated and highly organized approach. You thrive in ambiguous environments, take ownership of problems, and drive them to resolution.

Bonus Skills:

• Experience with platform or infrastructure engineering teams in a high-growth environment.
• Experience with CI/CD automation, monitoring, and incident response.
• Experience as a software engineer or in a DevOps role.

*We operate in a flexible hybrid work model.

for more details.

What you’ll do:

• Identify and engage passive candidates using a variety of sourcing methods and platforms (LinkedIn Recruiter, Boolean searches, Facebook, alumni groups, meetups, conferences, and more)
• Partner with recruiters and hiring managers to understand role requirements and team dynamics
• Conduct initial screening calls to assess candidate fit and interest
• Build and nurture strong pipelines for both current and future hiring needs
• Track and analyze sourcing metrics to continuously improve performance and ROI
• Research and recommend new sourcing tools and channels
• Be a proactive, collaborative team player who contributes to a high-performing Talent team

What you bring:

• 1–2 years of sourcing experience in tech recruiting, either in-house or at an agency
• Strong command of sourcing strategies and platforms, with proven success identifying R&D talent
• Hands-on experience conducting phone screens and candidate assessments
• Exceptional organizational and time management skills, with the ability to juggle multiple priorities
• Analytical mindset — comfortable with data, tracking KPIs, and optimizing for results
• Excellent communication skills in both Hebrew and English
• Positive attitude, curiosity, and a strong sense of ownership and accountability

  About us-

  Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit .

  Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits.

  If these considerations are important to you when choosing a work place, we'd love to see you with us.

  To review Gong's privacy policy, visitfor more details.