דרושים Customer Project Management Leader ב-Ge Healthcare ב-Indonesia, Jakarta Special Capital Region

Operational Leadership & Execution

• Oversee day-to-day service operations including dispatch management, parts logistics, warranty claims, and preventive maintenance planning.
• Ensure accurate and timely processing of service requests, installations, de-installations, and reverse logistics.
• Maintain data integrity across systems (e.g., Support Central, Legacy platforms) for install base and service records.
• Drive productivity and cost-efficiency through process optimization and LEAN implementation.

Team & Process Management

• Lead and develop service operations teams, including technicians and support staff.
• Establish and monitor team goals aligned with Safety, Quality, Delivery, Cost, and People (SQDCP) metrics.
• Develop training plans to enhance workforce capability and ensure audit readiness.
• Collaborate with field engineers, commercial teams, and cross-functional stakeholders to resolve technical and process-related issues.

Customer & Field Support

• Act as a key interface between field teams and logistics partners to ensure timely parts delivery and service execution.
• Manage call center operations including service request intake, dispatch coordination, and escalation handling.
• Support warranty and contractual commitments through accurate entitlement verification and claims processing.

Compliance & Continuous Improvement

• Ensure adherence to Environmental, Health & Safety (EHS) standards and regulatory requirements.
• Identify and implement best practices to improve service quality and operational efficiency.
• Lead or support continuous improvement initiatives and change management efforts.

Qualifications:

• Bachelor’s degree with 3+ years of experience in service operations, supply chain, or production leadership; or High School diploma/GED with 15+ years of relevant experience.
• Proven leadership experience with the ability to manage teams and drive results.
• Strong analytical, planning, and decision-making skills.
• Proficiency in service systems and tools, with the ability to adapt to evolving technologies and processes.

Desired Characteristics:

• MBA or Master’s degree preferred.
• Experience in medical device service or manufacturing operations.
• Six Sigma Green Belt certification or equivalent process improvement experience.
• Strong interpersonal and communication skills across all organizational levels.
• Demonstrated ability to lead in a matrixed environment and manage ambiguity.
• Project management experience and a proactive approach to problem-solving.

• Providing clinical and technical presales and post-sales support MR lifecycle products – including options, upgrades and retrofit for existing GE MR install base.

• Driving GTM execution of MR lifecycle products in partnership with Service Account Managers and portfolio segment leader – assessing install base, identifying targeted sites, building configurations, and engaging customers to position the solution.

• Engaging with customer stakeholders to develop key opinion leaders and to drive upsell and cross sell opportunities from existing install base.

• Collaborating with customers on making publications with clinical applications and digital solutions, driving adoption and a growing community of users.

• Supporting the portfolio segment leader in delivering employee training for new lifecycle products and applications packages to drive incremental growth.

• Supporting marketing events, developing voice of customer related to lifecycle portfolio.

• Min 5 years of relevant experience, with an Associate or Bachelor’s degree, and/or certification in related technical/clinical field in either Medical Imaging / Radiology, Engineering / Biomedical Engineering, Radiation Safety, Medical Physics

• Demonstrated current basic understanding of MR radiology techniques and protocols.

• Have previously been in quota carrying-role or position.

• At least oneof the following core experiences:

  • Strong clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas, experience working in a hospital radiology department.

  • Significant commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios.

• Willingness to travel extensively within ASEAN, Korea and ANZ regions (initial focus to be on the Indonesia Market, and will be based out of Jakarta) to support customer presales / post sales activities, promotional events and

• Strong leadership skills (respected by peers and leadership for contributions to the business)

• Strong presentation skills (public speaking and lecture experience desired)

• Demonstrated ability to understand and present complex material in understandable terms.

• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)

• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)

• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.

• Team oriented, collaborative and flexible with the customer satisfaction mindset.

• Ability to multi-task effectively and manage multiple priorities at one time.

• Strong demonstrated clinical scanning skills in specific.

• Application skills within radiology / imaging department

• Capability to meet and deal with governmental institutions.

• Relationship building, Efficiency in team working.

Compliance

• Adhere to and uphold highest standards of compliance to relevant international and local Regulatory and GE HealthCare Promotional Codes

• Adhere to all applicable GE and GE HealthCare compliance policies, codes and training requirements.

• Identify and report any quality or compliance concerns and take immediate corrective action as required.

Quality Specific Goals

• Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Maintain knowledge of and understand all applicable Global and Regional Privacy and Anti-Competition Policies and operate within them to ensure that no company policy or Local/ Int’l Law is broken.

• Maintain knowledge of and understand all applicable Environmental Health Policies (including but not limited to GE HealthCare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or local / Int’l Law is broken.

• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Entire pre & post sales activity including (not limited to) customer presentations, clinical images review, Surgical C-Arm products demonstration, Pre & Post-sales application support.

• Maximize Sales, Orders, Margin, Market share, Customer satisfaction for the Surgery modality and business solutions for the assigned region

• Implement solid go to market strategies and clinical differentiation to secure market share and profitable business growth in association with the Product Marketing Leader

• Develop long-term customer relationships, KOL/Advocates, Show site management and customer satisfaction and drive growth in association with the Product Marketing Leader and clinical application specialists

• Create business plan for assigned accounts including opportunity development, competitive strategies and installed base targets.

• Organize product demonstrations, site visits and follow up.

• Provide support to account sales team on strategy and product offerings

• Lead and prepare the quote tender response and validate the tender documentation in collaboration with territory sales manager.

• Track market and provide accurate current and forecasts data using information tools available.

• Communicate market information effectively to/from the field including competitor data.

• Communicate effectively with members ofsales/marketing/service

• Work with Sales, Channel Partners and AKA Product Marketer to formulate marketing strategy drive market share and meet business targets.

• Ability to communicate merits of product capabilities effectively

• Generates, records, and maintains customer profiles, including key decision makers.

Desired Characteristics

• Minimum 8 years experience with a Master’s / Bachelor degree or higher with solid on Surgical C-Arms / OR Equipment / product sales/ Clinical / management or product marketing or related experience in Surgery.

• Ability to energize, develop and build rapport at all levels within an organization and work in a matrix environment

• Outstanding writing, presentation, commercial and communication skills.

• Strong leadership, collaboration skills and ability to thrive in a dynamic environment.

• Can-do attitude, flexible, intellectually curious, willing to work with cross-functional, global team

• Excellent verbal and written communication skills in local language as well as good command of English

• Ability to travel

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles & Responsibilities:

• Provide delivery leadership and responsibility for large projects, managing all activities of projects execution including scope, time, and contract, through project management steps: initiating, planning (scoping), executing, monitoring, and controlling and closing.
• Responsible for project strategy and methodologies including scheduling and control, to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction

• Serve as a liaison between internal/external organizations and customers, own the customer relationship, customer communication and contribute to the overall business strategy
• Support project execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required. Influence peers to take action and may negotiate with external partners, vendors, or customers
• Identify risks and take appropriate actions to mitigate risks. Communicate throughout the project lifecycle: Status, changes, impact to other organization and projects, etc.
• Ensuring that the execution of all projects are complied and safe.
• Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected and circled back into the organization as improvement areas.
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Required Qualifications

• Bachelor’s degree or equivalent
• Demonstrate project management skills including project initiation, scoping, resourcing, scheduling, budgeting, risk management, communication, and execution
• Ability to work independently managing multiple projects and competing priorities

• Experience in the Healthcare industry

Desired Characteristics

• Strong written and verbal communication skills and ability to interface and influence at all levels in the organization/customers
• Ability to communicate technical subjects to technical and non-technical audiences
• Demonstrated customer service experience working in a healthcare environment
• Having positive mindset and solution oriented
• Go getter, self driven and flexible to travel distances
• Demonstrated ability to perform with high levels of ambiguity
• Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Turnkey/Non-Turnkey Projects or Product/Equipment-Only Projects in Imaging Systems (MRI, CT, Xray, Cathlab, MI and NM). Responsible for overseeing the project and direct or indirect leadership and/or management of project resources for small-medium sized projects (size in relation to GE company) that may include equipment-only, suites of products or Turnkey/non-turnkey projects.
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications

• Bachelor’s degree and a minimum of 5 years of project management experience;
• Ability to work independently managing multiple projects and competing priorities
• Demonstrated experience with large-scale project management where deadlines were met on schedule or ahead of schedule (e.g., construction, healthcare IT, equipment installations experience.
• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
• Act as a project manager for installation.
• Construction field experience for hospital construction such as civil work, structural, HVAC and clean room is desirable.
• Multitasking abilities to drive critical issues simultaneously.
• Independently lead a customer through all aspects of design and requirements.

Desired Characteristics

• Master's degree or Project Management Certificate (PMP)
• Experience leading cross-functional teams
• Demonstrated customer service experience working in a clinical environment.
• Knowledge or experience within the healthcare industry and GE Healthcare products
• Proficient in Project Management Software such as Workbench, MS Project, Smartsheets, or similar tools
• Six Sigma certification and/or experience in Lean methodology.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.