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GE HealthCare Services Operations Leader 
Indonesia, Jakarta Special Capital Region 
641286691

Yesterday
Job Summary:


Operational Leadership & Execution

  • Oversee day-to-day service operations including dispatch management, parts logistics, warranty claims, and preventive maintenance planning.
  • Ensure accurate and timely processing of service requests, installations, de-installations, and reverse logistics.
  • Maintain data integrity across systems (e.g., Support Central, Legacy platforms) for install base and service records.
  • Drive productivity and cost-efficiency through process optimization and LEAN implementation.

Team & Process Management

  • Lead and develop service operations teams, including technicians and support staff.
  • Establish and monitor team goals aligned with Safety, Quality, Delivery, Cost, and People (SQDCP) metrics.
  • Develop training plans to enhance workforce capability and ensure audit readiness.
  • Collaborate with field engineers, commercial teams, and cross-functional stakeholders to resolve technical and process-related issues.

Customer & Field Support

  • Act as a key interface between field teams and logistics partners to ensure timely parts delivery and service execution.
  • Manage call center operations including service request intake, dispatch coordination, and escalation handling.
  • Support warranty and contractual commitments through accurate entitlement verification and claims processing.

Compliance & Continuous Improvement

  • Ensure adherence to Environmental, Health & Safety (EHS) standards and regulatory requirements.
  • Identify and implement best practices to improve service quality and operational efficiency.
  • Lead or support continuous improvement initiatives and change management efforts.

Qualifications:

  • Bachelor’s degree with 3+ years of experience in service operations, supply chain, or production leadership; or High School diploma/GED with 15+ years of relevant experience.
  • Proven leadership experience with the ability to manage teams and drive results.
  • Strong analytical, planning, and decision-making skills.
  • Proficiency in service systems and tools, with the ability to adapt to evolving technologies and processes.

Desired Characteristics:

  • MBA or Master’s degree preferred.
  • Experience in medical device service or manufacturing operations.
  • Six Sigma Green Belt certification or equivalent process improvement experience.
  • Strong interpersonal and communication skills across all organizational levels.
  • Demonstrated ability to lead in a matrixed environment and manage ambiguity.
  • Project management experience and a proactive approach to problem-solving.