דרושים Payment Experience Associate Weekends Required ב-Flywire ב-ארהב

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity :

We, at Flywire, are seeking a Senior Payment Manager, Pricing and Monetization to develop, implement, and optimize pricing strategies across Flywire’s global payments solutions. This role will be responsible for analyzing market trends, assessing competitor pricing models, and collaborating with internal teams to maximize revenue and profitability while ensuring a seamless payment experience for clients.

Key Responsibilities:

• Design and execute strategic pricing models that align with Flywire’s business goals and market positioning
• Conduct market research and competitive benchmarking to evaluate pricing trends across industries and regions.
• Collaborate with Sales, Product, and Finance teams to develop pricing strategies that enhance revenue growth and client retention.
• Analyze transaction-level data and pricing performance metrics to identify opportunities for price optimization and margin improvements
• Monitor global regulatory and economic developments that may influence pricing decisions, ensuring compliance with regional and international requirements
• Develop and maintain pricing governance frameworks, including approval workflows and documentation standards
• Deliver clear, data-backed pricing recommendations to senior leadership to support strategic decision-making

Here’s What We’re Looking For:

• A strategic thinker with strong analytical capabilities and a deep understanding of pricing models and financial analysis.
• Bachelor’s degree in Business, Economics, Finance, Mathematics, or a related field; a Master’s degree is a plus.
• 7–9 years of experience in pricing strategy, financial analysis, or revenue management—ideally in fintech, payments, SaaS, or financial services.
• Proficiency in data analysis and modeling, with hands-on experience using Excel, SQL, Python, or BI platforms (e.g., Tableau, Power BI).
• Ability to distill complex data into actionable insights and communicate them effectively to various stakeholders.
• Solid grasp of market dynamics, competitive pricing frameworks, and revenue optimization techniques.
• Excellent communication and presentation skills, with a proven ability to influence senior leaders and cross-functional teams.
• Experience working in a global environment, with familiarity in multi-currency pricing structures and international payment regulations.

Technologies We Use:

• Excel, SQL, Python, or BI platforms (e.g., Tableau, Power BI)

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. The US base salary range for this full-time position is $130,000-$163,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

As a
Client Success Operations Associate, you will be the first line of support for our hospitality and e-commerce customers. This role focuses on solving routine issues, documenting findings, and delivering empathetic, professional communication to customers.

• Weekend coverage is required (Saturdays and Sundays), with two weekdays off (preferred days off not Monday or Friday). Please only apply if you are able to provide weekend coverage
• Respond to a high volume of customer tickets, calls, and emails with empathy, professionalism, and efficiency.
• Troubleshoot technical issues using logs, developer tools, DataDog, and internal tools.
• Provide clear replication steps, screen recordings, or documentation to escalate issues to Engineering.
• Translate technical findings into simple, actionable updates for customers and internal stakeholders.
• Assist in writing SOPs and contributing to knowledge base articles and internal documentation.
• Take ownership of escalated or pattern-based tickets and track them to resolution.
• Identify bugs or process inefficiencies and work with the team to improve the support workflow.
• Support common use cases such as PDF conversion and basic platform navigation.
• Maintain quality responses while averaging ~25 solved tickets per day (≈575–600/month).
• Participate in customer calls, screen shares, or trainings when escalations require higher-level communication.

Here's What We're Looking For:

• 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred).
• Experience using Zendesk (tickets, macros, views, Help Center).
• Ability to rotate into holiday or on-call support schedules as needed.
• Familiarity with Jira, DataDog, browser developer tools, and analyzing logs or error messages.
• Strong verbal and written communication skills; able to break down complex issues for technical and non-technical audiences.
• Ability to self-prioritize in a high-volume support environment (600+ monthly solved tickets expected).
• Demonstrated initiative in bug tracking, internal documentation, or team training support.
• Strong organizational and time-management skills; comfortable with ticket queues, call logs, and daily targets.
• Background in hospitality or hotel technology (e.g., PMS, eSign/ePay systems) is a plus.
• Experience with SOP creation is a plus.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $55,000-$60,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,000 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 950+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We are looking for a Cash Management & Treasury Payouts Specialist to join our globally dispersed Payment Operations team to help process our growing volume of domestic and international payments.

We operate in the most efficient and effective way in a fast paced environment while maintaining exceptional service. We are seeking a highly motivated team player, with a ‘can-do’ attitude who is willing to go the extra mile to serve our clients.

With diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset. Responsibilities include:

• Process daily payment and foreign exchange transactions timely and accurately and deliver exceptional service to all payers and beneficiaries
• Resolve payment related enquiries promptly and independently
• Follow strong financial controls and operate consistently within our regulatory and safeguarding policies
• Maintain cash balances globally to ensure liquidity to meet all deliverables
• Identify processing inefficiencies and collaborate with internal and external stakeholders across various functions to resolve promptly
• Understand cash management and FX trading impacts on Reconciliation / Accounting processes
• Help to train and mentor new team members and help maintain training documentation

Here's What We're Looking For:

• Undergraduate Degree with preferably 3+ years experience in payments, finance or banking operations
• Exceptional attention to detail, sense of urgency / deadline and strong organizational skills
• Great communication and collaboration skills
• A positive, can-do attitude motivated to drive ongoing, continuous improvement
• Fluent English, written and spoken (additional languages are an advantage)
• Ability to work with minimum supervision and drive projects to completion in a fast-paced environment
• Possess a willingness and eagerness to learn with a passion for problem solving and helping customers
• Excellent analytical and computer skills including proficiency in Excel and other online tools (Google Apps, etc.)
• Previous team lead or mentoring experience an advantage
• Preference for candidates based in East Coast - will be required to work Eastern business hours

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $49,000-$61,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,000 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 950+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

• Respond to a high volume of customer tickets, calls, and emails with empathy, professionalism, and efficiency.
• Troubleshoot complex technical issues using logs, developer tools, DataDog, and internal tools.
• Provide clear replication steps, screen recordings, or documentation to escalate issues to Engineering.
• Translate technical findings into simple, actionable updates for customers and internal stakeholders.
• Assist in writing SOPs and contributing to knowledge base articles and internal documentation.
• Take ownership of escalated or pattern-based tickets and track them to resolution.
• Identify bugs or process inefficiencies and work with the team to improve the overall support workflow.
• Participate in customer calls, screen shares, or trainings when escalations require a higher level of communication.
• Rotate into the holiday or on-call support schedule as needed.

Here's What We're Looking For:

• 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred).
• Experience using Zendesk , including Explore , Help Center , and custom views/macros.
• Familiarity with Jira , DataDog , browser developer tools, and analyzing logs or error messages.
• Strong verbal and written communication skills; able to break down complex issues for technical and non-technical audiences.
• Ability to self-prioritize in a high-volume support environment (600+ monthly solved tickets expected).
• Demonstrated initiative in bug tracking, internal documentation, or team training support.
• Strong organizational and time-management skills; comfortable with ticket queues, call logs, and daily targets.
• Background in hospitality or hotel technology (e.g., PMS, eSign/ePay systems) is a plus.
• Experience with SOP creation a plus.

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Who we are:

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!

With over 1,300+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are seeking a Payment Experience Associate I.

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.

As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.

You will:

• Develop a thorough understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
• Handle customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
• Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
• Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
• Conduct daily follow-up with previously unresolved requests.
• Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
• Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
• Be inspired to take initiative in new projects that contribute to the greater success of the business.
• Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
• Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
• Have fun while working hard with a goal-oriented team.

Here’s What We’re Looking For:

General

• Business proficiency in English.
• 2 years of experience in customer support, a background in banking or payments is a plus.
• Strong work ethic focused on learning and effectively performing assigned tasks.
• Must be willing to work to work weekends.

Communication

• Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
• Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
• Efficient communication with internal teams and demonstrate global collaboration.

Knowledge & Application

• Possesses a foundational understanding of the company’s products, services, and support processes.
• Capable of addressing straightforward and routine customer issues by adhering to established guidelines and standard operating procedures (SOPs).
• Maintains up-to-date knowledge of products and services to provide accurate and reliable information to customers.

Problem Solving

• Familiar with standard operating procedures and basic troubleshooting techniques to efficiently resolve a variety of frontline customer inquiries across multiple channels and platforms.
• Proactiveness and to escalate more complex issues to higher levels of support, utilizing active listening skills to fully understand and respond to customer queries.

Data Analysis

• Responsible for basic data entry and reporting tasks, ensuring accurate documentation and organization of data from customer interactions.

Technologies We Use:

• Zendesk
• Google Workspace
• Banking and partner back offices
• Looker

Strong preference for candidates located near our geo-clusters and hubs in the West Coast: Los Angeles, San Diego, San Jose, & Salem

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. The US base salary range for this full-time position is $40,000-$48,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Who we are:

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!

With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

We are seeking an exceptional VP of Product Management to lead our Payment Platform team. This role is an opportunity to shape Flywire’s Payment Platform into a best-in-class offering, enabling global scale, enhancing automation, and driving revenue through innovation. This role will report into the Chief Payments Officer. This payments executive will own the strategy and execution across
critical domains :

1. Payment Gateway – Enabling global payment acceptance and disbursement, supporting a variety of payment methods across regions.
2. Transaction Services – Managing the end-to-end money movement across Flywire, including FX currency conversion for cross-border transactions.
3. Payment Services – Developing pricing, hedging, and risk management services to optimize cost efficiency and payment performance.
4. Checkout Experience – Designing a seamless, high-converting payment experience across payment methods globally. This includes complex bank transfers, cards, and alternate payment methods.
5. Payment API – Building the abstraction layer for all payment flows (acceptance, payouts, etc.) to power both internal applications and external partners/clients.

What You’ll Do

• Define & execute the Payment Platform strategy – Aligning product vision with business growth, scaling for global expansion, and improving monetization.
• Lead a global product team – Build and manage a team of product leaders, including those responsible for Payment Gateway, APIs, and Transaction Services..
• Drive platform scalability & resilience – Ensuring our payment infrastructure is reliable, flexible, and optimized for cost efficiency.
• Partner across engineering, finance, compliance, partnerships, and GTM teams – Working cross-functionally to develop innovative, enterprise-grade payment solutions.
• Shape and influence Flywire’s external payment strategy – Partner with network strategy and partnerships team to build and maintain connections with payment providers, banks, and technology partners.
• Optimize conversion & customer experience – Enhancing the checkout flow to drive higher success rates and better payment experiences.
• Mentor and scale a world-class team – Recruiting, developing, and growing product leaders within the Payments organization.

What We're Looking For:

• Proven payments industry experience – you’ve led payment method or platform teams at financial technology or financial services companies with a focus on customer experience and scaling payment platforms.
• 10+ years of product leadership experience
• Hands-on leader – you can inspire and lead high-performing teams while also rolling up your sleeves to dive into details when needed. You’re not just a strategist—you thrive on execution and making an impact.
• You understand payment acceptance, disbursements, FX, treasury, and payment APIs.
• Track record of building and integrating complex platforms – You’ve led teams that built APIs, modular payment services, or scalable money movement infrastructure.
• Customer-obsessed & data-driven – you excel at using data, experimentation, and insights to drive payment performance and user experience.
• Strong technical acumen – while not an engineer, you’re fluent in payments architecture, API design, and payment system resiliency.
• Strategic & execution-oriented – you can define a vision, align stakeholders, and execute ruthlessly.
• Stakeholder management – you have proven experience of effectively managing senior internal and external stakeholders
• Global mindset – experience working with international teams and solving cross-border payments challenges.

Why Join Us?

• Innovate and drive massive impact – Own the product vision for Flywire’s PaymentPlatform, a core pillar of our growth.
• Global scale – Work on multi-region payments infrastructure, handling billions of dollars in transactions.
• Collaborate with the best – Partner with payments experts, engineers, and business leaders.
• Executive & Board exposure – Play a key role in regular strategic meetings with Flywire’s executive team and have the opportunity to engage with Flywire’s Board of Directors on payment strategy and innovation.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, senior stakeholders that you will partner with, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.