דרושים ב-F5 ב-Mexico, Guadalajara

Management duties include (but not limited to):

• Career development and mentoring.
• Conducting performance evaluations.
• Scheduling.
• Assigning and managing tasks.
• Taking disciplinary action.
• Interviewing/hiring new staff.
• Ensure operational procedures are followed.
• Engage with customers via phone, email, or in person to ensure we are providing a good service and maintaining excellent Customer Satisfaction.
• Be able to communicate IT, Networking, and Security concepts to customers at all levels of experience and responsibility.
• Ensure the SOC team is always adhering to F5 Core Values.
• Work closely with the Global SOC Management Team to identify and implement operational efficiencies and/or implement service improvements and mitigate operational risks to customers and to F5.
• Ensure procedures for all SOC teams are detailed and kept up to date.
• Develop and implement processes for supervising key operational metrics.
• Efficiently communicate and collaborate with SOC & other F5 security teams, conforming to F5 culture, standards, and guidelines.
• Cultivate innovation, creativity, teamwork, and professional growth of the SOC Teams.
• Maintain strong standards, and promote efficiency, accountability and high morale.
• Evangelize the contributions of the SOC internally.
• Weekends on-call rotation

Knowledge, Skills and Abilities

• Knowledge and experience working in 24x7 network and/or security operations centers.
• Ability to inspire change through effective leadership, communication, planning, and execution.
• Able to excel in a dynamic, always-on organization.
• Able to convert broad targets and objectives into a discreet list, set priorities for yourself and others, and meet objectives.
• Knowledge and ability to manage organizations to key performance indicators.
• Able to clearly communicate sophisticated technical issues to others with varying levels of technical expertise.
• Ability to work in a highly collaborative team environment.
• Analytical problem solver with solid attention to detail.
• Ability to engage with customers at appropriate technical and leadership levels to resolve issues.
• Understand security concepts, including web security, DDoS (Distributed Denial of Service), containers and microservices, layers 4-7protection/mitigationstrategies and networking fundamentals.
• Able to read, write, and speak English fluently, including complex technical concepts. Additional languages a plus.
• Solid skills in MS Office and with standard professional applications.

How do you qualify?

• Minimum of 2+ years management experience or 4+ leadership (supervisor, tech lead) experience in an operations environment.
• Background in customer service/support and IT, network or IT security incident management.
• IT Security or IT Operations experience with corporate customers in production environments.
• A Bachelor’s degree or equivalent experience.
• Experience driving efficiencies, handling growth, and delivering results.
• Passion, technical knowledge and instincts to effectively lead a security operations team.
• Good understanding of IT, Network, or IT SOC standard methodologies, and a real passion for continuous improvement.
• Professional verbal and written interpersonal skills.
• Strong organizational skills.
• Ability to work well with contacts in various business fields.
• Excellent ethical and professional standards.

Physical Demands and Work Environment

• This role requires availability outside normal business hours to align with the global team or to respond to critical security events.
• Some travel may be required (less than 10%).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

This position works with modern applications and modern workflows and requires an intermediate level knowledge of containers, programming languages and source control (git). Experience with one of the major cloud providers (AWS, GCP, Azure), orchestration, and Kubernetes is required.

• Implement, configure and review pre-release products to provide feedback to Product Engineering and Product Management.
• Provide technical subject matter expertise as a member of an agile team.
• Work as part of an agile team to deliver release readiness content for customers.
• Present work in progress deliverables at system demos.
• Review release readiness material produced by the agile team.
• Participate in projects of moderate complexity with minimal need for supervision or assistance.
• Continue education on new technologies related to F5 products and services.
• Participate in agile rituals and activities.

• Candidates should have a minimum of 8 years relevant work experience in enterprise level environments.
• Able to demonstrate an advanced understanding of system engineering and knowledge of enterprise architectures.
• Fluent in spoken and written English.
• Undergraduate Computer Science degree or equivalent work experience.

F5 offers such as:

• Freedom to Flex
• Employee inclusion groups
• Paid maternity/paternity leave
• Tuition assistance for professional development
• A comprehensive mentoring program
• Rewards/recognition, and so much more.

F5 and our employees are passionate about making a difference in the world and F5 enables this commitment through our such as:

• Employee donation matching
• Volunteer opportunities
• The F5 Foundation.

• Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Sales Operations Specialist responsibilities will include, but are not limited to: basic project management, order processing, troubleshooting and problem solving, data quality, sales support, training, and other assigned activities.

PrimaryResponsibilities

• Order processing and issue resolution
• Act as liaison between Field Sales, Inside/Digital Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting, and other internal teams.
• Own and execute assigned projects or programs.

• Provide communication and education on current processes and best practices.
• Answer pre and post sales questions from F5 sales teams and external partners.
• Research inquiries utilizing various systems and tools.
• Intake and coordination of high priority customer requests.
• Ensure the integrity of Salesforce data.

• Identify process improvements to support business operations
• Perform other related duties as assigned.
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Knowledge, Skills and Abilities

• Must be detailed oriented with a proven ability to multi-task
• Effective communication, both in written and verbal form, to interact with cross functional teams and departments
• Ability to work independently in a dynamic fast paced environment, with minimal supervision

• Ability to work cross-functionally to find solutions and drive projects tocompletion.
• Must be a self-starter and effective time manager
• Passion for customer experience and exceeding expectations
• Understanding or knowledge of sales processes, order administration processes, etc.
• Basic project management

• Strong interest in identifying process improvement opportunities that support the key businessoperations
• Basic experience with Salesforce desired

Qualifications

• BA/BS degree or equivalent work experience

• 1+ years of Sales Support experience preferred
• Proficient in Microsoft Outlook, Word, PowerPoint and Excel
• Salesforce experience, preferred but not required

Physical Demands and Work Environment

• Duties are performed in a normal office environment while sitting at a desk or computertable.
• Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
• Duties may require being on call periodically and working outside normal working hours (late evenings).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

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It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .

If you're anwith an eye for, you'll thrive here. We constantly challenge ourselves to find new and innovative solutions, and the ability tois crucial. We offerwithin sales compensation. If you have initiative, strong skills, and a great attitude, you'll find a fantastic place to develop and grow your career.

What will you do?

• Administer the sales compensation plans at all levels WW, Frontline to Executive level

• Implement, and manage F5 sales compensation models and incentive plans at all levels (Frontline to Executive level) to meet strategic objectives of Senior Sales Leaders

• Implement policies and procedures to ensure best practices and compliance to legal requirements around sales compensation and other sales operations related areas

• Manage and support sales representative and sales leader questions and needs about their compensation plans, specific crediting situations, exceptions and potential escalations

• Build, document, and execute on sales plans that support company strategy

• Implement and administer SPIFFs, bonus, and special incentives programs

• Support solutions to complex crediting situations that result from evolving business models. Present recommendations supported by data and facts

• In partnership with local Sales Operations team, support the annual quota setting process.

• Analyze key performance metrics to provide insight into sales compensation trends

• Assist the Manager, WW Sales Performance Management in building and delivering a world-class sales resource allocation program and drive special projects as needed

Knowledge, Skills and Abilities

• Team player, people oriented, with a customer satisfaction mentality

• Natural curiosity, will to learn, and a continuous growth mindset

• Experience with Sales Compensation software tools such as Omega, Varicent, Callidus, Xactly or others is a plus

• Experience with Salesforce CRM is a plus

• Tableau or Power BI experience is a plus

• Ability to work effectively at all levels of the organization

• Excellent written and verbal communication in English and local language. Ability to effectively communicate in English over the phone or on a videoconference is a must

• Ability to deliver in a dynamic environment and work with a high degree of independence

• Capable of working under time constraints and running multiple projects

• Very organized, focused and detail oriented

• Natural curiosity and problem solving skills

• Ability to adapt to change, remain flexible and shift priorities in a fast-paced globally complex, customer focused environment.

• IT Industry exposure and/or passion for technology

How do you qualify?

• Hold a BA/BS degree in Finance, Business Administration, Accounting, Engineering or related field required

• Showcase minimum of 3 years of relevant experience in Sales Operations and/or Customer Support, or equivalent field

• A minimum of 2 years of Sales Compensation experience is preferred.

• Strong computer, numerical and analytical skills. Advanced MS Excel is a must

• Data, sales and/or financial analysis experience supporting a sales or operations organization is a plus

Physical Demands and Work Environment

• Job will be performed in a hybrid environment including office location and home office

• Quarter end flexibility might be required to allow for occasional extended hours

• Duties will require on rare occasions being on call and working outside normal working hours (evenings and weekends)

• Duties may require on rare occasions the ability to travel via automobile or airplane

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

• Utilize sales enablement tools and technology to efficiently and effectively manage fast paced sales response motions for a high volume of mid-market green and white space accounts
• Execute inbound and outbound sales motions focused on quickly converting customers from anonymous to active
• Follow up on Marketing generated leads using data for opportunistic solution selling
• Partner with Marketing to provide a feedback loop for continuous lead generation campaign improvement and optimization
• Work onsite at F5’s Digital Sales Center to help build a culture of collaboration and learning to create an industry leading Digital Sales organization
• Be the first contact point for many customers and deliver a strong first impression to set the foundation for long term customer relationship
• Core sales skills related to initiating conversations, uncovering basic needs, connecting needs to high level F5 solution potential and driving interest in continued discussion with sales team members
• Communicate and engage through virtual video conferencing and navigate phone systems, voicemail systems, front desk operators and administrative assistants to reach intended contacts
• Learn to identify the right leads at the right companies by using prospecting tools
• Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. PANT (Pain, Authority, Need, and Timeline)
• Position competitive offerings and solutions in the context of customer needs and experiences
• Meet and exceed monthly revenue targets by scheduling highly qualified meetings with technical leaders in the area
• Be an evangelist for F5 and stay up to date with competitive product offerings

• Fluent speaking, writing and reading in Spanish and English a requirement
• Have 1-2 yrs of sales experience
• You exhibit qualities of overachievement, self-motivation, good teamwork, and positive attitude
• Previous business development work experience or college degree is great - the more interesting the better!
• Strong verbal and written communication skills
• Sales experience in a technology company is a huge bonus
• Ability to manage processes and capture data in Salesforce.com
• Ability to work with others to reach team-based goals
• Knowledge of Microsoft Office product suite and messaging environment to interact with team members

• Accountability – Holding self and others accountable for keeping commitments and delivering the best possible performance
• Authenticity – Showing a genuine, accessible, and caring side that builds trust, mutual support, and credibility in all appropriate directions.
• Communication – Ensuring that communications channels are open that information and ideas are flowing in all appropriate directions
• Excellence Orientation – Striving to be the best that one can be and to maximize one’s own potential in helping F5 succeed.
• Teamwork – Working in concert with others and creating group synergy in pursuit of collective goals.
• Business Savvy – Demonstrating solid knowledge of business and industry practices, and otherwise showing a command of business fundamentals.
• Innovation – Creating and supporting an environment that is conducive to innovation and new ways of doing things
• Strategic Thinking – Demonstrating a big picture perspective and ability to consider all relevant information when making business decisions.

• Duties are performed in a normal office environment while sitting at a desk or computer table.
• Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Our Security as a Service (SaaS) Security Operations Center (SOC) is the epicenter of dynamic security events; clients under siege daily, with new attacks and attack vectors evolving continuously.

You will partner collaboratively with seasoned engineers to keep our customers safe and stop malicious automation. As part of our Global SOC team, you will be responsible for providing real-time oversight into protection, detection, and mitigation strategies for our customers. The Bot Defense Security Engineer is a customer facing traffic analyzing position

You will work side-by-side with some of the finest Security Engineers in the world, leveraging the best security products available, defending against attacks in real-time, analyzing industry trends, and innovating new protections against a variety of evolving threats and vulnerabilities.

• Investigate alerts into potential threats both mitigated and unmitigated, ensuring our customers are protected
• Interact directly with customers who are under attack via phone, email, and/or ticketing systems
• Provide proactive and real-time guidance to customers on security protocols and defensive security response
• Document actions taken in incident management systems, knowledge base, or ticketing systems as required
• Establish yourself as a trusted security advisor internally and externally
• Engage and support cross-functional teams
• Collaborate with Product Management and Development on requirements and product release activities
• Ensure documented processes and procedures are relevant and up to date

• 0-2 years’ experience in cyber related fields
• Must be able to communicate technical and operational details fluently in English (written and oral)
• General understanding and experience with HTTP and web application security (school project experience counts)
• Familiarity with SQL injection, cross-site scripting, web scraping, CSRF, brute force, cookie manipulation, parameter tampering, and other emerging Layer 4-7attacks/vulnerabilitiesto define, configure, and manage security policies encouraging RFC compliance
• Excellent customer service skills
• Troubleshooting and problem-solving ability including analytical thinking and a strong attention to detail
• Interest in Cyber security and/or Network security, and/or prior NOC or SOC experience

• B.S/A.S, in Information System Security or related degree/experience
• Background inSecurity IncidentResponse
• Fluency in additional spoken/written languages
• Familiarity with a programming or scripting language.
• Understanding in common enterprise network technologies
• Fundamental Linux skills
• Familiarity with F5 hardware and software (Big-IP, TMOS, iRules, iApps, iControl, etc.)

• Ability to excel in a dynamic, challenging, security-oriented operations environment
• Undaunted by, and quickly capable of, coming up to speed on new and developing technologies
• Relay technical information to customers with different levels of technical competence
• Experience supporting corporate customers in production environments, working with relevant technologies
• Experience working with Customer Support and Service Management portals, including provisioning, reporting, and configuration
• Ability to perform log file analysis
• Comfortable working with moderate supervision
• Ability to develop creative, efficient solutions to complex problems
• Work well in a customer-event driven environment with little day-to-day oversight

• Duties can be performed in an Operations Center environment (Guadalajara) OR remotely within the country (Mexico) while sitting at a desk or computer table
• Duties require the ability to utilize a computer, communicate over the telephone and read digital material
• Working in an environment where work hours are scheduled shifts in a full-time position
• This role may be required to work outside of core business hours including early morning, late evening, overnight, weekends, and holidays

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.