F5 Manager SOC Operations 

Mexico, Jalisco, Guadalajara 

82647464

Management duties include (but not limited to):

• Career development and mentoring.
• Conducting performance evaluations.
• Scheduling.
• Assigning and managing tasks.
• Taking disciplinary action.
• Interviewing/hiring new staff.
• Ensure operational procedures are followed.
• Engage with customers via phone, email, or in person to ensure we are providing a good service and maintaining excellent Customer Satisfaction.
• Be able to communicate IT, Networking, and Security concepts to customers at all levels of experience and responsibility.
• Ensure the SOC team is always adhering to F5 Core Values.
• Work closely with the Global SOC Management Team to identify and implement operational efficiencies and/or implement service improvements and mitigate operational risks to customers and to F5.
• Ensure procedures for all SOC teams are detailed and kept up to date.
• Develop and implement processes for supervising key operational metrics.
• Efficiently communicate and collaborate with SOC & other F5 security teams, conforming to F5 culture, standards, and guidelines.
• Cultivate innovation, creativity, teamwork, and professional growth of the SOC Teams.
• Maintain strong standards, and promote efficiency, accountability and high morale.
• Evangelize the contributions of the SOC internally.
• Weekends on-call rotation

Knowledge, Skills and Abilities

• Knowledge and experience working in 24x7 network and/or security operations centers.
• Ability to inspire change through effective leadership, communication, planning, and execution.
• Able to excel in a dynamic, always-on organization.
• Able to convert broad targets and objectives into a discreet list, set priorities for yourself and others, and meet objectives.
• Knowledge and ability to manage organizations to key performance indicators.
• Able to clearly communicate sophisticated technical issues to others with varying levels of technical expertise.
• Ability to work in a highly collaborative team environment.
• Analytical problem solver with solid attention to detail.
• Ability to engage with customers at appropriate technical and leadership levels to resolve issues.
• Understand security concepts, including web security, DDoS (Distributed Denial of Service), containers and microservices, layers 4-7protection/mitigationstrategies and networking fundamentals.
• Able to read, write, and speak English fluently, including complex technical concepts. Additional languages a plus.
• Solid skills in MS Office and with standard professional applications.

How do you qualify?

• Minimum of 2+ years management experience or 4+ leadership (supervisor, tech lead) experience in an operations environment.
• Background in customer service/support and IT, network or IT security incident management.
• IT Security or IT Operations experience with corporate customers in production environments.
• A Bachelor’s degree or equivalent experience.
• Experience driving efficiencies, handling growth, and delivering results.
• Passion, technical knowledge and instincts to effectively lead a security operations team.
• Good understanding of IT, Network, or IT SOC standard methodologies, and a real passion for continuous improvement.
• Professional verbal and written interpersonal skills.
• Strong organizational skills.
• Ability to work well with contacts in various business fields.
• Excellent ethical and professional standards.

Physical Demands and Work Environment

• This role requires availability outside normal business hours to align with the global team or to respond to critical security events.
• Some travel may be required (less than 10%).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.