דרושים Servicenow Alliance Operations Support - ב-Ey ב-Argentina, Buenos Aires

GTM Content Development Specialist (Supervising Associate)

function, thes brand, market insights, priority initiatives, and client purchasing behaviors

As a GTM Content Development Specialist, you will support the sourcing, development, and activation of high-quality go-to-market assets that align with client growth priorities, ensuring deliverables adhere to established standards and contribute meaningfully to go to market activities.

Key Responsibilities

In this role you will:

• Plan, prepare and execute assigned content requests including go to market asset development, content sourcing and harvesting campaigns and impact measurement.
• Contribute to content development initiatives aligned with client growth priorities.
• Assist in curating and activating go-to-market content and experiences to ensure relevance and accessibility for client servers.
• Apply governance standards and best practices to maintain consistency and quality.
• Use GenAI and analytics tools to support content creation and performance tracking.
• Collaborate with colleagues across Clients & Industries and partner functions (e.g., Industries, Accounts, Regions, SLs, G&I, BMC, Technology) to support content refinement.
• Contribute to a high-performing, inclusive team culture focused on continuous learning and development.

Skills & Attributes

• Demonstrated working knowledge of EY’s go-to-market strategy and Demand Generation products & services.
• Experience supporting content execution for Sector, Solutions, or Big Bets initiatives in alignment with business priorities.
• Ability to articulate the purpose and intended use of each of the go-to-market assets and curated experiences delivered by the CoE
• Strong organizational and coordination capabilities, with consistent attention to detail and deadlines.
• Effective written and verbal communication skills, with the ability to produce stakeholder-ready deliverables under guidance.
• Proficiency with Microsoft Office suite, GenAI tools (EYQ skills, Copilot etc) and EY’s content management tools (Adobe CMS, Workfront etc)
• Strong team player who is able to work effectively across functions and geographies.

What we look for

• Experience supporting content activities that contribute to business outcomes.
• Familiarity with the content lifecycle, including:
• Planning and gap identification
• Content creation and co-creation
• Editorial review
• Optimization and lifecycle management
• Curation and performance tracking
• Ability to work with stakeholders to align content with business priorities.
• Willingness to learn and adapt for better results.

Ideally you will also

Bring experience working in a dynamic, fast-paced environment, where you have supported cross-functional initiatives, contributed to content planning and delivery, and explored emerging technologies—such as GenAI—to enhance outcomes. Ideally you will also be adept at simultaneously managing your work on multiple initiatives.

Position: Senior ServiceNow Developer

RelevantExperience: 2 to 3 years

: ServiceNow Developer

• Modules with ITSM, Custom application, integration, Service Portal, CSM are the recommended.
• Work as part of an agile team developing, designing, and implementing new application modules, workflows, and catalog requests
• Build custom applications in ServiceNow by defining data tables, user interface and adding business logic
• Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, Contract management, Resource management, ITFM CMDB, Asset Management, Change Management, Custom Development, etc.
• Integration with 3rd party application, working experience in scripted REST API, SOAP etc.
• Must have worked on ServiceNow version upgrade.
• Experience in developing the Application functionalities using HTML, CSS and Angular JS.
• Experience in designing and development of UI using ServiceNow.
• Experience in ServiceNow Widgets, Client-side scripting, Server-side scripting and ITSM modules
• Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and configure workflow
• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
• Identify system deficiencies and recommend solutions. Troubleshoot production problems related to ServiceNow custom applications.
• Address problems of system integration, compatibility, and multiple platforms
• Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
• Participate in ongoing production support and end user support
• Ability to estimate work effort requirements efficiently and appropriately
• Assist in the evaluation and recommendation of application software packages, application integration and testing tools
• Very Strong communication skills, both written and verbal

• ServiceNow admin certification
• Micro Certifications in ServiceNow concepts are advantageous
• Implementation specialist or Application Developer Certifications are advantageous
• Hands-on day-to-day management of multiple ServiceNow instances, including managing major releases and patches, managing the SDLC release processes and implementing code into the platform to solve ever-changing needs.
• Minimum 2-3 years of coding, testing and implementing ServiceNow as a technical resource.
• Proficient using SOAP UI or other tools to test SOAP/REST Web Service APIs
• Strong working knowledge of enterprise integration architecture and enterprise application
• Experience developing workflows, Business Rules, ACLS, Client Scripts, Script Includes, UI Policies, Date Policies, UI Actions, and table extension in ServiceNow.

Identity and Access Management (IAM) organization, a part of Information Security which, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols.

• Be a liaison between customer requirements and technology functionality
• Understand customer mindset in terms of approach and interaction
• Conduct proper root cause analysis and make recommendations to improve IAM processes or prevent future occurrence of end user issues.
• Provide technical advice for customer mail distribution inquiries and queries related to distribution list and list support
• Document issue details and resolutions into support tracking system (ServiceNow)

• Creativity and good problem-solving skills
• Analytical skills
• Good interpersonal, communication and writing skills to probe for understanding requirements and address as appropriate functionality offerings
• Demonstrated integrity within a professional environment
• Ability to work as part of a team but also on your own when required
• Demonstrated ability to prioritize workloads and meet deadlines
• Purpose driven, self-motivated and goal oriented with enthusiasm to face new challenges and learn new skills
• Willingness to work flexible shifts including weekends based on needs

• Provide accurate and timely responses to requests for related services.
• Moderate knowledge of Outlook/Exchange
• Moderate Microsoft Excel skills
• Basic Active Directory knowledge
• Understanding of Boolean logic
• Knowledge for various desktop environments, applications, standard software, Microsoft Teams, network, servers and general connectivity
• Time management skills to prioritize workload in order to work through assignments and activities with efficiency
• Handle issues in a timely and efficient manner while utilizing excellent communication and interpersonal skills while interacting with requester, management, executives and other personnel
• Strong oral and written communication skills in the English language to work effectively with end users and IT peers.
• Desire for continued process improvement and learning.

• ITIL Foundation certification or equivalent.
• Experience working within a professional environment

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

Key Responsibilities:

• Lead the design and development of scalable, high-performance backend microservices using Java/J2EE and the Spring Boot framework.
• Analyze business processes and develop end-to-end automation solutions, integrating various enterprise systems to streamline workflows.
• Design, deploy, and manage applications and infrastructure on Amazon Web Services (AWS), leveraging services like EC2, Lambda, S3, RDS, SQS, and CloudFormation/Terraform.
• Work across the full stack, including developing RESTful APIs, integrating with middleware, and contributing to frontend development (e.g., using frameworks like React or Angular) as needed to support automation interfaces.
• Design, optimize, and maintain database schemas and data access layers for both SQL and NoSQL databases.
• Implement and contribute to CI/CD pipelines, automated testing, and code review
• processes to ensure high-quality, reliable, and secure deployments.
• Provide mentorship, conduct code reviews for junior team members, and drive architecture decisions for automation projects.
• Identify, diagnose, and resolve complex technical issues related to application
• performance, scalability, and cloud infrastructure.

Required Skills & Experience:

• Minimum 1+ years of hands-on experience in enterprise application development.
• Expert proficiency in Java/J2EE and a minimum of 2+ years of hands-on experience developing microservices using Spring Boot or the wider Spring ecosystem.
• AWS Certification (e.g., AWS Certified Developer - Associate, AWS Certified Solutions Architect - Associate, or higher) is required.
• Minimum of 1+ years of hands-on experience designing, deploying, and managing applications on AWS. Solid understanding of core AWS services (EC2, Lambda, S3, RDS, etc.) .
• Proven experience designing and implementing robust RESTful APIs and services.
• Expertise in SQL (e.g., PostgreSQL, MySQL) and experience with NoSQL databases (e.g., MongoDB, DynamoDB).
• Demonstrated experience in building systems that automate complex business processes and data flows.
• Strong practical knowledge of version control (Git) and experience working with CI/CD tools (e.g., Jenkins, GitLab CI).
• Experience with a modern JavaScript framework (React, Angular, or Vue.js) is a strong advantage.

Soft Skills:

• Strong communication and collaboration skills.
• Ability to work independently and in globally distributed teams.
• Problem-solving mindset and keen attention to detail.
• Agile and adaptable in a fast-paced, client-focused environment

Your key responsibilities

• Provide support on EY SharePoint based application known as EY Interact.

• Setting up SharePoint sites for EY client engagements.

• Setting up workspaces for different client engagement roles with specific levels of accesses.

• User management, enrolment and site administration.

• Answering functional query from client or user or EY user on behalf of client user.

• Incident escalation to respective team either on behalf of client or user

• Answering user queries in a timely manner to ensure SLAs are met.

• Escalation of change request and defects to respective team or contact on behalf of client, team or the user

• Logging of calls, requests and incidents within Service Now

• Building good knowledge of internal business processes and to offer guidance to drive efficiencies.

Skills and attributes for success
6 months to 1.5 years of total work experience in SharePoint application support

To qualify for the role you must have

• Good working knowledge in SharePoint technology with prime focus on SharePoint site administration.
• Good exposure to tools and technology platforms.
• MS Office suite (moderate to expert level) – word, excel, power point.
• Advanced level of English and German

Ideally, you’ll also have

• Excellent communication skills - both written and oral.
• Demonstrate strong organizational skills, structured thinking abilities and be able to see a project through to the end.
• Prior experience of working in ticketing tools.
• Able to demonstrate ‘business acumen’ and to be able to identify and challenge inefficiencies
• Demonstrate strong interpersonal and analytical skills.
• Demonstrate an eye for detail.
• Be flexible and willing to adjust responsibilities to align with developing business needs.
• Demonstrate capability to work in a multi-cultural environment and in complex environments where objectives may not always be aligned.

What we look for

• Someone who is able to provide functional support in a timely manner and respond to critical usage requests from the business

• Experience in working in a multi-cultural and team environment.

What we offer

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.