דרושים ב-Ebay ב-Italy, Milan

What will you accomplish:

• Understand buyer needs, trends, and events. Build events to increase viewership and GMV on eBay.

• Formulate and rigorously test hypotheses regarding themes, content & selling formats, hosts and efficient times for live sessions.

• Collaborate with top sellers, agencies, and internal teams (based in EU and US) to ensure a continuous stream of engaging content on eBay, developing scalable programs that engage our sellers in the co-creation of this content.

• Forge partnerships with key personalities and sellers in the Collectibles and Fashion sectors to attract audiences and drive sales on eBay.

• Build and implement playbooks for both seller-led and eBay-led events; provide support for live productions as needed.

• Some travel may be required to meet with partners, attend events, or support live productions. This job may require you to work some evening and weekends.

What You Will Bring:

• Proven experience in creative and analytical roles within content strategy, programming, consumer product marketing, or site merchandising, preferably in a media company or social network. Live Streaming and/or E-commerce is highly preferred.

• A robust blend of creative and analytical skills, with a keen sense for both trends and commercial success.

• Proven ability to generate creative ideas, assess & size opportunities, lobby for resources, and lead teams to execution.

• Highly organized, with strong project management skills and with the ability to define new processes to achieve goals

• Ideally: experience selecting and managing external agencies

• Fluent in English and Italian

As a Brand Expert on the Operations Team, you will be responsible for handling the Consumer Help Desk to ensure maximum satisfaction with the Certilogo Service. Your role will also involve supporting the Account Management and Tech Team, by providing expert opinions, as well as taking proactive steps to improve the Help Desk workflow. This position reports directly to the Operations Service Manager.

What You Will Accomplish

• Provide support to consumers via Certilogo’s Help Desk interface and email communication.

• Collaborate with brand stakeholders and Account Management to support client investigations and enforcement actions.

• Offer proactive suggestions for workflow improvements to enhance response times and automate processes.

• Handle daily email inquiries regarding product authentication issues, providing comprehensive assistance.

• Analyze user information, actions, and responses during the authentication process using the Certilogo backend.

• Compare user-submitted photos of the product and authenticating elements with physical or digital samples in the Certilogo archive.

• Build comprehensive responses using available templates on the backend.

What we are looking for

• Outstanding ability to spot differences between images quickly and accurately.

• Demonstrated ability in online brand protection, resell platform (moderation team for classifieds), or authentication for Designer Goods Resale companies.

• Fluent in written and spoken English.

• Strong ability to relate positively and productively with clients and consumers.

• Outstanding organizational skills with a strong orientation toward action.

• High level of accuracy, precision, speed, and reliability.

• Resourcefulness and autonomy in problem-solving.

• Team-oriented approach with consideration for commercial and business orientation.

• Resilience and ability to handle stressful situations effectively.

• Passionate about providing excellent service with a positive and hard-working approach.

• Drive the evolutionary design and development of the Certilogo Cloud Platform across public and internal eBay-managed clouds.
• Partner closely with the Platform Tech Lead and Certilogo Brand Success Team to design and implement integrations between Certilogo and client systems.
• Deliver secure, scalable, and efficient infrastructure solutions using Infrastructure-as-Code (IaC) and best-of-breed cloud technologies.
• Build and optimize CI/CD pipelines using GitHub Actions, Jenkins, and automation tools to accelerate feature delivery.
• Contribute to Agile team processes , supporting continuous improvement and high-quality software delivery.
• Apply expertise in cloud-native development , microservices, and modern programming frameworks to deliver new features and platform enhancements.

• Proven experience in designing and implementing enterprise-grade cloud architectures , with at least 3 years of experience on Microsoft Azure .
• Advanced knowledge of Kubernetes , Helm Charts, Operators, and observability tools (Prometheus, Grafana).
• Strong proficiency in Terraform and Infrastructure-as-Code principles.
• Experience in containerized application development (Docker) and high-performance CI/CD pipelines (GitHub, Jenkins).
• Proven understanding of cloud security , scalability, and reliability for platforms handling millions of daily accesses.
• Familiarity with microservices architecture , Java/Spring Boot , Node.js or Python , and both SQL and NoSQL databases.
• Hands-on experience with Agile development , TDD , and continuous integration/delivery practices.
• Strong problem-solving skills, attention to detail, and a collaborative approach with fluency in English.

to join our rapidly growing program. This person will work closely with the Programming & Production Lead and Collectibles Marketing lead. You will implement our programming and content strategy, focusing most significantly on implementing the programming, and creating an appealing content to generate traffic. You will also develop social media content to engage/expand our communities. This role requires a good understanding of different buyer needs across categories such as trading cards, collectibles, arts & antiques and fashion, the ability to identify trends and cultural events. You will analyze the results of each of our campaigns to get as much insight as possible to grow our business.

What will you accomplish:

• Build a calendar of events and live selling franchises

• Support our sellers to produce high-end content

• Develop social media content with our agency to engage and attract new sellers & buyers

• Monitor media strategy with our agency

• Collaborate with top sellers, agencies, and internal teams (based in EU and US)

What You Will Bring:

• A first experience in programming and/or and/or producing and/or social media

• Ideally: experience with dealing with creative agencies + “hands-on” profile

• Creativity & Agility

• Organized, with strong project management skills

• Strong interest in collectibles/Live shopping/streaming/e-commerce

• Fluent in English and Italian

You will be the key local expert on shipping, translating the realities of the Italian logistics ecosystem into actionable solutions for eBay. Your primary responsibility will be to develop, implement, and optimize shipping programs and partnerships, while also finding opportunities to expand into adjacent areas such as payments, buyer/seller trust.

This role requires deep knowledge of Italian carriers, service models, and operational nuances. You will work closely with cross-functional teams including product, engineering, marketing, account management, legal while also owning relationships with external carriers and service providers. This position requires someone who can seamlessly shift between t echnical execution and commercial exploration, translating market insights into actionable business outcomes.

• Own and lead eBay’s shipping strategy in Italy, ensuring efficient service performance, cost efficiency, and customer happiness.

• Collaborate with an expansive global shipping organisation and implement global strategies related to Italy

• Translate Italian market dynamics into business requirements, collaborating with internal product and platform teams to influence roadmaps and priorities.

• Develop and maintain relationships with national shipping carriers and 3rd parties, crafting mutually beneficial partnership models.

• Scope, lead, and negotiate new partnerships with carriers and third-party providers—from business model design through to legal and contract closure.

• Explore and assess new service opportunities emerging from the logistics and retail landscape, as well as areas like payments and buyer/seller trust.

• Analyze key performance metrics and external factors (e.g., strikes, seasonal trends) to maintain and evolve retail standards in Italy.

• Serve as a bridge between external partners and internal teams, aligning local needs with global capabilities.

• Champion a data-informed, customer-centric approach to problem solving and opportunity development.

• Deep knowledge and experience within the Italian logistics and retail services market, including experience with key carriers and service models.

• Strong experience in program or operations management in e-commerce and logistics.

• Demonstrated capability to negotiate and lead commercial partnerships with carriers, including contract setup and legal processes.

• Shown ability to act with autonomy while connecting cross-functional teams in a matrixed, international environment.

• A dual approach: organised, analytical, and detail-focused, with the curiosity and business insight to explore and cultivate new possibilities.

• Strong analytical skills to monitor performance and interpret complex data sets in context.

• Experience collaborating with internal teams across product, marketing, account management, and seller operations.

• Fluent in Italian and English.

As a Brand Expert on the Operations Team, you will be responsible for handling the Consumer Help Desk to ensure maximum satisfaction with the Certilogo Service. Your role will also involve supporting the Account Management and Tech Team, by providing expert opinions, as well as taking proactive steps to improve the Help Desk workflow. This position reports directly to the Operations Service Manager.

What You Will Accomplish

• Provide support to consumers via Certilogo’s Help Desk interface and email communication.

• Collaborate with brand stakeholders and Account Management to support client investigations and enforcement actions.

• Offer proactive suggestions for workflow improvements to enhance response times and automate processes.

• Handle daily email inquiries regarding product authentication issues, providing comprehensive assistance.

• Analyze user information, actions, and responses during the authentication process using the Certilogo backend.

• Compare user-submitted photos of the product and authenticating elements with physical or digital samples in the Certilogo archive.

• Build comprehensive responses using available templates on the backend.

What we are looking for

• Outstanding ability to spot differences between images quickly and accurately.

• Demonstrated ability in online brand protection, resell platform (moderation team for classifieds), or authentication for Designer Goods Resale companies.

• Fluent in written and spoken English.

• Strong ability to relate positively and productively with clients and consumers.

• Outstanding organizational skills with a strong orientation toward action.

• High level of accuracy, precision, speed, and reliability.

• Resourcefulness and autonomy in problem-solving.

• Team-oriented approach with consideration for commercial and business orientation.

• Resilience and ability to handle stressful situations effectively.

• Passionate about providing excellent service with a positive and hard-working approach.

What You Will Accomplish

• Lead new sellers through the full onboarding process, including setup, training, and launch readiness.

• Serve as the primary point of contact and account owner for the first 6 months and beyond, ensuring continued growth, engagement, and happiness.

• Accompany sellers through key moments in their lifecycle, supporting performance, troubleshooting issues, and finding opportunities.

• Be a subject matter authority (SME) on platform tools, workflows, integrations, and problem resolution.

• Collaborate with internal teams (product, support, operations) to advocate for seller needs and improve their overall experience.

• Track key performance indicators and implement scalable, data-driven improvements to streamline onboarding and post-onboarding support.

• Develop onboarding and account success resources, guides, and processes to ensure consistency and impact.

• Gather seller feedback and insights to help evolve strategies and inform product or operational improvements.

What You Will Bring

• 2-4+ years in onboarding, account management, customer success, or seller enablement roles.

• Comfortable with tools, integrations, and tech workflows - able to guide sellers and resolve setup or operational issues.

• Shown experience supporting and scaling seller or customer programs from onboarding through account growth.

• Data-driven approach with strong analytical skills and a focus on process optimization.

• Background in e-commerce, marketplaces, or project-based environments.

• Excellent communication and relationship-building skills.

• Proficient in both Italian and English language (written and oral).