דרושים Security Consultant - Based Mumbai ב-Cyberark ב-הודו

Key Responsibilities

• Own the Onboarding Journey: Lead customers through a structured, milestone-driven onboarding process, ensuring they understand the CyberArk solution, its value, and the path to success.
• Cross-Functional Collaboration: Partner closely with Sales, Professional Services, Support, Sales Engineering, Customer Success Executives, and Renewals to provide consistent and coordinated onboarding experience.
• Customer Goal Alignment: Work collaboratively with customers to define, document, and translate their business objectives into clear, actionable onboarding milestones.
• Roles & Responsibilities Mapping: Identify and assign key customer champions, admins, and end-users critical to onboarding success and product adoption.
• Risk and Escalation Management: Develop and communicate an escalation framework early onboarding to address potential issues or blockers swiftly.
• Identify Gaps Early: Proactively detect potential roadblocks or readiness gaps and mobilize CyberArk internal resources to drive resolution.
• Regular Progress Reviews: Conduct scheduled check-ins (monthly/bi-monthly) to monitor onboarding progress, address concerns, and ensure timely value realization.
• Advocate Enablement: Recommend and support customers in leveraging CyberArk enablement tools such as training programs, community forums, and documentation for self-service learning.
• Continuous Improvement: Gather customer feedback and contribute insights to enhance the onboarding process and overall customer experience.

• 4+ years of relevant experience in Customer Success, Onboarding, Implementation, or a related role within SaaS or technology companies.
• Demonstrated project management skills or familiarity managing complex onboarding projects.
• Passionate about customer satisfaction with a strong, proactive problem-solving mindset.
• Ability to manage multiple simultaneous onboarding engagements effectively.
• Strong technical aptitude; experience explaining complex software products. Prior hands-on implementation or technical background is a plus.
• Familiarity with cybersecurity domain concepts such as Identity & Access Management, Windows/Active Directory, and cloud platforms (AWS, Azure, or GCP).
• Experience using customer success platforms (e.g., Salesforce, Gainsight, ChurnZero, HubSpot).
• Willingness and availability to travel as needed.

In this role, you will take ownership of our Atlassian suite infrastructure and application stack, with a focus on Jira and Confluence, and ensure high availability, performance, and scalability across our organization.

In addition, you will work closely with R&D, Security, and business stakeholders to implement solutions that align with evolving business needs, while also managing day-to-day operations, upgrades, and user support.

Key Responsibilities

• Own the implementation, configuration, and ongoing administration of Atlassian tools (primarily Jira and Confluence) across R&D and enterprise teams.
• Design and support infrastructure for Atlassian Data Center deployments, including scalability, performance optimization, and system upgrades.
• Act as the primary point of contact for application support, troubleshooting, and incident resolution related to Atlassian tools and other supported platforms.
• Collaborate with cross-functional teams to gather requirements, design workflows, and implement custom configurations, automations, and integrations.
• Manage access controls, user provisioning, and application security in compliance with IT and InfoSec policies.
• Coordinate with vendors and internal teams to plan and execute software upgrades, patching, and system migrations.
• Document processes, configurations, and best practices to ensure knowledge transfer and system sustainability.
• Support additional collaboration and productivity tools used by R&D teams as needed.

• 3–5+ years of experience in IT applications support or systems administration, preferably in a high-tech or R&D environment.
• Hands-on experience with Jira and Confluence administration (Cloud and/or Data Center).
• At least 3 years of experience with JIRA implementation and customization with emphasis on Atlassian data center products.
• Proven ability to manage implementation projects, system upgrades, and infrastructure support.
• Solid understanding of application lifecycle management, workflows, and permissions models.
• Strong troubleshooting and problem-solving skills, with an ability to analyse and resolve issues independently.
• Experience working in cross-functional teams and translating business requirements into technical solutions.
• Familiarity with security best practices and standards
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team

The salary range for this position is $85,000 – $115,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

Responsibilities

• Security Architecture:Develop, maintain, and enforce security architectures and standards for our software products.
• Threat Modeling: Conduct comprehensive threat modeling assessments to identify potential vulnerabilities and risks.
• Risk Management: Develop and implement risk mitigation strategies to protect our software and data.
• Innovation: Stay abreast of the latest security trends and technologies, and incorporate them into our security practices.
• Compliance: Ensure that our software products comply with relevant security regulations and industry standards.
• Collaboration:Work closely with development teams to integrate security into the software development lifecycle.
• Incident Response: Provide technical guidance and support during security incidents.
• Education and Awareness: Conduct security training and awareness programs for development teams and other stakeholders.
• Security Guidelines and Tools: Contribute the development and maintenance of secure-development guidelines and standards. Manage security tools, provide training, and assist developers in utilizing these tools and interpreting reports.
• Code and Design Reviews: Initiate and participate in code reviews, design reviews, and other critical assessments to ensure security standards are met.

• Bachelor’s degree in Computer Science, Information Security, or a related field.
• 6+ years of experience in software development
• 3+ years of experience in software security
• Strong understanding of security principles, including authentication, authorization, encryption, and vulnerability management.
• Experience with security frameworks and methodologies (e.g., OWASP, NIST, ISO 27001).
• Knowledge of programming languages, scripting, and security tools.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a team.

Personal Attributes

• Demonstrated leadership, motivational, and mentorship abilities.
• Ability to think like a hacker and anticipate potential security threats.
• Fluent in English, with excellent communication, presentation, and crowd-facing skills.
• Experience with Agile development methodologies.

Preferred Qualifications

• Certifications such as CISSP, CISM, or CSSLP.
• Experience with cloud security and DevOps practices.
• Knowledge of emerging security threats and trends.

Responsibilities:

• Onboarding & Adoption: Guide new customers through the initial stages of their product journey, ensuring a smooth onboarding experience by partnering with Professional Services, Sales, and Channel teams.
• Customer Education: Conduct CyberArk Blueprint sessions to educate customers on Identity Security best practices and align their business outcomes with CyberArk solutions.
• Consultative Guidance: Provide prescriptive, consultative advice based on customers’ security objectives.
• Cross-Functional Collaboration: Proactively communicate and coordinate with internal teams and external stakeholders to ensure unified customer experience.
• Customer Engagement: Support targeted customer programs such as digital nurture follow-ups, sales and support how-to requests, live success sessions, and community engagement.
• Content Development : Create and present educational content for customer communities and webinar series to a broad audience of customers and channel partners.

• Bachelor’s degree in Computing, Engineering, or a related field (or equivalent experience).
• 5+ years of relevant experience in customer success, consulting, project management, support engineering, or similar roles.
• Strong background in Cybersecurity and Cloud services, with a solid understanding of the software development lifecycle.
• Experience working with executive-level stakeholders at Fortune 500 companies.
• Deep understanding of how CyberArk products integrate and work together, with expertise in at least two CyberArk product pillars.
• Desirable technical skills:
  • Enterprise Directory Services (Active Directory, LDAP, Azure) including support and security operations
  • Windows/Active Directory administration, UNIX/Linux, Kubernetes, Databases
  • Scripting, software development, and DevOps tools
  • Cloud platforms such as AWS, Azure, GCP
• Excellent business communication skills-both written and verbal.
• Self-starter with strong time management, organizational, and interpersonal skills.

Key Responsibilities

• Lead technical pre-sales activities and achieve technical wins with direct customers.
• Develop and deliver tailored CyberArk solutions and manage proof-of-concept (POC) engagements.
• Build and maintain strong relationships with customers and partners to uncover new opportunities.
• Enable and educate channel partners by enhancing their technical skills and product knowledge.
• Respond to technical inquiries in RFIs/RFPs from both customers and partners.
• Represent CyberArk at industry events and seminars.
• Collaborate with product management by providing customer and partner feedback.
• Continuously develop expertise in CyberArk’s solutions and related technologies.

• 3+ years of experience as a Sales Engineer or in a similar technical role, preferably in the cybersecurity or enterprise software space.
• 2+ years of experience enabling Channels and Partners with the right technical skills and knowledge.
• Expertise in Windows/Active Directory administration, Unix/Linux systems, and related technologies.
• In-depth understanding of security concepts and the creation of security roles that satisfy both functional and regulatory requirements.
• Experience with CyberArk’s solutions is preferred, or similar experience in enterprise security, identity management, systems management, IAM, SIEM, or policy management solutions.
• Strong presentation and demonstration skills, capable of presenting to both technical and executive audiences.
• Exceptional communication and interpersonal skills, with a proven ability to build relationships across organizational levels and drive collaborative solutions.
• Business acumen to support partners in building and growing opportunities in alignment with sales objectives.
• Operational knowledge of LDAP directories and authentication methods; familiarity with enterprise application authentication (e.g., .NET, Java, CLI) is a plus.
• Scripting knowledge is a plus.
• Experience with cloud services (AWS, Google Cloud, Azure) is an advantage.
• CISSP certification is preferred.

Key responsibilities include:

• Articulating CyberArk’s technical value proposition to partners, ensuring alignment with business and technical goals.
• Empowering CyberArk’s Channels and Partners by enhancing their technical skills and product knowledge.
• Building and nurturing strong technical relationships within CyberArk’s partner ecosystem to uncover new sales opportunities.
• Responding to functional and technical inquiries in RFIs/RFPs with clear and accurate information.
• Leading and ensuring the success of customer proof-of-concept (POC) engagements.
• Representing CyberArk at seminars, industry trade shows, and other partner-facing events.
• Gathering and conveying partner feedback and requirements to the Product Management team.
• Continuously developing and expanding your technical expertise on CyberArk’s solutions and associated technologies.

• 3+ years of experience as a Sales Engineer or in a similar technical role, preferably in the cybersecurity or enterprise software space.
• 2+ years of experience enabling Channels and Partners with the right technical skills and knowledge.
• Expertise in Windows/Active Directory administration, Unix/Linux systems, and related technologies.
• In-depth understanding of security concepts and the creation of security roles that satisfy both functional and regulatory requirements.
• Experience with CyberArk’s solutions is preferred, or similar experience in enterprise security, identity management, systems management, IAM, SIEM, or policy management solutions.
• Strong presentation and demonstration skills, capable of presenting to both technical and executive audiences.
• Exceptional communication and interpersonal skills, with a proven ability to build relationships across organizational levels and drive collaborative solutions.
• Business acumen to support partners in building and growing opportunities in alignment with sales objectives.
• Operational knowledge of LDAP directories and authentication methods; familiarity with enterprise application authentication (e.g., .NET, Java, CLI) is a plus.
• Scripting knowledge is a plus.
• Experience with cloud services (AWS, Google Cloud, Azure) is an advantage.
• CISSP certification is preferred.

As the Senior Manager, Customer Support, you will lead and manage the local Customer Support Engineers team, ensuring the delivery of world-class technical support to CyberArk’s enterprise customers. You will collaborate with global teams and departments to resolve complex customer issues, while continuously driving the improvement of processes and operations. Your role will include:

• Leadership & Team Development: Lead, mentor, and support the development of the Customer Support team to foster a high-performance culture.
• Global Support Ownership: Oversee the support provided to CyberArk’s global customers by local team members, global teams, and cross-departmental partners.
• Escalation Management: Take ownership of business and technical escalations, ensuring prompt resolution through collaboration with global teams and departments.
• Operational Excellence: Fine-tune and optimize processes to align with the team’s daily operations and strategic objectives.
• Performance Management: Define, measure, and track team KPIs, driving continuous improvement in productivity, quality, and success.
• Strategic Collaboration: Contribute to defining the team roadmap, aligning with CyberArk’s broader business strategy and goals.
• Mentorship & Technical Expertise: Act as a mentor and coach, maintaining up-to-date technical expertise across CyberArk’s full range of IT security and privileged identity management products.

• Leadership Experience: 10+ years in a leadership or supervisory role, with a proven track record of managing high-performing teams.
• Customer-Centric Mindset: A deep commitment to customer success, with strong empathy and a proactive approach to solving customer issues.
• Escalation Management: Expertise in handling technical escalations and collaborating with cross-functional teams to resolve complex problems.
• Resilience Under Pressure: The ability to stay calm and make effective decisions in high-pressure situations.
• People Development: Proven experience in hiring, training, and mentoring team members to achieve excellence.