Ford Customer Onboarding Success Manager 

United States, Oregon 

772632439

In this position...

As an Onboarding Success Manager, you will provide a best-in-class experience as you work with a diverse set of companies across the North American market to ensure they have the foundations needed to maximize the value of Ford Pro Intelligence & Charging to optimize their fleet operation’s needs.

A successful Onboarding Success Manager has exceptional communications skills, a fierce drive to succeed, and a genuine passion for helping people. This is an integral role within the company where you act as a conduit between customers and key decision makers internally. This requires strong project management and strong leadership skills, as you will coordinate the strategic and technical-operational aspects simultaneously. You’ll serve as the customer’s primary point of contact during their onboarding journey. You will partner with the customer to advise and guide them in the set-up and adoption of Ford Pro Solutions which will include essentials, telematics, charging and fleet management. You'll interface with various customer stakeholders and be accountable to securing a successful onboarding journey and to increase customer loyalty.