דרושים Intermediate Process Engineer - Asst Vice President ב-Citi Group ב-United States, Tampa

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The salary range provided in this posting is based on a 40 hour work week.

Good Faith schedule: Monday, Wednesday, Thursday, Friday 12:15-5:15pm; Saturday 9:30-2:30pm

Time Type:

Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.

Anticipated Posting Close Date:

The Tax EUC/ITeSS Risk & Controls (R&C) Specialist provides strategic oversight, guidance and support related toEnd User Computing (EUC) and IT Enabled Smart Solutions (ITeSS)policy compliance, execution and maintenanceacross the Citi Tax function globally.The individual should possess an in-depth understanding of EUCs/ITeSS use cases and Operational Risk management, with a good understanding of the financial industry.This role will have responsibility for supporting all aspects, phases and strategy related to the EUC/ITeSS Framework and end-to-end EUC/ITeSS lifecycle. The role requires a broad and comprehensive understanding of the different policies, systems, and practices relevant to the function, as well as practical experience with multiple business cycles. This role is global in nature and will support and partner with the EUC/ITeSS Champion, Accountable Business Owners (ABOs) and various cross functional stakeholders including Finance, Technology, Risk, Independent Compliance Risk Management, and Internal Audit. Excellent communication skills are required to influence a wide range of audiences.

Responsibilities

Included, but not limited to:

• Ensure awareness of the “End User Computing” (EUC), and “IT -enabled Smart” (ITeSS) Policy and Standards; communicate recent policy changes and program updates to all Tax stakeholders.
• Responsible for supporting Accountable Business Owners (ABOs) and EUC/ITeSS Owners with adherence to the EUC & ITeSS Policies
• Monitor EUC/ITeSS Compliance metrics and ensure stakeholders meet requirements, follow up with EUC/ITeSS stakeholders to ensure compliance reviews are performed; including working with users on reported issues
• Perform oversight of adoption of the EUC/ITeSS Process Risk Control and Monitoring (PRCMs) requirements and provide information to support monitoring of EUC/ITeSS controls in alignment with the Managers Control Assessment (MCA) PRCMs
• Assess and review all EUC/ITeSS Exceptions submitted to ensure the exceptions are complete, aligned with their business’ initiatives and goals for EUC/ITeSS, and follow up with Steering Committee members or delegates to review and obtain approvals.
• Perform Quality Assurance Testing & Reviews. Review sample selections of EUC and Non-EUCs to validate the business meets the EUC Standards’ requirements.
• Lead Business and Function level engagement on EUC/ITeSS Tool implementation and enhancements, testing, and training
• Attend all EUC/ITeSS Champion trainings conducted by the EUC/ITeSS Governance Team.
• Monitor High & Critical & Medium Risk EUCs retirement plan creation and completeness
• Medium Risk EUC Survey Coordination: The EUC Champions are required to review and attest to the accuracy of the MR EUC risk assessment classification to ensure adherence to the consent order regulatory requirement.
• Provide SME (including technical) support to EUC/ITeSS owners (queries & troubleshooting)
• Support EUC/ITeSS related Issue Management (Identification, wording review, specific training, closure review)

Support ITeSS Use Case Migration/Registration

• Partner effectively across the firm with key teams to drive the tools and capabilities including EUC/ITeSS Inventory management and workflow system capabilities to ensure simplified and consistent tools and capabilities supporting the EUC and ITeSS Lifecycle.

• Point-of-Contact and Coordinator for a wide range of EUC/ITeSS related initiatives, projects and deliverables, especially those related to Regulator requests/requirements as well as internal First, Second and Third Lines of Defense challenges and audits
• Administer First Line of Defense Credible challenge of EUC/ITeSS use cases
• Assist with Tax Function level engagement on tooling implementation and enhancements, testing, and training.
• Identify and evaluate issues, including assessing root cause analysis to support the development of effective Corrective Action Plans (CAPs), Risk Exceptions and corresponding timelines
• Support the validation and closing of issues and CAPs, validation of supporting documentation used for closure and engaging risk partners across all three lines of defense
• Assist with the execution of Transformation related deliverables, including reviewing and assessing supporting documentation and engaging risk partners across all the lines of defense
• Engage in additional R&C strategic initiatives, including collaboration with key stakeholders and risk partners across all the lines of defense
• Provide risk and control guidance in accordance with Enterprise Risk Management Framework
• This is a global role that will work with senior Tax leaders and their teams across all jurisdictions as well as interface with other businesses and functions as well all lines of defense

Qualifications

• Strong understanding of the Enterprise Risk Management Framework and of the EUC/ITeSS Governance Framework for Citi.
• Extensive knowledge of , and experience with, Citi’s End User Computing andIT Enabled Smart Solutions (ITeSS)Policies, Standards and Procedures, as well as EUC Governance Programs and related support & guidance teams
• Demonstrated excellence at working with colleagues and stakeholders to both guide and ensure EUC/ITeSS policy compliance and best practices.
• Desire and Ability to be point of contact for stakeholders – identifying and understanding needs in order to drive decision- making/resolution in a collaborative approach which includes vetting/troubleshooting
• Ability to partner with stakeholders to validate draft action plans in support of regulatoryrequirements/commitmentsor initiatives
• Proficiency at measuring policy adherence and remedial action follow through associated with Policy adherence.
• Robust understanding of an effective control environment, including control design and operating effectiveness
• Strong problem-solving skills; comfortable tackling complex problems by breaking down into manageable portions
• Ability to work in a fast-paced, dynamic, and global environment, including strong communication, facilitation, and consensus-building skills
• Detailed oriented, including strong organization and project management skills to meet strict deadlines
• Strong Excel, Dashboard and SharePoint creation capabilities desired

Anticipated Posting Close Date:

Responsibilities:

• Leads planning, directing and coordination of day-to-day activities of running a program, portfolio of programs or projects
• Applies in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function
• Oversees and manages program plans to ensure they meet business needs as described at initiation
• Escalates risks to the Program Director, or Program Sponsor, when appropriate
• Creates the program risk management plan. Work with program team to create, administer, track, and eventually close risks
• Ensures essential procedures are followed and contributes to defining standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• 10+ years of experience successfully managing complex projects and programs; experience with enterprise-wide Transformation and Consent Order efforts is a plus
• Ability to identify key program requirements, establish and track dependencies and ensure successful and timely delivery of commitments
• Knowledge of procedure development, maintenance and adherence
• Experience with enterprise program management tools (e.g. MS Office, JIRA, Confluence, Citi’s PTS system) and business intelligence tools such as Tableau is a plus
• Excellent influencing, facilitation, and partnering skills, with an ability to transform data to information for presentation to senior management
• Proven track record of working under pressure and tight timelines; Curious with demonstrated commitment to quality and attention to detail
• Strong analytical skills

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree
• PMP is a plus but not required

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Responsibilities:

• The Product Developer on the Data team is responsible for activities related to the Data Governance and Management strategy including ensuring compliance with EDO’s Data Governance Policy, Standards and Procedures.
• Proactively monitor data quality scorecards, metrics and identify anomalies and inconsistencies
• Prepare reports and documentation to track data quality metrics, identify trends and issues and communicate to stakeholders
• Track and monitor data quality issues, perform root cause analysis by partnering with technology and internal data teams and ensure timely remediation / escalation of the issues
• Collaborate with technology teams, data managers and consumers to improve data quality and reduce data quality issues
• Identify and manages data quality issues till resolution
• Prepare Data Quality Governance Forum presentations on monthly basis
• This role manages the end-to-end Data Concerns lifecycle including identifying and managing data quality issues till resolution, agreeing to and tracking business priorities, incorporating regulatory and compliance requirements
• Works in close co-ordination with Technology, EDO, Data Stewards and other stakeholders to fulfill data delivery objectives
• Identifies solutions ranging across data analytics, reporting, and trade data processing
• Partners with senior team members and leaders and a widely distributed global user community to define and implement data solutions
• Creates clear and specific project plans, business and technical requirements documents for data execution
• Focuses on data quality controls and governance, including providing data quality rules to Eagle team, review and provide signoff when DQ rules are ready to build and deploy

Qualifications:

• 6-10 years of experience
• Intellectual curiosity, analytical and conceptual thinker
• Familiarity with markets fixed income products, is preferred
• Proactively seeks and develops resolutions to data issues
• Attention to detail and process/analytic mindset
• Ability to build networks and relationships internally and externally
• Solid understanding of data governance and quality principles and standards, and industry best practices
• Familiarity with the Chief Data Office Policy issued in 2025, in addition to draft Data Standard and Procedures, is preferred
• Knowledge of DCRM (Data Concerns Resolution Management) lifecycle and issue resolutions process
• Attention to detail and ability to track data issues thru remediation life cycle
• Understanding of issue root cause analysis of data quality issues
• Knowledge in Data Quality metrics in Olympus/Eagle and Rock Dashboard
• Direct experience in end-to-end project delivery, and knowledge of various analytical tools including Tableau, PowerPoint, Excel, etc.
• Should be proficient in using SQL, excel, Tableau and other BI tools to query and aggregate data
• Must possess strong analytical skills to break down complex and large data sets into simple parts and create visualizations
• Should be proficient in using word, power point to prepare meeting materials, executive summaries etc.
• Ability to multi-task and managing deadlines effectively
• Comfortable with performing data investigations that require a high degree of accuracy with tight timescales
• Ability to create business analysis, troubleshoot data quality issues, and conduct exploratory and descriptive analysis of business datasets
• Ability to structure and break down problems, develop solutions, and to drive to results
• Process Management knowledge with a propensity for detail and comprehensiveness of content
• Ability to collaborate and clearly communicate with team members of an organization
• Must possess strong communication skills and ability to articulate data quality issues and status to various teams and stakeholders
• Project Management skills with experience leading large cross functional initiatives
• Generation of reports and presentations for management

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

Key Responsibilities:

• Support the end-to-end U.S. regulatory correspondence handling processes, including intake, regulatory submission and internal distribution to Senior Management and Citi Boards.

• Monitor the full lifecycle of identified regulatory findings ensuring that concerns are recorded, communicated, assigned responsibility, and tracked to resolution.

• Communicate, verbally and in writing, with U.S. regulators, act as a central point of contact and develop effective relationships with those regulators.

• Steward the submission of the firm’s U.S. Response and Extension Letters and coordinate involvement from relevant internal stakeholders to ensure completion of appropriate reviews and approvals for timely delivery to the regulators.

• Track, monitor and report exam schedules, responses due, exam highlights/updates through weekly reporting to Senior Management and Regulatory Engagement Lead forums.

• Maintain the centralized repository where documents are stored along with previous regulatory and supervisory findings, reports and similar documents.

• Support the preparation of and ensure the accuracy of internal and external regulatory reporting.

• Interact with individuals across Citi at all levels, businesses, and locations, providing a broad understanding of the firm while building relationships throughout Citi.

• Establish and develop effective relationships with Senior Management, front line, second line (including independent risk, finance, HR, and Legal), Internal Audit to obtain and share regulatory information to ensure accuracy and integrity of regulatory data.

• Work with colleagues globally in establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise.

• Participate in UAT testing and working groups on behalf of the Correspondence & Issues Management Team to enhance the firm’s current regulatory tracking processes, standards and systems.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Additional duties as assigned.

Qualifications:

• Understanding of relevant regulatory and supervisory landscapes, including Compliance laws, rules, regulations, risks and typologies.

• Highly motivated, strong attention to detail, team oriented, and organized.

• Comfortable navigating complex, highly matrixed organizations.

• Consistently demonstrates clear and concise written and verbal communication.

• Ability to both work independently and collaborate with team members.

• Excellent project management and organizational skills and capability to handle multiple projects and priorities at one time.

• Proficient in MS Office applications (Excel, Word, PowerPoint).

Education:

• Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; Advanced degree a plus.

Anticipated Posting Close Date:

• The Reconciliation & Proofing Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.

Responsibilities:

• Directly impact the area through shared responsibility for delivery of end results and formulation of procedures/process improvement
• Provide value-added perspective or advice that contributes to the development of new techniques related to the improvement of processes and workflow for the area.
• Responsible for own work to support business teams for assigned Operations area
• Make a significant contribution to change-the-bank projects and offers solutions at an advanced level
• Serve as an analytical and/or procedural expert, representing a unit or team to support deliverables/initiatives
• Provide evaluative judgment based on analysis of factual trade related information in complicated and unique situations
• Responsible for escalating control gaps and issues to senior management
• Identify control deficiencies and implements appropriate procedures and solutions to mitigate any risk or control losses
• Identify opportunities to reduce expenses
• Apply in-depth knowledge of concepts and procedures within own area to resolve issues.
• Demonstrate a comprehensive understanding of how own operational processes collectively integrates to contribute to achieving overall business goals
• Influence decisions through advice, counsel and/or facilitating services to others in area of specialization
• Serve as the first point of escalation for staff members, management and internal (front office) /external clients
• Create, develop and maintain effective relationships with colleagues, management, internal (front office) /external clients and stakeholders (Finance, control, technology, etc.), and seeks to understand their needs and provides solutions
• Persuade and influence others through collaborative communication skills; may negotiate with external parties
• Acknowledge Citi’s principles and values of organizational culture and apply them in everyday work activities
• Any other duties as required to meet business needs
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Support Global Reconciliation Utility (GRU) with Business Office and Program Management Office responsibilities.
• Manage updates in Project Tracking System (PTS) for organization’s projects (i.e. update project status, accomplishments, risks, issues, mitigation plans etc.).
• Work with Project Managers (PM’s) across the organization to ensure that the updates are in line with the minimum requirements established by PMO in a timely manner.
• Evaluate updates received from PM’s for adequacy and completeness and challenge where applicable.
• Contribute and assist with reporting associated with organization’s budget, headcount, open roles and project allocation.
• Coordination of yearly demand and required resourcing with sponsors and program managers. Submission of Investments Requests and follow through till approval
• Managing end to end financials across GRU - monthly HC report showing the processes people are aligned to, annual fully loaded cost, CTB vs RTB split and other adhoc views as required
• Contribute and assist with regular reporting and presentation/deck preparation for variety of stakeholder/partner updates, meetings and steerco’s.
• Work across the organization to ensure all the reporting and required submissions are completed in a timely manner.
• Proactively address any issues and escalate accordingly, while come up with potential improvements to the process to enhance effectiveness and efficiency of the team.
• Collaborate with the upper organization PMO/CAO office to coordinate any open questions, follow ups and status updates
• Demonstrate a comprehensive understanding of how project leadership collectively integrate to contribute to achieving business goals.
• Provide evaluative judgment based on analysis of factual information.
• Have the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

Qualifications:

• 5-8 years of experience
• Have subject matter expert in one (or more) specific skill sets, business areas or products
• Proven record of working on projects within team environment
• Proactive problem solving experience
• Applications will vary by product and business area

Education:

• Bachelor’s/University degree or equivalent experience

Anticipated Posting Close Date:

The Role

From a technical standpoint, the Software Engineer has full-stack coding and implementation responsibilities and adheres to best practice principles, including modern cloud-based software development, agile and scrum, code quality, and tool usage. The Software Engineer works to understand and influence software architecture, while contributing to Citi’s and GFT’s technical user base.

Responsibilities:

• Apply depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with stakeholders on a regular basis.
• Develop and engineer solutions within an Agile software delivery team, working to collaboratively deliver sprint goals, write code, and participate in the broader Citi technical community and team-level Agile and Scrum processes.
• Contribute to the design, documentation, and development of world-class enterprise applications leveraging the latest technologies and software design patterns.
• Leverage technical knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues, as necessary.
• Follow and contribute to defining technical and team standards.
• Collaborate technical leadership to achieve established goals, in line with our broader technical strategy.

Required Qualifications

• 0-2 years of experience as a Software Engineer
• Exposure to agile and iterative software delivery
• Understanding of software engineering best practices (unit testing, automation, design patterns, peer review, etc.)
• Understanding of Data Structures and Object Oriented Principles using Java, Python, or NodeJS
• BA/BS degree or equal work experience

Preferred Qualifications

• Desire to obtain architecture experience in building horizontally scalable, highly available, highly resilient, and low latency applications.
• Desire to gain exposure to Cloud infrastructure both on-premise and public cloud (i.e., OpenShift, AWS, etc.).
• Understanding of Cloud-native development and Container Orchestration tools (Serverless, Docker, Kubernetes, OpenShift, etc.).
• Experience with any of the following: API Management tools, event-driven design and architecture (i.e., Kafka, Spark Flink, etc.), or Microservices frameworks
• Exposure to Continuous Integration and Continuous Delivery (CI/CD) pipelines, both on-premise and public cloud (i.e., Tekton, Harness, CircleCI, Cloudbees Jenkins, etc.).
• Understanding of Infrastructure as Code tools (i.e., Terraform, Cloudformation, etc.).
• Understanding of Security, Observability, and Monitoring (i.e., Grafana Prometheus, Splunk, ELK, CloudWatch, etc.).
• Exposure to Service Oriented and MicroServices architectures, including REST and GraphQL implementations.
• A passion for learning new technologies, and a desire for personal growth, through self-study, formal classes, or on-the-job training.
• A passion for building high quality products which customers love.
• Experience with database concepts and web-based technologies is a plus.

Anticipated Posting Close Date: