Citi Group Payroll Intermediate Analyst - Hybrid 

United States, Florida, Tampa 

174444177

Basic Functions:

• Respond to CBRW/CBET requests that are submitted through the HR Help Center. This includes ongoing end to end monitoring from case creation to case closure and ensuring the information in the case is complete and that the appropriate documentation has been provided.
• Answer basic inquiries on the process via a shared mailbox / case management system.
• Coordinate reporting of metrics of Cross Border Remote and Business Travelers workforce.
• Apply project management skills to assist the team with completion of caseloads.
• Resolve varied and complex issues related to the CBRW/STBV process using professional judgment, discretion, and business expertise.
• Provide information guidance and training to new and lower-level team members, as needed.
• Act as CBRW/STBV SME for outside stakeholders and/or other team members, as necessary.
• Support the development and ongoing maintenance/update of CBRW/STBV SOP/ FAQ documents.
• Appropriately assess risk related to CBRW/STBV tax decisions, demonstrating particular consideration for the firm’s reputation and safeguardingCitigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment.
• Work closely with country partners, including global payrolls, to ensure end-to-end compliance of program(s).
• Provide verbal and written feedback to questions from vendors, employees, and global partners.
• Perform validation checks on employee data and update as necessary.
• Analyze data and metrics in Excel using pivot tables, VLOOKUP, and other advanced features.
• Manage critical and time-sensitive issues to ensure program compliance.
• Participate in additional project work as needed.

Qualifications:

• 3-5 years of relevant experience
• Excellent written and verbal communication skills
• Self-motivated and detail oriented
• Experience with Service Now functionality
• Prioritizes work in alignment with organizational and departmental goals and acts in accordance with business strategies and policies
• Ability to operate in a team environment, working efficiently in a multi office/time zone/cross-cultural environment and countries
• Proficient user of MS Office products (Word, Excel, Outlook, etc.) required

Education:

• 4 Year college degree or equivalent work experience

Anticipated Posting Close Date:

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