דרושים Vp Financial Crimes Policy Adherence Aml ב-Citi Group ב-United States, San Antonio

Responsibilities:

• Provide guidance and subject matter expertise related to policy and regulatory requirements up to senior management across the businesses and support functions

• Act as an SME for AML/KYC and Sanctions Policies for Wealth Management and develop sustainable solutions to meet policy requirements and mitigate risk.

• Attend and participate in business and 2LOD owned committees and governance forums

• Support closure of AML/KYC and Sanctions issues in partnership with Business Risk, Compliance, Operations and Technology teams

• Manage action items for the issues management workstream by timely follow-up and coordination between multiple stakeholder groups to bring each project to closure

• Support completion of both gap and root cause analysis (RCA) exercises between Legal, Compliance, Operations, Technology, Risk and the line of business in order to create action plans that provide resolution and ensure policy adherence

• Support the impact assessment and implementation assessment for new and revised AML/KYC and Sanctions policies for Wealth Management

• Provide support when needed to Wealth Management Financial Crimes Strategy and Roadmap

• Contribute to design and execution of Horizontal Controls Assessment functional teams

Qualifications:

• 6-10 years of direct, relevant experience in financial service operations, risk and controls, compliance, audit, or regulatory management.

• Applicable AML KYC rules, regulations, policies, and processes with preferred knowledge of and experience with Citi Anti-Money Laundering (AML) and Sanctions programs.

• Deep functional knowledge of the Wealth Management industry (Consumer Wealth / Private Banking) is preferred

• Demonstrated ability to identify, classify, prioritize and remediate risks

• Self-motivated with a passion for establishing and maintaining a culture of control within the business.

• Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas with a strong ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners.

• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business. This candidate should have strong conflict resolution skills and work in a sometimes-stressful environment with quick turnaround timelines

• Pragmatic problem-solver, forward thinker with independence of thought and strong critical thinking skills

• Background in enterprise data management, especially as it applies to Financial Crimes, is a plus

• Expert in using PowerPoint and Excel, a plus

• Excellent verbal and written skills and experience presenting to senior audiences

Education:

• Bachelor's degree/University degree or equivalent experience

• Master's degree a plus

Anticipated Posting Close Date:

The Financial Crimes Global Policy Adherence & Engagement Team within the FCFP organization supports the delivery and ongoing direction of a comprehensive Financial Crimes Program in partnership with multiple functions inclusive of Compliance, Operations, Technology, Risk, Audit, and multiple stakeholders at all levels of management. This team is responsible for fostering a culture of control and compliance, customer centricity and accountability while leading efforts to identify, anticipate and mitigate AML, Sanctions and Ant-Bribery regulatory, reputational, and operational risks.

Responsibilities

The position will support the AML Transaction Monitoring policy execution functions for USPB with a focus in Retail Bank by identifying trends/issues as well as determining root cause and recommending solutionscorrect issues and/or enhancements to the workflow

The Transaction Monitoring Policy Adherence responsibility is to ensure AML Monitoring and Investigations groups are equipped with the data necessary to modify and enhance alert scenarios as well as complete thorough investigations. A key component of this role is identifying data concerns, sizing impacts, and assisting in the development of solutions.

Additionally, the position will coordinate with the KYC teams on oversight of work within the CitiKYC platform that overlaps with Transaction Monitoring requirements and processes as required per policy. This includes both projects and initiatives outlined for the KYC and Transaction Monitoring projects and coordinating related workstream functions with key stakeholders across multiple lines of business.

Qualifications

• Ability to identify service gaps, process inefficiencies, technology opportunities and developsolutions.
• Ability to interpret and understand policy while networking and building strong and effective relationships with key partners is a must.
• 5-8 years’experience in at least one of the following:Financial Crimes/AML,Risk, Operational Risk, RiskOperations,or Projectmanagement.
• Demonstrated leadership working with stakeholders at multiple levels within and outside the NA Retail Bank business.
• Ability to plan & work independently on required deliverables anddeadlines.
• Demonstrated ability to work in a transitioning environment (developing & establishing business as usual)
• Goal oriented with strong communication skills both written andverbal.
• Ability to work well in a team environment collaborating across diversegroups.
• Bachelor’s Degree or related experience in similarfield

Anticipated Posting Close Date:

Responsibilities:

• Define and monitor key success metrics to measure overall Financial Crimes (FC) program health.
• Develop and maintain dashboards and scorecards to report out on FC program health.
• Identify data needs to improve monitoring and reporting and champion efforts to access new “gold” data sources for key program metrics.
• Partner closely with key data/reporting teams across Businesses and Functions to ensure quality of execution and accuracy of all reporting being produced.
• Support design and ongoing evolution of Financial Crimes governance and insight routines program to modernize forums/routines to maximize value and insights.
• Identify key trends and areas of opportunity to drive control effectiveness and FC program improvements.
• Develop robust materials for various Financial Crimes forums/routines suitable for a variety of stakeholder audiences and forums in/outside of Financial Crimes (i.e. 2LOD AML Forum, OGS, MCA, MPR, BRCC, etc.).
• Ensure all necessary reporting process controls have been identified, designed, and are being executed on time and accurately.
• Support development of key control reporting and automation of reporting.
• Assist in decision-making processes by providing timely and accurate data reports.
• Develop strong relationships with key stakeholders across Financial Crimes 1LOD, ACRM/ICRM, business control teams, etc.

Qualifications:

• 6-10 years of reporting and governance experience – preferably from a Financial Crimes environment.
• Proficient in reporting and materials creation.
• Ability to develop plans, manage individual deadlines and goals.
• Knowledge of program metrics, including gathering, creation, reporting, trend analysis.
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
• Manage client expectations across various stakeholder groups.
• Proficient in MS Office applications and Adobe Acrobat Professional.
• Advanced working knowledge of Excel, including pivot table, slicers, etc.
• Experience with reporting tools such as Tableau.
• Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.

Education:

• Bachelor’s/University degree or equivalent work experience.

Anticipated Posting Close Date:

The Associate Banker SAFE Act is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Partner with Banker in the creation of sales and marketing strategies designed to generate revenue growth and to acquire new target clients
• Partner with Banker on prospecting efforts prospecting - conduct new client/prospect research, generate leads and develop prospects, network to identify referrals to new clients/prospects, and coordinate client events
• Client/prospect meetings - Organize the pre-call planning, organizing post-meeting notes, and maintain all client call records including call reports
• Introduce Citi’s value proposition to incoming employees at target firms
• Cultivate relationships with firm employees. Source leads and referrals to generate new individual and institutional business
• Leverage relationships to understand client needs and deepen Citi’s relationships with existing client
• Construct and execute marketing campaigns around our unique and tailored product offerings
• Work closely with Investments, Credit, Cash Management, and Financial Planning teams to source opportunities, prepare client pitches, and deliver Citi’s full suite of banking and wealth management solutions to our clients
• Provide complete service support to client, including solving complex client inquiries
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3-7 years of relevant experience
• Prior experience in wealth management or other financial services roles preferred
• Ability to manage relationships both internal and external
• Ability to multi-task
• FINRA SIE, Series 7, Series 66 required (or obtained within 120 days)

Education:

• Bachelor's/University degree or equivalent experience

Anticipated Posting Close Date:

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The Digital Product Manager is a senior level position responsible for managing a variety of activities in the Conversational AI environment. Primary areas of focus centers around conversational dialog strategies, roadmaps and backlogs based on customer analytics. Ensuring all products are keenly aligned with Citi’s Risk and Control best practices is a must. The development of detailed requirements / designs in coordination with the Product Owners and Technology partners is a key component of the role. The overall objective of this role is to deliver on digital strategies and provide self-service enhancements in the conversational AI space that creates world class servicing experiences. As a business representative the focus will be on expense reduction, and contact take out, while improving the customer experience across Voice / Chat bot, 2-way SMS. and directing to digital from phone.Responsibilities:

• Develop detailed understanding of Citi's voice and/or chat applications and platforms to be able to provide operational assistance, support and insight into processes, functional expertise, best practices, and customer experience.
• Understanding of Agile use of scrum, creating use stories, design flows and sprint-based methodology.
• Create and tune Natural Language Processing (NLP) rules bringing up to date experience with the latest technologies that support machine learning and artificial intelligence in a servicing environment. Experience with Large Language Models (LLMs) and Generative AI is a definite plus.
• Provide Risk Management and Fair Lending Model teams with business problem details of any model-based technologies that are deployed by the PBWM Digital Self Service organization.
• Continuously evolve, understand, and embrace MRM, FL, Legal/Compliance model documentation requirements, and build expertise in working with model governance bodies to get models validated and approved within required timelines.
• Drive day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results.
• Contribute to the issue reporting process from identification through escalation and resolution.
• Create IVR / BOT detailed designs in various tools to support production changes to voice / chat applications across multiple lines of business within Citi
• Review competitor market research, help develop product innovation, roadmap, and assist product managers in addressing fundamental trials to create an advanced set of solutions.
• Appropriately assess risk when building solutions by demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and asset.

Qualifications:

• 6-10 years of relevant experience
• Working knowledge of Jira and roles within the agile life cycle methodology
• Strong analytical and quantitative skills with a deep understanding of NLP models
• Proficiency in programming concepts and data manipulation tools.
• Excellent written and verbal communication skills
• Attention to detail and a commitment to producing high-quality work.
• Ability to work collaboratively in a team environment and adapt to a dynamic, fast-paced work environment.
• Experience with both Natural Language Understanding and Natural Language Processing required. Exposure to advanced models (LLMs) and Generative AI a plus.
• Experience in documenting IVR / BOT experiences in a Voice User Interface format for large scale and complex environments.
• Relevant experience in the understanding of customer utterances, intents, and the design of conversational customer interactions in a self-service environment.
• Broad understanding of self servicing environments within financial institutions.
• Ability to collaborate and influence across functions and diverse partner portfolio, without direct seniority.

Education:

• Bachelor’s/University degree or equivalent experience , Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Responsibilities:

• Builds relationships with client network and operational teams, becoming a key contact for internal requests/problem escalation and resolution
• Ensures timely completion of Know Your Client (KYC) and other regulatory requirements, in partnership with product partners and Relationship Managers (RM)s
• Helps clients to access Citi’s global network, locating local coverage and product support across the globe
• Works with RMs and product partners to on-board new clients/new subsidiaries and KYC/initial credit set-ups completed
• Coordinates credit requests and approvals from Citi’s global network
• Engages with product partners and Citi’s global network to identify revenue opportunities and to position certain products with clients
• Ensures periodic support discussions are held with clients and are correctly documented
• Maintains correct client legal and marketing hierarchies
• Partners with Credit Admin team to ensure credit documentation is kept current: FX, derivatives, Loans, LCs and other credit-related documents
• Partners with Credit Admin team to monitor usage of credit lines, and partnering with Independent Risk during client Annual Reviews
• Assists in implementation of cash transactions for Banker
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years relevant experience

Education:

• Bachelors degree, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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• Deep functional knowledge of the Credit Cards and/or Retail Banking industries and applicable AML KYC rules, regulations, policies, and processes with preferred knowledge of and experience with Citi Anti-Money Laundering (AML) and Sanctions programs.
• Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones withindeadlines
• Demonstrated ability to identify, classify, prioritize and remediaterisks
• Superior organizational skills, with proven ability to successfully manage multiple and concurrent priorities while working independently or with little supervision.
• Self-motivated with a passion for establishing and maintaining a culture of control within thebusiness.
• Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas with a strong ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business. This candidate should have strong conflict resolution skills and work in a sometimes-stressful environment with quick turnaround timelines
• Pragmatic problem-solver, forward thinker with independence of thought and strong critical thinking skills
• Background in enterprise data management, especially as it applies to Financial Crimes, is aplus
• Expert in using PowerPoint and Excel, aplus
• Excellent verbal and written skills and experience presenting to senioraudiences

• Bachelor’s/University degree or equivalent experience, potentially Master’sdegree

Anticipated Posting Close Date:

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