דרושים ב-Cisco ב-India, Gurugram

You will be working closely with extended regional teams to deliver Business critical services to high value customers. In this role, you will be resolving issues with Cisco products and will gain insight on the detailed functionality of Cisco products and customers with all distributed elements of the service chain. The ideal candidate demonstrates a proficiency and appetite to resolve customer issues and for learning new technologies, evidenced by the ability to expand upon core technical knowledge on Cisco products and technologies.

• Provide phone/email consultation to independently debug complex product problems reported by Cisco customer.
• Acts as a technical point of contact for engineers in team.
• Provide technical support to customers for Cisco technologies, products, and/or solutions.
• Typically be responsible for resolving moderately and complex technical problems, depending on the customers' need.
• You will simulate technical problems in lab environment.
• You will share knowledge with other people in writing technical documents and enlarge the knowledge database.
• You will provide internal and/or external technical presentations (cross-training).
• You will raise some specific problems to the responsible Business Units for product enhancement.
• You will demonstrate a competence and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
• Ready to work in 24*7 Rotation Shift (Including Night Shift).

• Bachelors or Master's degree or equivalent experience in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Electronics Engineering, or a similar field.
• 8 - 10 years of validated experience in technical consulting, design, deployment, and troubleshooting.
• Possess technical certifications like CCNA, CCNP, CCIE desired (Routing & Switching / Service Provider).
• Maintaining and troubleshooting Cisco IP and Optical Routers (ASR9912, ASR9910, ASR9903, Cisco 8K)
• Experience in Networking Protocols and Service Configurations: Detailed knowledge of OSPF, IS-IS, BGP, LISP, VxLAN, IPv6, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, TE-Tunnel, Segment Routing.
• Knowledge on Switching Technologies like STP, RSTP, RSVP-TE, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN, EVPN, LISP
• Possess creative problem-solving and excellent troubleshooting/debugging skills.
• Easily simplifies, communicates, and educates customers about sophisticated data and processes.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

This role involves end-to-end architecture, design, and recommendation of solutions for Service Provider Accounts using Cisco technologies. It requires developing tailored, innovative solutions to optimize client networks and align with their strategic objectives.

The ideal candidate should havein the telecommunications industry, with a strong background in architecting, designing, and implementing network solutions for service providers. Experience across
IP Networking, Packet Core, Data Center, and Securityis essential.

• Leading technical discussions with customers.
• Designing end-to-end solutions across Cisco’s networking, security, data center, and collaboration technologies.
• Working closely with sales, engineering, and delivery teams to ensure successful implementation.
• Acting as a trusted advisor to customers for their digital transformation.
• Guiding and mentoring the technical team to ensure architectural best practices and successful solution delivery.

Minimum Qualifications -

The ideal candidate should possess a Bachelor's degree in Engineering (BE) and hold Cisco certifications such as CCIE.

• Bachelor’s degree in engineering (BE) or a related field.
• Cisco Certified Network Associate (CCNA) certification.
• Cisco Certified Internetwork Expert (CCIE) certification.
• Strong understanding of Cisco technologies and solutions.
• Proven expertise in designing and implementing network solutions

Preferred Qualifications –

• Ability to clearly articulate complex technical concepts to both technical and non-technical stakeholders, ensuring alignment and understanding across teams.
• Demonstrated ability to work effectively with cross-functional teams, including sales, engineering, and delivery, to ensure seamless solution implementation and client satisfaction
• Capable of guiding and inspiring teams, leading technical discussions, and driving consensus among diverse groups to achieve common goals

• Supports the success of an assigned team of sales people, including Account Managers, and Business Development Sales Representatives.
• Meets assigned targets with accurate forecasting for profitable sales growth in Cisco MIG products portfolio and associated services revenues.
• Provides mentor and professional development to team member sales associates in order to improve their product knowledge and sales skills
• Establish productive and professional relationships with Cisco Partners in assigned customer accounts.
• Lead demand-generating marketing activities in the assigned market for the assigned product specialty.
• Customer CXO engagement, primarily CTO organization
• Work closely with Cisco Business Units (BU’s) and Account teams to ensure deals are profitable

• Responsible for the India assigned geographical Accounts.
• Achieves assigned product and services sales quota
• Maintain an In-depth knowledge of Cisco competitors
• Collaborate with Cisco CX to stitch End to end solution
• Actively create and position return on investment based business case modelling to drive value-based selling at CXO level and achieve desired profitability objectives for Cisco
• Map and Drive customer’s end to end Transport architecture journey
• Maintains high customer satisfaction ratings that meet Cisco standards

Must possess required Sales knowledge and experience in the collaborative environment in the Sales Professional and Partners environment. They should possess:

• The successful candidate will be viewed as the “go-to” specialist for account teams.Therefore, a minimum of 10 years of experience in Service Provider Routing, Optical and Solution sales is required
• Should have experience 10+yrs
• Track Record of sales excellence and sales quota over achievement
• Proven record of excellent communication and evangelical skills (written and verbal) to all management levels and within customer organization. Ability to listen carefully and extract key issues.
• Ability to build senior executive relationships, with ability to position complex solutions at senior IT and CxO levels
• Excel in presenting technical architectures, solutions, and products to key decision-makers. Be able to explain the benefits of complex technology in easy-to-understand business language
• Demonstrate clear awareness of the SP market, trends & transitions
• Strong Understanding of Telecom networks, IP Networking, L2/L3 VPNs, SDN, Segment routing/v6, Optical Networking, 4G/5G networks
• Exposure to Machine learning, Artificial Intelligence, Robotics process automation is good to have skills but not mandatory

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Service Creation Security BDM, Global Partner Organization

In this role, you will craft, implement, and grow an emerging business within Cisco. You will work closely with leading security technologies to develop compelling offerings, and Sales GTM strategy and drive big bets within our customers.

The ideal candidate will be responsible for engaging with various Providers to support key sales and business activities in a dynamic environment. You will have a background containing high-tech sales, or experience in strategy management consulting.

• Understanding of Partner (SP/ITSP/MSP) business models, relationship building, and capturing partner focus.
• Awareness of MSP Industry trends, addressable market, Cisco products, competitive dynamics, and ability to evaluate the applicability of this with partner catalog and security service offerings.
• Ability to act as a Trusted Advisor, conceptualize End-to-End service offerings, and winning themes, and build a business case with the Partner.
• Ensure timely information (product and buying models) updates to partners for each relevant technology and SASE architecture area.
• Work with various internal Cisco teams to build the service offering and develop launch content with partners.
• Work with the partner to build the commercial modeling based on service package(s) and SLAs.
• Able to Identify and predict relevant technology challenges and pitfalls in the service offering.
• Able to work with partner and Cisco teams to create marketing campaigns, sales awareness, and enablement programs.
• Evangelize partner service offerings and voice-of-the-partner back into BU and Cisco Sales organization.
• Ability to drive program management and governance for service offering launch.
• Able to collaborate with sales, client executives & delivery teams of partners to deliver the business outcome.
• Able to create GTM models with partners to sell the Security service offering.

• You are a self-starter. You have been performing well in a dynamic environment and possess interpersonal skills to run multiple projects with tight deadlines effectively.
• You have strong executive presence, cross-group teamwork, and communication skills that drive influence among the senior leaders across a highly matrixed organization.
• A customer-facing subject matter authority who focuses on business development, delivering and orchestrating Managed Services offers with large Service Providers.
• You possess experience in the Service Provider routing portfolio, industry standard methodologies, and operational processes.
• You are a go-getter and are capable of developing a working competency of Cisco architectures, products, and solutions capable of delivering a value proposition to customers.
• You are experienced with solution selling and have a consistent track record of converting engagements into solutions and service sales.
• You engage and build relationships at the client and present complex ideas in succinct yet compelling form that builds urgency to execute the proposed engagement.

• Sales Expertise – ability to propose solutions, addressing client business issues and objectives using both Cisco and third-party solutions / services in a clear and concise manner. Having worked closely with Cisco and / or key competitors to build managed services offers is a plus.
• Technical Expertise – demonstrated technical expertise in one or more architectures offered via large telcos and MSPs (e.g. SD-WAN, SASE, Security, Campus Networking), academic training or knowledge of Service Provider technologies is required to provide a comprehensive, differentiated, and valuable level of consulting advice to our clients.
• Industry Expertise – demonstrated knowledge of telecommunications business to be conversant enough to present a compelling point-of-view to the client of what work should be undertaken, to help the client’s company achieve ambitious advantage and differentiation. Knowledge of ITIL service management is a plus.
• Delivery Expertise – demonstrable ability to successfully own the delivery of projects, that exceed client expectations in terms of deliverable quality and positive impact to the business.

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

• Passion and motivation to work in a team environment, grow Cisco business and your expertise.
• Confidence in applying financial expertise to identify and qualify opportunities.
• Proven resiliency and adaptability in a constantly changing environment.
• Experience with Sales processes, including demand generation, stakeholder management, sales presentations, short-term, mid-term, and long-term opportunity management, and forecasting etc.

• Service Provider domain knowledge and technology awareness to understand the customers' business drivers and align to Cisco solutions.
• Experience in managing long sales cycles, complex negotiations, and multi-stage deployment projects.
• Negotiation skills to strategically communicate with customers, partners, and Cisco.
• MBA or equivalent experience from top business school with 12+ Years of sales experience in Service Provider Environment.
• Understanding of competition OEMs within the Service Provider technology domain.
• Good understanding of Service Provider IT network like, cybersecurity, cloud solutions, data centers, software platforms, mobile networks (4G/5G) and enterprise-level IT systems.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is at our core (we get 10 days off each year to do just that).

The Framework: Black Belt Academy

Black Belt Academy has seen great adoption across the globe due to its unique persona-based enablement approach aimed towards training individuals inside our Cisco Partners and Distributor playing different roles (Engineering, Sales, Marketeer, CX etc.), according to their role requirements and interests, along with Return on Education metrics for both Partners as well as Cisco.

Roles & Responsibilities in Detail:

• Collate, Curate and design the training and education curriculum for the entire Architecture Portfolio including:DCN – ACI, Nexus; Compute – UCS; Storage – MDS; Software – Intersight & Nexus Dashboard including all technologies and sub-technologies within that specific Architecture.
• Identify content from all available internal/ external sources and make available to Partners wherever relevant.
• Work with the relevant stakeholders to build and maintain the Data Center learnings on the Cisco Black Belt Academy.
• Create/ Evaluate Quiz
• Working with the BU and relevant Architecture stake holders in each GEO, Partner org and the GPO team to drive the Architecture Curriculum on the Black Belt Partner Academy.
• Monitoring Usage of the content by Partners and aligning Global trainings/ events to adopt increase in traction.
• Validate content and engagement strategies with all relevant stakeholders whilst driving adoption.
• Develop assessment criteria for successful certification and deal with partner queries wherever required.
• Align demos & labs within these learnings to offer efficient hands-on to the cisco partners.
• Make learning interesting & engaging wherever possible.
• Keep the content refreshed/ updated/ maintained and launch new learning when and wherever necessary prioritizing partner growth, market trends and interest.
• Drive Adoption of Black Belt curriculum via GEO Communities and presenting the platform Globally at several platforms to increase traction.
• Drive alignment between Virtual and Physical training events in each Geo to track end to end education and partner capabilities.
• Communicate with Aspirants/ Validation Engineers regarding rejection of submissions or results of screening.
• Maintain a list of Evaluation Best Practices and Learnings
• Host and deliver quarterly Architecture updates to the relevant Geo participants and Cisco Stakeholders.
• Vet and validate Black Belt aligned content that is hosted by Cisco and Learning partners.
• Building Partner and GEO Communities around education and drive Return on Education (ROE) Metrics.
• Forecast future/ market trends and orient strategies to capture maximum benefits.

Desired technical and interpersonal skills include, but are not limited to:

1. IT graduate with hands on experience in Cisco technologies
2. CCNA and/or CCNP certifications (preferred)
3. Strong communication skills
4. 8+ years of related experience in training and enablement
5. Very Good understanding on Cisco Architectures and Solutions
6. Experience in Partner ecosystem (preferred)
7. Programmability Focus and skillset (preferred)
8. Understanding of Cisco Cloud strategy
9. Desire and ability to learn new technology and solutions.

Preferred skills and requirements

10+ Years of experience on one or more Cisco Architecture with focus on Data Center.

Understanding and hands on experience preferred in the detailed sub technologies for Data Center viz ACI, UCS, Nexus, MDS, Intersight.

Ability to keep up with the industry transitions & well versed with the priorities of today viz Cloud & AI.

Ability to handle complex tasks and exceed client expectations.

Ability to understand and capture technical as well as business requirements.

Self-starter with excellent Presentation skills and consultative skills.

We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).