דרושים Project Specialist ב-Cisco ב-India, Bengaluru

In this role, you will deliver outstanding project management and operational support for the SEA organization. You will be responsible for driving activities that fuel the workflow of SEA’s Budget Operations activities, most notably purchase order and statement of work processing and cross-charge tracking.

• 3+ years of experience in Business Operations, with 2+ years of experience at Cisco preferred.
• Familiarity with Cisco Compliance and Procurement policies, as well as tools like Ariba/SmartBuy, Beeline, FinABC, Asana, and Excel.
• Proven track record to ensure compliance, governance, and policy adherence with a high level of integrity and attention to detail.
• Strong project management experience, with a track record of independently handling tasks while contributing to team goals.

• Ability to manage and execute budget-related transactions, including processing cross-charges in FinABC, creating C-worker SOWs in Beeline, and generating purchase orders (POs) through Ariba/SmartBuy.
• Competence and confidence guiding teams through the PO submission process using Cisco’s SOW templates, resolving discrepancies, and navigating Procurement reviews and approvals.
• Ability to support financial operations by maintaining the centralized cost center/department list, assisting with quarterly forecasting, and contributing to fiscal year planning.
• Ability to develop and maintain dashboards, pivot tables, and charts to support organizational metrics and reporting needs.
• Dedication to ensuring compliance with Procurement and Finance policies by participating in training, communicating updates, and collaborating with Global Procurement on monthly reviews.
• Bachelor’s degree (BS/BA) in a relevant field.

What You Will Do

As a Customer Success Specialist for Security, you will work with new and existing accounts to ensure they are successful and delighted by our solutions. You will help onboard, deploy, and drive ongoing utilization to make happy, successful customers. You will drive adoption and serve as your customers' advocate within our business by educating them and connecting them with new methodologies and industry developments, all to increase the value our solution delivers to their heir organisation.

This role provides invaluable technical mentorship, support, and input to win new business and build strong, long-term relationships. Partner closely with Technical Support, Marketing, Engineering, Product Management, and other departments to ensure a clear understanding of the customer/partner environments, challenges and requirements during the deployment phase.

Who You Will Work With

As part of this role, you will:

· Drive the ultimate success of Cisco Secuity products for your assigned customers, including their onboarding experience, ongoing feature adoption, and renewal.

· Engage with sales, customers, partners and pre-sales engineers to verify customers’ requirements and expectations for deploying Cisco Security products.

· Document conversations, communications, and site matrices to build delivery plans; crafting timelines and ensuring they are adhered to and that cross-functional project team members are updated at all stages of delivery.

· Maintain a modern issues list on each customer for resolution paths and handle said list within the internal organization to enable quick and efficient turnaround on customer issues.

· Optimally deliver and deploy Cisco Secure Access, Umbrella, Secure Connect and Duo to customers.

· Always keep internal CRM delivery system up to date ensuring that infrastructure provisioning is timely.

· Provide a weekly update to managers on project status to upstream to other departmental managers and to ensure that business groups are aware of any slippage or project shift.

· Ensure constant improvement process invoking the Corrective Action Review Process when it is appropriate.

· Undertake training with the customer on how to use the Admin Portal and provide all vital documentation.

· Act as an ambassador for Cisco Security during the implementation phase, building good-will, trust and confidence to carry over into Customer Support and live support.

· Orchestrate projects / activities sought at improving team processes, performance, and overall health.

Who You Are

You also have a detailed knowledge of SaaS products and strong networking skills.

Requirements in this role:

· Background in the SaaS space

· CCNA or higher

· Validated understanding of basic office network environments, including network security measures (.g. firewall, proxy servers, anti­virus, anti­malware, spam.) Common network protocols include TCP, UDP, DNS, DHCP, HTTP, FTP, and SMTP.

· BA/BS degree (or meaningful work experience)

· 5+ years in customer­ facing Support, Professional Services, Implementation or Client Service role.

Preferred experience with any/all the following:

Microsoft Active Directory, Microsoft Windows, Mac OS, Debian­ based Linux Distributions, VMWare ESX/ESXi.

CSSs are subject matter authorities in their aligned product or architecture. Combining deep technical knowledge with intuition for business, CSSs provide consultative solutions to help customers realize value faster. Mastery of relationship management, account handling, soft skills, and a keen understanding of the competitive landscape and how Cisco's solutions are differentiated in the market will be key to driving adoption and ensuring customers achieve accelerated business outcomes.

• Customer Engagement: Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share standard processes, and drive software adoption and business value.
• Technical Expertise : Apply deep technical knowledge, intuition for business, and automation skills to provide consultative solutions and ensure successful customer engagements
• Risk Management : Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.
• Collaboration: Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.
• Strategic Advice and Adoption Journey : Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges.

Minimum Qualifications10-15 years of Expert-level experience on Cisco's Cloud & AI Infrastructure (CAI) products with integrating across multiple architectures

• Expert understanding in ACI, Hyperflex, UCS, Nexus switching, MDS, ND, NDFC, NDI, Nutanix, Intersight & AI
• Preferred knowledge and experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies.
• Expertise in automation, including levaragingAPIs and programmability to orchestrate workflows and integrate with existing ecosystems (e.g., ITSM, Open Source)
• Certifications: DevNet, CCNA, CCNP, or CCDP required; CCIE, CISM, CISSP or equivalent strongly preferred
• BS in Engineering, Computer Science; Masters or equivalent experience preferred.

• Customer-Centric Approach : Proactively understands customer needs and drives decisions to enhance customer value and satisfaction.
• Cross-Team Collaborator: Works seamlessly across internal and external teams to encourage technical implementation decisions, operating effectively in both remote and face-to-face environments.
• Business Insight: Understands high-level business landscapes, strategic priorities, and the competitive marketplace to align technical solutions with business goals.
• Results Oriented : Demonstrates shown execution ability with relevant technologies, driving successful customer outcomes
• Effective Communicator : Delivers sophisticated information clearly and convincingly to diverse audiences, with the ability to engage both technical architects and C-level executives, ensuring understanding and alignment.

Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in crafting a more inclusive future for all.

• Owner of the customer database: research and map out user personas, scope out ideal accounts and keep an up-to-date database of key user contacts, product champions, and critical decision-makers.
• Advocate for no & low touch customer activation of Cisco Spaces - across all touchpoints.
• Understand customer difficulties and how Cisco Spaces addresses these across verticals and personas and drive demand generation activities.
• Build and operate a qualified lead database using a mix of Cisco internal & external tools such as zoominfo, Apollo.io, D&B Hoovers, etc
• You will support the Product Lifecycle team in creating targeted activation campaigns to drive adoption and meet business goals.
• Drive activation and adoption for Cisco Spaces customers by partnering with Product and Marketing teams to develop regional and industry-focused playbooks, including targeted outreach, lead engagement and nurture strategies—targeted at accelerating product adoption and growing usage.
• Drive event attendance : providing a direct touchpoint to experience and product adoption.

• Develop a deep understanding of customers and how they engage with your product campaigns, collaterals and product.
• Collaborate with other team members to develop appropriate metrics to measure campaign performance, effect, lead generation, activation pipeline development, product adoption, and value of our efforts.
• Always thinking of new ways to address existing problems using data, AI, process, and technology
• Collaborate with Product Marketing and Customer Success in building a repeatable framework for targeting, acquiring, educating and nurturing customers.

• BSc / Msc equivalent experience (or above) in Business/Engineering/Marketing
• Outstanding written and verbal communication. Skilled in crafting presentations and effectively communicating results to team members.
• Proficient in Microsoft Excel, with an ability to operate in uncertainty, handle and build multiple data streams and make sense out of it. (Power BI & Tableau is a plus)
• Ability to understand data, analyzing results, and optimizing for scale
• Proficiency in MS Excel, SaaS CRMs and lead generation tools (HubSpot, Salesforce, Pendo, Marketo, Apollo.io, Zoominfo, etc.)

• Up to 2 years of experience driving successful customer intelligence for SaaS products - for paid and free trial customers