דרושים Support Specialist People Leader ב-Capital One ב-ארהב

Security Operations Specialist I, Principal Coordinator

Responsibilities:

• Respond to incoming security concerns and track outcomes.

• Monitor a wide network of security alarms and cameras to identify and resolve threats

• Synthesize large amounts of information quickly

• Create a comprehensive records of security-related incidents

• Coordination of routine and critical incident communications

• Understand the proper use of security related tools and procedures

• Escalate to supervisors when appropriate

• Implement security and access control procedures

Basic Qualifications:

• At least 3 years of experience with customer service

• At least 1 year of security operations experience

• At least 1 year of experience with Microsoft Office or Google Suite

Preferred Qualifications:

• 3+ years of experience in the security field

• 1+ year of experience with emergency communication operations

• 1+ year of experience with situational awareness tools (ex: NC4, VCC)

McLean, VA: $62,500 - $71,300 for Prin Coord, Security Services

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

As a Senior Project Manager of Product Management at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

Key responsibilities include:

• Elevate and champion Enterprise Data customer support agenda

• Develop sustainable feedback loops to address customer challenges

• Provide differentiated support experiences for key moments

• Display strong consulting and collaboration skills to work with partners to understand business problems and focus on bringing issues to resolution

• Demonstrate outstanding communication and partnership skills with key stakeholders across all levels to manage, inform, and influence outcomes

• Identify ways to improve and streamline business processes

• Demonstrate organizational agility to adapt to changing demands and work in a dynamic environment

• Proactively find opportunities for customers to gain additional value out of target state tools & platforms

Who you are:

• Extremely organized with strong task coordination, and time management skills to drive and deliver results

• Able to handle ambiguity and able to dive deep without losing sight of the project’s direction and commitment

• Experienced communicating and influencing senior leaders and partners

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 8 Years of Project Management experience

• At least 1 year of People Management experience

• At least 4 years of experience in solutions architecture or client consultation service experience

Preferred Qualifications:

• Knowledge of financial industries and data technology

• Exposure to Agile methodology

Richmond, VA: $155,300 - $177,200 for Sr Manager, Project Management McLean, VA: $170,800 - $194,900 for Sr Manager, Project ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Cryptography Remediation Specialist, Senior Associate

Responsibilities:

• Identify, track, and remediate certificate and key-related issues

• Collaborate with internal teams and external customers to resolve issues

• Maintain accurate and up-to-date documentation of processes, procedures, and resolutions

• Provide timely and effective support to customers regarding cryptography-related inquiries and issues

• Assist in developing and implementing strategies to prevent future certificate and key lifecycle issues

• Participate in security audits and assessments related to cryptography

• Manage the entire lifecycle of cryptographic keys, including generation, distribution, rotation, and destruction

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 1.5 years of IT experience

• At least 1 year of experience with troubleshooting and resolving technical issues

Preferred Qualifications:

• Bachelor’s Degree

• 2+ years of experience with certificate and key management tools and platforms

• 2+ years of experience with Python or PowerShell

• Knowledge of industry standards and best practices related to cryptography, public key infrastructure (PKI), digital certificates, certificate management, and key lifecycle management

• CompTIA Security+ or Network+ Certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

McLean, VA: $133,000 - $151,800 for Sr. Assoc, Cyber Technical New York, NY: $145,100 - $165,600 for Sr. Assoc, Cyber Technical Plano, TX: $120,900 - $138,000 for Sr. Assoc, Cyber Technical Richmond, VA: $120,900 - $138,000 for Sr. Assoc, Cyber Technical San Jose, CA: $145,100 - $165,600 for Sr. Assoc, Cyber TechnicalThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

You will manage a team of analysts and apply your strategic and analytical skills to solve open-ended, complex questions about how we should attract, develop, and retain top talent. You will team up with world-class professionals and senior leadership and work on impactful projects. Your day-to-day might involve:

• Developing analyses and tools to help business leaders build a future-ready workforce

• Building models to predict attrition, and testing new retention strategies

• Designing new ways to understand and measure associate potential

You will do this all in a collaborative environment that promotes continuous learning, rewards innovation, and prioritizes your development.

GeneralResponsibilities:

• Strategic leadership:  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands

• Leadership:  May manage and develop multiple analysts.  Coaching and mentoring associates with a goal of developing and retaining talent at Capital One

• Product:  Develop and implement new product strategies for various products; lead product level datamodeling/analytics

• Execution:  Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently

• Partnership:  Work closely with colleagues across Capital One including:  IT, HR, Operations, Finance and others to drive improvement in talent outcomes

• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation

• Strong business judgment, leadership and integrity: A tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Qualifications:

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)

• At least 7 years of experience in analysis

Preferred Qualifications:

• Master’s Degree

• 2+ years of experience in financial services

• 1+ year of experience in consulting

• 3+ years of experience in people management

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Job Summary:

Responsibilities:

• Provide advanced technical support for complex issues, addressing system and application-related challenges.

• Familiarity with microservices architecture, understanding how to support and troubleshoot microservices-based applications.

• Proficient in writing and executing SQL script to extract and analyze data.

• Diagnose and resolve software issues in a timely and efficient manner to meet service level agreements (SLAs).

• Monitor system performance and proactively identify potential issues before they impact users.

• Create and maintain comprehensive documentation related to troubleshooting procedures, system configurations, and support processes.

• Share knowledge with team members and contribute to the development of training materials.

• Work closely with cross-functional teams, including software developers , product managers and platform engineers to address and resolve complex technical issues.

• Collaborate with Level 3 support to perform root cause analysis and contribute to long-term solutions.

• Communicate effectively with customers to understand and troubleshoot issues, providing timely updates and resolutions.

• Ensure a high level of customer satisfaction through professional and courteous interactions.

• Identify opportunities for automation to streamline repetitive tasks and enhance efficiency.

• Contribute to continuous improvement initiatives, suggesting and implementing process enhancements.

• Participate in on-call rotations to provide 24/7 support for major incidents.

• Respond promptly to emergency situations, contributing to swift resolution and minimizing downtime.

Basic Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• At least 7 years of system engineering experience

• At least 5 years of software troubleshooting or software customer support experience

Preferred Qualifications:

• 1 + year of experience with Snowflake and Databricks

• Experience with scripting languages (Python, Bash)

• 3 + years of experience in DevOps Engineering

• 3 + years of experience with public cloud technologies

• 2 + years of experience using monitoring tools (AWS Cloudwatch, Splunk, New Relic)

• AWS Certified Solutions Architect – Associate Certification.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

In this role, you will:

• Lead a cross-functional team of data scientists, software engineers, machine learning engineers and work with product managers and Engineers to deliver AI powered products.

• Lead cutting-edge research and development in Generative AI (GenAI) to enhance our fraud detection, device trust and customer data models, including model architecture design, hyperparameter optimization, and evaluation metrics.

• Fine-tune advanced Large Language Models (LLMs) for domain-specific applications, inference optimization, and multi-agentic workflows, leveraging techniques like transfer learning, prompt engineering, curriculum learning, and reinforcement learning with human feedback (RLHF).

• Leverage a broad stack of technologies — Python, AWS, Pyspark, LangChain, LangGraph, HuggingFace Transformers, vLLM and VectorDBs, and more, for model development, deployment, and monitoring.

• Be the expert in Graph ML, and Natural Language Processing (NLP) to harness the power of Large Language Models (LLMs), adapt and finetune them for business specific applications and features, including entity recognition, sentiment analysis, and summarization.

• Drive innovation by designing, training, evaluating, and deploying state-of-the-art AI models, partnering with engineering teams to integrate them into scalable and resilient production systems with robust MLOps practices.

• Translate complex AI/ML research into tangible business outcomes, improving customer experience through real-time, intelligent digital assistance, by identifying key performance indicators (KPIs) and designing A/B tests to measure impact.

• Innovative.You are deeply engaged in AI/ML research and stay ahead of the curve on emerging GenAI advancements. You seek out opportunities to apply state-of-the-art methods to real-world problems, with a strong understanding of model limitations and ethical considerations.

• Creative.You excel at defining and solving complex, ambiguous problems, constantly questioning and pushing boundaries to develop novel solutions, and can translate business needs into technical requirements.

• A leader.You challenge conventional thinking, drive breakthroughs in conversational AI, and mentor teams to achieve innovation excellence, fostering a culture of continuous learning and experimentation.

• Technical.You have hands-on experience in AI/ML development, working with open-source tools, cloud computing platforms, and DevOps technologies. You are proficient in the state of the art AI systems, including model lifecycle management, data governance, and explainable AI (XAI).

• Influential.

Basic Qualifications:

• Currently has, or is in the process of obtainingone of the followingwith an expectation that the required degree will be obtained on or before the scheduled start date :

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) plus 11 years of experience performing data analytics

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) or an MBA with a quantitative concentration plus 9 years of experience performing data analytics

  • A PHD in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) plus 6 years of experience performing data analytics

• At least 6 years of experience leveraging open source programming languages for large scale data analysis

• At least 6 years of experience working with machine learning

• At least 6 years of experience utilizing relational databases

Preferred Qualifications:

• PhD in Computer Engineering plus 10 years of relevant experience, prior publication/research experience referred

• At least 5 years of specialized experience in GenAI application development.

• At least 5 years of experience in LLM model training, evaluation, inference optimization and parallelization in GPU cluster

• At least 6 years of experience working with AWS or equivalent GPU Clusters

• At least 6 years of experience in PyTorch/Tensorflow

McLean, VA: $308,700 - $352,300 for Sr Dir, Data Science New York, NY: $336,700 - $384,200 for Sr Dir, Data Science San Jose, CA: $336,700 - $384,200 for Sr Dir, Data ScienceThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.