דרושים Fixed Term Associate - Pr Hr Coordinator Total Rewards ב-Capital One ב-פיליפינים

Summary:

• The Commercial Client Operations (CCO) Coordinator plays a pivotal role in providing an array of services that enable us to care for the needs of our Commercial Banking clients by fulfilling client requests through email or voice channels within prescribed timelines. The requests include but are not limited to general servicing, account inquiries and maintenance, account servicing change-in signers and further account research.

• Effectively navigate back office systems to review/research incoming client requests through email or phone call, provide resolution to the client request and communicate resolution

• Maintain service levels while completing research and client requests

• Identify, analyze and provide proactive feedback to management regarding trends and areas of opportunity for process improvement. This may include process improvement and flags potential risks in accordance with company and regulatory standards, policies, practices

• Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns

• Work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients when complaints, problems and/or issues arise

• Collaborate within and across teams and organizations to analyze and resolve client issues

• May be assigned other job-related duties from time to time

Basic Qualifications:

• 1 year experience in Commercial Banking

• College level or any equivalent work experience

• At least 1 year customer service experience or any equivalent work experience

• Problem solving skills in recommending solutions to address customer needs and expectations

• Communication skills in delivering appropriate, direct, and straightforward information

• Appropriately tailors written and verbal communications.

• Strong understanding of de-escalation techniques and the end-to-end process of servicing

Preferred Qualifications:

• Able to work autonomously – be self-sufficient and a self-starter

• Able to deliver multiple work expectations efficiently

• Ability to work independently and efficiently in a fast paced, high volume customer focus call center

• Customer orientation in understanding and listening to customer concerns

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Summary:

• As a Pr. Data Analyst, this role will leverage analytic and technical skills to innovate, build, and maintain well-managed data solutions and capabilities to tackle business problems. This role offers a unique opportunity to apply data-driven solutions in a fast-paced, risk-focused environment. The role will develop dynamic reporting, advanced analytics, and automation to provide real-time risk management and drive efficiency. This role will have the opportunity to lead multiple projects, drive strategic initiatives, and leverage cutting-edge technologies and innovative data practices to strengthen risk management strategies:

• Innovation

  • Use Open Source/Digital technologies to mine complex, voluminous, and different varieties of data sources and platforms

  • Build well-managed data solutions, tools, and capabilities to enable self-service frameworks for data consumers

  • Demonstrate ability to explore and quickly grasp new technologies to progress varied initiatives

• Business Intelligence

  • Partner with the business to provide consultancy and translate the business needs to design and develop tools, techniques, metrics, and dashboards for insights and data visualization

  • Drive analysis that provides meaningful insights on business strategies

• Data Management

  • Drive an understanding and adherence to the principles of data quality management including metadata, lineage, and business definitions

  • Work collaboratively with appropriate Tech teams to manage security mechanisms and data access governance

  • Build and execute tools to monitor and report on data quality

Basic Qualifications:

• Educational Background: Bachelor’s Degree in quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science or a related quantitative field)

• Professional Experience:

  • At least 5 years of experience performing data analytics

  • At least 3 years of experience working with at least one scripting language

  • At least 3 years of experience utilizing a business intelligence visualization tool

  • At least 3 years of experience in querying, analyzing and working with data languages and platforms

• Skills Required:

  • Scripting experience in (Python, R, Spark, and SQL)

  • Strong desire and experience with data in various forms (data warehouses/SQL, unstructured data)

  • Experience utilizing and developing within AWS services

  • Willing to work in a night shift schedule

  • Willing to work in a hybrid schedule

  • Willing to work in Alabang

Preferred Qualifications:

• Master’s Degree in a Science, Technology, Engineering, Mathematics discipline

• At least 4 years of experience coding in Python, R, Spark, or SQL

• At least 4 years of experience working within process management and improvement methodologies – Agile, Lean, Six Sigma, etc.

• At least 2 years of experience leading multiple projects

• At least 2 years of experience utilizing and developing within AWS services

• At least 2 years of experience delivering Data Governance and Data Quality Management concepts and practices within the financial services industry

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

To assist the Principal HR Specialist/Sr. Specialist in an assigned Human Resource sub-function such as HR Help Center

General Responsibilities:

● HR Help Center:

• Process associate’s concerns, inquiries and requests via Salesforce: Handles and resolves Tier 1 cases within 24 hours following quality standards of Local Work Instructions and HR Operations’ Official Playbook; Redirects and assigns Tier 2 cases to appropriate HR functions and ensures resolution within 72 hours
• Maintains the 201 personnel files
• Distributes HR documents to associates, as requested
• Acts as front-facing HR resource to associates for other HR admin requirements

■ Special Projects: Provide logistics/administrative assistance in department or organizationwide programs/events

■ People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle.

■ May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR

■ Other job-related duties that may be assigned from time to time.

Basic Qualifications:

■ Educational Background: at least high school graduate

■ Skills Required:

• Good oral and written communication skills for business correspondences;
• Analytical skills;
• Customer focused
• Contact Center Experience
• Reporting skills
• Shared Services experience
• Has experience in utilizing Workday & Ticketing Tools

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

• To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources such as Associate Relations.

:

1. Provides functional support in the assigned sub-function, including but not limited to:

Associate Relations

• Oversees day to day management of Associate Relations (AR) administration processes
• Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications
• Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately
• Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time
• Analyzes data - case trends, AR-related monitoring, etc
• End to end handling of AR-related tasks
• Conducts Learning Session, New Hire Orientation and People Manager Onboarding
• Serves as an AR partner to other stakeholders
• Conflict resolution and mediation

2. People Management, as applicable

• Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed
• Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values

3. May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR

4. All other job-related duties that may be assigned from time to time

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.