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Capital One Sr Associate Relations Philippines 953394746
Yesterday
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Associate, Associate Relations
Summary:
Summary:
- To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources such as Associate Relations.
:
1. Provides functional support in the assigned sub-function, including but not limited to:
Associate Relations
- Oversees day to day management of Associate Relations (AR) administration processes
- Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications
- Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately
- Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time
- Analyzes data - case trends, AR-related monitoring, etc
- End to end handling of AR-related tasks
- Conducts Learning Session, New Hire Orientation and People Manager Onboarding
- Serves as an AR partner to other stakeholders
- Conflict resolution and mediation
2. People Management, as applicable
- Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed
- Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values
3. May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR
4. All other job-related duties that may be assigned from time to time
Qualifications:- College graduate or equivalent work experience
- Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course
- 3 years working experience in related discipline, preferably with 1 year experience in supervisory role
- Skills Required:
- Knowledge in Philippine labor laws and regulations
- Strong case management experience
- Project management and process improvement
- Excellent oral and written communication skills, analytical skills, customer focus
- Proficient in Google Workspace and Salesforce
- Amenable to work in a Mid Shift and Night Shift Schedule
- Amenable to work in Alabang
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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