דרושים Customer Success Manager – Construction ב-Buildots ב-ארהב

About the Role

This pivotal role is dedicated to delivering real-time, high-quality BIM support fully aligned with US time zones, standards, and industry culture. You will ensure the successful application of US BIM best practices across all projects, manage model coordination, and provide expert technical guidance to our US clients.

What You’ll Do

• Oversee model development, coordination, and clash detection per US standards.
• Deliver expert BIM guidance to US clients and projects.
• Track US BIM trends and client needs to inform strategy.
• Standards Implementation - Apply US-specific BIM best practices.
• Work closely with global teams to ensure consistency across regions.
• Act as a key bridge between the US market and our global operations.

What We’re Looking For

• 7+ years of experience in BIM, with proven leadership in civil engineering or architecture.
• Deep understanding of US BIM standards, workflows, and best practices.
• Solid background in the construction industry, including residential, commercial, and industrial projects.
• Advanced proficiency in Revit, Navisworks, AutoCAD, IFC, and other core BIM tools.
• Independent, dependable, and capable of making sound, informed decisions.
• Communication: Excellent presentation and interpersonal skills.
• You must be located in the Eastern or Central time zones

*By submitting your application, you agree that Buildots will process your personal data in accordance with

About the Role

As the, you will own the delivery strategy and execution across the client lifecycle, driving scalable operations and ensuring exceptional results from system setup through ongoing client support. You’ll oversee a multi-team department responsible for designing, delivering, and supporting tailored client systems—ensuring quality, efficiency, and client satisfaction at scale, all in alignment with company growth.

Key Responsibilities

• Own the Delivery department's strategy, structure & performance.
• Plan team capacity, hiring, and offshore strategy aligned with business growth.
• Resolve delivery challenges, improve workflows, and ensure consistent quality.
• Drive process innovation to support scale and reduce dependency on high-skill resources.
• Build & maintain smooth collaboration with Sales, Customer Success, Product, and other key teams.
• Lead and develop managers and team leads across multiple disciplines and geographies.

What You Bring

We’re looking for an
experienced leader(8+ years) with deep roots in the construction industry, who combines strong operational management skills and a passion for technology-driven innovation to successfully deliver complex projects and scale teams in a dynamic environment.

1. Strong Construction Industry Background
2. Demonstrated experience in the construction sector with deep knowledge of industry terminology, workflows, and challenges. Ability to interpret construction models and assess their complexity to effectively align delivery with client needs.
3. Leadership Excellence
4. Demonstrated ability to lead, inspire, and develop multi-disciplinary teams across regions, managing complex projects through growth and change.
5. Operational Management Expertise
6. Skilled in designing scalable processes, driving operational efficiency, managing capacity planning, and overseeing cross-functional collaboration in fast-paced environments.
7. Technology Mindset- A genuine interest in technology and innovation within construction, with hands-on experience driving or supporting tech-enabled projects—such as working in innovation teams, adopting ConTech solutions, or contributing to tech startups.

Requirements:

• 3+ years working in construction-related roles or equivalent experience
• Studies- degree in Construction Management, Civil Engineering, Architecture, or related field preferred.
• 8+ years in leadership roles including senior positions, managing cross-functional teams in dynamic environments.
• 5+ years experience in operational or project management roles in service delivery environments.
• Experience in tech-related roles within construction or related sectors; background in construction innovation, digital transformation, or ConTech preferred.
• Excellent communication and presentation skills in English

*By submitting your application, you agree that Buildots will process your personal data in accordance with

About The Role

As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure project data is correct, as project’s evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game.



• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
• Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also being the customer voice amongst internal delivery “pods”.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
• Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring a ongoing legacy of Customer Success Delivery.



• 2-3 years' experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
• At least 2 years' experience in a customer-facing, B2B role (Sales, Business Development, Customer Success). Ideally within the software industry
• Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
• Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
• Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
• You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
• Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
• Willingness to travel
• Candidates must be located in Florida or Georgia

If you don’t meet every single requirement, we still encourage you to apply. Your unique experiences, skills, and passion may be exactly what we’re looking for.

**By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

About the Role

This is your chance to take the lead in driving Buildots’ growth into untapped markets. As a New Logo Account Executive, you’ll be the tip of the spear—identifying, engaging, and closing high-value opportunities in the construction industry. You won’t just sell a product—you’ll champion a transformative technology that’s redefining how projects are delivered.

Key Responsibilities

• Consistently achieve or exceed quarterly and annual sales quotas within targeted prospective accounts.
• Drive outbound prospecting initiatives while nurturing and expanding existing relationships.
• Take a consultative, partnership-driven approach—building trust, credibility, and long-term value with clients.
• Strategically map accounts to identify growth opportunities and deliver measurable business impact.
• Build, manage, and maintain a healthy, high-quality sales pipeline with accurate forecasting and reporting.
• Develop deep, enduring customer relationships that foster loyalty and advocacy.
• Proactively prioritize and follow through on customer needs to maximize mutual business outcomes.

Preferred & Required Attributes

• Established relationships with construction executives and project teams in the Southeast(preferred).
• True “hunter” mentality with a strong closing instinct(must).
• Exceptional listening skills with a keen ability to understand and align with customer and stakeholder needs(must).
• Uncompromising integrity, demonstrated through consistent and transparent actions(must).
• Positive energy, resilience, and a great sense of humor(must).
• Advanced stakeholder management and networking abilities across multiple levels of an organization.
• Passion for construction and/or technology, with a belief in the transformative power of innovation in the industry.
• Highly target-driven, persistent, and adaptable under pressure.
• Confident engaging with diverse stakeholders across various roles, countries, and cultures—whether in person, by phone, or via video.

Our group is a prominent professional arm within our Operations department, responsible for creating the framework of the Digital Twin for our clients’ construction projects. It involves integrating our clients’ models, schedule and construction insights, with our proven construction management methodologies, into an accurate digital representation of the project.

With a regional structure, the regional teams making up the Construction Solution group provide global coverage, strategically aligning tools and methods to address unique regional requirements and leverage local market expertise.

What you'll do:

• Regional Construction Solution Management: Oversee and ensure effective setup and maintenance of all construction projects in our platform, within your region. Own regional escalations, ensuring timely resolution by clearly communicating and coordinating with internal teams.
• Team Leadership & Development: Lead and develop a high-performing regional Solution team, ensuring effective onboarding, growth, and optimal team performance.
• Active Role in Group Leadership : As a key member of the Solution Group's global leadership, work closely with the Group Lead and fellow Regional Leads to drive strategy, alignment, and collaboration across regions.
• Internal Stakeholder Relationships: Act as a primary point of contact and partner for Account Managers (AMs), Customer Success Managers (CSMs), and Project Managers (PMs) ensuring smooth coordination and alignment across teams..
• Design & Quality: Ensure regional projects adhere to design guidelines and global quality standards, addressing any deviations or issues.
• Process Optimization & Scalability: Contribute to the definition, optimization, and implementation of Solution Group processes, tools, and methodologies for regional efficiency.
• Regional Expertise & Contribution: Advocate for regional needs and provide insights on market characteristics to broader company strategies and product development.
• Performance Monitoring: Track and report on regional performance metrics, identifying trends, gaps, and opportunities for improvement to meet targets.
• Hands On Experience : Success requires a deep understanding of the team's day-to-day work. You will be fully trained in the hands-on professional tasks to have the ability to independently design and implement the Buildots solution, to enable you to guide, coach, troubleshoot effectively and provide necessary support and coverage for your team.

Requirements:

• Candidates must be located in Eastern Time Zone.
• 8+ years of proven operational experience in construction projects.
• 3+ years proven previous experience in a leadership role in the construction industry / Contech.
• Engineering / Construction management (or equivalent) degree.
• Excellent professional verbal and written communication skills in English, capable of translating complex issues to different audiences.
• Outstanding interpersonal and communication skills, with a proven ability to collaborate effectively, demonstrated capacity for effective cross-functional collaboration and adeptness at managing relationships with both internal teams and external clients/stakeholders.
• Strong organizational and time management skills, with a proven ability to solve complex problems effectively and manage priorities across multiple projects.
• Tech savvy, proficient in computer applications, MS Office and G Suite.
• Strong working knowledge of 3D software and BIM environments (experience with Navisworks Manage- an advantage).
• Strong working knowledge of MEP systems and installations.

Advantages:



• Experience in Contech
• Experience in working with global teams
• Experience working on residential, commercial or industrial building projects

About the Role

A deep understanding of the construction industry is essential for this role — particularly in complex, mission-critical projects like data centers, hospitals, and other high-precision environments. Your ability to speak the language of construction professionals and understand their technical and operational constraints will be a key factor in your success.

What You’ll Be Doing

• Lead the technical side of the sales process, from discovery to solutions design and technical validation.
• Translate complex product capabilities into clear, compelling value for each customer.
• Work closely with prospects to understand their specific technical needs, including system integrations, workflow requirements, and site conditions.
• Collaborate with Sales and Product teams to tailor our solution and messaging to enterprise and strategic accounts.
• Support proposal development, RFPs, and technical documentation when needed.
• Stay up to date on the construction technology landscape, with deep focus on mission-critical environments and high-complexity projects.

What You Bring

• A strong technical mindset – you’re comfortable diving into product architecture, APIs, workflows, and customer infrastructure.
• Deep understanding of the construction industry, especially how large, complex projects are managed and delivered.
• Familiarity with mission-critical projects (e.g. data centers, healthcare, pharma, infrastructure) — their constraints, terminology, and expectations.
• Excellent presentation and communication skills – you can engage both technical and non-technical audiences with confidence.
• High level of autonomy and initiative – you know how to push things forward independently and prioritize effectively.
• A team-first attitude – you work well with Sales, Product, and Customer teams to build and deliver winning solutions.
• Prior experience in a Sales Engineer / Solutions Consultant / Pre-Sales role at a B2B SaaS or construction-tech company is a strong plus.
• Must be located in Eastern or Central time zones.

Why You’ll Love It Here

This is a brand-new role at Buildots, which means you’ll have real ownership from day one. You’ll get to shape how the role works, bring your ideas to life, and have a direct impact on how we grow. We move fast, support each other, and care more about outcomes than job titles. If you’re looking for the freedom to build, the chance to be heard, and a team that’s genuinely excited about what they’re doing — you’ll feel right at home here.

Key Responsibilities

• Lead and mentor a team of Customer Success Managers overseeing global enterprise projects
• Build and maintain strong relationships with executive stakeholders (GCs, owners, consultants), guiding them through effective technology adoption across their portfolios
• Oversee the full post-sale customer journey—from onboarding and implementation to adoption, expansion, and renewal
• Own customer health metrics, renewal/retention targets, and customer satisfaction KPIs
• Analyze customer goals, workflows, and challenges to design enterprise-level initiatives that deliver measurable impact
• Partner with Sales to identify and execute account expansion opportunities
• Develop business cases and ROI analyses to demonstrate value and secure long-term buy-in
• Collaborate closely with Product, Delivery, and Marketing to drive roadmap input, feature feedback, and impactful customer storytelling
• Travel to client sites across North America (~30–50%) to support rollouts, deepen relationships, and drive engagement

Requirements

• 8–10 years of experience in the construction industry, including on-site management of trade partners in the US market
• Demonstrated experience building and managing senior-level relationships across large-scale accounts (GC, owner, or consultant executives)
• Proven leadership of customer-facing teams or strategic initiatives (e.g., change management, process optimization, or tech adoption)
• Deep understanding of construction workflows, project delivery, and business processes—particularly at the intersection with technology
• Strong communicator with executive presence; able to influence and align stakeholders
• Experience driving SaaS adoption, renewal, and expansion within enterprise organizations is a strong plus
• Prior experience in software implementation or a SaaS environment is an advantage
• Willingness to travel ~50%
• Must be located in Eastern or Central time zones