דרושים Mainframe Software Technical Support Engineer ב-ברודקום ב-United States, Plano

PRINCIPLE CONSULTANT

A senior individual of the highest technical skill and experience in workload automation. Displaying a broad range of disciplines, environments, and applications within the workload automation discipline; or, the individual may possess unique skills and highly technical experience in a narrow field of specific workload automation software, that is, a specialist of the highest technical caliber. Provides assistance and recommendations to management and clients on workload automation topics pertaining to the architectural design and development of applied systems and software services. Additional capabilities such as script coding or queries to build reports are a capability of the Sr. consultant.

Primary Functions

• Analyzes workload automation job and data requirements and provides related solution modeling and implementation.

• Reviews proposed solution plans.

• Evaluates solution design, upgrade and implementation approaches.

• Conducts hardware/software comparative evaluations.

• Technical solution trouble shooter.

• Acts as consultant in studying and recommending actions on a wide variety of technical areas in regard to workload automation, providing guidance to customer management.

• Communicates current innovations and trends in workload management solutions.

• Technical consultant and reference source.

• Evaluate and audit computer center and systems operations.

• Ability to implement or upgrade workload solution.

• Ability to script or code quick implementation or upgrade solutions

Education & Experience

• Bachelor’s degree in Information Technology or a related field, plus a minimum of eight (8) years of relevant IT experience, including workload automation solution.

• Candidates without a degree may be considered based on a combination of education and additional relevant experience.

Compensation and Benefits

The annual base salary range for this position is $88,300 - $141,300

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Experience: Bachelor's + 5+ years of related experience
Mainframe Skills Desired:

• Proficiency in z/OS mainframe environment

• Experience working with and knowledge of how a Session Manager works (TPX is a plus)

• Experience working with and knowledge of VTAM

• Working knowledge of CICS

• Working knowledge of TCP/IP

• Working knowledge of TN3270 and Logmodes is a plus

• Experience with ACL/e (Automated Conversion Language) is a plus

• Knowledge of Mainframe Architecture and Operations

• Knowledge in Assembler language

• Experience with TSO/ISPF, SDSF, and other z/OS utilities

• JCL knowledge for job submission, troubleshooting, and batch processing

Nice to Have/Bonus Skills:

• Knowledge orfamiliarity withBroadcom Mainframe Products, especially TPX

• Experience working in production mainframe environments

• CP and CMS

• XEDIT

• Experience with REXX, CLIST, or automation scripts

• Experience with DB2 for z/OS

• Exposure to working with DB2 ODBC Drivers, and DB2 monitoring and administration tools

• Writing and debugging SQL queries

• Exposure to automation tools or schedulers (e.g., CA7, Control-M)

• Ability to analyze SYSOUT, job logs, and abend codes

• Exposure to USS (Unix System Services)

• Understanding of SMF (System Management Facility) data and record formats

• Exposure to SMF performance monitoring tools (e.g., RMF, MXG)

• Knowledge of SAS programming or other tools used for reporting on SMF data

• Experience working with IBM Data Studio and IBM HTTP server

• Understanding of security concepts, security features and security best practices

Support Experience

• Strong problem-solving skills and ability to provide high-quality technical support

• Strong written and verbal communication skills for technical and non-technical customer-facing interactions and documentation

• Strong desire to conduct needed research of both internal and external resources

• Customer advocate with a passion for excellence and ability to build strong customer relationships

Preferred Education

Bachelor's Degree or global equivalent in Computer Science or related discipline.

Technical and professional certifications as applicable to the position.

Work Experience

Typically 5+ or more years of related professional experience in a Mainframe environment working in Software Support or Systems

Compensation and Benefits

The annual base salary range for this position is $73,100 - $117,000

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

What You’ll Do

This role encompasses the administration, maintenance, and support of the Endevor environment, including installing and deploying updates, managing tables, and supporting API programs and new features. The administrator will monitor Endevor stability and ensure data recoverability through backups and reorganizations. Essential duties involve providing comprehensive user support, analyzing errors, creating knowledge documents, assisting with element recovery, and advising on security definitions. The role also includes managing Endevor system metadata, supporting general requests, and maintaining a stable test region for development and demos. Additionally, the administrator will contribute to education by building and maintaining development life-cycles and web-services implementations, advising on user experience enhancements, and developing utilities for automation.

What You Need

• Proven experience in Endevor administration and support.

• Strong understanding of Endevor concepts, including maintenance, monitoring, security, and metadata.

• Experience with Endevor API programs, Exits, Processors, and JCL.

• Familiarity with TopSecret profiles for security definitions.

• Knowledge of backup and recovery strategies for Endevor.

• Experience with WLM and automation tools like CA-Scheduler or ESP is a plus.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills, with the ability to liaise effectively with various teams and users.

• Ability to develop clear and concise Knowledge Documents.

• Self-motivated and able to work independently as well as part of a team.

: Bachelor's degree with 8+ years of related experience, or Master's degree with 6+ years of related experience

Compensation and Benefits

The annual base salary range for this position is $108,000 - $172,800

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

What You’ll Do

• Work across the division to define, implement, and maintain continuous integration and deployment systems that support our global development organization

• Create automated deployment infrastructures to support functional, security, performance, and robustness testing of our product portfolio

• Integrate best system programming practices into our corporate product delivery mechanisms

• Mentor product teams on best practices to achieve high performance value delivery pipelines

What You Need

• IBM Mainframe sysprog experience

• Extensive z/OS background with a broad number of related technologies - JCL, REXX, HLASM

• Experience with supporting mainframe systems Operations

• Security, Network and Storage Management experience

• Experience with automation strategies and frameworks for different types of mainframe activities.

• Awareness of modern software security standards as it pertains to the development lifecycle.

Overall experience: Bachelor's and 8+ years of related experience, or Master's degree and 6+ years of related experience, or Ph.D and 3+ years of related experience

Compensation and Benefits

The annual base salary range for this position is $108,000 - $172,800

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

This is an influential role focused on opening key opportunities for our mainframe customers.

• Lead or participate in a collaborative team environment and demonstrate the ability to work independently with appropriate direction to provide high-quality deliverables and recommendations using relevant best practices.

• Identify additional product sales and professional services opportunities, assist in solution and proposal development, respond to customer requests for information, and participate in relevant business capture initiatives.

• Create and implement successful and innovative solution business cases that run, manage and optimize clients’ key business processes.

• Assist Sales with renewals by understanding the value of the solutions to the customer’s business and understanding how the use of their environment aligns with the license model.

Key Responsibilities

• Single point of entry into Broadcom Mainframe Software Division for assigned accounts.

• Assist in nurturing Broadcom Mainframe Software retention and growth at assigned accounts.

• Provide SCRT analysis

• Provide pricing guidance

• Understand customer’s portfolio of Broadcom and competitive licensed products.

• Position competitive replacements and new product offerings.

• Understand how Broadcom mainframe products add value.

• Document customer activity in the system of record.

Customer Focus

• Assist the Broadcom Account Director and/or Partner Account Director in technically qualifying solutions and their benefits to customers and/or partners.

• Work closely with the account team and the customer or partner to obtain a deep understanding of the customer's technology needs or partner's offerings and architect a solution to meet them.

• Build relationships across customer's or partner's IT silos and offerings to understand, build, document and share our knowledge of their infrastructure, challenges, and potential technical impact of planned projects.

• Understand and act as a valued resource early and often within the customer's decision- making process (e.g.: during the idea or conceptual stages).

• Execute and/or coordinate complex product integration demonstrations and proofs of concept, customizing the demonstrations as necessary to address the customer's specific needs and environment.

• Maintain a deep technical knowledge of the products developed by the mainframe division of Broadcom.

• Provide technical specifications and requirements documentation as necessary to support the proposed solution.

• Effectively position and present the benefits of Broadcom's solutions and specifically how our solutions will support the client's technical and functional requirements.

• Provide technical leadership and oversight during Trials, Proof-of-Concept (POCs), complex demos, etc., as warranted.

• Ensure technical requirements required by the proposed solution are clearly communicated to and understood by the client and meet the client's expectations.

• Effectively communicate Broadcom's key competitive differentiators, by solution as defined by Broadcom product groups.

• Foster and build relationships with customers and partners to develop references.

• Strive to constantly improve the quality of all customer interactions.

Financial Targets

• Directly assist account teams in meeting or exceeding financial targets via the opportunity planning process.

• Assist sales in accurately assessing and forecasting opportunities.

• Evaluate alternative options to execute opportunities by the most cost-effective means without negatively impacting deliverable quality or customer's perceptions.

• Ensure long-term stability and sustainability of book-of-business.

Broadcom's Internal Business Processes

• Coordinate internal/external resources to effectively pursue opportunities.

• Disseminate feedback to product management gained from client experiences and issues to facilitate product improvements or enhancements.

• Mastery of processes and tools for:

  • Proposal Development

  • Solution Architecture Overview

  • Statement of Work (SOW) Development

  • Need-based Sales Methodology

• Contribute constructive feedback for improvement and enhancement of above processes.

• Understand and adhere to compliance requirements and Code of Ethics.

Typical Role Definition

Professional Staff. A professional with a full understanding of Mainframes. Resolves a wide range of issues in creative ways. Complete understanding and wide application of principles, theories, and concepts in the field. General knowledge of other related disciplines. Usually works with minimal supervision, conferring with a supervisor on unusual matters. Requires daily decision-making capabilities and actions that may not be reviewed by superiors. Assignments are broad in nature and need ingenuity and originality to solve. Contributes to moderately complex aspects of a project. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. May play a role in high-level projects that have an impact on the company’s future direction.

Job-Specific Authority and Scope

• Generally, works without consulting their manager.

• Independent decisions are made daily.

• Examples of typical decisions without manager consultation:

  • Development of solution strategies and selection of technical components.

  • Resolution of daily issues as the arise and escalation of larger issues

  • Advice and counsel to account teams and sales management regarding solution approaches.

• Typically has no direct reports.

• Typically has no total staff.

• Typically has a geographic focus of Area (multi-country or multi-state).

• Typically does not manage a budget.

Physical demands:

• Office environment. No special physical demands required.

Bachelor's degree or global equivalent in Computer Science, Management Information Systems, or a related degree.

Work Experience

Typically, 2+ or more years of technical industry related experience. Experience working with customers, resellers, sales personnel and/or customer services. Experience in the related industry disciplines and technologies and related application experience. Experience resolving more complex technical issues and integration of multiple products to create solutions.

Key Competencies include:

• Customer Focus:Act in ways that demonstrate customer focus and satisfaction by building effective relationships with customers, identifying, meeting and exceeding customer expectations, and by treating customers with dignity and respect.

• Knowledge and Application of Broadcom's Solution Sets:Possess in-depth knowledge and understanding of Broadcom's Mainframe products and range of solution sets, how to identify the best possible solutions to meet customers' business needs and how to appropriately position Broadcom solutions with customers.

• Territory Management:Manage territory, considering each and all accounts collectively; establish accurate plans and forecasts; prioritize efforts; generate short term results while holding a long-term perspective to maximize overall territory viability.

• Effective Communication:Deliver outstanding oral and written communications that are impactful and persuasive with their intended audience.

• Industry Knowledge:Possess in-depth knowledge of a given industry and relevant marketplace; can speak with authority, e.g., on industry trends, best practices, competitive practices, regulatory issues, etc.

• Effective Selling:Utilize solutions-oriented, systematic approach to selling, leverage mastery of sales best practices and Broadcom's sales methodology.

• Business Acumen:Understand key aspects of business, e.g., business models and competitive positioning; also understand how business operates, including role of structure, systems, and processes; can speak in business language when applying professional expertise.

• Financial Acumen:Use in-depth financial analysis to make decisions, evaluate opportunities and choices; knows how financial decisions impact business success.

Professional Development

Demonstrate on-going personal and professional development with respect to the following capabilities:

• Leveraging formal and informal learning channels to continually enhance knowledge and understanding of current and evolving market, industry, technology and competitive trends.

• Attain and/or maintain applicable industry certifications (i.e.: ITIL, Six Sigma, CISSP, SNIA, etc.).

• Mastery with proposal development.

• Technical and business acumen.

• Understanding of IT's role and its impact in supporting the business.

• Problem solving, solution expertise, consultative 'questioning' and active listening skills.

• Communication and presentation skills.

• Virtual team leadership and collaboration.

• Technical solution expertise.

• Mastery with Broadcom’s sales tools (e.g., solution whiteboard, presentations, demonstrations) and resources.

Leadership, Teamwork and Planning

• Define complex and detailed solution specifications for implementation working with the delivery team as necessary.

• Demonstrate comfort around senior management and technical staff.

• Demonstrate effective partnering with Broadcom's internal and external partners.

• Collaborate with other technical experts to develop detailed specifications, as necessary.

• Proactively seek and deliver feedback to local sales management with respect to opportunity progress and issues.

• Apply specialized knowledge to analyze, design, construct and implement solutions which address complex business or technical requirements.

• Match appropriate Broadcom methods or recognized equivalent to identified client needs.

• Actively mentor and share lessons learned with peers and colleagues.

• Demonstrate proficiency in team building and conflict management.

• Match appropriate Broadcom methods or recognized equivalent to identified client needs.

• Demonstrate proficiency in navigating Broadcom's internal processes, systems, and supporting roles.

• Demonstrate effective time management.

Compensation and Benefits

The annual base salary range for this position is $59,000 - $90,000

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Experience: Bachelor's + 5+ years of related experienceMainframe Skills Desired:

• Experience with z/VM Operating System, System Administration and Configuration

• CP and CMS

• XEDIT

• Strong foundationin z/VM configuration

• Knowledge of Mainframe Architecture and Operations

• Knowledge in Assembler language

• Experience with REXX, CLIST, or automation scripts

• Some experience managing and supporting Linux VMs in a z/VM environment

• Knowledge orfamiliarity withBroadcom Mainframe Products, in particular VM:Manager Product Suite

• Familiar with IBM's VMSES/E, the VM:Manager products are VMSES-based installs and serviced using VMSES

• Knowledge of guest operating systems supported by z/VM such as Linux, z/OS and z/TPF

• Understanding of security concepts, security features within z/VM and security best practices

• Experience working in production mainframe environments

• Ability to diagnose and resolve technical issues related to z/VM

Nice to Have/Bonus Skills:

• Proficiency in z/OS mainframe environment

• Experience with DB2 for z/OS

• Exposure to working with DB2 ODBC Drivers, andDB2 monitoring and administration tools

• Writing and debugging SQL queries

• Experience with TSO/ISPF, SDSF, and other z/OS utilities

• JCL knowledge for job submission, troubleshooting, and batch processing

• Exposure to automation tools or schedulers (e.g., CA7, Control-M)

• Ability to analyze SYSOUT, job logs, and abend codes

• Exposure to USS (Unix System Services)

• Understanding of SMF (System Management Facility) data and record formats

• Exposure to SMF performance monitoring tools (e.g., RMF, MXG)

• Knowledge of SAS programming or other tools used for reporting on SMF data

• Experience working with IBM Data StudioandIBM HTTP server

Support Experience

• Strong problem-solving skills and ability to provide high-quality technical support

• Strong written and verbal communication skills for technical and non-technical customer-facing interactions and documentation

• Strong desire to conduct needed research of both internal and external resources

• Customer advocate with a passion for excellence and ability to build strong customer relationships

Preferred Education

Bachelor's Degree or global equivalent in Computer Science or related discipline.

Technical and professional certifications as applicable to the position.

Work Experience

Typically 5+ or more years of related professional experience in a Mainframe environment working in Software Support or Systems Candidate must have the

legal right to work in the US.

Compensation and Benefits

The annual base salary range for this position is $71,000 - $113,000

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

• Prioritize and balance workload making good use of time to manage multiple concurrent cases. Collaborate with other team members in case management and resolution.
• Analyze customer provided data and perform research to formulate potential solutions for customer issues. Provide assistance to prevent future issues by proactively sharinginformationwith the customer regarding recent product updates and knowledge documents.
• Research and investigate complex issues for Broadcom product defects for associated product(s). Use logs, traces, dumps, debuggers, review of product code, scripts or other software tools as a precursor to involvement by the Development team.
• Maintain and utilize lab environments to replicate customer issues to determine solutions or identify product defects.Shareconfiguration best-practices with customers. Identify barriers preventing customers from upgrading or deploying products.
• Communicate business impact of product issues to the Development team and collaborate on prioritization and selection of solutions.
• Lead and coordinate aged/escalated issues to the customer's satisfaction. Provide structured follow-up coaching for less-experienced team-members.
• Utilize Knowledge Centered Service (KCS) processes to appropriately reuse, create, update, publish, and retire knowledge. Collaborate with colleagues in developing knowledge content.
• Adhere to best practices and case hygiene in the case resolution methodology.
• Participate in the weekend on-call rotation for Severity 1 support.
• Expand product knowledge, technical knowledge and soft skills through formal, informal, and self-study learning opportunities. Stay current with Broadcom Support best practices, procedures, products and systems. Earn product and industry certifications as relevant to job responsibilities.

• Proven customer service skills
• Strong written and verbal communication skills
• Teamwork, collaboration, reliability, and self-direction
• Relevant technical competence for this role
  - Mainframe operations or systems programming experience – z/OS, z/VM and/or z/VSE
  - Strong knowledge of Mainframe technologies such as JCL, ISPF, REXX, USS, etc.
  

Additional Job Description:

Compensation and Benefits

The annual base salary range for this position is $71,000 - $113,000

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.