דרושים Product Complaint Analyst Iii ב-Boston Scientific ב-ארהב

Your responsibilities will include:

• Identify and fix problems that arise with automated and manual production equipment in a quick and effective manner to minimize downtime
• Perform routine maintenances and document the details in the machine maintenance system in compliance with the Quality System
• Monitor processes and perform adjustments to ensure product quality
• Evaluates and orders necessary equipment, tools and fixtures.
• Revise existing documents, processes, and/or methods to correct or improve processes/product
• Ability to handle the physical demands of the job, including moving equipment, standing for long periods, and handling materials
• Work with vendors/suppliers to procure and install tooling, fixtures, and/or equipment
• Participate in the redesign and/or development of equipment with the Process Development team to enable the integration of new products
• Contribute toward MCT continuous improvement initiatives to enhance performance, reduce downtime, improve overall manufacturing efficiency, and other Value Improvement Projects (VIP)

Required Qualifications:

• 1 year with High School Diploma and/or equivalent experience, training, or apprenticeships

Preferred Qualifications:

• Associate’s Degree in electronics, robotics, or related technical field

Maximum Salary: $ 71552

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

The primary focus is to build a quality product by following processes to meet all production goals.

Your responsibilities will include:

• Understands and adheres to safety policies and practices.
• Responsible for quality and adheres to manufacturing process requirements, the Boston Scientific Corporation Quality Policy, and the Strategic Quality Process (SQP).
• Builds product by following all processes in which certified (in their most current revision), and completes other assigned work, while meeting manufacturing goals and metrics.
• Gains a basic understanding of Lean Manufacturing and related principles.
• Willing to flex and rotate as necessary and work well with all group members, both within the team and cross-functionally.
• Under the direction of other maintains accurate records such as Shop Floor Paperwork (SFP), training Records System (TRS), Product Data Management (PDM), Systems Application & Products (SAP), and Process Equipment Optimization (PEO).
• Moderate mechanical aptitude. Able to learn how to set up equipment to meet process specifications.
• Under the direction of others interprets quality specifications via SPC; understands tight tolerancing through the use of various measurement equipment.
• Assist and learn to take ownership and accountability to drive metrics by actively participating in Focused Factory cross-functional teams.
• Understands and follows all BSC and site-specific policies and procedures.
• Responsible for attending and passing all core required BSC and site-specific training (i.e. QS Basics, RTK, Lean Training, Extrusion 101).
• Demonstrate an understanding of the basic functions of SAP.
• Able to perform basic extrusion troubleshooting methods.
• Learns to plan and prepare the equipment to meet the customer’s requirements.
• Provide CI suggestions.
  

Required qualifications:

• 2 years of experience with a High school diploma/degree/equivalent, or equivalent work/education experience

Preferred qualifications:

• Previous machine operation experience / mechanical minded preferred

• Define and communicate a clear product vision and roadmap for Salesforce and related CRM solutions
• Align product goals with business strategy, sales enablement objectives, and customer engagement initiatives
• Serve as the primary liaison between business teams and Salesforce technical teams
• Collaborate with cross-functional partners to ensure seamless connectivity across all digital tools used by sales representatives

• Own and prioritize the Salesforce product backlog based on business value and impact
• Write detailed user stories and acceptance criteria to ensure clarity and alignment
• Partner with the Digital Product Manager, Salesforce developers, admins, and architects to refine and groom backlog items

• Engage with sales, marketing, service, and operations teams to gather and analyze requirements
• Manage stakeholder expectations and provide transparency on product priorities, timelines, and releases
• Participate in Agile ceremonies including sprint planning, backlog grooming, and review sessions

• Work with technical teams to ensure timely delivery of new features, integrations, and enhancements
• Oversee testing, deployment, and post-launch validation of Salesforce releases
• Ensure proper documentation, training, and change management for end users

• Maintain a strong understanding of Salesforce platform capabilities, data models, and best practices
• Ensure adherence to governance, security, and compliance standards
• Monitor performance metrics and user feedback to identify areas for improvement

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
• Minimum of 3 years' experience as a Product Owner, Business Analyst, or similar role, ideally with Salesforce as a primary platform
• Proven track record leading cross-functional teams in an Agile/Scrum environment
• Strong understanding of CRM processes and the Salesforce ecosystem
• Excellent communication, stakeholder management, and prioritization skills
• Analytical and data-driven mindset

• 5 or more years' experience in a Salesforce-focused role
• Hands-on experience with Salesforce Sales Cloud, Service Cloud, or Experience Cloud
• Salesforce Administrator or Salesforce Platform App Builder certification
• Certified Scrum Product Owner (CSPO) or equivalent Agile certification
• Experience building agentic solutions within Salesforce or other platforms
• Comfortable balancing short-term deliverables with long-term platform vision

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Your responsibilities will include:

• Internal Customer interface to answer questions regarding the tool crib space as well as fulfilling orders for storage needs as well as product requests.
• Learn and apply standard business practices for customer need and processes.
• Maintain training compliance requirements for position.
• Assist engineering teams in obtaining the necessary supplies and components.
• Assist in the set-up of mezzanine storage and organization
• Assist with problem-solving.

Required qualifications:

• High School diploma or an equivalent combination of education/work experience

The anticipated annualized base amount or range for this full time position will be$ to $, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Job Purpose

In Operations, provide daily support of products, processes, materials, and equipment to achieve production goals (i.e., quality, delivery, cost, productivity, and safety).

Key Responsibilities

• Uses problem-solving methodologies to support issue investigations and make improvements.
• Actively interacts with cross-functional team members through face-to-face meetings, virtual video calls, emails or group sessions.
• Practices good teamwork by actively listening, sharing ideas and working together as one team, in support of day-to-day operating requirements.
• Assists in the development and analysis of process, product, material or equipment specifications and performance requirements
• Evaluates new equipment/processes/chemicals for environmental impact to eliminate or lessen such impacts in conjunction with Environmental Health and Safety (EHS)As part of personal development, may assume engineering responsibility for manufacturing equipment or processes within the cleanroom environment.
• Interfaces with vendors, possibly physicians and other technical consultants as part of the role.
• Builds Quality into all aspects of work by maintaining compliance to all quality requirements in Standard Operating Procedures.

Education & Experience

• NFQ Level 8 Honours Bachelor’s degree in a STEM discipline is required. (You must be graduating prior to September 2026 or have graduated in last 2 years)
• An understanding of systems and a willingness to learn and develop technical skills.
• Good communication skills, teamwork abilities and initiative.
• Proven ability to work well as part of a team & on own with minimum supervision.
• Eager to learn and active participate.
• Strong interpersonal skills.

• Eligible to work in Ireland.

• Competitive Benefits –we offer market leading benefits including performance-related bonus, pension contribution, onsite gym, onsite parking, subsidised canteen, organised social groups and healthcare.

• – opportunity to transform the lives of patients worldwide.
• Our Culture- our work is guided by core values that define our culture and empower our employees.
• Career Development– our highly engaged leaders will empower you to grow and will invest in your potential. You can also broaden your skills through personal development courses.
• Opportunity to Innovate– we encourage you to fulfil your true creative potential by speaking up with your ideas and solutions to problems that matter.
• Work-Life Balance– we have created a culture that acknowledges, respects and supports your life and work choices.
• Corporate Social Responsibility– we are dedicated to progressing business practices in areas important to our communities. Our onsite charity events have raised over €1.5 million for worthy causes in the past ten years.

To search and apply for open positions, visit:

About the Role
The Electrophysiology Field Clinical Specialist will provide expert clinical product and technical assistance and training to physicians, laboratory staff, and sales representatives on the effective and safe use of the Farapulse ( ) system during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals. In addition, you will also specialize with our wider portfolio including Faraview and Opal Mapping System.

Your responsibilities will include:

• Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system, and software development.
• Educates customers and internal Boston Scientific employees on the merits and proper clinical usage of the Farapulse device by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all abreast of the latest product and technology developments.
• Attends cases in labs of hospital accounts for case support and development efforts of the Farapulse system and its components.
• Providing initial and continuous, as needed, training and feedback for development team and sales representatives (as appropriate) on Farapulse, development process, products and features, and procedures involving those products and features.
• Meets with existing and potential clients (e.g., physicians, physician office groups at hospitals) by traveling (in an automobile or airplane) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals.
• Develops relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospitals and to identify key decision makers to facilitate future sales.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.
• In this role, you will be responsible for Tuscany and may on occasion be required to support colleagues in neighboring regions.
• This remote field-based role will require travel (approximately 80%) across Tuscany.

What are we looking for in you:

• Successfully completed studies within Biomedical Sciences (or a similar subject area), preferably within electrophysiology.
• Professional industry experience in a similar role is beneficial; however, not a requirement.
• Strong communication skills.
• Can understand and communicate complex technical and clinical details.
• Professional working proficiency language skills in both Italian and English. Additional language skills are appreciated.
• Can rapidly adapt to a very dynamic marketplace.
• Strong team player, collaborative, and can build relationships and work cross-functionally.
• Self-motivated and can influence others.
• Flexible, adaptable but focused and persistent.
• Willing and can travel extensively as required by workload.

What we can offer to you:

• Experience in a groundbreaking multinational company with attractive benefits.
• Upskilling.
• Mentoring.
• A company with a purposeful mission.
• A field-based role.

• Oversee portfolio strategy, messaging, customer segmentation, and market perception tracking to ensure consistent, differentiated branding and drive franchise performance.
• Ensure that brand hierarchy, relationships, and nomenclature of products within EP are well-defined and support overall EP commercial goals, as well as anticipated future needs.
• Stay informed about market trends, consumer insights, and competitive landscapes to inform brand strategies.
• Partner with regional and global marketing teams to adapt brand strategies for local markets, while maintaining strong alignment across geographies.
• Identify portfolio marketing opportunities and lead cross-functional collaboration to ensure strategic alignment on priorities with business objectives, product teams, and local market needs.
• Lead scalable process development to enhance consistency, efficiency, and impact across EP Solutions, including integration and rebranding efforts, portfolio strategy refinement, market research efforts, and cross-functional collaboration.
• Partner on content strategy and development for campaigns, conferences, sales tools, and customer engagements, ensuring alignment with business goals and consistency across promotional, educational, and KOL channels through integrated cross-functional planning.
• Lead strategic activation initiatives to deliver clear, timely, and impactful communications across internal and external channels.
• Collaborate with US and global events teams to shape Boston Scientific’s EP presence at meetings and events, identifying opportunities for cross-franchise partnership and strategic engagement with EP customer bases.
• Support field activation by developing tools, messaging, and strategies that enable sales teams to effectively communicate EP Solutions value and drive customer engagement.
• Build strong relationships with field team and key customers to gather insights to inform strategy.

• Bachelor’s degree in marketing, communications, or healthcare
• 5+ years of experience in product management, marketing, or commercial enablement roles.
• Proven success in leading cross-functional initiatives in a matrixed organization.
• Strong strategic thinking, communication (written and verbal), and stakeholder engagement skills.
• Experience with campaign planning, content development, and performance tracking.
• Familiarity with healthcare, medical devices, or life sciences industries preferred.
• Ability to travel up to 10-20% of the time, to include international travel.

• Advanced degree (such as MBA)
• Experience with electrophysiology products and customers

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.