דרושים Customer Care Representative Ii - City ב-Boston Scientific ב-מקסיקו

As part of our Rhythm Management & Electrophysiology team, you’ll work hand-in-hand with physicians and EP lab staff, providing expert technical and clinical support during cardiac procedures. You’ll be instrumental in the adoption of cutting-edge tools such as 3D Mapping and PFA systems, Radiofrequency Ablation catheters, Diagnostic Catheters, EP recording systems, and Intracardiac Access Sheaths, ensuring their safe and effective use.

We want to meet you if:

• You have experience in electrophysiology, cardiac pacing, or implantable devices.
• You enjoy working in the field, within a hospital setting, advising and supporting healthcare professionals.
• You possess an analytical and problem-solving mindset, with the ability to react precisely in high-pressure clinical environments.
• You are motivated by continuous learning, interdisciplinary collaboration, and the opportunity to directly impact patients' lives.
• You have an ethical, empathetic, and service-oriented approach.

Required Qualifications – MUST:

• English: 90% proficiency.
• Bachelor’s degree in Biomedical Engineering or related field.
• Minimum of 3 years of industry experience in medical device sales, clinical electrophysiology, or equivalent education and experience.
• Strong technical aptitude and the ability to discuss and explain complex product information.
• Availability to travel.
• Cell phone provided as a 24/7 field support tool.
• Based in: Tijuana, Guadalajara, Mérida
  

Preferred Qualifications – Nice to Have:

• Previous experience in Atrial Fibrillation, Cardiac Mapping, or Structural Heart procedures.
• Hands-on experience with 3D cardiac mapping systems.
• Master’s degree in Business or Healthcare.
• Strong communication skills, sense of urgency, patient-centric mindset, teamwork, and results orientation.
  

What you'll find at Boston Scientific:

• A global company recognized for its leadership in medical innovation and its commitment to quality of life.
• A place where talent grows with purpose, driven by transparency, merit, and continuous learning.
• A team that combines technical excellence with a passion for helping others.
• Real opportunities for growth, continuous training, and participation in high-impact global projects.

Key Responsibilities

• Strategic Partnership: Act as the primary IT advisor to business leaders, participating in board meetings and influencing strategic decisions to ensure technology investments deliver measurable business value.
• Business Relationship Management: Build and maintain strong relationships with business stakeholders, understanding their needs, challenges, and opportunities. Translate business requirements into actionable IT initiatives.
• Portfolio & Demand Management: Lead the identification, prioritization, and delivery of IT projects that support business goals. Ensure transparency and alignment of IT investments with business strategy.
• Hands-On Leadership: Be actively involved in project delivery, issue resolution, and change management. Roll up sleeves to support teams, troubleshoot problems, and ensure successful outcomes.
• Change Agent: Drive digital transformation and process improvement initiatives. Advocate for innovation and continuous improvement, leveraging technology to optimize business operations.
• Value Realization: Define and track KPIs to measure the impact of IT solutions. Ensure that IT services and projects deliver tangible business benefits.
• Stakeholder Communication: Communicate complex IT concepts in business terms to senior leaders and board members. Prepare and deliver presentations, reports, and business cases.
• Governance & Compliance: Ensure IT initiatives comply with corporate policies, regulatory requirements, and industry best practices.
• Team Collaboration: Work closely with IT delivery teams, vendors, and cross-functional partners to ensure seamless execution of projects and services.

Must Haves:

• B.S. degree in Computer Science or a related discipline
• 8+ years of experience in system architecture/design/delivery
• Fluent in English and Spanish
• Strong business acumen and understanding of business processes in a multinational environment Ability to analyze, optimize, and implement business processes, ensuring that technology solutions are designed to support and enhance end-to-end business workflows. Prioritize process improvement and operational excellence over a purely technology-first approach
• Experience managing complex portfolios and leading change initiatives
• Track record of driving innovation and continuous improvement
• Strong negotiation/facilitation skills
• Experience with complex RFQs and RFPs; experience as negotiator with vendors for relevant products and services
• Able to communicate effectively at all levels within the organization
• Able to work on a team, in person, and in a collaborative virtual setting
• Hands-on approach with a willingness to get involved in project delivery and problem-solving
• Strong analytical and problem-solving skills
• Self-motivated, self-directed, adaptable
• Strong organizational skills, experience leading large development teams and strategic initiatives

Nice to Haves:

• Master’s degree in business administration or related areas
• Although not required, proven experience in the following areas is preferred: MedTech/Healthcare industry, closed loop sales and marketing, customer relationship management, sales enablement technologies, analytics, defining user journeys, and developing a 360 view of the customer
• Portuguese speaking skills

As part of our Rhythm Management & Electrophysiology team, you’ll work hand-in-hand with physicians and EP lab staff, providing expert technical and clinical support during cardiac procedures. You’ll be instrumental in the adoption of cutting-edge tools such as 3D Mapping and PFA systems, Radiofrequency Ablation catheters, Diagnostic Catheters, EP recording systems, and Intracardiac Access Sheaths, ensuring their safe and effective use.

We want to meet you if:

• You have experience in electrophysiology, cardiac pacing, or implantable devices.
• You enjoy working in the field, within a hospital setting, advising and supporting healthcare professionals.
• You possess an analytical and problem-solving mindset, with the ability to react precisely in high-pressure clinical environments.
• You are motivated by continuous learning, interdisciplinary collaboration, and the opportunity to directly impact patients' lives.
• You have an ethical, empathetic, and service-oriented approach.

Required Qualifications – MUST:

• English: 90% proficiency.
• Bachelor’s degree in Biomedical Engineering or related field.
• Minimum of 3 years of industry experience in medical device sales, clinical electrophysiology, or equivalent education and experience.
• Strong technical aptitude and the ability to discuss and explain complex product information.
• Availability to travel.
• Cell phone provided as a 24/7 field support tool.
• Based in: Mérida

Preferred Qualifications – Nice to Have:

• Previous experience in Atrial Fibrillation, Cardiac Mapping, or Structural Heart procedures.
• Hands-on experience with 3D cardiac mapping systems.
• Master’s degree in Business or Healthcare.
• Strong communication skills, sense of urgency, patient-centric mindset, teamwork, and results orientation.
  

What you'll find at Boston Scientific:

• A global company recognized for its leadership in medical innovation and its commitment to quality of life.
• A place where talent grows with purpose, driven by transparency, merit, and continuous learning.
• A team that combines technical excellence with a passion for helping others.
• Real opportunities for growth, continuous training, and participation in high-impact global projects.

As part of our Rhythm Management & Electrophysiology team, you’ll work hand-in-hand with physicians and EP lab staff, providing expert technical and clinical support during cardiac procedures. You’ll be instrumental in the adoption of cutting-edge tools such as 3D Mapping and PFA systems, Radiofrequency Ablation catheters, Diagnostic Catheters, EP recording systems, and Intracardiac Access Sheaths, ensuring their safe and effective use.

We want to meet you if:

• You have experience in electrophysiology, cardiac pacing, or implantable devices.
• You enjoy working in the field, within a hospital setting, advising and supporting healthcare professionals.
• You possess an analytical and problem-solving mindset, with the ability to react precisely in high-pressure clinical environments.
• You are motivated by continuous learning, interdisciplinary collaboration, and the opportunity to directly impact patients' lives.
• You have an ethical, empathetic, and service-oriented approach.

Required Qualifications – MUST:

• English: 90% proficiency.
• Bachelor’s degree in Biomedical Engineering or related field.
• Minimum of 3 years of industry experience in medical device sales, clinical electrophysiology, or equivalent education and experience.
• Strong technical aptitude and the ability to discuss and explain complex product information.
• Availability to travel.
• Cell phone provided as a 24/7 field support tool.
• Based in: Tijuana, Guadalajara, Mérida
  

Preferred Qualifications – Nice to Have:

• Previous experience in Atrial Fibrillation, Cardiac Mapping, or Structural Heart procedures.
• Hands-on experience with 3D cardiac mapping systems.
• Master’s degree in Business or Healthcare.
• Strong communication skills, sense of urgency, patient-centric mindset, teamwork, and results orientation.
  

What you'll find at Boston Scientific:

• A global company recognized for its leadership in medical innovation and its commitment to quality of life.
• A place where talent grows with purpose, driven by transparency, merit, and continuous learning.
• A team that combines technical excellence with a passion for helping others.
• Real opportunities for growth, continuous training, and participation in high-impact global projects.

Required Qualifications:

Experience:Minimum 3–5 years in a customer service or client-facing role, preferably in the medical device, pharmaceutical, or healthcare industry.

Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office Suite (Excel, Outlook, Word) and ERP preferably SAP.

Others:

• Demonstrated ability to manage complaints, resolve issues effectively, and maintain a positive customer experience.
• Strong knowledge of Order Management workflow and OTC (Order to Cash).
• Strong interpersonal skills with empathy, patience, and professionalism.
• Moderate knowledge of accounting movements like Billing, Credit/Debit Notes, Free of Charge Billing.
• Ability to work cross-functionally with internal departments such as Sales, Finance, Regulatory, and Logistics, Planning, etc.
• Excellent verbal and written communication skills

Desire Qualifications:

• Intermediate to advanced English proficiency 70%
• Strong attention to detail and ability to prioritize multiple tasks under tight deadlines.
• Solves problems considering common practice or procedures; determines appropriate action by analyzing possible solutions and their impact on business or technology using practical experience, judgment and precedents
• Receives a moderate level of guidance and direction
• Understanding of quality systems and regulatory requirements in a highly regulated industry supporting the internal and external audits.

About the Role:

Developing and executing optimal Sourcing strategies, for all Indirect sourcing categories, through the selection, development and management of supplier relationships. Drive sourcing/supplier initiatives to meet overall requirements while implementing sustainable cost reduction & service improvements.

Indirect Sourcing Vision

• Drives best practices in the site in support of becoming a World Class Sourcing Organizations
• Strives to be a trusting, reliable, credible and insightful advisor to BSC stakeholders.
• Committed to continuous improvement across Indirect Sourcing processes.
• Provides strategic influence while building value-adding relationships with key suppliers and internal customer groups by applying advanced knowledge of purchasing principles, practices, tools and technology.
• Identifies and works closely with requestors, Sourcing Specialist, and Sourcing Manager, Global Sourcing and individuals from other divisions/plants and countries/regions to identifying and executing Cost Reduction opportunities.
• Optimize the sourcing and procurement processes. They will benchmark best practices externally & internally and apply Lean concepts, supported by analytics, to design and implement optimally effective processes.

Indirect Spend Excellence & Strategic Sourcing

• Collaborates with the site to identify spend reduction opportunities with Indirect Suppliers
• Develops and leads the implementation of sourcing strategies for the site.
• Works closely with stakeholders to conduct sourcing processes & RFPs according to BSC policies.
• Ensures stakeholders and suppliers comply with BSC sourcing procedures and policies.
• Optimizes sourcing processes with the use of E-Sourcing and Reverse Auctions Tools.
• Leverages spend within assign region and Global Team sourcing for BSC.
• Develop and lead the implemented of Procurement & Sourcing Strategies, resulting in a strong supply base that continuously creates a sustainable competitive advantage.

Indirect Supply Management

• Ensure contract management tools are used that will drive best in class supply management processes with Indirect suppliers.
• Segments indirect suppliers into strategic, preferred and standard suppliers.
• Develops, implements and manages processes for supply-related problem resolution.
• Develop Annual Sourcing Business Plans that will reflect year-over-year cost reductions, quality enhancements and overall continuous improvement.
• Reviews, assesses and maintains a base line costing model for the key spend items in each commodity that is aligned with the strategic direction of the function or commodity and continually identifies and refreshes the model based on market dynamics.
• Supports the creation, approval, and implementation of new company-wide policies. Works with Management to implement trending, monitoring and enforcement mechanisms.
• Leads contract negotiations, contract management, and vendor management activities such as actionable business reviews with preferred and strategic Indirect suppliers at the site.

What we're looking for:

• Bachelor degree in Business Administration, Economy, Foreign trade, International Relations, Engineering, or related field.
• Advanced/Fluent English and Spanish Level required.
• Experience: At least 5 years in Strategic Sourcing / Procurement.
• Technical Competencies: Strategic Sourcing Methodology, Excel Advance, SAP / Ariba, Power Point is desired.
• Communicative, flexibility, resilience, self-management, leadership are behaviors appreciated.

Key Responsibilities

• Sales Data Analysis & Visualization (SFDC & Tableau)

Design and maintain dynamic dashboards and reports to monitor KPIs, identify trends, and uncover opportunities for improvement.

• CRM Administration (Salesforce)
  Manage and optimize Salesforce workflows, automate processes, and provide user support to ensure system efficiency and adoption.

• Cross-Functional Collaboration Work with Sales, Marketing, Finance, and Operations to align data strategies with business objectives, supporting initiatives and enabling agile action.

• Commercial Optimization
  Propose data-backed solutions to improve sales productivity, territory management, and closing effectiveness.
• Reporting & BI Automation
  Develop and maintain territory maps, SOPs, and business reports using tools such as Tableau, SAP, SFDC and other BI platforms.

Required Qualifications

• Bachelor’s degree in engineering, Computer Science, Business Analytics, or related fields.

• Experience with CRM, preferably Salesforce and Tableau, plus knowledge of data programming languages.

• Strong presentation and communication skills.
• Based in Mexico City with availability for hybrid work.
• English level B2 or above

Preferred Attributes

• Negotiation and relationship-building skills.
• Results-oriented mindset with a sense of urgency.
• Emotional intelligence, resilience, and learning agility.
• Self-directed and proactive approach to problem-solving