דרושים Workspace Experience Manager ב-Booking ב-Singapore, Singapore

Role Description:

The Hub Manager oversees a portfolio of languages - managing a team of Language Managers and Sr Localisation Specialists responsible for the strategic delivery of localisation requirements - with a focus on quality, efficiency and cost-effectiveness. They work with multiple vendors to ensure excellence in all localisation streams, including translation, quality assessment and product testing.

Key Job Responsibilities and Duties:

• Evaluate, drive and optimize localisation performance against all KPIs for a portfolio of languages

• Implement strategic delivery plans to optimise for KPIs.

• Monitor, evaluate and guarantee vendor performance across all languages in the portfolio.

• Support the implementation of new localisation solutions for key content types

• Implement - via a team of Localisation Leads - localisation strategy at language/market level, identifying, recommending and implementing changes to our platform that create a more culturally-adapted and locally-relevant user experience

• Advocate for and promote localisation opportunities in and for the group of languages; function as our regional Localisation ambassador to bridge central strategy with execution to meet the needs of our customers.

• Build strong working relationships with central and regional leadership teams.

• Mentor, coach and sponsor Localisation Leads and Sr Localisation Specialists, finding or creating career growth opportunities to support their professional development.

Qualifications & Skills:

• Extensive background in Localisation (e.g. managing operations, projects or vendors in a translation environment).

• 8+ years of experience in a management function.

• Experience with leading and coaching international teams

• Experience managing external localisation vendors.

• Strong communication skills, interpersonal skills and presence; ability to manage and influence stakeholders.

• Deep knowledge of localisation technology, incl. CATs, TMSs, MT and post-editing.

• Deep understanding of internationalization, with experience in product testing and bug reporting

• Experience with e-commerce product localisation and marketing and creative content translation and transcreation.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Work closely with peers and local leaders to initiate regional demand management tools to review data and share insights on the delivery of an improved employee experience within the sub region/locations and create solutions for an improved employee experience, for example to improve ease of work and remove barriers that would otherwise impact business continuity
• Collaborate with the Facility Management team to deliver and organize activities, social events, and celebrations to strengthen relationships and build camaraderie among employees. Encourage cross-team collaboration and create opportunities for employees to connect and bond, both in-person and virtually.
• Partner with the Workspace Experience Team Lead on local stakeholder communications
• Responsible to resolve queries and escalations received from the local stakeholder teams and Facility Management team, update ServiceNow relating to Workspace Service articles
• Responsible to resolve travel and health and safety communications and regional travel support
• Promote on global sustainability commitments, well being and living healthy initiatives and awareness

Qualifications & Skills:

• Broad Job Knowledge (3 - 5 years)

• Communication: Clear and transparent communication across in-office and remote employees, as
• well as stakeholders involved in the employee experience.
• Stakeholder Management: Building and maintaining positive relationships with stakeholders, understanding their expectations, and addressing their concerns and feedback.
• Relationship Building: Strong interpersonal skills to foster relationships with employees and
• stakeholders. The ability to connect with diverse groups and establish collaborative partnerships.
• Change Management: Managing the impact of changes related to the employee experience, involving effective communication, and support for stakeholders throughout the change process.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

An overarching Data & AI Policy to include associated standards

• Data & AI Governance including meta and master data management

• Data & AI Delivery Governance

• Data & AI Quality including both technical and business quality measures

Role Description:Data & AI Governance Operations Analyst II possesses a strong Data & AI Governance and project management background. They have excellent communication skills, with demonstrated experience leading medium to large projects, They have solid experience assessing business needs, developing the implementation strategy and leading end-to-end activities for Data & AI Governance initiatives.

The role is responsible to work with senior stakeholders, as well as across Global/Regional/Site responsibilities. The role works with teams representing multiple sub-departments, and sometimes other departments within Booking.com as well. They are responsible for the success of the projects they lead, including but not limited to: requirements gathering and needs analyses, getting buy-in for concepts from senior-level stakeholders, end to end plan, risks and dependencies identification and management, presentations of findings & requests for support, leading the project team, administration of the project documents & supporting meetings, as well as constant alignment of their initiatives to the goals of Booking, the Data & AI Governance department, and the teams they work with. They are challenged to learn & adapt to new tools & technologies as a part of being a champion of change. This role supports the high velocity of change and enables an agile development environment where releases are frequency & impact many layers of the organization

This role may also get involved in running a strategy workstream from problem definition to delivering a solution including the implementation strategy or execute change management initiatives and communications plans.
Key Job Responsibilities and Duties:

Data and AI Governance:

• Data Stewardship: Manage and define Data Ownership and Stewardship structures, ensuring clear accountability and proper onboarding of data stewards.

• Data & AI Governance Principles: Apply and enforce Data & AI Governance principles, processes, and standards to ensure consistent and effective governance practices.

• Regulatory Compliance: Ensure adherence to Data & AI regulatory policies, such as GDPR, DMA, SOx, and the EU AI Act, by staying updated on compliance requirements and integrating them into governance frameworks.

• Data & AI Governance Practices: Oversee data cataloging, data profiling, metadata management, data classification, data lineage, master data management, and workflows, ensuring robust governance of critical data elements.

Project Management:

• Craft Methodology and Standards: Apply structured methodology to and lead project/change management activities.

• E2E Project Management: Lead independently End-to-end (E2E) low/medium [Project/Workstream] and/or support high complexity [Project] from scoping to execution, analysis, recommendation and implementation.

• Project Initiation and Planning: With limited supervision, drives the program scoping and planning working with different teams and creating associated documentation.

• Project Implementation and Completion:Drive project plan execution, ensuring project objectives are met on agreed timelines, track and report progress and ensure a project closing and correct handover to Business as usual.

• Project Governance: With limited supervision design and implement project governance and delivery structure to ensure efficient delivery, communication and decision making

• Delivery/Impact:Drive the progress and successful delivery or initiatives that bring value to the business.

• Stakeholder Management: Primary point of contact for Project(s) related queries. Ability to work and productively interact with different stakeholders up to Senior Managers and Senior Director Level

• Success Metrics:Define and measure the success metrics of the Project(s) in scope.

• Facilitator:Lead independent workshops to support the delivery of the Project(s)

• Project Management Tooling: Utilize Atlassian Jira and Confluence to manage project workflows, track progress, and collaborate effectively across teams.

• Change Management: Apply change management methodologies, with a understanding of the change curve and process, to guide teams through transitions and ensure smooth adaptation to changes.

Role Qualifications and Requirements:

• 2+ years of experience around Data Governance, or, alternatively, 3+ years of experience in working with Data, coming from Data Analysis, Business Analysis, Analytical background

• 3-5 years or relevant project management experience

• PMP or Agile Project Management or equivalent certification is preferred.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

• Living and working in Amsterdam, one of the most cosmopolitan cities in Europe

• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide

• Working in a fast-paced and performance driven culture

• Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit

• Promote and drive impactful and innovative engineering solutions

• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation

• Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com

Application Process:

This section should provide:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties -

• Client acquisition:
  

• Client Relationships:
  Build and maintain strong relationships with clients, understanding their needs and ensuring satisfaction. Create compelling proposals and presentations that highlight the value of our advertising solutions. Set up opportunities for upselling or cross-selling other Booking.com advertising products.

• Collaboration:
  Collaborate with cross-functional teams, including the APAC senior commercial specialist, the product and local partner services teams to ensure alignment on efforts, business objectives and deliverables. Work closely with our 3rd party tech team to ensure the successful execution of the first campaigns.

• Innovative Solutions:
  Offer clients personalized media solutions that align with their campaign objectives and Booking.com’s media offerings. Establish channels to collect feedback from our partners and internal teams to continuously improve products and training materials.

• CRM and Reporting:
  Use and develop CRM tooling to manage your accounts, provide regular progress updates, and ensure transparent communication with the management team.

• Internal Education and Representation:
  Guide internal education on the advertising program through quarterly kick-offs and other training sessions. Represent Booking Display Advertising at partner-facing events and conferences.

Role Qualifications and Requirements -

• 3+ years of digital media sales experience, ideally within the travel or hospitality industry. Experience with sponsored advertising is essential.

• Strong knowledge of e-commerce and travel industry and related trends

• Good knowledge of digital ad formats

• Proven track record in sales or business development, ideally in the advertising sector.

• Ability to analyze data and market trends to make informed decision

• Strong verbal and written communication skills, with the ability to lead high-level presentations, manage client relationships, and ensure alignment between client objectives and internal team execution.

• Proficient with tools like Excel and CRM platforms (e.g., Salesforce).

• Fluency in English & one other language (preferably Japanese, Korean or Chinese).

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

This section should provide:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.