Role Description:
The Hub Manager oversees a portfolio of languages - managing a team of Language Managers and Sr Localisation Specialists responsible for the strategic delivery of localisation requirements - with a focus on quality, efficiency and cost-effectiveness. They work with multiple vendors to ensure excellence in all localisation streams, including translation, quality assessment and product testing.
Key Job Responsibilities and Duties:
Evaluate, drive and optimize localisation performance against all KPIs for a portfolio of languages
Implement strategic delivery plans to optimise for KPIs.
Monitor, evaluate and guarantee vendor performance across all languages in the portfolio.
Support the implementation of new localisation solutions for key content types
Implement - via a team of Localisation Leads - localisation strategy at language/market level, identifying, recommending and implementing changes to our platform that create a more culturally-adapted and locally-relevant user experience
Advocate for and promote localisation opportunities in and for the group of languages; function as our regional Localisation ambassador to bridge central strategy with execution to meet the needs of our customers.
Build strong working relationships with central and regional leadership teams.
Mentor, coach and sponsor Localisation Leads and Sr Localisation Specialists, finding or creating career growth opportunities to support their professional development.
Qualifications & Skills:
Extensive background in Localisation (e.g. managing operations, projects or vendors in a translation environment).
8+ years of experience in a management function.
Experience with leading and coaching international teams
Experience managing external localisation vendors.
Strong communication skills, interpersonal skills and presence; ability to manage and influence stakeholders.
Deep knowledge of localisation technology, incl. CATs, TMSs, MT and post-editing.
Deep understanding of internationalization, with experience in product testing and bug reporting
Experience with e-commerce product localisation and marketing and creative content translation and transcreation.
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Application Process:
Let’s go places together:
This role does come with relocation assistance.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
