דרושים Cs Finance Junior Specialist Temp Contract Months ב-Booking ב-Netherlands, Amsterdam

Key Responsibilities:

• Hands-on experience with MarTech tools (e.g., Salesforce Marketing Cloud, Adobe Campaign, Marketo, Braze, HubSpot, etc.) to build, execute, and optimize campaigns.

• Ability to understand and write HTML, CSS, and scripting languages (e.g., AMPscript, JavaScript) for responsive and personalized content.

• Proficiency in writing and optimizing SQL queries for audience segmentation, data extraction, and reporting.

• Build and develop emails from scratch, ensuring high-quality, responsive design across devices and email clients.

• Create and manage email and push messaging campaigns, from content development and QA to set-up, deployment, and tracking.

• Perform QA checks on all aspects of campaigns (copy, links, rendering, tracking, and user experience) before launch.

• Execute A/B testing for subject lines, content, and segmentation strategies to optimize engagement.

• Implement advanced segmentation and conditional/dynamic content to deliver personalized customer experiences.

• Monitor key metrics (open rates, CTR, conversion, deliverability, engagement) to identify opportunities for optimization.

• Collaborate with cross-functional teams (Product, Tech, UX/Design, Data Science, Marketing) to design and build impactful campaigns.

• Troubleshoot technical issues related to deployment, rendering, and tracking.

• Stay up to date with digital marketing trends, tools, and technologies, including emerging MarTech and AI capabilities.

• Prepare and present campaign performance reports, summarizing successes, learnings, and opportunities.

• Analyze customer behavior and engagement data to identify lifecycle opportunities and drive retention.

Requirements of special knowledge/skills

• Strong hands-on experience with marketing automation and CRM platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, Braze, Marketo, HubSpot).

• Marketing automation certifications (SFMC, Adobe Campaign, Braze, or equivalent) are a strong plus.

• Proficiency in HTML, CSS, and scripting languages (e.g., AMPscript, JavaScript) to build responsive and dynamic campaigns.

• Ability to write, optimize, and troubleshoot SQL queries for segmentation, targeting, and reporting.

• Experience in tracking and analyzing campaign performance across email, push notifications.

• Knowledge of A/B testing methodologies, proposing and testing own hypotheses and a test-and-learn mindset for campaign optimization.

• Experience developing and deploying emails from scratch, ensuring QA across devices and clients using Litmus.

• Strong understanding of segmentation, personalization, and lifecycle marketing strategies to drive customer engagement and retention.

• Experience troubleshooting technical issues related to email rendering, deliverability, and tracking.

• Excellent project management skills, with the ability to manage multiple campaigns simultaneously.

• Strong communication and collaboration skills to work effectively with cross-functional teams.

• Awareness of emerging marketing technologies, including AI-powered tools, to enhance campaign performance and efficiency.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

This section should provide:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Essential Functions of the role:

• Strategic Partnership Development: Cultivate strong relationships with Metasearch partners, focusing on communication, negotiation, and planning to meet financial goals, improve performance, and drive growth. Identify new product opportunities.

• Campaign Performance Management: Manage advertising accounts and campaigns end-to-end, monitoring KPIs, optimizing ad spend for ROI, and collaborating with specialized teams (bidding, analytics, product/tech). Regularly report performance, analyze trends, and adapt strategies.

• Project Leadership: Own Meta account-related projects from research and prioritization to implementation and results tracking. Requires strong organizational skills and cross-team communication.

• Data-Driven Decisions: Use advanced analytics to identify optimization opportunities, prioritize initiatives, and translate insights into strategic adjustments.

Key Job Responsibilities and Duties

• Oversee the daily management of strategic advertising campaigns on meta search platforms.

• Manage external stakeholder relationships with Metasearch partners.

• Direct and manage projects end-to-end, including research, prioritization, stakeholder alignment, implementation, and outcome measurement.

• Utilize data-driven insights to determine and prioritize tasks that maximize team and company value.

• Collaborate with global and cross-departmental stakeholders, both internal and external.

• Partner closely with the analytics team to refine advertising spend in alignment with defined KPIs.

• Evaluate performance data and develop strategies to enhance business growth while maintaining return on investment (ROI).

• Generate and execute innovative digital marketing strategies and solutions.

Role Qualifications and Requirements

• Minimum of 3 years of experience in digital marketing.

• Proficient in English (written and verbal communication); knowledge of additional languages is a plus.

• Basic understanding and practical experience with analytics and SQL.

• Strong business acumen and familiarity with key digital marketing performance indicators (KPIs).

• Proven experience in managing external partnerships.

• Experience using data visualization tools like Google Data Studio, Tableau or similar platforms.

• Proficiency in Excel/Google Sheets.

• Excellent project management skills with the ability to effectively prioritize tasks.

• Strong stakeholder management and influencing abilities.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

About the team:The Data & AI Governance department enables extending the governance theme of policies, standards, processes and technology for governing data and AI, to driving excellence in our approach for leveraging secure, trusted, accessible data for data driven decision making through:

• An overarching Data & AI Policy to include associated standards

• Data & AI Governance capabilities

• Data Access and Usage Control, in compliance with regulatory requirements

• Data & AI Delivery Governance

• Data & AI Observability and Quality

The Senior AI Governance Specialist is an expert in AI and Observability, and will be responsible for the definition and maintenance of the AI Governance standards and relative guidelines and playbooks, including the oversight of tooling and processes, and will drive the corresponding best practice across the company. Most specifically, the role oversees that AI systems are developed, deployed, and maintained responsibly, ethically, and in line with regulations and with a risk mitigation approach. This role blends Data and AI technical understanding with policy, ethics, and risk management. The new joiner will have autonomy over the delivery of their work, including requirements gathering, contribution to the solution design, overseeing tooling selection, implementation, integration, roll-out and adoption across business units in a collaborative manner.

Key Job Responsibilities and Duties:

• Develop AI governance frameworks, including AI Governance standards and playbooks, aligned with organizational values and global norms

• Gather, analyse and manage requirements, coming from various stakeholders (e.g., Risk and Control, Compliance, Legal and Business Units)

• Contribute to the design and implementation of AI Governance related tools

• Ensure impact and risk assessments are timely and shared with Leadership to enable effective risk mitigation (e.g., EU AI ACT Risk Assessment, Data Protection Impact Assessment)

• Contribute to the creation and maintaining of risk registers for AI use cases

• Contribute to the KPIs and adoption metrics, for the AI Governance standards across Booking.com, unlocking innovation and business value through leveraging data and AI.

Qualifications and Skills:

• 5+ years’ experience in AI, with a strong understanding of AI/ML technologies (not necessarily coding, but grasping how models work, are trained, mitigate for bias, drift etc.)

• Knowledge of data lifecycle (collection, storage, processing, deletion)

• Familiarity with AI-related regulations (e.g., EU AI Act, GDPR, US AI Bill of Rights)

• Ability to apply ethical and risk management frameworks to AI use cases

• Knowledge of human rights impacts of AI

• Understanding of fairness, accountability, transparency, and explainability (FATE)

• Strong analytical capabilities to assess complex technical and ethical risks.

• Familiarity with AI quality and observability, including architecture and key metrics

• Experience in conducting impact and risk assessments (e.g., EU AI ACT risk Assessment, Data Protection Impact Assessment)

• Experience in working with data scientists, legal teams, compliance, IT, cybersecurity, product owners and other stakeholders

• Collaborate and design effective training programmes to foster a culture of ethics and governance in AI use cases

• Excellent communication skills to convey complex technical concepts to non-technical audiences and build effective relationships across departments.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

• Living and working in Amsterdam, one of the most cosmopolitan cities in Europe

• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide

• Working in a fast-paced and performance driven culture

• Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit

• Promote and drive impactful and innovative engineering solutions

• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation

• Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com

Application Process:

This section should provide:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Translate and communicate the vision of leadership to team members and build the Data Science and Analytics roadmaps for teams in your scope

• Manage the managers of a team of data scientists and a team of analysts

• Manage stakeholders in both product and technology teams

• Facilitate the prioritization of the workload of the teams and ensure high quality of output

• Drive implementation and deployment of complex projects across Trips Data, with a particular focus on BTL

• Align with centralised data science, Analytics and data quality efforts across

• Champion and deliver compliance within your remit working closely with Trips Data Governance

• Align with data infrastructure teams and analytics leaders across other business units to share knowledge and collaborate

• Coordinate metrics alignment within and beyond Trips, including Trips level aggregation and insights

• Ensure high quality experiments are being run, and strive for continuous rigor in experimentation

• Play an active role in the overall Data Leadership team

Qualifications & Skills:

• Proven experience as manager, plus experience managing managers and managing complex teams in a multidimensional environment

• Driven and results oriented personality

• Open to feedback and always looking for ways to improve own performance

• Exceptional analytical skills, with proven track record of applying analytics and data science skills to solving complex business problems

• Think strategically to identify areas where data science and analytics can make a significant impact on the business

• Able to understand details while keeping an eye on the bigger picture.

• Able to spot opportunities to drive business growth from their craft.

• Analytical and curious mindset

• Strong interpersonal skills

• Expertise and experience on data analysis.

• Expertise in data management, data visualization and quality.

• Strong communication skills to work with senior business leaders

• Demonstrated ability to build strong relationships with customer and partner teams

• Proven ability to manage multiple competing priorities simultaneously

• Demonstrated ability to hire, manage, and develop a team

Desirable Skills:

• Lives and breathes data and analytics

• Has a proven track record of leading analytical and data science organizations in large businesses

• Is a servant leader, an experienced mentor and passionate about people

• Has experience measuring, managing and driving behavioural change through the use of data and analytics in order to support stronger decision making

• Has a strong working knowledge of end to end data lifecycles and strategy

• Works well with Senior Stakeholders to understand what the business is trying to achieve and use data metrics and insights to accelerate, shape and measure

Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• A great, brand new office to in the heart of Manchester

• Free breakfast and lunch

• 25 days’ paid holiday plus bank holidays (rising to 28 days after 3 years of service)

• Health & well-being benefits such as mental health support, access to health insurance, etc.

• Employer contribution pension

• Industry-leading parental leave and adoption leave

• Great discounts on accommodation, car rentals and other group benefits

• From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent

• Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.

• Hybrid Working (UK): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work.

This position requires a proven problem-solving mindset, comfort with fast-paced, complex change, and the ability to coach both technical and non-technical users. The organization values those who bring architecture discipline, hands-on expertise across all major planning domains, and a passion for enabling others.

Solution Architecture and Model Oversight

• Architect, build, and maintain advanced, multi-dimensional Anaplan models covering all key FP&A processes, including revenue planning, opex, workforce planning, business case modeling, and target setting

• Own end-to-end governance and design consistency, applying best practices for scalability, security, memory optimization, and model performance

• Deploy advanced Anaplan features—HyperModel, Polaris, PlanIQ, Optimizer, Workflow, Reporting XL—and lead adoption in alignment with Booking.com’s connected planning roadmap

• Directly manage complex integrations with platforms such as Snowflake, OneStream, and BI/reporting tools (Tableau, MicroStrategy), with a focus on automation and data integrity

Business Partnership & Leadership

• Act as a primary subject matter expert and advisor to Finance, Data, and FP&A Systems teams

• Engage directly with senior business stakeholders to translate complex business requirements into robust, scalable model architecture and solutions

• Lead requirements-gathering workshops, define and prioritize user stories and enhancement backlogs for cross-functional improvement

• Provide solution design reviews and champion model documentation, versioning, and explainability according to internal governance standards

Coaching, Enablement & Knowledge Transfer

• Mentor and coach less experienced model builders, FP&A analysts, and business users, building internal Anaplan capability across the organization

• Drive self-service enablement for super users and planners (~25+ super users, 130+ planners, 150+ business case users), ensuring adoption and continued skill growth

• Facilitate internal knowledge-sharing sessions and best practice forums within Booking.com and across Booking Holdings entities as relevant

Continuous Improvement & Innovation

• Stay ahead of new Anaplan releases, features, industry trends, and system innovations (including AI/ML enhancements and Anaplan Data Orchestrator integrations)

• Conduct system performance reviews, design assessments, and benchmarking; lead or participate in strategic initiatives such as model rebuilds and organization-wide planning transformations

• Champion architectural and process standardization and federated model ownership

• Bachelor’s degree in Computer Science, Information Technology, Business, Finance, or a related field
• Minimum 6+ years’ hands-on experience with Anaplan in increasingly senior/model architect roles, including direct responsibility for end-to-end build, deployment, and continuous improvement in production environments
• Anaplan Solution Architect certification, demonstrating advanced, officially recognized expertise in model design and governance
• Comprehensive experience across all key FP&A capability areas, including revenue planning, workforce planning, opex/capex planning, target setting, scenario/what-if analysis, and variance analysis
• Deep knowledge of multi-dimensional modeling, advanced calculation logic, data structures, workspace/memory management, security, and advanced integration design
• Proven expertise in automating/optimizing data flows between Anaplan and enterprise data/reporting sources (Snowflake, OneStream, Tableau, PowerBI, MicroStrategy, etc.)
• Experience leading requirements gathering, translating business needs to scalable technical specifications, and delivering executive-level stakeholder workshops
• Demonstrated strength in complex problem-solving, solution design, and the ability to deliver in high-velocity, dynamic business environments
• Strong communication skills, with a track record of providing clear documentation and training/enablement for non-technical users
• Significant experience coaching and mentoring model builders and/or business end users—leading enablement initiatives, onboarding, or internal training programs (desirable)
• Advanced degree (e.g., Master's) or additional professional certifications in relevant areas (Finance, Technology, Data Science, etc.) (desirable)
• Experience in TMT (Technology, Media, Telecom) sectors, global e-commerce, high-growth tech, or complex consultancy environments (desirable)
• Exposure to or responsibility for large-scale planning tool transformations, FP&A system migrations, or complex integration projects (desirable)
• Experience with artificial intelligence and machine learning in a planning context—especially hands-on with Anaplan PlanIQ for advanced forecasting, predictive analytics, or AI-driven model optimization—is a huge plus (desirable)
• Hands-on experience with OneStream (for consolidation, advanced planning, or solution integration) is a considerable plus (desirable)

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Booking.com's Customer Service is essential for an exceptional global service experience, driving competitive advantage. We aim to enable a Connected Trip Support Experience, fostering loyalty and delivering significant business value. Serving travelers and partners across 40+ sites, 40+ languages, and over 10,000 agents globally, we operate in a complex, dynamic, and highly matrixed environment, ensuring agile, high-quality, and collaborative efforts for the best customer experience and strong business value.

KEY RESPONSIBILITIES:

• Develop and articulate the product vision and strategy for the user journey and service provision of Customer Service through the customer service tools and platforms, ensuring alignment with Booking.com's objectives and customer expectations;
• Lead the end-to-end product lifecycle management, from ideation and requirements gathering to development, launch, and continuous optimization;
• Engage with stakeholders to understand business processes, identify pain points, and define requirements for system enhancements and new features;
• Lead and provide clear insights on progress to-date, challenge or major decisions that require engagement at LT level through strong communications through different channels, owning the narrative and ability to respond swiftly to change;
• Align, collaborate and ensure clear joint objectives with the Director of CS Service & Process Design and the Director of CS Tech with the goal of having one roadmap and effective ways of working across the teams, function agnostic, agile cross-functional teams towards common goals;
• Engage closely with engineering, design, process, as well as other product teams across the business and customer service teams to ensure successful product delivery, user adoption, and high-quality performance, using experimentation to test different approaches and measure impact;
• Develop and manage and prioritize the multi-year product roadmap, balancing short-term operational needs with long-term strategic initiatives, and incorporating and effective CS-based experimentation frameworks to drive innovation and ensure strong implementation and execution towards plan;
• Oversee the integration and enhancement of key customer service systems, including the Agent Desktop, CRM platform (Pega), workflow management, complex routing tools, and omni channel solutions, exploring opportunities to implement AI-powered automation and analytics;
• Monitor and analyze product performance metrics, leveraging data analytics and user feedback to drive continual improvement and innovation, including A/B testing and AI-driven insights;
• Stay abreast of industry trends and emerging technologies, assessing their applicability and potential impact on our customer service ecosystem;
• Lead the 3rd party strategic platform vendor relationships from a CS Product perspective in collaboration with your tech counterpart and vendor management, accountable for maximizing the value creation in partnership;
• Ensure clear design and decision-making for user journeys and tools within our matrixed teams whilst ensuring we get our platforms to be easy to manage and operate and striving for a low-code environment;
• Support and enable effective and consistent ways of working across cross-functional teams and Group Product Managers’ scope areas with clear KPIs and Health Metrics Measurements in place;
• Provide leadership, mentorship, and development opportunities to a team of group product managers, (senior) product managers and other team members, fostering a positive culture of excellence, can-do attitude and continuous learning

QUALIFICATIONS:

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA or advanced degree preferred;
• 12+ years of experience in Product Management, of which 8 years in a leadership role, with a significant focus on customer service experience, tools and platforms;
• Extensive knowledge of CRM and workflow management systems (Pega preferred) is highly preferred as is experience of the Customer Service Domain;
• Experienced in Agile, Scrum, and Waterfall methodologies, knowing which to use when. Skilled at understanding complex problems and organizing teams to solve them;
• Proven experience with complex routing systems and OMNI channel solutions in the customer service and self-service primarily post-book environment;
• Demonstrated ability to lead and influence cross-functional teams and manage multiple high-priority projects concurrently as well as 3rd party software relationships effectively;
• Exceptional analytical, problem-solving, and decision-making skills;
• Strong communication and interpersonal skills, with the ability to engage and inspire team members, stakeholders at all organizational levels;
• A track record of delivering innovative products through 3rd party solutions that enhance customer service operations and drive significant business results;
• Proven track record of creating, managing and inspiring high performing teams towards joint success. With a particular sympathy and understanding of the needs of product managers. They, along with craft leaders, put in place the frameworks for career growth for product managers in their organization;
• Experience in continuously managing the resourcing demand for the product team.

WHY JOIN US:

• Join a dynamic and collaborative environment where your contributions make a tangible impact on customers’ experiences;
• Lead initiatives that shape the future of technology in one of the world's leading online travel platforms;
• Competitive salary and comprehensive benefits package, including health insurance, retirement plans, and professional development support;
• A global, diverse, and inclusive workplace that values different perspectives and encourages personal growth.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Overview

The Senior Operations Specialist is responsible for ensuring optimal delivery of localisation services and solutions for Booking.com and other Booking Holdings companies. They will use their in-depth knowledge of translation and localisation of content to ensure clients’ requirements are met - asking critical questions to inform project briefs and ensure best in class localisation support to the business.

They may need to support stakeholders at defining the project and guide them through our localisation service capabilities to identify requirements or even tailor solutions to their needs. With a statement of work in place, they will define and own how we deliver on services - using in-house resources and external suppliers - working with the wider Localization Program Office team and third parties to inform decisions and realize goals.

The Senior Operations Specialist also drives stakeholder-facing process optimisation and service excellence, supporting our SLAs for cost, quality and speed - informing tool improvements, tracking progress, recording data and holding people accountable for final delivery.

Key Job Responsibilities and Duties

• Scoping and planning localisation projects and initiatives for the business, creating project documentation and timelines in line with PM leading practices.

• Assessing content readiness for localisation

• Managing and coordinating the completion of all localisation projects, effectively ensuring the delivery of localisation services in line with planned timelines and budget, making use of leading project management tooling and best practices.

• Monitoring service health through SLAs

• Managing budget for their projects

• Tracking and reporting on project status, keeping contacts informed and escalating any delivery-critical issues to resolution

• Maintaining service documentation and files

• Being first line of contact for stakeholders throughout the business and vendors

• Advising stakeholders, defining briefs and participating in other activities related to consultation

• Staying on top of the industry trends to ensure world-class service level

• Identifying innovation opportunities: technical, process or service, and working with cross-functional teams to implement those for your projects and stakeholders.

• Managing and mitigating project risks and dependencies and resolution of issues to minimize negative stakeholder experience. Applying root cause analysis of issues to develop and implement practical and timely solutions, either directly or through others.

• Overseeing creation of content prototypes, suggesting processes and informing quality measures.

Role Qualifications and Requirements

• Level of Education: Bachelor degree
• Years of relevant Job Knowledge: Broad Job Knowledge (3 - 5 years)
• Experience working with any standard Translation Management System (SDL, Phrase, XTM, etc) as a project manager
• Deep understanding of standard localization project requirements (SLAs, source/target files, reference files, etc) and how to apply them in different projects
• Experience consulting with localization buyers (or stakeholders requesting such services) to understand and define/refine requirements
• (Experience with different localization workflows (human translation, machine translation with post-editing, etc) is helpful)

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.