דרושים Technical Customer Success Manager Healthcare ב-Armis ב-United States, Dallas

Responsibilities

• Oversee all assigned contract renewals to ensure timely and accurate execution
• Enlist the efforts of Customer Success Managers and senior management when necessary to accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
• Own contract processes to close - including renewal CTA management, quote creation, maintaining Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature to close.
• Work with CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as needed
• Partner with CS Ops and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
• Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc

QUALIFICATIONS

• Intellectually curious self-starter with a knack for problem-solving
• Experience with negotiation and discussing pricing terms
• Experience in a customer-facing role
• Has managed a book of business or prospect target list effectively
• Comfortable with a high volume of accounts and live engagements with prospects/customers
• Familiarity with contracts, terms of service, and legal issues
• Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
• Phenomenal organizational skills and attention to detail
• Experience with Salesforce (particularly working with the ‘opportunity’ object)
• Previous experience in a Sales, Customer Success, or Renewals Management role
• Ability to work effectively with many different personalities and cultures.
• Previous B2B SaaS and/or enterprise software experience.

Salary range guidance for this position is: $63,000-$85,000 per year.

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.

• Understand customer use cases and provide recommendations to improve security posture and platform utilization.

• Build and maintain trusted relationships with technical stakeholders and decision-makers.

• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.

• Ensure deployment and configuration align with key business use cases and are delivered on schedule.

• Stay current on third-party integrations and how they interact with Armis within customer environments.

• Serve as a subject matter expert in your area of technical proficiency.

• Partner with Product, Engineering, Support, and Sales teams to drive account success.

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).

• 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.

• 5+ years experience in network engineering, architecture, support, or design.

• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.

• Strong communication and presentation skills across technical and executive audiences.

• 3+ years experience in IT, security, healthcare tech, or similar environments.

• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

• Knowledge of healthcare/ICT devices, manufacturers, or applications.

• Experience securing IT, IoT, or healthcare systems.

• Familiarity with scripting languages (Python preferred).

• Ability to travel up to 20–25% per quarter.

Salary range guidance for this position is: $139,000 - $188,000

l status or any other legally protected status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization to work in the United States.

We are seeking a highly skilled and experienced Payroll Manager to oversee payroll operations across the US, Canada and North America region. In this role, you will ensure the accurate and timely processing of payroll, while ensuring compliance with regional tax and labor laws. You will work closely with cross-functional teams, including HR, Finance, and Legal, to support seamless payroll operations and maintain a high level of employee satisfaction.

What you will do:

1. Payroll Management:- Maintain up-to-date knowledge of payroll laws, tax regulations, and social security requirements in both regions, ensuring full compliance.
- Develop and implement efficient payroll policies, procedures, and systems to enhance accuracy, streamline operations, and minimize errors.
- Ensure compliance with local labor laws, tax regulations, and statutory requirements for both regions.- Work with the Equity department to process, report, and provide pro-rata calculations as needed.
- Cross train and provide vacation coverage for the EMEA/APAC Payroll Manager when required.

2. Compliance and Reporting:
- Stay updated on changes in payroll legislation, tax laws, and employment regulations in the US, Canada, North America region, ensuring timely implementation of necessary adjustments.
- Prepare accurate payroll reports, including tax filings, social security contributions, and reports for local authorities.
- Coordinate with external vendors, auditors, and tax advisors to ensure accurate reporting and compliance.
- Analyze payroll data to identify trends, areas for improvement, and implement corrective actions as needed.
- Lead continuous improvement initiatives to enhance payroll efficiency, accuracy, and service quality.
- Support other accounting and finance projects as required.

3. System Implementation and Optimization:
- Partner with IT and HR teams to implement and maintain payroll software, ensuring data integrity, security, and efficiency.
- Identify opportunities to automate processes and enhance payroll systems, reducing manual effort and increasing overall effectiveness.
- Provide recommendations on payroll best practices and leverage technology to optimize payroll processes.

4.Stakeholder Collaboration:
- Work closely with HR, Finance, Equity, and Legal departments to ensure alignment on payroll-related matters such as new hires, terminations, benefits administration, and compensation changes.

What we expect:

• 8 years experience within a similar role.
• Bachelor’s degree in Accounting, Finance, or a related field. Relevant certifications such as Certified Payroll Professional (CPP) are highly desirable.
• Extensive experience in payroll management including implementation of a new payroll system and a strong understanding of US and Canadian payroll regulations and statutory requirements.
• Experience working with TriNet or another Professional Employer Organization (PEO) is preferred
• Proficiency in payroll software along with advanced skills in MS Excel and other relevant tools
• Experience with HRIS (Human Resources Information Systems) and ERP (Enterprise Resource Planning) systems is a plus.
• Exceptional attention to detail, ensuring compliance with all legal and regulatory requirements.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Self-motivated, proactive, and a quick learner with a strong team-oriented mindset.

We know there is a lot to consider when applying for a new job, and quite often job descriptions provide a lot of detail for candidates… but here at Armis, we strongly encourage you to try to avoid the ​​confidence gap​.​​ We don’t expect you to meet each of the listed requirements perfectly to be considered for any of our roles.