דרושים מנהל הצלחת לקוחות ב-Appsflyer ב-China, Beijing

What you'll do:

• Consistently grow and preserve revenue across existing clients.
• Building executive-level relationships as well as establishing meetings with a broad array of business and technology executives - proactively selling into multiple levels of an organization.
• Manage and deliver accurate forecasts for reporting
• Sustain high levels of client retention.
• Establish a reputation as a trusted advisor among targeted accounts
• Understand/ assess customer needs to identify upsell opportunities
• Grow revenue, educate and lead strategic conversations with businesses ranging from small to large
• Collaborate with various internal teams to ensure high customer satisfaction.

What you have:

• Highly consultative with technical knowledge
• 2+ years of SaaS selling experience
• Coming from the mobile advertising ecosystem is a plus.
• Expert in relationship-building skills at all levels
• Strong written and verbal communication skills
• Enterprise B2B renewal management experience
• Cross sell / expansion expertise
• Experienced with CRMs (ideally Salesforce)
• Ability to effectively prioritize and manage tasks within a fast-paced environment while maintaining strict attention to detail

Bonus Points:

• Preferred experience in servicing SaaS products
• Preferred experience with mobile advertising / analytics landscape in China.
• Preferred engineer with post-graduation in business management
• Being recommended by an AppsFlyer employee

Here, titles don’t define us—ideas do. You’ll thrive in a culture where everyone’s input shapes the future.

What you’ll do:

Sales Execution and Territory Growth:

• Own a book of prospects & existing AppsFlyer customers; focusing on net growth in identifying & negotiating new, renewal, cross-sell & expansion sales motions; consistently achieve revenue targets.Act as the primary business/commercial contact, taking a consultative approach to provide value to customers
• Develop and implement strategic account plans aligning with the client's business objectives and growth strategies.
• Manage contract renewals and negotiations to ensure a mutually beneficial and long-term relationship.
• Evangelize AppsFlyer within your territory through prospecting, attending conferences and events, and speaking opportunities

Strengthen & Expand Customer Relationships:

• Conduct in-depth needs assessments to understand the client's marketing technology landscape business objectives, challenges, and requirements.Utilize ongoing & consistent value selling, thought leadership, expectation setting, and communication, to expand and strengthen customer relationships across all customer touch points (C-suite to User) within marketing, product, business intelligence & privacy teams.
• Establish and maintain strong, long-term relationships with key stakeholders within the client's organization.
• Become a trusted advisor by providing insights, recommendations, and strategic guidance.

Own & Ensure Executional Excellence:

• Own sales execution with top-tier marketers within your territory.
• Ensure customer satisfaction & success by monitoring key performance indicators (KPIs) & proactively addressing any issues.
• Implement strategies to minimize churn and maximize customer retention.
• Be a product expert and have a thorough understanding of the competitive landscape.

Cross-Functional Collaboration:

• Work cross-functionally with solution architects, customer success, support, and partnerships, to understand and anticipate customers’ business needs, driving revenue and relationship growth of key accounts.
• Work closely with product development, marketing, and customer support to ensure a coordinated and effective approach to serving the client.
• Facilitate communication between the client and internal teams to address issues, deliver enhancements, and provide ongoing support.
• Co-lead executive business reviews with Customer Success teams.

What you have:

• 7-10 years of SaaS experience in Analytics, Mobile or the MarTech space
• Track record of successfully managing contract renewals and negotiations to ensure a mutually beneficial and long-term relationship.
• Consistently achieving quota targets & accurate forecasting
• Track record of successfully navigating complex deal cycles with multiple stakeholders
• Track record of analyzing data and metrics to create value based narratives & client recommendations directly impacting the client's organization.
• Track record of presenting complex technical information in a clear and concise manner to various stakeholders, technical and non - technical.
• Expert of the Martech / Adtech ecosystem & competitive landscape (is a plus).
• Curiosity to continuously acquire new skills and gain a deep understanding of our product.
• Resilient and adaptable, able to pivot sales strategies based on client needs and market changes.
• Highly proactive, taking initiative to identify sales opportunities with existing clients and prospects.
• Skilled at building strong, lasting relationships, focusing on trust, communication, and long-term partnerships.
• Willing to travel regularly.
• MBA preferred

Bonus Points:

• Experience working with Mobile Measurement Partner (MMP) platforms.
• Being introduced by an AppsFlyer team member

Here, titles don’t define us-ideas do. You’ll thrive in a culture where everyone’s input shapes the future.

What you’ll do:

• Become a trusted in-house expert on AppsFlyer’s product, focusing on both business and user-oriented use cases, and stay informed about product updates and new features
• Leverage your expertise in AppsFlyer’s products to proactively identify and resolve customer challenges
• Effectively troubleshoot issues and collaborate with technical support for complex cases, always advocating for the customer’s success
• Build deep business relationships by continually WOW-ing our customers through exceptional support and service
• Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
• Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product
• Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and demonstrate the impact on customer outcomes, becoming a trusted growth partner in the process

What you have:

• 3+ years of client-facing experience in customer success or product management roles within the AdTech, mobile analytics, or SaaS martech industries—preferably at an online advertising company, digital agency, or similar environment
• Strong capability of managing multiple accounts across diverse industries and company sizes, with proven expertise and a strong understanding of industry dynamics, trends, and key players especially in the gaming sector
• Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
• Excellent written and verbal communication skills for technical and non-technical audiences
• A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment
• Passion for gaming and a deep understanding of the gaming community
• Extensive knowledge and expertise in the gaming industry, coupled with a proven track record of managing and growing customer relationships

Bonus Points:

• Technical background on SDKs, APIs, SQL, Mobile App Analytics, Deep Linking
• Introduced by an AppsFlyer team member

Here, titles don’t define us—ideas do. You’ll thrive in a culture where everyone’s input shapes the future.