דרושים Customer Health Manager Enterprise Support ב-אמזון ב-Australia, Sydney

In this role, you will take end-to-end ownership of the AWS MSP programs and development activities, working cross-functionally with partner management, sales, solutions architects, and global teams.Key job responsibilities
- Drive end-to-end ownership of global AWS MSP programs, including design, implementation, and performance tracking of partner initiatives.
- Lead partner development activities including identification, evaluation, onboarding, and enablement of MSP partners aligned with AWS growth strategies.
- Manage program operations including reporting, project implementation, and resolution of partner challenges.
- Build and maintain strong relationships with MSP partners and key stakeholders, ensuring high levels of engagement and satisfaction.
- Monitor industry trends and competitive landscape to provide strategic insights and improve market positioning.
- Design and deliver partner enablement programs while continuously experimenting with new approaches to enhance partner engagement.A day in the life
As an MSP Business Development Manager, you drive partner performance and address escalations across APJ. You engage with MSP partners to discuss service portfolios and growth roadmaps, while collaborating with solution architects to design managed service solutions. The role involves leading partner enablement sessions, analyzing program data, and identifying joint sales opportunities. You'll create innovative approaches to enhance partner engagement while participating in strategic planning with regional leadership. Success requires balancing strategic initiatives with tactical execution, maintaining strong stakeholder relationships, and ensuring operational excellence across the APJ region.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor's degree
- 10+ years of experience in technology sales, partner management, or business development
- Proven track record in managing partners and/or GTM/sales background in Tech industry
- Experience working in APJ markets
- Strong understanding of cloud computing technologies and services

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Our Data Center Design Engineering team is seeking an exceptional Mechanical Design Engineering Manager to drive transformative mechanical design solutions across the Asia-Pacific region. You'll be at the forefront of developing next-generation data center technologies, shaping critical infrastructure that powers global cloud computing.Key job responsibilities
- Manage and approve mechanical equipment innovations and design submissions
- Establish robust processes for internal design development and third-party vendor management
- Oversee procurement and technical specifications for mechanical Owner Furnished Contractor Installed (OFCI) equipment
A day in the lifeDiverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS globally to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You will be a valued member of an exceptional global team working on local problems, thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment.Key job responsibilities
- Experience in technical support, or experience troubleshooting and debugging technical systems Experience scripting in modern program languagesA day in the life
• Dive deep to pinpoint the underlying causes of software-based issues, providing valuable assistance in escalations when necessary.
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
• Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
• Leading the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation.
• Engaging with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code releases.
• Working with various internal software development teams to actively enhance systems and services within the team’s scope.
• Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- 1+ years of technical support experience
- Experience scripting in modern program languages
- 1+ Year Linux\Windows systems administration experience.

- Experience in technical support
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Experience troubleshooting and debugging technical systems
- Knowledge of web services, distributed systems, and web application development

Key job responsibilities
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Why AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Key job responsibilities
As an NSE, you will:
Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow.Be part of the on-call roster and handle incidents.
A day in the life
As a member of our Support Engineering team, you will be looked upon as an SME for our products. You’ll mentor CX Agents, while working alongside them on customer issues.

Bachelor’s degree or equivalent experience
3+ years of engineering experience
ADvanced networking knowledge with an emphasis on enterprise deployments (routing, switching, etc)
Strong business acumen with a track record of success
Excellent communication skills and ability to convey insights from complex analyses to internal and external entities
Ability to think strategically and tactically with attention to detail.
Ability to clearly document technical issues, solutions and knowledge base articles.
Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.
Capable of working closely with data and using analytics to problem-solve
Ability to travel both domestically and internationally (<35%). This role will require short notice travel as defined by leadership, with an emphasis on domestic travel to quickly solve customer and partner issues.
Ability to write scripts to automate repetitive tasks and make support processes efficient.

Proven track record of taking ownership and delivering results
Strong ability to prioritize and experience with meeting multiple deadlines
Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience
Experience supporting Enterprise software applications
Knowledge of UNIX command-line and network storage troubleshooting is a plus.
Experience with system configuration, patching and upgrades.
Experience understanding of network topology and its impact on distributed system performance

Key job responsibilities
- Drive revenue and market share in a defined territory.
- Meet or exceed annual revenue targets.
- Develop and execute a comprehensive account/territory plan.
- Develop working backwards business case and financial justification to earn trust with customers and position our offerings as solutions to their key business requirements.- Manage the end to end sales process through engagement of appropriate resources such as Solutions Architects, Professional Services, Executives and Partners
- Maintain a robust sales pipeline leveraging sales force automation tools and best practices.
- Work with partners to extend reach & drive adoption.
- Develop long-term strategic relationships with key accounts.
- Ensure customer satisfaction.
- Expect moderate travel.
A day in the life
Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience
- 7+ years of business development, partner development, sales or alliances management experience
- Experience positioning and selling technology to new customers and new market segments
- Experience proactively growing customer relationships within an account while expanding their understanding of the customer's business
- Ability to operate with a high degree of ambiguity and in a matrixed organization

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing