דרושים Incident Manager ב-Akamai ב-India, Dehradun

Partner with the best

You will collaborate with Akamai leaders to address needs and support programmes. Responsibilities include identifying solutions, engaging stakeholders, and overseeing planning, development, implementation, and enablement.

As a Program Manager Senior Strategy & Operations, you will be responsible for:

• Driving from problem statement to potential solution options using business insight, industry best practices, and stakeholder input
• Collaborating with stakeholders, planning requirements, managing schedules, identifying risks, and communicating with cross-functional partners.
• Coordinating participants across locations, ensuring updates on progress and deadlines across offices and time zones.
• Developing successful partnerships with Engineering, Product and Program stakeholders across the organization
• Collaborating with operational teams on processes and improvements to enhance efficiency and achieve greater clarity.
• Creating and delivering executive-facing presentations that provide full context to all audiences
• Communicating program status and expectation changes to senior leaders with appropriate frequency using standardized methods

Do what you love

To be successful in this role you will:

• 5+ years of relevant experience and a Bachelor's degree in Computer Science or its equivalent
• Be comfortable navigating ambiguity, handling risks, and shifting gears as needed
• Have Experience Inspiring people at all levels of the organization without authority
• Demonstrate ability in change management and transformation processes
• Have significant experience in Agile processes and methodologies
• Have professional experience as a Project Manager/Program Manager working effectively with cross-functional teams

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Partner with the best

As a Product Marketing Manager Senior, you will be responsible for:

• Creating a foundation for Akamai's field and regional customers to understand Akamai's value proposition in cybersecurity.
• Delivering high value positioning and messaging that drive customers to greater adoption and usage.
• Supporting positioning and messaging to drive engagement for different stages of user growth through innovative stories.
• Collaborating with Marketing, Sales/Product teams, creating awareness and demand strategies and tactics for technology partners.
• Designing effective educational materials, programs, plays/campaigns that drive awareness and adoption.

Do what you love

To be successful in this role you will:

• Have 8 years of relevant experience and a Bachelor's degree in Marketing, or related field.
• Have prior experience with sales growth strategies and tactics at enterprise technology companies.
• Have practical and technical knowledge of cybersecurity approaches, architectures, and applications.
• Have experience contributing to go-to-market campaign development and launch activities in previous roles.
• Define and deliver consistent and high-value user experiences to drive partner sales and marketing activities.
• Possess excellent writing and communication skills, with ability to adapt to internal vs. external audiences effectively.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.

Partner with the best

As the product manager for metrics, you will be responsible for building a scalable and self-service platform that integrates seamlessly across all cloud services. You will define pricing and packaging models, partner with architects and engineering leaders to execute the roadmap, and deliver an exceptional developer and operator experience.

As a Product Manager Senior, you will be responsible for:

• Defining and evolve the long-term vision and product strategy for metrics as part of our observability suite
• Prioritizing, plan, and deliver features working closely with engineering, UX, and partner teams across cloud services
• Ensuring seamless, self-service integration with all core and emerging cloud services, exposing metrics with minimal friction.
• Driving the creation of a reusable, scalable metrics ingestion and query platform that serves internal and external.
• Developing and iterate pricing models that are competit scalable, and align with customer value.

Do what you love

To be successful in this role you will:

• 5+ years of product management experience, with at least 3+ years in observability or related functions
• Have technical understanding of metrics, time-series databases, telemetry pipelines, and cloud-native observability practices (Prometheus, OpenTelemetry, etc.)
• Have excellent written and verbal communication skills. Able to clearly articulate product decisions and influence stakeholders at all levels.
• Have Knowledge on SaaS pricing models, usage-based billing, and monetization strategies.
• Have experience, delivering platform products that serve external customers.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Partner with the best

You will manage the execution of technical programs and cross-functional teams in their planning, development, and implementation. Providing ongoing support for their product lines and roadmaps.

As a Program Manager Senior Technical, you will be responsible for:

• Leading cross-functional teams in planning and executing programs, including engineering plans, risk assessment, and managing technical dependencies.
• Identifying and mitigating risks related to integration, architecture, and resource constraints that affect timelines or outcomes.
• Communicating program/project status effectively across all levels, from technical teams to executives.
• Building stakeholder relationships, ensuring clarity, embracing agility, and co-designing business-aligned solutions.
• Supporting product and engineering teams with backlog management, issue resolution, and roadmap adjustments.
• Driving continuous improvement by applying and influencing best-practice process guidelines.

Do what you love

To be successful in this role you will:

• 8+ years of experience leading complex technical programs.
• Have track record working with cross-functional teams in Agile and understanding SDLC.
• Be skilled in managing dependencies and maintaining accurate project plans with real-time milestones.
• Be comfortable with ambiguity, risk handling, and adapting to change.
• Have good interpersonal and organizational skills; effective communication with all stakeholders, including leadership.
• Be proficient in JIRA, Confluence, and other program management tools.
• Have experience in Agile, Scrum, and traditional PMI methodologies.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Act as a Trusted Advisor

You will be responsible for resolving major incidents that impact customers and/or our platform. You will identify the severity of incidents that warrant scrutiny. Thus ensuring priority is given to incidents based on the impact and/or hazards. The team will evaluate many factors to define the initial severity and the subsequent mitigation actions.

As an Incident Manager, you will be responsible for:

• Working to accurately define the severity level for incidents, ensuring proper priority is assigned to visible issues.
• Demonstrating an ability to quickly evaluate the overall impact of a given situation.
• Identifying, gathering, and leading a team of technical and non-technical people to mitigate complex incidents.
• Directing the troubleshooting and/or resource gathering of activities and engage other functions as required.
• Driving internal communication to ensure incident progress / status is communicated in a timely manner.
• Ensuring that Incident Phase 2 and Phase 3 actions are holistic and will prevent Incident Recurrence.

Do what you love

To be successful in this role you will:

• Have relevant experience as an Incident Manager with developed analytical and technical writing skills.
• Have knowledge of various internet related technologies (HTTP, DNS, network protocols, Unix, streaming).
• Be a good communicator who can disseminate information (verbal and written) in a clear manner.
• Be self-motivated and a team player capable of managing multiple priorities and commitments.
• Have experience developing methods and best practices for delivering outstanding service and participating in knowledge sharing.
• Be a team player who enjoys working in a dynamic and sometimes high pressure atmosphere.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Partner with the best

As an Engineering Manager, you will be leading a team working on storage services used by both our customers and our internal teams:

• Managing and developing the team through hiring, training, coaching and mentoring
• Providing technical expertise and leadership for your team
• Participating in technical design, product specifications reviews, projects and backlog planning
• Planning your team's sprints, collaborate with product and project managers
• Improving internal processes and systems on a consistent basis

Do what you love

To be successful in this role you will:

• Have relevant experience of 10+ years and a Bachelor's Degree in Computer Science or equivalent
• Have extensive experience of at least 7+ years developing software in a distributed, micro-services environment
• Have a track record of delivering reliable and secure software
• Have good knowledge of object storage and block storage technologies within cloud environments
• Have experience designing abstract software architectures from ideas through implementation and creatively apply domain experience to solve technical challenges
• Have experience managing teams in an agile Devops environment

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Partner with the best

As a team member, you will understand customer requirements, onboard new customers, and drive adoption. You will also ensure ongoing customer satisfaction and retention through continuous engagement and support.

As a Customer Success Manager, you will be responsible for:

• Driving customer value and business growth by maximizing solution impact, ensuring retention, and expanding Akamai's Enterprise Security.
• Building relationships at all levels, including C-suite, by leading strategic reviews and aligning objectives for success.
• Serving as a Strategic Advisor by recommending product features and best practices to accelerate time to value.
• Collaborating with Sales, Pre-Sales, and Engineering to develop solutions, influence the roadmap, and enhance customer value.
• Ensuring seamless onboarding by understanding customer requirements and crafting success plans that align solutions to their goals.
• Fostering customer advocacy and reference-ability to support new business expansion.

Do what you love

To be successful in this role you will:

• Bring 5+ years' experience, including 2 in customer success with SaaS/cybersecurity, and have a Bachelor's degree.
• Build professional relationships across all levels, including CISO, CIO, Security Directors, Network Directors, Analysts, and Engineers.
• Have in-depth knowledge and some hands-on experience in Cybersecurity, Networking, Virtualization or Cloud Computing.
• Demonstrate Project management experience to support efficient planning, execution, and timely delivery of key objectives.
• Exhibit exceptional communication and presentation skills to effectively engage and influence diverse audiences.
• Be passionate about learning and embracing new technologies, with a keen interest in expanding knowledge in cybersecurity.
• Possess 1-2 years of experience in selling, leading customer success, or deploying Zero Trust solutions.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.