Akamai Incident Manager 

India, Uttarakhand, Dehradun 

148121908

Act as a Trusted Advisor

You will be responsible for resolving major incidents that impact customers and/or our platform. You will identify the severity of incidents that warrant scrutiny. Thus ensuring priority is given to incidents based on the impact and/or hazards. The team will evaluate many factors to define the initial severity and the subsequent mitigation actions.

As an Incident Manager, you will be responsible for:

• Working to accurately define the severity level for incidents, ensuring proper priority is assigned to visible issues.
• Demonstrating an ability to quickly evaluate the overall impact of a given situation.
• Identifying, gathering, and leading a team of technical and non-technical people to mitigate complex incidents.
• Directing the troubleshooting and/or resource gathering of activities and engage other functions as required.
• Driving internal communication to ensure incident progress / status is communicated in a timely manner.
• Ensuring that Incident Phase 2 and Phase 3 actions are holistic and will prevent Incident Recurrence.

Do what you love

To be successful in this role you will:

• Have relevant experience as an Incident Manager with developed analytical and technical writing skills.
• Have knowledge of various internet related technologies (HTTP, DNS, network protocols, Unix, streaming).
• Be a good communicator who can disseminate information (verbal and written) in a clear manner.
• Be self-motivated and a team player capable of managing multiple priorities and commitments.
• Have experience developing methods and best practices for delivering outstanding service and participating in knowledge sharing.
• Be a team player who enjoys working in a dynamic and sometimes high pressure atmosphere.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.