דרושים Director Corporate Communications ב-Airbnb ב-ארהב

A Typical Day:

• Platform Operations and Roadmap : Define and evolve the Resource Center platform in partnership with Engineering, Education, Community, Product, and Design teams. Translate host needs into scalable platform features that align with business goals.
• Content Performance : Oversee CMS operations, including content uploads, system configuration, and tool integrations. Monitor key performance metrics to inform platform improvements and content strategy.
• Site Performance : Align platform features to support community-building initiatives. Regularly assess platform performance through data and insights to optimize user experience and test new features.
• Platform Enablement: Train and support internal teams and content creators in using the CMS effectively. Develop documentation, templates, and best practices to ensure efficient content production and ongoing platform adoption.
• Module Development: Design and implement modular content experiences that support a variety of Host learning journeys. Collaborate with Learning and UX teams to ensure modules are intuitive, engaging, and adaptable to evolving Host needs.
• Content Governance: Maintain CMS standards, taxonomy, and workflows to ensure consistency, scalability, and quality across all educational content. Partner with global teams to localize and manage content at scale.
• AI Innovation and Problem-Solving : Share and suggest emerging technologies, tools, and best practices. Bring forward innovative ideas to elevate the Resource Center and off-platform tools to expand our impact on the host community.

Your Expertise:

• 10+ years of hands-on CMS skill on large-scale digital platforms, including managing, delivering, and optimizing content to create seamless user experiences (Contentstack experience is a plus)
• Experience implementing a learning management system (LMS) or scaling interactive, personalized modules within a CMS
• Skill partnering with technical teams to explore and integrate AI-driven enhancements into content platforms
• Deep cross-functional collaboration with engineering, product, design, communications, marketing, localization, and customer support teams
• Data-driven decision-maker with a strong understanding of user insights, product analytics, and market research
• Outstanding technical communication skills and a working knowledge of product development
• Confidence partnering with engineers to resolve bugs and improve platform performance
• Capable of writing clear, comprehensive technical briefs that align platform goals across product, design, and engineering teams
• Strong written and verbal communicator with experience engaging diverse audiences, including executive leadership and external partners
• Experience managing teams, agencies, or vendors in cross-functional environments

Offices: United States

A Typical Day:

• Serve as key operating partner for the Director Strategy, Operations and Measurement on business operations for the global Communications team, e.g., budget planning, mapping key moments for workshops and market visits, leading ongoing rhythm of business
• Design, build, and/or optimize critical frameworks, processes, and assets for our global efforts. Examples may include:
• Optimizing the design, management, and reporting of our increasingly global and multifaceted budget to enable clear regional or market-specific views
• Developing the prioritization approach and ROI framework for global communications initiatives
• Developing the workload and process flow to ensure projects and initiatives are on time, scaled, and resources appropriately
• Drive annual planning process as a key element of central planning and budgeting.

Your Expertise:

• 10+ years of experience in global communications/marketing operations, strategy & operations, and/or management consulting (or the equivalent).
• Experience working with a global organization across disciplines (Finance, Strategy, Consumer and Product, Creative, Production, etc.) and with a range of non-US local teams
• Analytical, structured thinker with strong business acumen. Experience partnering with Finance (FP&A, Strategic Finance) and Analytics/Data Science
• Experience establishing systems and developing processes in a dynamically scaling environment. Ability to take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line
• Passion for cross-functional collaboration
• Ability to own the work in a hands-on way and be in the details
• Ability to effectively communicate and influence decisions at all levels

Offices: United States

A typical day:

• Be a trusted advisor and crucial stakeholder to the LATAM Policy team; to advise on policy comms ideas and strategies to support policy planning and goals
• Ensure the timely cascade of important global and regional policy updates, giving the team guidance and direction on implementation and weaving global messaging into local stories
• Consult and support on policy comms strategies for local regulatory and litigation updates
• Supports teams on proactive campaigns and helps create content and messaging around key issues such as over tourism and housing, linking to global frameworks and playbooks.
• Reviews external-facing policy-related press materials
• Implement strategies to educate internal and external stakeholders about our global policy narrative
• Collaborate with global campaign strategists and regional Communications leads to localize the narrative for regions and geos
• Help drive and or consult on strategic communications plans for proactive Policy campaigns
• Design impactful reports, studies and other deliverables illustrating our social value proposition for sharing with key policy audiences
• Support use of platform data for policy purposes and manage the Corporate Communications Narrative & Data team
• Contribute to written materials: op-eds, presentations, messaging guidelines, Q&As, briefs, presentations, talking points, etc
• Works with the regional team to identify interview opportunities for global executives (VPs and e-staff) and works with country comms leads to develop proposals for exec participation
• Responsible for ensuring the seamless execution of all exec comms briefs, strategies, materials and meetings working in tandem with the country comms leads
• Supports the comms leads with reactive corporate comms issues, ensuring message discipline and escalating when appropriate
• Advises teams on incorporating global narratives and corporate messaging into local programs
• Proactively builds regionally relevant initiatives working with the editorial task force, to include data reports or partnerships with industry bodies, such as IPSOS, Oxford Economics, UNESCO, WWF.
• Drafts briefing documents, op-eds and presentations for globally relevant, regional-level issues or opportunities e.g. sustainability, disaster response etc
• Connects regularly with the editorial task force to suggest story angles, themes and opportunities for corporate relevant stories

Your expertise:

• 12+ years communications / public affairs experience, either working in a PR agency or in-house
• Proven-track record leading Corporate and Policy communications initiatives involving trust, crisis, policy and regulatory matters
• Team management skills, ensuring we are always finding the full potential of our talented team
• Expert knowledge of Latin America’s media environment and political landscape including public policy matters - more specifically relating to traveling, housing, technology, and the short term rental industry.
• Ability to work collaboratively with multi-functional leads in a matrix organization
• Excellent writing skills
• Fluency in both written and spoken English and Spanish is a must, Portuguese a plus.
• Passion for Airbnb and the mission of the company
• Experience working on projects in a fast-paced environment
• Passion for simplicity and getting things done
• Strong organizational skills and attention to detail
• Strong problem solving skills
• Excellent verbal communications and interpersonal skills
• Maintaining enthusiasm and a calm demeanor in stressful situations

Offices: Mexico City, Mexico, Miami, United States, São Paulo, Brazil

A Typical Day:

• Lead and create best-in-class visual storytelling across Airbnb’s social channels
• Concept and execute compelling social-first campaigns and content alongside your copy partner
• Champion breakthrough ideas and translate insights into bold creative direction
• Collaborate with producers, editors, brand teams, and external partners to bring work to life
• Advocate for best practices in social creative and help evolve the visual language of Airbnb across formats and platforms
• Stay tapped into trends in design, social, pop culture, and tech—and bring fresh thinking to the table

Your Expertise:

• 12+ years of experience in art direction or visual design, with a focus on content and campaigns for culturally relevant brands
• Deep portfolio of high-impact work across social, digital, film, and experiential
• Proven track record of leading cross-platform, social-first campaigns that resonate with online communities
• Expert-level visual taste and attention to detail, with fluency in design principles and production processes
• Experience working across in-house, agency, and/or studio environments
• Strong creative leadership, with the ability to guide teams while executing your own ideas
• Collaborative mindset and strong communication skills—able to articulate concepts clearly and persuasively to partners at all levels
• A passion for Airbnb’s mission and a curiosity for how the brand can thrive in new spaces

Offices: United States

The Difference You Will Make:

You must be comfortable writing, organizing, and supporting communications campaigns with high-reach and visibility. You will be adept at time management, developing processes, working with journalists, liaising with cross-functional teams, organizing media inquiries and gathering stories from within our host community.

A Typical Day:

• Support Regional Communications Managers in proactive policy communications strategy and reactive responses to news and local impacts to the business
• Produce and maintain the proactive U.S. policy communications narrative
• Develop internal and external written materials: story pitches, op-eds, messaging guidelines, Q&As, briefs, presentations, talking points, etc
• Serve as connective tissue between regional U.S. comms leads.
• Provide organizational support to the U.S. policy communications team
• Identify opportunities to partner with Airbnb’s public policy team regarding new community policies that protect the business and strengthen the company’s reputation

Your Expertise:

• Bachelor’s degree
• 3+ years of relevant experience in a fast-paced, collaborative environment, including supporting a team in a communications and administrative capacity
• Ability to exercise strong judgment and maintain confidentiality
• Strong process-oriented skills and passion for learning, improving, and sharing best practices
• Excellent communication and writing skills
• Acute attention to detail and follow through, and strong organizational skills
• Knowledge and expertise in building and executing organic campaigns and strategies that drive favorable press and social buzz
• Proactive self-starter with a proven track record of taking initiative
• Positive attitude, enthusiasm and ability to keep a level head in even the most stressful situations
• Personal integrity that reflects Airbnb’s core values and commitment to diversity and belonging

Offices: United States