Sr Director Sales jobs at Adidas in United States, Denver

Key Responsibilities

• Ensure a timely collection of open receivables balance by working closely with the customer, internal stakeholders and solve any causes of non-payments.
• Ensure that all payments are received are allocated accurately and timely without any errors.
• Follow-up in case of discrepancies and ensure they are handled within a reasonable time frame.
• Be accountable and demonstrate ownership, being able to manage escalations towards management, proposing proactive feedback summary and recommended solutions in alignment with the department policy.
• Be able to back-up the Team Leader solving operational complex situations, and to guide, provide training and support to other team members by applying streamlined approaches.
• Lead short-term defined scope projects or support larger projects within finance operations also processing periodic reviews to identify, assess and take action to mitigate risks to project success.
• Manage customer relationship, which includes problem resolution and root cause analysis.
• Assess and review the credit risk on the customer on regular basis to mitigate risk for adidas according to credit policy.
• Perform review, analysis and proposal of release on credit block deliveries.
• Provide insight in the development of the accounts receivable position of the customer to the Credit & Collections leadership team and Sales / Finance stakeholders.
• Act as the point of contact for the process related issues and support on escalations.
• Track disputes, forward to the right department for their solution and follow-up until their closing.
• Identify the improvement opportunities and support their implementation.
• Provide insight into the calculation of the required provision for uncollectable balances.
• Support requests from internal and external stakeholders.
• Establish and maintain strong financial controls over the work performed.
• Ensure desktop procedures are updated in line with standards and policies.

Key Relationships

• Cash Application
• Customer Primary Data
• Account and Sales Operations
• Sales
• Market Finance

Knowledge, Skills and Abilities

• Strong Finance Accumen
• Solid experience with SAP and Excel
• Experience in a Shared Service environment or similar
• Proficiency in English and any other European languages would be a plus, such as German, French and/or Spanish
• Ability to pay close attention to detail
• Solid interpersonal skills combined with a high degree of customer orientation
• Ability to navigate easily within complex organizations, connect with a variety functions, audiences, management styles, or cultures
• Strong problem solving and analytical skills
• Highly results driven and self-motivated team player with compassion, integrity, trust and perseverance
• Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious.

Requisite Education and Experience / Minimum Qualifications

• University degree in Accounting, Business Administration or similar field
• 5 plus years relevant work experience in the accounting / corporate finance area
• Broad and deep theoretical understanding of job function

Key Accountabilities:

• Responsible for the creation of a yearly NAM strategy for each area under their remit. This should take into account consumer trend and behavior, Global and Market business needs, what has and has not worked previously
• Ensure execution of strategy across each area of the business (taking direction from paper to consumer)
• Direct all channel teams that support Brand, SPW/TR and Purpose (set direction, oversee briefs, ensure they know how they can support, what success looks like, clear obstacles, keep accountabilities etc)
• Support VP Brand Communication in MaEx process: building, managing, analysis, forecasting and reporting
• Be able to look across the categories to coordinate, money and resources strategically to accomplish our business goals
• Ensure the execution of the Global/NAM calendar (including any locally planned and globally approved Market-specific initiatives)
• Lead local Brand Campaign creation within Global guidelines while servicing NAM sport needs
• Partnership with Media team for Brand Media and category media planning, decisions and execution
• Set reactive strategy and coordinate with BUs to ensure a consistent approach and application of best practies
• Responsible for key KPIs for each area of responsibility and corrective actions / learnings against them § Oversight of agency roster and selection to ensure strong relationships, good direction, diversity of skill sets and perspectives and appropriate pricing (in partnership with procurement)
• Oversee sell-in tools for key milestones
• Consistent planning and communication with BU teams to ensure marketing and product plans are complimentary
• Lead by example in driving a high employee engagement and high performance culture
• Identify and develop high-potential talents, to fuel the team's succession plan
• Oversee full team, give feedback, counsel, help to ensuring strongest team possible

Knowledge Skills and Abilities:

• Progressive experience in brand and/or product marketing
• Leading and managing a diverse team
• Proven ability to take projects from high level strategy all the way to consumer touch points
• Excellent verbal and written communication skills
• Strong presentation, planning, and analytical skills

Qualifications:

• Bachelor’s degree (B.A.), with an emphasis in Marketing/Business/Sales preferred, and
• At least 10 years sports or other product marketing or related experience, 6 years at the managerial level in the Sporting Goods Industry.
• Equivalent combination of education and/or experience may be substituted for degree.

Key Responsibilities:

• Maximize sales & qualitative market share with respective accounts
• Set objectives, strategies and tactics and drive long-term business planning with assigned accounts by determining sales, gross-profit plans, implementing business, digital and marketing strategies.
• Develop the assigned account portfolio by analysing account specifics and market trends, identifying new opportunities for growth and providing recommendations
• Analyse consumer demand, category trends and competitor assortment on the account’s platform and identify gaps in current assortment with the aim to drive sell-through across all customer touchpoints in online and offline channels
• Proactively search, address, evaluate and service the commercial needs of the accounts and drive key digital acceleration initiatives
• Optimize individual accounts’ profitability
• Drive the monthly sales forecast process (IBP) for respective accounts on category level
• Monitor competitors’ activities within our customers environment and propose win-win action plans to increase market shares
• Continuously improve and develop key sales, digital and customer service processes to provide excellence in service and efficiency in the organization
• Set business targets and provide clear directions for direct reports, mentor and develop individual team members
• Develop and grow strong peer network within own function and key stakeholders across the organization

Authorities:

• as per the adidas authorization matrix

Key Relationships:

• Retail partners
• Other Zone East sales channels
• DPC and Digital teams
• Account Operations
• Sales Development
• Omnichannel & Brand Activation
• GTM managers
• Finance
• European counterparts

KPIs:

• Net sales target achievement
• Sales deductions target achievement
• Standard margin target achievement
• Contribution target achievement
• DSO targets
• DPC targets

Knowledge, Skills and Abilities:

• Sales manager with a proven track record in sales and key account management in mid-to-large sales organization (Key Account Manager, Senior Key Account Manager)
• Strong analytical skills and digital business acumen
• High degree of commercial and business acumen (e.g. sales, retail, trade marketing, customer service, finance and controlling
• Be able to work in virtual teams and ability to lead cross-functional projects
• Strong interpersonal skills with excellent communication and negotiating abilities as well as relationship management
• Flexibility, initiative and determination
• Ability to coach, manage, motivate and develop direct reports
• Fluent in written and spoken in English. Skills in other languages are an added plus

Requisite Education and Experience / Minimum Qualifications:

• University degree preferably in Business or Economy
• Functional: > 4 years’ experience in sales, marketing and / or consulting area
• Industry: consumer driven, ideally apparel/fashion/shoes or FMCG
• Leadership: ideally people management experience
• Exposure: Sports / Fashion

Key Responsibilities:

• Drive financials targets and Kpis for WHS team to ensure profitable growth

• Create channel strategy in alignment with country GM and management team / direct stakeholders to reach expected goals

• Develop strong strategic relationship with main retailers to facilitate implementation of our strategy
• Lead the wholesale team to develop people and identify talents

• Maintain the company policies, processes and guidelines at a high level to ensure compliancy in our daily processes

• Influence internal and external stakeholders to reach the expected targets

• Develop a sell out strategy and action plans with his/her team in WHS to ensure high performance standards of our brands in store

• Lead go to market process for WHS to ensure pre sale plan execution

• Lead the strategic planning for major customers (STAPs) both internally and externally to ensure smooth strategy execution
• Influence the local plan as part of the management team to contribute to the success or our company in the country

Key Relationships:

• WHS Sales Development, WHS VP
• Sales Directors, Market Sales Development, Heads of Customer Service, Market Customer Service lead, KA/Field/Fashion, Sales Coordination
• SCM (Demand Planning, warehouses), Credit Management
• Market support functions (OPS, Finance, Marketing, IT, HR)

Knowledge Skills and Abilities:

• Enhanced functional skills with strong systems, tools and process knowledge in Sales and Customer Service
• Service mindset and excellent planning and organizational skills
• Proven track record of delivering versus measurable sales targets
• High leadership and managerial skills
• Proven track record of successfully managing a team/organization and projects in a matrix organization
• Pragmatic approach with the ability to distinguish between the level of research needed to achieve the desired results

• Highly specialized level of business acumen.
• Extensive depth of theoretical knowledge and organizational practice or expertise across several disciplines.

Requisite Education and Experience / Minimum Qualifications:

• University degree in business, ideally with sales and marketing focus or equivalent professional experience
• 8-10 years Sales and/or business development and/ or Finance experience
• 5 years’ management experience

Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES Includes the following. Other duties may be assigned.

• Ensures the highest level of adidas service is given to each customer.

• As needed, complete any regular sales transactions involving cash, credit, checks, etc.

• Involved indirectly with ticketing of products as well as checking paperwork against items received.

• Assists in product flow from stockroom to sales floor on a fill in basis.

• Ensure that Company assets and stock is always secured in order to alleviate shrinkage.

• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.

• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.

• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.

• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.

• Maintaining general housekeeping standards

• Safekeeping of Company assets

SKILLS REQUIRED

• Listening

• Excellent customer service

• Meeting sales goals

• Selling to customer needs

• People skills

• High energy level

Education And Experience Requirements

• Matric certificate

• 0 – 1 years of retail experience

Assist customers in determining which products and services best fit their needs and interest them in the merchandise. Promotes the sale of merchandise by meeting or exceeding standards for productivity. Maintains awareness of all product requirements and information, promotions and advertising. Maintains inventory and provides customer service. Accountable for accurate and complete sales transactions.

Key Responsibilities:

• Assists customers in the selection of adidas merchandise, while providing information about the product, materials, technology, and functionality.
• Ensures adidas’ customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required.
• Drive and close sales by utilizing adidas’ selling techniques and the in-store AOS system (where available).
• Completes customer sales transactions (cash, credit, debit, etc.).
• Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.
• Proficient knowledge of adidas’ products and programs, including technology, product information and requirements, merchandise promotions, and advertising.
• Help to support and create a team environment by respecting co-workers.
• Adheres to adidas’ brand values and Sales Associate competencies.
• Assist with telephone duties.
• Adheres to company policy and procedures relating to inventory control.
• Other duties as required by store management.

Knowledge Skills and Abilities:

• Must possess and consistently exhibit the competencies relative to the position.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to use a point of sale system/ Basic understanding of cash register functions and cash procedures.

• Ability to exercise good judgment and decision-making skills.
• Demonstrate excellent verbal and written communication skills.
• Demonstrate excellent customer service.
• Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work overtime hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School.
• While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg.
• Must be proficient in English & French (verbal and written)

Qualifications:

Must have or be pursuing a high school diploma or general education degree (GED). Three to six month’s retail experience is preferred.