דרושים Senior Design Director ב-Adidas ב-Egypt, Alexandria

Your task is to drive Consumer Service operational excellence in the contact center across all service channels with focus on efficiency, quality, commercial conversations & consumer experience. You support a global operating model by seeking out opportunities to best practice share.

Partnership/Vendor management

• Lead, manage and deliver Consumer Service targets on a regional level across brands, channels and markets within the boundaries of time, cost & quality, acting in a fast paced, agile development and environment of digitalization and personalization with highest executive attention in Brand and Sales
• Drive implementation of the definition of processes with the local vendor. Ensure that these definitions will allow to leverage or build proper solutions with internal and external cooperation partners.
• Be the operational lead, implementation partner and manage the relationship at a local level with 3rd party vendor (contact center provider, specialist providers). Act as the 1st escalation point for contact center.
• Be the main process counterpart for contact center concerning implementation of roll-outs or new functionalities in your region.
• Manage the alignment of contact center processes within your region, ensuring a consistent Consumer Service experience.
• Lead execution of the formalization and documentation of defined processes, providing transparency on current state and a solid foundation for evolution.
• Manage the Consumer Services budget for Europe, coordinating with Producement, Finance and the Consumer Service vendor to keep costs within budget.
• Leading operational changes to support efficiencies that allow a complex operating model to maintain within the Consumer Service budget.

Continuous Improvement

• Seek out opportunities to improve the consumer experience and drive the process Improvements to reach defined goals.
• Lead process reviews involving all relevant stakeholders to collect appropriate feedback, enrich a backlog of improvements and define the priorities that support KPi’s and improved consumer experiences.
• Drive accountability for achieving KPI’s and metrics. Seek opportunities to continuously improve, keeping both internal and external Consumer Service vendors accountable.

Day-to-day Operations

• Monitor, steer and improve service levels, quality standards, revenue levels and premium membership experiences for our consumers in close cooperation with the contact center.
• Lead monthly, quarterly and annual business reviews with the Consumer Service vendor and seek opportunities for efficiencies and improved consumer experiences

People Management

• Support the vendor in implementing the appropriate structure to be able to manage the respective organization effectively and drive success
• Continuously monitor and evaluate team workload and organizational efficiency of the vendor with the support of data and team feedback and challenge appropriate changes in order to meet business needs.
• Provide team members/direct reports with clear direction and targets that are aligned with business needs and DBC objectives.

Key Relationships:

• Analytics team
• Operational Excellence team
• Insights Analytics team
• Scalability & Growth team
• External vendors
• Extended Digital Consumer Operations team
• CS Product Team
• Procurement

Knowledge, Skills and Abilities:

• High level of leadership and people management skills are required
• Strong attitude on results driven and ability to generate and maintain a big picture view including dependencies in middle and large scale
• Strong ability in identify risks and define mitigation plans
• High level of ability in identify processes improvement and define and realize implementation plan
• Ability to quickly adapt to changing business processes and business partners
• Very good communication & negotiation skills, comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely
• Effective stakeholder management, defining clear scope or work and maintaining a collaborative and positive working environment
• Ability to juggle complex and multiple topics at any one time is requiredHard-Skills
• Comfortable working with enterprise-level platforms and technologies. A plus if had previous experience working with Salesforce, JIRA or OmniHUB
• High level of usage of any reporting KPIs reporting platform
• Project management and project monitoring experience
• Knowledge of Agile working is a plus
• Knowledge of process optimization methodologies (LEAN, 6Sigma, etc…) is a plus
• Fluent English both verbally and written

Requisite Education and Experience / Minimum Qualifications:

• Degree with focus on Business Management, Communication or other related areas, or equivalent combination of education and experience
• 8+ years of experience in Contact vendor management in a Retail, Digital and/or eCommerce environment
• Expert knowledge in respective domain Consumer Service
• Experience in managing highly complex processes, involving multiple teams in different countries
• 2 years of experience in leading a team

Key Responsibilities:

• Assists for the Team Sports and Clubs portfolio in line with the determined sales strategies and objectives under the lead of Teams Sports & Sales Manager in Football Directorate.
• Actively participate in the improvement of the team sports & clubs portfolio
• Assists the Team Sports Sales Manager in the direction of sales activities throughout the season and provides them with necessary know-how and motivation
• Responsible of participating in new team sports & clubs negotiations & deals, contract and P&L management processes in close collaboration with internal stakeholders.
• Supporting Teams Sports Sales Manager regarding coordinating with sourcing office and partnering up with CTC, Brand, SCM for local production opportunities while managing customize ad-hoc request.

Essential Duties & Knowledge, Skills and Abilities:

• Follows continuously the attainment of sales objectives of the customers who are assigned by manager and interferes the process if necessary
• Under the lead of manager, support for the direction of customer purchases during NMM(Seasonal Camp) and ensures that the purchase orders are taken in line with the determined objectives
• Ensures that sales are finalized according to the “sales conditions” set forth for the sales period
• Contributes to the preparation of Risk Order by forecasting additional sales and manages this pool effectively during the sales season
• Follows customer sales, product performance and follows their risks
• Investigates and finds entrepreneurs in regions with high sales potential and shares the applications with management for evaluation
• Gives ‘Team Sports Partners’ about “TS distribution strategy” (sales, stocks, product know-how, service quality, visual support etc.) in order to improve their service level in his/her region.
• Follows the changes and competition in the sector and in the region and informs and directs the customers and the management
• Oversee a portfolio of assigned customers, and actively seek new sales opportunities for Team Sports
• Prepares the daily & weekly & monthly sales reports regularly and can create the new ones for the channel if it is needed
• Attends the outer meetings on the behalf of the channel if it is needed and informs the manager accordingly
• Ready to prepare presentations which are demanded by manager or essential for the channel.
• Providing the training and development of the staff working at the Team Sports Partners after coordination with the related departments

Requisite Education and Experience:

• University degree
• Minimum 3 years of sales experience in a sports/fashion customer- and commercial- focused retail company
• Minimum 2-year of account management or 3rd party relation experience
• Project Management experience may also be valuable
• Advanced numeracy, literacy, and verbal communication skills
• Strong MS-Office skills (Word, Excel, PowerPoint), proficient in MS Office
• Strong interpersonal skills (communication, relationship management)
• Proven competencies in customer focus, negotiation, priority setting and problem solving
• Proven commercial and business acumen knowledge
• Geographical mobility
• Fluent in written and spoken Turkish and English is a must

The Senior Specialist Wholesale Analytics EMC will deliver reporting and analytics services to all cluster stakeholders, enabling data-driven decisions. The role will focus on driving the implementation of analytics tools, maintaining data quality, and ensuring a robust analytical framework across EMC’s Wholesale operations.

• Data Sourcing & Management: Take full accountability for sourcing and managing Cluster data, ensuring data accuracy and timely resolution of issues.
• Sell-In & Sell-Out Reporting: Conduct regular and detailed Sell In & Sell Out reporting on a weekly, monthly, and quarterly basis.
• Data Analysis:
  • o Prepare insightful data analysis for the account and cluster Wholesale teams:
    • Account and Cluster business performance (Sell In & Sell Out)
    • Sell Out analysis based on defined retail KPIs
    • Marketing campaign performance analysis
    • Range analysis and quantitative assortment optimization

• Innovative Sales Concepts: Develop and propose innovative sales concepts and solutions to drive growth.

• Market & Competitor Analysis: Continuously monitor and report on customer and competitor activities, proposing and taking necessary actions.

• Collaboration with Global Teams: Partner with the Global and EM Wholesale business analytics teams, providing local insights to enhance reporting structures and share best practices across regions.

• Market Share Growth: Drive profitable and sustainable market share growth within assigned accounts, while adhering to the adidas Group brand image.

• EMCWholesale team
• EMBusinessAnalyticsteam
• EMDNAteam(Data&Analytics)
• EMCOMNIchannelteam(TradeMarketing)
• CustomerService
• Finance
• SupplyChain Management

Knowledge, Skills, and Abilities:

• Proven experience in Analytics and Business intelligence in Retail
• Experience in Retail Merchandising, including Planning, Trading & Buying, and Category Management: Preferred for the role.
• Strong organizational and planning abilities
• Excellent analytical and problem-solving skills
• In-depth understanding of the footwear, apparel, and accessories/equipment sectors
• Strong knowledge of local markets, consumers, and account needs
• Comfortable working in a multicultural, international environment
• Excellent communication and presentation skills
• Ability to multitask and thrive in deadline-driven environments

andQualifications:

• AdvancedExcelskills and Power BI
• Minimum of 3 years’ experience in Retail & Business intelligence
• Sporting goods industry experience is aplus
• Experience with data and visualizationtechniques
• Passionate about deriving business insight from data, improving processes, and solvingproblems.
• Highly motivated, with the ability to work in a deadline driven

• Advanced
• Power BI : advanced
• Outlook:Advanced
• Word:Advanced
• Power point:Advanced
• Software tools:Intermediate
• SAP:Intermediate
• SQL:Intermediate

Language

• English:Fluent

Purpose & Overall Relevance for the Organisation:

This role will be responsible for managing the relationship with key customers of that sub-process, understanding customer needs and requirements, formulate the solution and service strategy, define KPIs for the service, specify the solution and system requirements, and manage and prioritise demand for the service.

They will also be responsible for identifying and initiating quality and continuous improvement activity for the Invoice to Cash WHS processes.

As a People Manager, this role will ensurethat enough structure and resources are in place to execute the roadmap, delivery of people and process changes. This position will be responsible for the recruitment, coaching and performance management of the direct reports.

Key Responsibilities:

• Define the service strategy for I2C WHS

• Lead the end-to-end process/service design & build for I2C WHS

• Manage the relationship with key customers

• Build and lead the implementation of the solution and service strategy, in line with the overall solution roadmap

• Create and drive agreement on KPIs/SLAs for the service (with both the customer and the operations organization)

• Build solution and system requirements to enable design and ensure smooth integration with upstream and downstream processes

• Ensure compliance of I2C WHS solution against the overall solution governance framework

• Drive the digital transformation journey by designing and implementing the process and systems as well as respective metrics and controls. This person will be the Product owner in SAP S4 (T4M) transformation initiative.

• Manage transitions and transformation initiatives related to GBS operations and markets in accordance with the service level agreement being responsible for signing off Fit Gap analyses and Standard Deviation Logs;

• Drive and manage the implementation of enhanced processes with the respective stakeholder management;

• Design and implement global solutions for Credit, Collections, Deductions and Cash Application processes and its controls while ensuring smooth and immediate data interfacing

• Manage recruitment, coaching and performance management of direct reports

Key Relationships:

• Customers of I2C WHS

• GBS Cross Functional teams

• GBS Transition Team

• GBS PMO

• GBS Ops Delivery Excellence teams

• TRANS4M PMO Team

Knowledge, Skills and Abilities:

• In depth Knowledge and experience of I2C WHS processes would be an advantage

• Extensive experience in process design and process mapping, ideally within Global Business Services

• Familiarity with project management and lean six sigma approaches, tools and phases of project lifecycle

• Experience of RPA and digital transformation

• Experience of coordinating solution governance (incl. build of enterprise model, functional advice for process content), data for the end-to-end solution and prioritising demand

• Vision and capability to define guidelines for solution build and delivery

• Experience in designing for and improving process quality, process review and compliance

• Ability to provide a clear framework for performance to direct reports/project team

• Ability to coach, guide and manage a team

• Pro- active (engaging & impact-oriented) mindset, ability to think end-to-end with a global mindset

• Ability to be self-directed while working under tight deadlines

• Ability to work in a fast paced environment with different international cultures

• Strong numerical and analytical skills

• Strong communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business

• Ability to travel, domestic or international, as required,

• Ability to read, write and communicate in English in a business setting

• Proficiency in MS-Office (Word, Excel, PowerPoint)

Requisite Education and Experience / Minimum Qualifications:

• University degree with focus on Business Administration, or related areas

• Minimum of 10+ years of progressive work experience in process management or process improvement

• 5+ years of experience in I2C WHS would be a plus

Key Responsibilities:

• Drive category business success across all KPIs by executing global-local category plans.
• Deliver a complete local range plan, including range selection, pricing, go-in margin, forecasting, margin efficiency, phasing, segmentation, and campaign execution.
• Coordinates sell in process for upcoming season and make preparation for sell-in tools (Showroom preparation, sell in presentation etc)
• Manage and implement definition tools and drive conclusive competitive analysis to influence pricing considering the competition.Provide pricing inputs to the range architecture framework.
• Manages expectations of channels / accounts for the gaps in the market. Creates tactical price point products, exclusive offers in channel/account base.
• Coordinate the sell-in process for upcoming seasons and prepare all sell-in tools (e.g., showroom setup, presentations).
• Analyses the orderbook for upcoming season, defines action points and works with channels to secure the priorities of upcoming season
• Follows in season brand calendar with related teams (Supply Chain, Channel Leads, Brand Activation and Omni Channel) and takes actions for execution of the calendar
• Establish product segmentation strategy for related categories & accounts.
• Assists Manager CTC adidas in preparing and analyzing reports by providing and consolidating data and by using analytical skills and know-how.

Key Relationships:

• CTC Manager and entire adidas Turkey Brand Team
• EM Turkey Channel Teams (DTC, e-Com, Wholesale)
• EM Hub Bus and CTC
• EM Turkey, SCM
• EM Turkey, Mops
• EM Turkey Demand Planning

KPIs:

• Brand Health KPIS (Brand momentum, Net Promoter Score, Spontaneous purchase intent, etc.)
• Net Sales, GIM%, Share of Category, Gender
• Orderbook Development
• Range size and efficiency (incl. overlap)
• Local Production / SMU / Early Launch efficiencies

Knowledge, Skills and Abilities:

• Strong analytical skills
• Strong interpersonal skills (e.g., relationship management, collaboration, creativity, confidence and facilitation)
• Strong cross functional experience, across merchandising, category management, brand and sales
• Structured, organized and process orientated
• Excellent presentation skills
• Fluent in written and spoken English is a must.

Minimum Qualifications:

• University degree in Industrial Engineering or related field, ideally with marketing and sales focus or equivalent professional experience
• > 4 years ofCategory Management/ Ranging/ Merchandising Experience ideally in sporting goods, fashion or other youth culture brands
• Strong presentation/communications and influencing skills IT skills: Outlook and Word: Basic; Excel and PowerPoint: advanced

Key Responsibilities

• Manage and foster creativity within the design team to ensure that the Company creates and manufactures products that meet the needs of the the Basketball BU partners and customers.
• Collaborate with development to find new and more innovative methods of working to improve products and product ranges.
• Drive product marketing strategies that can be implemented throughout Design
• Close collaboration with Product Marketing and Development teams to implement strategies, concepts, and projects the overall succss of the BU
• Manage, supervise, and provide feedback and development opportunities for the Design team
• Provide designs for key projects to demonstrate leadership and set a high standard of design excellence
• Inspire and motivate teams to pursue cutting-edge ideas that are innovative in the market
• Represent and lead a strong multi-disciplinary Design team when in contact with internal and external parties
• Be up to date on consumers, cultural trends, fashion, sports culture, and athletic findings across multiple categories and disciplines.
• Influencing and working closely with our athlete partners on design direction
• Oversees all Design Direction from Concepts through Development and GTM launches; ensures design and performance objectives; delivers holistic creative process, market research, storytelling, and product design execution.

Key Relationships

• Product Marketing
• External Partner(s) & Athletes
• External Agencies & Creative Resources
• Go To Market Team
• Product Operations
• Athlete Services
• Costing and Development
• SPOMA
• Brand Comms

Knowledge, Skills and Abilities

• Profound textile, graphic, footwear/apparel design knowledge, and credible expertise
• Holistic thinker, can establish and drive end-to-end design strategy and initiatives
• Inspirational and visionary leader
• Strong presentation, planning, and analytical skills
• Excellent verbal and written communication skills
• Strong influence skills and change management
• Ability to manage a team of personnel, direct and indirect
• Ability to travel domestically and internationally as needed
• Comprehensive knowledge of product design with a clear understanding of the athletics market and its culture
• Practical knowledge in the field of computer design software/systems and MS Office
• Display and model innovative, resilient, and empathetic mindsets

Requisite Education and Experience / Minimum Qualifications

• Bachelor’s degree (4 years) from a college/university in the field of Industrial Design or Art / minimum of 10 years of experience in the respective field or an equivalent combination out of education and experience
• At least 5+ years experience of leading Design teams
• Practical experience in the field of Design, including management experience
• Comprehensive knowledge in product design with a clear understanding of the athletics market and its culture
• Fluency in English

• ​
• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.​
• Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years.
• The anticipated low and high end of the base pay range for this position is $197,000 - $290,000. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, proficiency for the role.​
• We officially returned to office in a hybrid work environment, working 3 days in office and 2 days remote. The working location of this position is Los Angeles, California.​
• Though our teammates hail from all corners of the world, our working language is English.

raise the bar of the user experience.

Key Responsibilities:

• Ensure the process repository is continuously updated to reflect current workflows, standards, and best practices.
• Design and maintain end-to-end process models using tools like Signavio.
• Utilize process mining tools to analyze process data, identify inefficiencies, and provide actionable recommendations.
• Drive process re-engineering initiatives to streamline workflows, eliminate redundancies, and enhance efficiency.
• Implement and sustain process governance frameworks to drive consistency, compliance, and standardization across GBS functions.
• Conduct periodic maturity assessments and audits to benchmark processes against industry standards and best practices.
• Develop and execute targeted improvement plans to elevate process maturity goals.
• Create and maintain virtual process learning modules to document business processes, ensuring accessibility for training and knowledge-sharing purposes.
• Collaborate with GPOs, SMEs from Finance, Procurement, and HR teams to align business processes with operational needs.
• Conduct cross-functional workshops, brainstorming sessions, and discussions to promote a culture of continuous improvement and collaboration.

Key Relationships:

• Global Process Owner
• Subject Matter Experts
• Functional GBS Operations teams
• GBS Innovation Team

Knowledge, Skills and Abilities:

• Hands-on experience with Business Process Management and Lean methodologies.
• Strong understanding of end-to-end business processes like Order to Cash, Source to Pay, Record to Report, Hire to Retire within a GBS environment.
• Proficiency in process modeling & mining tools such as Signavio or Celonis .
• Experience with continuous improvement frameworks, including Lean or Six Sigma.
• Expertise in implementing process governance frameworks to ensure consistency and compliance.
• Excellent communication and facilitation skills to engage with diverse stakeholders.
• Problem-solving mindset with a focus on delivering practical and innovative solutions.

Requisite Education and Experience / Minimum Qualifications:

• 8+ years of overall experience, including 3+ years in Business Process Management or Lean Process Improvement.
• University degree or equivalent experience.