דרושים Co Senior Analyst - Customer Issue Resolution ב-3m ב-Poland, Wrocław

Job Description:

CO Analyst - Customer Issue Resolution (m/f/*)

The Impact You’ll Make in this Role

Here, you will make an impact by:

• CIR (Customer Issue Resolution) Management – handling account reconciliation - this includes disputes, payment allocations, offsets to ensure up to date customer account statements and accounts receivable
• Using strong analytical skills to interpret information, examine variables, and suggest alternative solutions to meet customer needs.
• Working withsensitive/confidentialfinancial data and building credibility and trust with customers through timely and accurate issue resolution.
• Interpreting policies and regulations, investigating problems, and communicating with other departments to identify and implement service solutions.
• Working independently and proactively with general support and prioritization defined by the manager/supervisor.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements:

• Minimum 2 years of finance , customer service, supply chain or sales experience
• Advanced English
• Experience with SAP as an additional asset
• Account receivables (AR) and intermediate excel knowledge and experience as an additional asset
• Demonstrated problem solving, reasoning, and analytical skills

Additional knowledge / nice-to-have skills / preferred qualifications that could help you succeed even further in this role include:

• Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills
• Strongly deliver and follow Team KPI targets in timely and efficient manner
• Excellent verbal and written communication skills
• Flexible and detail oriented

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive, and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gaincertifications/co-foundingstudies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus

Job specifics:

• Location Information: Wrocław
• Hybrid (2 days per week / 8 days per month)
• Working pattern: full time

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

The Impact You’ll Make in this Role

As a
Customer Service Manager for North Europe regionyou will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. You will be responsible for the end to end CSO and related processes for your region.

You will partners with the regional business leadership and supply chain on providing the best possible service to the customers in the region.

You will be accountable for regional implementation of area plans, programs and work protocols.

Here, you will make an impact by:

• Manage CSRs on their responsibility (coaching, performance, development, well-being, compliancy). It also includes management of distant CSRs.

• Manage the daily operational activity of your organization (adherence to policies, tier meetings, metrics review, quality standards) Analyze results and manage/propose improvement projects.

• Handle a wide variety of non-routine and difficult customer inquiries where the solution is not immediately apparent. Applies extensive experience and knowledge of related and non-related precedents and policies.

• Participate in Business reviews (present results and action plans) and participate to Customer meetings (present results and action plans).

• Takes appropriate actions to improve Employee and Customer Experience

Your Skills and

qualifications:

• Leadership experience

• English knowledge at min. C1 level

• Good interpersonal skills, flexibility, and adaptability to cultural diversity

• Resilience

• Ability to accompany and promote change in the company

• Problem solving skills, conflict management

• Strong analytical capacity

Additional qualifications that could help you succeed even further in this role include:

• Highly self-motivated.

• Ability to work in culture of compliance.

• Strong interpersonal and relationship building skills.

• Strong Networking and team working ability.

Job specifics:

• Location: Wroclaw

• Hybrid mode – minimum 2 days per week in office

• Full time

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive, and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gaincertifications/co-foundingstudies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Here you will make an impact by:

• Flexible support of improvement opportunities within CIR processes

• End-to-End CIR (Customer Issue Resolution) Management –related to billing, collections and complaints to secure timely payment and short cycle time for customer complaints

• Being able to work and handlesensitive/confidentialfinancial data

• Efficiently building credibility and trust with customers and businesses

• Interpreting policies and regulations, investigates problems, and communicating with other departments and providers to research and resolve issues, identify and implement service solutions

• Working independently and proactively

• Demonstrating a proactive, ownership mindset to managing your customers to achieve team goals

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Minimum 2 combined years of customer service, finance, supply chain or sales experience

• Very good verbal and written communication skills in English

• Very good verbal and written communication skills in German or Dutch (B2 level)

• Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills

• Flexible and detail oriented

Additional qualifications that could help you succeed even further in this role include:

• Experience with customer service processes and systems (especially SAP and SalesForce)

• Account receivables (AR) knowledge and experience as an additional asset

• Strongly deliver and follow Team KPI targets in timely and efficient manner

• Demonstrated problem solving, reasoning, and analytical skills.

Job specifics:

• Work Your Way

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gaincertifications/co-foundingstudies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Here, you will make an impact by:

• Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs

• Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary.

• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities.

• Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements

• Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims.

• Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements:

• Flemish / Dutch, French and English at minimum C1 level(knowledge of any additional European languages will be an asset)

• Equivalent professional experience in customer service area (minimum 3 years)

• Bachelor’s degree or higher from an accredited institution

• Strong skills of ERP and CRM systems ( SAP and Salesforce will be a big advantage)

Additional qualifications that could help you succeed even further in this role include:

• Highly self-motivated.

• Ability to work in culture of compliance.

• Strong interpersonal and relationship building skills.

• Strong Networking and team working ability.

• Proactive approach to job responsibilities.

• Flexibility to adapt quickly to changing priorities.

• Analytical / problem solver.

Job specifics:

• Location: Wroclaw

• Hybrid mode – minimum 2 days per week in office

• Full time

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive, and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gaincertifications/co-foundingstudies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

The Impact You'll Make in this Role

Here, you will make an impact by:

• Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs

• Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary.

• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities.

• Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements

• Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims.

• Participating in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency

Your Skills and Expertise

• Bachelor’s degree or higher from an accredited institution

• Equivalent professional experience (minimum 3 years)

• Strong skills of ERP and CRM systems (SAP and SalesForce desirable)

• English at minimum C1 level(knowledge of any additional European languages will be an

Additional qualifications that could help you succeed even further in this role include:

• Highly self-motivated

• Ability to work in culture of compliance

• Strong interpersonal and relationship building skills

• Strong Networking and team working ability

• Proactive approach to job responsibilities

• Flexibility to adapt quickly to changing priorities

• Analytical / problem solver

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive, and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gaincertifications/co-foundingstudies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

The Impact You’ll Make in this Role

As a

Here, you will make an impact by:

• Proactively managing customer relationship and be the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs

• Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary

• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities

• Preparation and reviewing of the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving cycle time and OTIF improvements

• Collaborating with all internal logistics, Customer Issue Resolution and collection team and business stakeholders to guarantee service quality and to resolve claims

• Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency

Your Skills and Expertise

meet followingrequirements

• Bachelor’s degree or higher from an accreditedinstitution

• Equivalent professional experience

• Strong skills of SAP (ERP system), Salesforce (CRM system)

• Fluency in English and German

Additional qualifications that could help you succeed even further in this role include:

• Ability to work in culture of compliance

• Proactive approach to job responsibilities

• Logical and organized approach to tasks

• Ability to prioritize workload

• Ability to problem solving

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive, and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gaincertifications/co-foundingstudies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

Job specifics:

• Location: Wrocław

• Work Your Way: Hybrid mode – minimum 2 days per week/ 8 days per month in office

• Working pattern: Full time

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

The Impact You’ll Make in this Role

Here, you will make an impact by:

• Managing customer relationships as the single point of contact for all queries and issues, maintaining relationships with Premium Accounts by understanding and anticipating their service needs.
• Handling customer transactions related to order management, order status, backorders, and proofs of delivery, notifying customers of any order issues.
• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaising with the business on customer relationship management via Salesforce.
• Preparing and reviewing reports, internal and external dashboards, and participating in client meetings, conducting service process analysis and driving improvements.
• Collaborating with internal logistics, Customer Issue Resolution, collection teams, and business stakeholders to ensure service quality and resolve claims.
• Participating in customer meetings to identify opportunities to improve customer satisfaction, communication, and efficiency

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements:

• Equivalent professional experience (minimum 3 years)
• Strong skills of ERP and CRM systems (SAP and SalesForce desirable)
• German and English at minimum C1 level
• Bachelor’s degree or higher from an accredited institution

Additional knowledge / nice-to-have skills / preferred qualifications that could help you succeed even further in this role include:

• Highly self-motivated.
• Ability to work in culture of compliance.
• Strong interpersonal and relationship building skills.
• Strong Networking and team working ability.
• Proactive approach to job responsibilities.
• Flexibility to adapt quickly to changing priorities.
• Analytical / problem solver.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive, and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gaincertifications/co-foundingstudies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus

Job specifics:

• Location: Wrocław
• Work Your Way: Hybrid mode – minimum 2 days per week/ 8 days per month in office
• Working pattern: Full time

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.