3M Customer Service Representative German f/m/ 

Poland, Lower Silesian Voivodeship, Wrocław 

434517169

The Impact You’ll Make in this Role

Here, you will make an impact by:

• Managing customer relationships as the single point of contact for all queries and issues, maintaining relationships with Premium Accounts by understanding and anticipating their service needs.
• Handling customer transactions related to order management, order status, backorders, and proofs of delivery, notifying customers of any order issues.
• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaising with the business on customer relationship management via Salesforce.
• Preparing and reviewing reports, internal and external dashboards, and participating in client meetings, conducting service process analysis and driving improvements.
• Collaborating with internal logistics, Customer Issue Resolution, collection teams, and business stakeholders to ensure service quality and resolve claims.
• Participating in customer meetings to identify opportunities to improve customer satisfaction, communication, and efficiency

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements:

• Equivalent professional experience (minimum 3 years)
• Strong skills of ERP and CRM systems (SAP and SalesForce desirable)
• German and English at minimum C1 level
• Bachelor’s degree or higher from an accredited institution

Additional knowledge / nice-to-have skills / preferred qualifications that could help you succeed even further in this role include:

• Highly self-motivated.
• Ability to work in culture of compliance.
• Strong interpersonal and relationship building skills.
• Strong Networking and team working ability.
• Proactive approach to job responsibilities.
• Flexibility to adapt quickly to changing priorities.
• Analytical / problem solver.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive, and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gaincertifications/co-foundingstudies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus

Job specifics:

• Location: Wrocław
• Work Your Way: Hybrid mode – minimum 2 days per week/ 8 days per month in office
• Working pattern: Full time

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.