3M Customer Service Manager - North Europe region m/f/x 

Poland, Lower Silesian Voivodeship, Wrocław 

988301666

The Impact You’ll Make in this Role

As a
Customer Service Manager for North Europe regionyou will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. You will be responsible for the end to end CSO and related processes for your region.

You will partners with the regional business leadership and supply chain on providing the best possible service to the customers in the region.

You will be accountable for regional implementation of area plans, programs and work protocols.

Here, you will make an impact by:

• Manage CSRs on their responsibility (coaching, performance, development, well-being, compliancy). It also includes management of distant CSRs.

• Manage the daily operational activity of your organization (adherence to policies, tier meetings, metrics review, quality standards) Analyze results and manage/propose improvement projects.

• Handle a wide variety of non-routine and difficult customer inquiries where the solution is not immediately apparent. Applies extensive experience and knowledge of related and non-related precedents and policies.

• Participate in Business reviews (present results and action plans) and participate to Customer meetings (present results and action plans).

• Takes appropriate actions to improve Employee and Customer Experience

Your Skills and

qualifications:

• Leadership experience

• English knowledge at min. C1 level

• Good interpersonal skills, flexibility, and adaptability to cultural diversity

• Resilience

• Ability to accompany and promote change in the company

• Problem solving skills, conflict management

• Strong analytical capacity

Additional qualifications that could help you succeed even further in this role include:

• Highly self-motivated.

• Ability to work in culture of compliance.

• Strong interpersonal and relationship building skills.

• Strong Networking and team working ability.

Job specifics:

• Location: Wroclaw

• Hybrid mode – minimum 2 days per week in office

• Full time

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive, and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gaincertifications/co-foundingstudies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.