3M CO Analyst - Customer Issue Resolution m/f/ 

Poland, Lower Silesian Voivodeship, Wrocław 

726521768

Job Description:

CO Analyst - Customer Issue Resolution (m/f/*)

The Impact You’ll Make in this Role

Here, you will make an impact by:

• CIR (Customer Issue Resolution) Management – handling account reconciliation - this includes disputes, payment allocations, offsets to ensure up to date customer account statements and accounts receivable
• Using strong analytical skills to interpret information, examine variables, and suggest alternative solutions to meet customer needs.
• Working withsensitive/confidentialfinancial data and building credibility and trust with customers through timely and accurate issue resolution.
• Interpreting policies and regulations, investigating problems, and communicating with other departments to identify and implement service solutions.
• Working independently and proactively with general support and prioritization defined by the manager/supervisor.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements:

• Minimum 2 years of finance , customer service, supply chain or sales experience
• Advanced English
• Experience with SAP as an additional asset
• Account receivables (AR) and intermediate excel knowledge and experience as an additional asset
• Demonstrated problem solving, reasoning, and analytical skills

Additional knowledge / nice-to-have skills / preferred qualifications that could help you succeed even further in this role include:

• Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills
• Strongly deliver and follow Team KPI targets in timely and efficient manner
• Excellent verbal and written communication skills
• Flexible and detail oriented

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive, and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gaincertifications/co-foundingstudies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus

Job specifics:

• Location Information: Wrocław
• Hybrid (2 days per week / 8 days per month)
• Working pattern: full time

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.