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EY Sector Growth Sr Specialist - Technology Associate Director United States, New Jersey
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The position reports to the Global Industry Strategy & Execution Lead. This is a permanent role.
Your key responsibilities
- Connect and collaborate: Be ‘the glue’ driving close connectivity and collaboration across the Sector, Super Region (SR), and Service Line (SL) teams and ensure alignment with global and SR enablement teams. Cultivate community engagement with the GCSPs that supports a view of client demand and buy in of prioritized accounts to drive growth of the Sector.
- Drive growth of Strategic and Premier Accounts: Work closely with GCSPs of the strategically important accounts in driving solutions and campaigns to fuel growth, while converting opportunities to wins for replication by strengthening relationships and working closely with SL and Region Account / Pursuit teams.
- Facilitate and drive execution: Support the shaping of the vision and ambition for the Sector in collaboration with the Global Sector Leader (GSL), SR Sector Leaders and SL representatives and drive end to end execution; Support the activities of the Sector Board ensuring disciplined and impactful board management. Understand and monitor macro-trends for the Sector and orchestrate the strategic planning cycle to drive growth, support prioritization and timely deployment of solutions, accounts and capital.
- Go-to-Market & ‘Big Bet’ Activation: Support GtM and operations teams to ensure effective delivery of the GtM strategy and execute Sector big bets and alliance initiatives. Involved in supporting capital allocation ensuring investments are prioritized against the Sector strategy to drive growth.
- Brand & Market Reputation: Jointly support with BMC and Insights, the right market reputation for the Sector including sector analyst relations and foster relationships with external parties to support EY’s strategic positioning within the Sector.
Skills and attributes for success
Ideally, you’ll have the ability to:
- work through high levels of stakeholder complexity, ambiguity, conflict and with abstract concepts
- identify innovative alternatives, digging into issues to surface core pain points
- Create and drive a project plan, and direct action with tact and diplomacy
- drive a program of work from start to finish
- easily shift between abstract strategic discussions and operational detail
- build trusted relationships and collaborate across dimensions of matrix
What we look for
- Bachelor’s/University degree or equivalent qualification required
- 10+ years current experience with EY or Global Professional Services firm track record
- As the job involves responding to clients' needs and varying time zones, flexibility to work extended hours
What we offer you
The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $135,300 to $260,400. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $162,300 to $295,900. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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EY Government Public Sector - Database Specialist United States, Virginia, Arlington
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As a Tax Manager in our U.S. Tax Practice, you will help our clients identify and solve complex U.S. and international tax issues as well as assist them in pursuing and successfully aligning all of the different areas of taxation into a benefit-driven strategy.
Skills and attributes for success
- Strong understanding of U.S. tax concepts, including corporate federal and state income tax compliance, as well as income tax provision preparation and review.
- Experience in preparing and reviewing U.S. corporate and partnership tax returns for multinational clients, including income tax provisions for public and private companies.
- Proficient in conducting federal and state tax research, analyzing cross-border tax issues, and drafting technical memos.
- Ability to develop and deliver innovative tax planning ideas and solutions that meet or exceed client expectations.
- Strong analytical skills to assess clients' tax situations and provide practical recommendations.
- Capacity to make informed decisions in complex tax matters and develop implementation plans.
- Excellent relationship-building skills to establish and maintain long-term client partnerships.
- Commitment to continuous professional development and knowledge sharing to enhance service delivery.
- Ability to identify and pursue opportunities for tax planning and special services.
- Proficient in leveraging technology to enhance productivity.
- Effective communication skills to foster open dialogue and supervise team members.
- Willingness to participate in recruiting efforts and contribute to a collaborative, team-oriented culture that supports professional growth.
To qualify for the role you must have
- An undergraduate degree in a related field and a minimum of 3 years of experience in US Tax
- Completion of US CPA or US Enrolled Agent or other related experience or certification relevant to this area of specialization
- A commitment to learning in a tax technology environment
- Strong project management, analytical and organizational skills
- Ability to work within tight deadlines
- Process oriented with excellent documentation skills
- Excellent verbal and written communication skills
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
The salary range for this job in British Columbia is $92,000 to $144,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.
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Palo Alto Support Enablement Escalations Engineer Cortex Cloud United States, Texas, Plano
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
Enablement of the TAC teams - Assist with both ad hoc Q&A and structured training throughout the year
Ownership of critical issues. This doesn’t always mean being responsible for the case, the focus is on the technical driver of the case the customer calls about. This usually means working with the TAC case owner and engineering on a replication or verification, sending guidelines and communicating updates
New product development - combine the responsibility of continuing our state-of-the-art technical knowledge and skills learned from prior technical support, an Enablement engineer will identify supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests
Develop and deliver training materials for TAC. Training is a key component of the day-to-day success of support. An Enablement engineer is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general and sharing those details with TAC via white papers, BBLs, or TOIs
Develop tools for TAC – For better visibility and troubleshooting
Filling in the gaps. Sometimes there are opportunities to “catch” a problem before it escalates. Our team is positioned to identify or help in these unplanned projects that result in a better customer experience, cost reduction or better security
Your Experience
Experience: 7+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers..)
Experience as an Enablement Engineer or an Escalations Engineer is a plus
Experience working with Public Cloud provider technologies and services (AWS, Azure, GCP, OCI, Alibaba, etc..).
Excellent written and verbal communication skills
Scripting skills (JS/Python/Powershell)
Strong proficiency in both Linux and Windows operating systems
Kubernetes implementation and troubleshooting experience is required
Experience training internal technical teams is a plus
You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $123200 - $199100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
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Palo Alto Sr Technical Support Engineer Focused Services XSIAM United States, California
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.
Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.
You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.
Your Impact
- Offer technical support to customers and partners
- Effectively manage support cases from recording to resolution, including timely follow-ups
- Conduct fault isolation and root cause analysis for technical issues
- Author Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review technical content for training, marketing, manuals, and troubleshooting guides
- Travel to customer sites for critical situations, expediting resolutions as needed
- Provide configurations, troubleshooting, and best practices to customers
- Collaborate with the Engineering team to influence product operability
- Participate in weekend on-call rotation and provide after-hours support as required
- Communicate complex technical issues effectively to internal and external stakeholders
- Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change.
Your Experience
- Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer
- Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)
- Analytical troubleshooting skills in Linux, displaying problem-solving abilities
- Strong proficiency in software and infrastructure troubleshooting, testing, and debugging
- Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols
- Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing
- Familiarity with SOAR platforms - writing new and expanding new playbooks using automation and scripting tools.
- Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous)
- Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards
- Exposure to SIEM, vulnerability management tools, and firewalls
- Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities
- Comfortable collaborating across diverse cross-functional teams with open communication
- Previous experience in a customer-facing technical support role (Support Engineer) - advantageous
- Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction
- Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)
- A bachelor's degree in computer science or related discipline or equivalent military experience required (advantageous)
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108,000/YR - $162,000YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
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EY Manager Executive Support Coordinator United States, New York, New York
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Join our Enterprise Support Services team and you’ll be an integral part of our business enablement function that keeps our organization running strong. You’ll use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As an Executive Support Coordinator Manager, Supervising Associate, you’ll work across teams to provide the supervision, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY growth and profitability.
You’ll implement administrative strategic plans as well as maintain performance measurements for a customer base of 650-1,500 people. You’ll also monitor financial and operational performance in accordance with established administrative services parameters. We’ll look to you to effectively lead and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching and performance management to achieve optimal performance. You’ll be part of a high-performing, diverse and inclusive team sharing best practices.
Your key responsibilities
- Manages, counsels and negotiates assignments for approximately 20-30 Executive Support Coordinators based on client need and resources
- Solicits ongoing feedback from customers to evaluate and coach executive assistants on their performance
- Sets up full project plans including; objectives, milestones, priorities, team, calendar and nature of deliverables
- Demonstrates proactive business development by initiating discussions with existing internal customers on possible additional work and satisfaction with current support
- Coordinates and assists with budget planning and is responsible for operating within approved budget
- Meets or exceeds the needs of our internal customers by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value
- Creates a teaming and knowledge transfer culture
- Participates on national projects
- Collaborates across virtual teams to promote seamless service to customers
Skills and attributes for success
- Ability to work with all levels within the firm and build solid relationships with internal groups
- Exercises influence at many levels of the organization
- Proactively identify and address project risks and opportunities
- Can pinpoint alternative solutions when necessary
- Excellent communications skills, attention to detail and strong organizational skills
- Project management experience
- Ability to instill confidence and provide leadership in managing people
To qualify for the role, you must have
- Bachelor's degree in a related discipline, or equivalent work experience
- 6-8 plus years of experience
- 2 plus years of experience managing people
- Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
- Ability to work in the New York EY office
- Flexibility with hours to meet business needs
Ideally, you’ll also have
- Strong MS Office (e.g., Outlook, Excel, Word)
- Proficiency in MS SharePoint
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $66,700 to $124,700. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $80,000 to $141,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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Bank Of America CyberArk Support Specialist United States, New Jersey, Jersey City
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Job Description:
This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.
Responsibilities:
- Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
- Mentors other team members and provides technical leadership
- Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
- Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
- Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
- Provides release support when needed and manages engagement across audiences
- Provides full lifecycle management of the infrastructure and application environments
- Administer and support CyberArk Privileged Access Security Suite (Vault, CPM, PSM, PVWA)
- Monitor CyberArk platform health, availability, and performance, ensuring alignment with operational SLAs
- Troubleshoot and resolve credential vaulting, rotation, and integration issues
- Partner with infrastructure and application teams to enable secure access integrations
- Enforce compliance with internal security policies and external regulatory standards
- Provide Tier-2/3 support for CyberArk-related incidents and service requests
- Participate in audits, evidence gathering, and privileged access governance reporting
- Support change management, testing, and deployment of CyberArk updates and patches
- Create and maintain operational documentation, runbooks, and knowledge base articles
Required Qualifications:
- 3+ years of experience in CyberArk Privileged Access Management (PAM) administration and operations
- Strong hands-on expertise with CyberArk components (Vault, CPM, PSM, PVWA)
- Experience managing credentials across Windows, Linux/Unix, databases, middleware, and APIs
- Familiarity with identity and access management (IAM) principles and privileged access best practices
- Strong troubleshooting, problem-solving, and analytical skills
- Excellent communication and collaboration skills with cross-functional teams
- Ability to describe highly technical information in an understandable level to any audience
Desired Qualifications:
- CyberArk certifications (Defender, Sentry, Guardian)
- Experience with CyberArk Secrets Manager
- Scripting knowledge (PowerShell, Python, Bash) for automation and onboarding
- Experience with cloud platforms (AWS, Azure, GCP) and PAM integrations
- Familiarity with Active Directory, LDAP, and authentication mechanisms
- Exposure to SIEM tools (Splunk, QRadar, etc.) for monitoring privileged activity
- ITIL Foundation certification or knowledge of ITSM best practices
Skills:
- Innovative Thinking
- Production Support
- Result Orientation
- Risk Management
- Solution Design
- Adaptability
- Analytical Thinking
- Collaboration
- Influence
- Solution Delivery Process
- Architecture
- Automation
- DevOps Practices
- Project Management
- Stakeholder Management
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Bank Of America Credit Assistance Specialist 2nd Shift Greensboro NC United States, North Carolina, Greensboro
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This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.
Responsibilities:
- Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
- Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
- Determines the right solution for the client while staying within collections compliance guidelines
- Demonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct
- Achieves quality standards and meets key performance indicators
- Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses
Required Qualifications:
• At least 1 year of customer service experience
• Excellent verbal and written communication skills
• Ability to work within the operating hours and days for this position as outlined in the posted job requisition
• Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs
• Must be proficient in dealing with customers issues in both a routine and complex environment
• Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
• Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making
Desired Qualifications:
• College degree or commensurate work experience preferred
• Credit Assistance and collections experience
• Inbound/Outbound call center experience
• Banking/financial services experience
• Knowledge of banking operations
Skills:
- Active Listening
- Attention to Detail
- Client Solutions Advisory
- Oral Communications
- Account Management
- Adaptability
- Collaboration
- Data Collection and Entry
- Interpret Relevant Laws, Rules, and Regulations
- Liquidity Management
High School Diploma / GED / Secondary School or equivalent
2nd shift (United States of America)These jobs might be a good fit
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The position reports to the Global Industry Strategy & Execution Lead. This is a permanent role.
Your key responsibilities
- Connect and collaborate: Be ‘the glue’ driving close connectivity and collaboration across the Sector, Super Region (SR), and Service Line (SL) teams and ensure alignment with global and SR enablement teams. Cultivate community engagement with the GCSPs that supports a view of client demand and buy in of prioritized accounts to drive growth of the Sector.
- Drive growth of Strategic and Premier Accounts: Work closely with GCSPs of the strategically important accounts in driving solutions and campaigns to fuel growth, while converting opportunities to wins for replication by strengthening relationships and working closely with SL and Region Account / Pursuit teams.
- Facilitate and drive execution: Support the shaping of the vision and ambition for the Sector in collaboration with the Global Sector Leader (GSL), SR Sector Leaders and SL representatives and drive end to end execution; Support the activities of the Sector Board ensuring disciplined and impactful board management. Understand and monitor macro-trends for the Sector and orchestrate the strategic planning cycle to drive growth, support prioritization and timely deployment of solutions, accounts and capital.
- Go-to-Market & ‘Big Bet’ Activation: Support GtM and operations teams to ensure effective delivery of the GtM strategy and execute Sector big bets and alliance initiatives. Involved in supporting capital allocation ensuring investments are prioritized against the Sector strategy to drive growth.
- Brand & Market Reputation: Jointly support with BMC and Insights, the right market reputation for the Sector including sector analyst relations and foster relationships with external parties to support EY’s strategic positioning within the Sector.
Skills and attributes for success
Ideally, you’ll have the ability to:
- work through high levels of stakeholder complexity, ambiguity, conflict and with abstract concepts
- identify innovative alternatives, digging into issues to surface core pain points
- Create and drive a project plan, and direct action with tact and diplomacy
- drive a program of work from start to finish
- easily shift between abstract strategic discussions and operational detail
- build trusted relationships and collaborate across dimensions of matrix
What we look for
- Bachelor’s/University degree or equivalent qualification required
- 10+ years current experience with EY or Global Professional Services firm track record
- As the job involves responding to clients' needs and varying time zones, flexibility to work extended hours
What we offer you
The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $135,300 to $260,400. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $162,300 to $295,900. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
These jobs might be a good fit
