Desktop Support Specialist jobs

Key Responsibilities

Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.

Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Applies basic analytical skills or scientific methods or operational processes to perform straightforward activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Uses standard operating procedures or scientific methods to guide own work and solve standard problems

Impact

• Impacts own work

Interpersonal Skills

• Uses communication skills to exchange information

This role's responsibilities include but are not limited to:

• Partner with both Intel and our supplier teams to help keep the facility conditions in working order, both functionally and aesthetically.
• Participate in repair and upgrade strategic planning for facilities systems.
• Track issues using identified program tracker. Submit tickets for issues. Follow up on repairs.
• Partner with Intel's IFM supplier, proactively identifying building maintenance issues to ensure buildings are aesthetically appealing and inviting to employees and guests. Including issues such as lighting, stains in furniture and carpet, ceiling tile replacements, patch and paint. Perform frequent quality audits and document findings.
• Assist the Intel site REWS Team in keeping the Facilities Condition Assessment database updated. This database is used to drive the creation and funding of a holistic 5 plus year facilities improvement roadmaps.
• Partner with Intel's IFM supplier, proactively identify landscaping maintenance issues such as, irrigation, tree and plant conditions, sidewalks, curbs, paving, parking lot signage and other exterior facility repairs and maintenance.
• Partner with Intel's Workplace Services Manager and Intel service suppliers, ensure that workplace services are aesthetically appealing and submit service request tickets as needed. Check in with suppliers periodically to identify any facilities issues.
• Partner with Site EHS and Site Safety Team representatives, document and escalate utilizing the existing safety structure when observing safety issues such as pallet staging and storage in hallways and office space, abandoned equipment and other office clutter causing egress and fire hazards.
• Follow up on identified maintenance issues and repairs to completion.
• Conduct site daily rounds to identify issues, submitting work orders, driving corrections with urgency and assessing quality of the work.
• Work closely with our building maintenance, landscaping, and custodial management team to achieve site goals.
• Understand our contract with IFM supplier to better support job responsibilities.
• Identify on demand projects work related to building and site maintenance.
• Work with cross site peers to better develop their job roles and responsibilities and BKMs.
• Perform building audit process with our IFM /Soft Services manager and grade accordingly.
• Conduct daily rounds of landscaping areas that have been deemed critical to the site (i.e. site entrances, office building entrances, etc.) and if any discrepancies (excessive weeds, overgrown vegetation etc.) are found, escalate to IFM Landscaping Manager.
• Conduct daily rounds of lighting in each office building lobbies, each cafes and kitchenettes and if any lighting is out, submit WO to have light bulbs replaced.
• Conduct daily rounds of each site dock and verify that they are clean and relatively free of trash/debris, all dock levelers are operational, bump stoppers are not severely worn, compactors are fully operational, not leaking or blocked and that all lights are operational. Submit WOs for any discrepancies found on the docks that need to be addressed.
• Conduct daily rounds of main walkway/hallways that typically get the most foot traffic within each office building and verify if the flooring in the areas are clean. If flooring (i.e. carpet) needs to be cleaned or tiles need replacing, submit WO to have it addressed.
• Continually observe all areas within the buildings, outside and in rear yard for safety issues.
• Audit the facility service yards for issues, i.e. abandon equipment, trash, debris, wood pallets, etc.

The successful candidate should exhibit the following behavioral traits:

• Skills to see problems in a building/facility surroundings.
• Attention to detail.
• Expertise to maintain detailed accurate records and prepare necessary reports.
• Skills to perform work within defined parameters.
• Problem solving skills.
• Tracking and follow up on issue resolution.
• Multitasking skills.

The length of the contract will be 3 years.

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Position not eligible for Intel immigration sponsorship.

Minimum Qualifications:

• Candidate must possess a High School Diploma
• 2+ years of Industrial/Building Maintenance

Preferred Qualifications:

• Experience: Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, Teams, Visio and SharePoint.
• Online collaboration tools such as Smartsheet, QuickBase or similar.
• HVAC, PC skills, Facilities Systems
• Electrical, Fire/Life Safety Systems, and/or Mechanical Systems (cooling tower and pumps).

Weoffer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:

Key Responsibilities

When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.

Knowledge of 3 or more processes on 2 or more technologies or expert level in 1 technology

Basic integration knowledge

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

What you will accomplish:

• Devote yourself to ensuring customer satisfaction

• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty

• Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department

• Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone

• Build strong feedback loops between customers and internal teams to continually improve customer experiences

• Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume

• Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service

What you will bring:

• 2+ years of technology customer support experience with exceptional customer service skills

• Technology or automotive industries experience

• Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications

• Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach

• Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills

• Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred

• Bachelor’s degree or equivalent a plus

Where & When You Will Work:

• Remote Hybrid - must be based in Jacksonville FL

• Remote four days per week - must be in office Wednesdays, and available for periodic (likely quarterly) in-office meetings. Office location is Southside Estates neighborhood of Jacksonville FL.

• Working Schedule: Monday - Friday, 9:00am - 5:00pm EST

The base pay range for this position is expected in the range below:

The Impact You’ll Make in this Role

As a Global Procurement Category Specialist , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Procurement Sub-Category Leadership: Initiates and designs plans to implement Global procurement solutions that will achieve measurable business results. Assembles and leads multiple project teams to implement sourcing solutions. Establishes close working relationships with business unit management and suppliers on sourcing strategies and activities. Researches and understands the short and long-term market outlook for assigned materials and feedstocks. Performs complex contract negotiations. Proactively communicates project direction and status with key regional and/or business unit management. Recommends and influences management decisions in the area of sourcing solutions. Negotiates to resolve issues, implement strategies and ensure client satisfaction
• Procurement Analysis and Design: Determines and implements solutions for multi-faceted situations regarding the distribution of business, negotiation or category strategy, supplier management, and external sources of supply. Develops cause and effect analysis and documentation. Develops and recommends tactical and strategic solutions to business unit clients and management
• Procurement Process Improvement : Identifies and implements opportunities for process improvements that improve service, speed or cost, through analysis of sourcing information and metrics. Minimizes the total product and process cost by leading cost-reduction efforts and facilitating the implementation of innovative sourcing best practices. Recognizes impacts on related processes and ensures communication of issues and proposed solutions to appropriate business and process owners.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher in Business, Supply Chain or Engineering (completed and verified prior to start)
• Three (3) years of combined in sourcing, procurement, supply chain, or chemical & polymer engineering experience in a private, public, government, or military environment

Additional qualifications that could help you succeed even further in this role include:

• Supplier relationship management
• Negotiation experience
• Strong writing skills
• Strong collaboration skills with internal and external stakeholders
• Project management training, experience and aptitude

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.