Support Specialist jobs in United States, California, Santa Monica
Boston Scientific Project Specialist II United States, California, Santa Clarita
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Your responsibilities will Include:
- Support detailed project planning in support of major project, product/process transfer etc.
- Co-coordinating the activities of any BSC allocated project resources.
- Support the PM to identify and manage project dependencies and critical path items while ensuring project quality and utilizing and following appropriate methodologies.
- Development of and adherence to project contract or terms and conditions.
- Liaise with project manager, other team members, and functional management as necessary and effectively communicates project expectations and deliverables to team members in a timely and clear fashion.
- Development and implementation of appropriate supporting documentation and project management tools (meeting notes, decision log, risk matrix, Terms and Conditions)
- Prepare project status updates
- Support a work environment of continuous improvement that supports BSC’s Quality Policy, Quality System and the appropriate regulations for the area they support.
- Identify and escalate unresolved obstacles to the success of the project.
- Participates in the planning, execution, and finalization of projects according to strict deadlines, within budget, and by following organized and repeatable procedures.
- Conducts project post mortems and communicates lessons learned in order to identify successful and unsuccessful project elements.
- Use critical thinking to offer new ideas and potential improvements to the project plan
Required qualifications:
- 3+ years related experience to include leading or managing projects
- 2 yrs experience in data management and technology systems implementation
- Strong data analysis skills
- Strong familiarity with Microsoft Tools and ability to learn software quickly
- Concise verbal and writing communication
Preferred qualifications:
- 3+ years medical device industry experience
- Preferred experience in process development and leading continuous improvement
- Experience in creating & facilitating communication to stakeholders
- Bachelor’s degree
Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
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West Pharma Sales Specialist United States, California, Santa Cruz
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- Achieve revenue goals and for assigned book of business
- Achieve specific growth initiatives with high value programs
- Establish and build commercial relationships with identified and unassigned emerging companies accounts
- Responsible for managing and maintaining the Industry Partners segment in North America, including oversight of directly assigned accounts and collaboration on broader Account Manager responsibilities
- Support internal initiatives to drive alignment, efficiency, and growth within the Industry Partners segment
- Expand West’s sales within emerging companies accounts utilizing all high value programs
- Identify drug product pipelines for emerging companies accounts
- Develop an understanding of customer needs and apply West solutions
- Facilitate technical solutions to identified emerging companies with the support of a designated Technical Customer Support representative
- Actively work with Customer Care Representatives and Marketing to qualify and close new business opportunities
- Create and manage opportunities in CRM
- Prepare quotations for products
- Assist in developing and maintaining a matrix for customer classification for emerging companies
- Maintain emerging companies’ database for both assigned and unassigned accounts
- Facilitate communication between West internal resources and the customer
- Analyze and review emerging accounts sales reports
- Conduct external customer calls and visits as appropriate
- Manage expense/travel budget
- Maintain industry knowledge and expertise
- Actively participate in Technical Customer Support and sales training programs
- Assist in developing strategic projects for this customer segment
- Performs other duties as assigned
- Bachelor's Degree in sales, marketing, science or equivalent experience required
- Minimum 3 years in customer facing experience required
- Pharmaceutical industry experience preferred
- Technical degree preferred
- Selling experience and formal sales training preferred
- Negotiation skills are preferred
- SAP and CRM experience are preferred
- Must be proficient in Microsoft Office - Outlook, Teams, PowerPoint, Excel, and Word
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Able to comply with the company’s safety and quality policies at all times
- Ability to work in an office. May need to stand or sit for extended periods of time
- Communication, quick decision making, interpreting data, reading, or writing, public speaking -- must be able to express or exchange ideas with team members
- Must be able to understand direction and adhere to established procedures
- Read and interpret data, information and documents
- Must maintain the ability to work well with others in a variety of situations
- Must be able to multi-task, work under time constraints, problem solve, and prioritize
- Ability to make independent and sound judgments
- Demonstrates enthusiasm, takes accountability and drives for results
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Boston Scientific Pre Authorization Specialist United States, California, Santa Clarita
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About this role:
The Pre-Authorization Specialist I is responsible for performing proficient benefit verification and pre-authorization functions with insurance carriers, within an established time frame, for new pre-surgical cases submitted to the Pre-Authorization Support Department.
Your responsibilities include:
- Answers incoming calls received through the toll free Pre-Authorization Support ACD and provides appropriate call/case handling
- Performs benefit verification, pre-surgical authorization for new pre-surgical cases, and appeals by working closely with all payers
- Review and understand payer denials, determining appropriate next step according to payer appeal guidelines and internal BSC process.
- Utilizes proficient knowledge in Microsoft Office and database management to document case status, actions, and outcome
- Communicates and builds relationships with HCP offices and sales representatives in regards to all inquiries for the handling of cases, i.e., missing case information, benefits etc.
- Notifies the appropriate internal departments based on receipt of information that department needs to be aware of including complaint handling/adverse event notifications
- Utilizes customer service skills in engaging with customers, communicating with sales representatives, and working in teams in a call center environment to expedite processing of cases
- Maintains current metric standards
- Provides competitive levels of support to the functions of the internal team, Health Care Professional offices, and BSC sales representatives
- Suggests continuous process improvements
- Coordinates with lead and supervisor with regard to complicated cases
Required qualifications:
- High School Diploma or equivalent
- Minimum 2-years authorizing medical procedures/surgeries with commercial, Medicare, Medicare Advantage, and worker’s comp payers. (pain management/spine preferred)
- Minimum 1-year claim appeal experience (preferred).
Work Requirements:
- Secure home office space with ability to protect HIPAA sensitive materials.
- Designated workspace that is free from distractions.
- Home office desk, and chair.
- Reliable high-speed internet connection
Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
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Intel Site Operations Specialist United States, California, Santa Clara
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The Site Operations Specialist is responsible for delivering high-quality, integrated facility services at a site or sub-region, acting as the program manager for the Integrated Facilities Management (IFM) program. This role manages relevant contracts and suppliers for core employee services-including but not limited to IFM, transportation, cafeterias, and building services-and oversees the day-to-day activities of on-site contractors.
The Site Operations Lead interfaces with customers, internal operations teams, and facility occupants to ensure services and assets are operated and maintained according to service level agreements (SLAs), compliance requirements, and organizational standards. The position works closely with internal stakeholders such as the Chief Engineer, Project Managers, System Owners, EHS, and Security, supporting operational excellence, strategic initiatives, and maintaining financial accountability.
Key Responsibilities
- IFM Program Management: Serve as the on-site program manager for the IFM program, coordinating vendor performance and ensuring execution aligns with SLAs and service expectations. Collaborate with internal teams to deliver IFM services and drive operational alignment and efficiency.
- Day-to-Day Operations: Oversee daily contractor activities on-site, supervise projects executed through contractors (internally and externally funded), and interface with customers to guarantee the consistent operation and maintenance of services and assets. Support strategic initiatives to maximize efficiency across all service areas.
- Campus and Building Maintenance: Oversee maintenance services for campus/building structures, including roofs, walls, landscape, hardscape, pavements, facade cleaning, pest control, and structural upkeep programs, leveraging IFM suppliers. Represent scope areas in infrastructure projects from positioning to room acceptance.
- Incident Management: Manage incident response and communication activities to prevent service interruptions and ensure continuity of operations. Develop proactive planning and escalation protocols to minimize disruptions.
- Compliance and Auditing: Ensure facilities, procedures, and service programs comply with all applicable regulations and agency audits. Conduct regular audits of equipment, fixtures, and systems to maintain contractual requirements and consistency with global standards. Maintain audit readiness at all times.
- Project Management: Provide project management for site services, including requirements gathering, assessments, defining milestones, timelines, deliverables, and quality standards. Supervise renovation roadmaps and participate as subject matter expert for green field developments, mergers, and acquisitions.
- Financial Oversight: Monitor site operational budgets, capital equipment, and expense budgets. Track accruals, forecasting, and cost analysis to maximize efficiency and hold teams accountable to financial targets. Collaborate with stakeholders to ensure budget alignment for IFM services, repairs, and maintenance. Demonstrate strong financial acumen in operational decision-making.
- Stakeholder Engagement: Partner with internal teams and external partners to engage with facility occupants, address needs, and ensure proper asset assignment and usage. Build collaborative relationships across all levels and functions, demonstrating excellent interpersonal abilities.
- Change Management and Communication: Develop and help execute comprehensive change management strategies and communication plans related to projects and services, ensuring smooth transitions and stakeholder understanding.
- Vendor Coordination: Manage third-party vendors and suppliers to deliver high-quality employee services, using performance indicators and supplier scorecards to measure and drive excellence.
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. This position is not eligible for Intel immigration sponsorship.
Minimum Qualifications
- Bachelor's degree in a related field or 7+ years of experience in lieu of the degree
- 5+ years of experience as Facilities Manager, Assistant Facilities Manager, Chief Engineer, Site Manager or Assistant Site Manager
Preferred Qualifications
- Strong analytical thinking skills-able to identify trends, insights, and make informed decisions
- Demonstrated financial acumen in budget tracking, forecasting, and cost analysis
Position of Trust
Weoffer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:
Annual Salary Range for jobs which could be performed in the US:
This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.
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Teva NeuroPsych Sales Specialist - Santa Barbara CA United States, California, Santa Barbara
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The following areas of responsibility are essential to the satisfactory performance of this position by any incumbent, with reasonable accommodation if necessary. Any nonessential functions are assumed to be included in other related duties or assignments.
- Build rapport and relationships by interacting effectively with regional team members and key external contacts (ie, HCP and entire office staff) at all levels, demonstrating the awareness of their needs and responding with the appropriate action
- Provide healthcare product demonstrations, physician detailing, and in-servicing of products to current and potential customers
- Consult with physicians, nurses, and medical office staff to appropriately promote product and provide product and patient education
- Strategically manage and grow relationships with key accounts by tailoring solutions to meet their unique needs, leveraging industry insights to drive product differentiation and achieve sales targets
- Regularly review and analyze all provided sales data in order to create effective territory plans and utilize promotional budget funds
- Maintain a competitive edge by effectively addressing external market challenges while fostering a collaborative environment with internal teams to drive cohesive and successful sales strategies
- Open to working with cross-functional teams to integrate diverse expertise and insights and achieve shared objectives
- Maintain a call average as outlined in the sales plan, defined as face-to-face interactions, with healthcare providers focusing on top target customers
- Take calculated risks and apply a range of traditional and nontraditional problem-solving techniques to solve issues creatively in order to improve performance in geographical assignment
- Adhere to all Teva’s compliance policies and guidelines
- Achieve all sales performance goals, reach objectives, and complete all administrative duties for geographical assignment
Any equivalent combination of education, training, and/or experience that fulfills the requirements of the position will be considered.
Education/Certification/Experience
- Bachelor’s degree required, preferably in related field
- At least 1 year of full-time, documented business-to-business sales experience; pharmaceutical sales experience strongly preferred
Skills/Knowledge/Abilities
- Proven record of accomplishments in this specific market toward meeting established objectives
- Demonstrated interpersonal skills, including active listening, empathy, open communication, inclusivity, and openness to feedback
- Well-developed written and oral communication skills
- Ability to interact with HCPs in both face-to-face and virtual environments, and be proficient with technology
- Knowledge of reimbursement, managed care, or marketing preferred
- New product launch experience preferred
- Broad therapeutic area experience particularly in therapeutic area preferred
- Candidate must be able to successfully pass background, motor, and drug screening
- Valid US driver’s license and acceptable driving record required
Full time documented business to business sales experience dependent on level as listed below. Pharmaceutical sales experience preferred. Level of the role will be commensurate to years of experience and performance criteria.
- Sales Specialist : Minimum 1 year
- Executive Sales Specialist : Minimum 7 years
TRAVEL REQUIREMENTS
Regular travel, which may include air travel and weekend or overnight travel
The annual starting salary for this position is between $88,000 – $170,000 annually. Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate.
We offer a competitive benefits package, including:
- Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
- Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
- Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
- Life and Disability Protection: Company paid Life and Disability insurance.
- Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
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Teva NeuroPsych Sales Specialist - San Fernando CA United States, California, Santa Clarita
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The following areas of responsibility are essential to the satisfactory performance of this position by any incumbent, with reasonable accommodation if necessary. Any nonessential functions are assumed to be included in other related duties or assignments.
- Build rapport and relationships by interacting effectively with regional team members and key external contacts (ie, HCP and entire office staff) at all levels, demonstrating the awareness of their needs and responding with the appropriate action
- Provide healthcare product demonstrations, physician detailing, and in-servicing of products to current and potential customers
- Consult with physicians, nurses, and medical office staff to appropriately promote product and provide product and patient education
- Strategically manage and grow relationships with key accounts by tailoring solutions to meet their unique needs, leveraging industry insights to drive product differentiation and achieve sales targets
- Regularly review and analyze all provided sales data in order to create effective territory plans and utilize promotional budget funds
- Maintain a competitive edge by effectively addressing external market challenges while fostering a collaborative environment with internal teams to drive cohesive and successful sales strategies
- Open to working with cross-functional teams to integrate diverse expertise and insights and achieve shared objectives
- Maintain a call average as outlined in the sales plan, defined as face-to-face interactions, with healthcare providers focusing on top target customers
- Take calculated risks and apply a range of traditional and nontraditional problem-solving techniques to solve issues creatively in order to improve performance in geographical assignment
- Adhere to all Teva’s compliance policies and guidelines
- Achieve all sales performance goals, reach objectives, and complete all administrative duties for geographical assignment
Any equivalent combination of education, training, and/or experience that fulfills the requirements of the position will be considered.
Education/Certification/Experience
- Bachelor’s degree required, preferably in related field
- At least 1 year of full-time, documented business-to-business sales experience; pharmaceutical sales experience strongly preferred
Skills/Knowledge/Abilities
- Proven record of accomplishments in this specific market toward meeting established objectives
- Demonstrated interpersonal skills, including active listening, empathy, open communication, inclusivity, and openness to feedback
- Well-developed written and oral communication skills
- Ability to interact with HCPs in both face-to-face and virtual environments, and be proficient with technology
- Knowledge of reimbursement, managed care, or marketing preferred
- New product launch experience preferred
- Broad therapeutic area experience particularly in therapeutic area preferred
- Candidate must be able to successfully pass background, motor, and drug screening
- Valid US driver’s license and acceptable driving record required
Full time documented business to business sales experience dependent on level as listed below. Pharmaceutical sales experience preferred. Level of the role will be commensurate to years of experience and performance criteria.
- Sales Specialist : Minimum 1 year
- Executive Sales Specialist : Minimum 7 years
TRAVEL REQUIREMENTS
Regular travel, which may include air travel and weekend or overnight travel
The annual starting salary for this position is between $88,000 – $170,000 annually. Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate.
We offer a competitive benefits package, including:
- Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
- Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
- Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
- Life and Disability Protection: Company paid Life and Disability insurance.
- Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
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Boston Scientific Patient Education Specialist United States, California, Santa Clarita
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Shift Hours:5:30 am-5:00 pm PST
Your responsibilities will include:
- Managing a pipeline of candidates through daily outbound calls to connect, educate and nurture patients through all stages required prior to procedure.
- Update CRM systems by entering in candidate information received via phone, website, care cards, local therapy awareness events as well as from physician offices and hospitals.
- Articulate our products clearly and concisely over the phone and adapt conversations based on the needs of the patient.
- Answer patient questions, handling objections and sending additional information, if needed.
- Meet daily performance metric requirements to achieve quarterly goals.
- Remain knowledgeable on our products, therapy indications, competitors, and clinical studies.
- Maintain regular communications with your local field sales team to stay up to date on regional market updates and identify sales opportunities.
- Proper utilization of sales procurement software as well as performance improvement tools and knowledge management systems.
- Position may require travel to meet with local sales reps, physicians, and customer staff.
- Perform other duties as assigned, including special projects.
Required qualifications:
- 0-1 Years with High School Diploma and/or
- Equivalent experience, training , or apprenticeships
- Strong analytic, problem-solving, and critical thinking skills as well as excellent verbal and written communication
- Ability to work independently and effectively within a team
- Good organizational skills and the ability to multitask
- Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge
- Ability to work in a fast-paced environment and be motivated in a metric/goals-based setting
- Experience using CRMs
- Demonstrates strong active listening skills to understand patient needs and respond appropriately
- Ability to engage in an empathetic and understanding manner
- Provides support to sales representatives, ensuring seamless execution of patient engagements
Preferred Qualifications:
- Bachelor’s Degree
- Salesforce experience
Maximum Salary: $ 73008
Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.
These jobs might be a good fit
Share
Your responsibilities will Include:
- Support detailed project planning in support of major project, product/process transfer etc.
- Co-coordinating the activities of any BSC allocated project resources.
- Support the PM to identify and manage project dependencies and critical path items while ensuring project quality and utilizing and following appropriate methodologies.
- Development of and adherence to project contract or terms and conditions.
- Liaise with project manager, other team members, and functional management as necessary and effectively communicates project expectations and deliverables to team members in a timely and clear fashion.
- Development and implementation of appropriate supporting documentation and project management tools (meeting notes, decision log, risk matrix, Terms and Conditions)
- Prepare project status updates
- Support a work environment of continuous improvement that supports BSC’s Quality Policy, Quality System and the appropriate regulations for the area they support.
- Identify and escalate unresolved obstacles to the success of the project.
- Participates in the planning, execution, and finalization of projects according to strict deadlines, within budget, and by following organized and repeatable procedures.
- Conducts project post mortems and communicates lessons learned in order to identify successful and unsuccessful project elements.
- Use critical thinking to offer new ideas and potential improvements to the project plan
Required qualifications:
- 3+ years related experience to include leading or managing projects
- 2 yrs experience in data management and technology systems implementation
- Strong data analysis skills
- Strong familiarity with Microsoft Tools and ability to learn software quickly
- Concise verbal and writing communication
Preferred qualifications:
- 3+ years medical device industry experience
- Preferred experience in process development and leading continuous improvement
- Experience in creating & facilitating communication to stakeholders
- Bachelor’s degree
Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
These jobs might be a good fit
