Support Specialist jobs in Canada
Johnson Electric Electrical PLC Control Specialist - CME Canada, Ontario, Hamilton
Share
Location:Ancaster, ON (Home location is Ancaster but travel will be required to Mississauga and Stratford)
As our next, you'll be responsible for designing control systems for new machines, troubleshooting and/or modifying existing control systems, and performing systems project management.
Why You’ll Love Working Here:
Innovative Environment : Work on cutting-edge technologies and innovative projects that push the boundaries of what’s possible.
Professional Growth : Opportunities for continuous learning and professional development through training programs and workshops.
Collaborative Culture : A supportive and collaborative work environment where teamwork and knowledge sharing are encouraged.
Competitive Compensation : Attractive salary packages and comprehensive benefits that reward your hard work and dedication.
Global Presence : Be part of a global company with diverse teams and the opportunity to work on international projects.
What You’ll Be Doing:
Designs, develops and implements Control Systems
Programs PLC’s including Allen Bradley, Siemens and ControlLogix
Programs HMI & servo systems program
Programs robotics and automation systems
Integrates electrical systems
Coordinates and supervises machine startups and process launch
Designs control panels, wiring diagrams and BOM
Troubleshoots electrical systems - (575 volts, wiring, fuses etc)
Understands of Wonder Ware software
Instructs maintenance personnel on the use, functionality, and programming of all automation systems
Mentors licensed Electricians and help them develop PLC programming and troubleshooting skills
Assists in automation cell improvements and actively implements continuous improvement initiatives related to automation and robotics
Press appreciation projects (repairs and rebuilds) will be a key focus
Support plant major breakdowns and repairs as needed
Adheres to Johnson Electric’s policies and procedures
Adheres and supports Johnson Electric’s Safety and Environmental policies and practices
Ensure the requirements of the Quality Management System, IATF 16949 and ISO 14001 are conformed to
Other duties as assigned
Qualifications:
University Degree in Electrical Engineering or College Diploma
Minimum 5+ years of demonstrated skills and experience in controls and data acquisition in an automotive manufacturing environment
Ability to function within multidiscipline teams and to act as a team lead on specific projects an asset
Technical & Skill Requirements:
Strong interpersonal and leadership skills
Strong computer skills (AutoCAD, MS Office, etc.)
Able to communicate effectively, both written and verbally, at all levels of the organization.
High level of integrity and dependability with a strong sense of urgency and results orientation.
Knowledge of Cincinnati, Dorst, and SMS presses is preferred
WORK ENVIRONMENT (including Physical Demands):
Combination of office environment and manufacturing environment
Exposure to noise, heights, confined spaces, poor lighting conditions, material, products and by-products associated with the manufacturing of powered metal components, exposure to metal working fluids, temperatures, and weather extremes that require the use of specialized protective devices, clothing or equipment
Required to climb stairs, ladders and scaffolding to access elevations, able to crouch for periods of time, push, pull, lift, and turn while carrying tools, material and equipment in various parts of the facility. Excessive walking. Operate material handling equipment including cranes, lift trucks chain hoists etc.
Travel between plants as needed on projects or support needed at each plant
Home location is Ancaster but travel will be required to Mississauga and Stratford
Ability to travel preferred. Travel will be reimbursed as per JE Travel policies (use of own vehicle).
Willing to work overtime.
Project and support requirements may include afternoon or night shifts and weekends
What We Offer:
Johnson Electric offers talented people like you the opportunity to grow professionally and personally, surrounded by some of the most dedicated, innovative, and entrepreneurial colleagues you will find anywhere. Of course, we offer competitive pay and benefits, and far more than that, we offer you a culture driven by our values and designed to ensure that our most important asset—our people—can flourish.
These jobs might be a good fit
Forter Senior Manager Customer Support Canada, Ontario, Toronto
Share
About the role:
We are seeking an experienced and strategicto lead and scale our North American technical support organization. This is a critical role that requires a blend of people management, operational excellence, and forward-thinking program management.
What you’ll be doing:
- Lead and develop: Provide leadership and mentorship to both the local and international teams, fostering a culture of ownership, continuous learning, and professional growth.
- Contribute to strategy: Partner with senior leadership to define and execute the regional support strategy, ensuring alignment with global initiatives and business objectives.
- Drive innovation: Lead the planning and execution of strategic programs, including the evaluation, selection, and implementation of AI and machine learning solutions to enhance support efficiency and customer self-service capabilities.
- Ensure operational excellence: Oversee all technical support operations for the North American market while also partnering with APAC and EMEA leadership for a global experience, ensuring the team consistently meets and exceeds key performance indicators (KPIs) and service level agreements (SLAs).
- Collaborate cross-functionally: Act as a key liaison and advocate for the customer with internal stakeholders, including executive leadership, Product, Engineering, and Sales, to influence product roadmaps and drive resolution for complex issues.
- Uplevel processes: Continuously review, optimize, and standardize support processes, procedures, and documentation to improve scalability, efficiency, and the overall customer experience.
- Serve as a leader:Handle high-profile escalations and act as a senior point of contact for strategic accounts, ensuring swift and effective resolution.
What you’ll need:
- 6+ years of experience in a technical support or customer service leadership role, with experience managing a technical support team.
- Program management expertise: Proven track record in program or project management, specifically with experience leading the implementation of new technologies such as AI, automation, or ticketing system migrations.
- Strategic mindset: Deep familiarity with CRM systems (e.g., JSM, Atlassian, Salesforce) and a strong understanding of how to leverage technology to scale support operations effectively, both regionally and internationally.
- Strong communication: Exceptional communication, presentation, and negotiation skills with the ability to build trust and influence senior-level stakeholders and executives.
- Proven business acumen: An understanding of how support operations impact revenue, retention, and customer lifetime value.
- Leadership: Demonstrated ability to lead, motivate, and manage a diverse and high-performing team in a fast-paced environment.
- Problem-solving: Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023, )
- Fortune’s Best Workplaces in NYC (2022, 2023 and )
- Forbes Cloud 100 (2021, 2022, 2023,2024 and )
- #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
- Anti-Fraud Solution of the Year at the Payments Awards ( )
- SAP Pinnacle Awards “New Partner Application Award” (2023)
- Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)
Benefits:
- Competitive salary
- Restricted Stock Units (RSUs)
- Matching Retirement Plan
- Comprehensive and generous health insurance, including vision and dental coverage
- Generous PTO policy
- Half day Fridays
Salary Range:+ bonus + equity + benefits
These jobs might be a good fit
MongoDB Senior Solutions Architect Performance Specialist Canada, Quebec, Montreal
Share
- Ideally 3-8 years of related experience in a customer facing role, with 3 years of experience in pre-sales with enterprise software
- Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
- Significant experience in automated performance testing, including writing test plans, executing tests on tools like Locust, Gatling, jMeter, etc, and interpreting results using tools like Grafana, Prometheus, Kibana, etc
- Knowledge of infrastructure deployments for distributed systems such as Cloud Providers (AWS, GCP, Azure) and on-prem systems (VMWare, OpenShift, Kubernetes)
- Ability to project manage cross-functional teams
- Experience designing with scalable and highly available distributed systems in the cloud and on-prem
- Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
- Significant experience with data modeling relational databases and NoSQL databases like MongoDB
- Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
- Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan
- The ability to travel up to 20%
- A Bachelor’s degree or equivalent work experience
- Experience selling databases and/or deploying applications with any of the major cloud providers
- Experience in data engineering or AI/ML projects
- Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks
- Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
- A MongoDB Certification
- A Cloud Provider Certification
In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
- Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
- Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
- Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
- Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members
- Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends
- Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
- Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
- Relational Migrator: Learn to migrate from relational databases seamlessly
- Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
- Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes
- Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
- Cutting Edge RAG and AI Architectures: Help customers on their generative AI journeys and working with industry leading partners in the space
- Effective Communication: Master presentations, demonstrations, and whiteboarding
- Client Interaction: Develop strategies for discovery and objection handling
- Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries
These jobs might be a good fit
Johnson Electric Product Development Engineer/Specialist Canada, Ontario, Stratford
Share
As our nextProduct Development Engineer / Specialist,you'll beresponsible to support and lead the development and manufacturing implementation of new Powder Metal components and products.
Why You’ll Love Working Here:
Inclusive Workplace : An inclusive and diverse workplace where all employees are valued and respected.
Technological Leadership: Be part of a company that is a leader in its field, driving technological advancements.
Work-Life Balance: Flexible working hours and policies that support a healthy work-life balance.
Recognition Programs: Programs that recognize and reward employee achievements and contributions.
Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
What You’ll Be Doing:
Participate and contribute in product and process Feasibility Reviews
Acquire and analyze process and product data; make recommendations based on the analysis of these results
Create and implement new procedures through verbal and written instruction to Production Staff
Participate in the design and implementation of preventative and corrective actions
Guide other team members as appropriate and required
Develop and update Advanced Product Quality Planning documentation such as Process Flow Diagrams, Process Failure Modes and Effects Analysis, Process Control Plans, Process Sheet documents and others when required.
Verify the accuracy and approve product documents as required
Work with Production and Quality to aid in the troubleshooting of production parts and processes; providing support where needed
Work on multiple product lines where opportunities exist
All other duties as assigned
What We’re Looking For:
Technician or Technologist in a Metallurgical, Materials or Mechanical discipline
C.E.T. designation eligibility considered an asset
Must be an individual with a practical hands-on approach and strong organizational skills
Demonstrated experience working in a fast-paced manufacturing environment such as Automotive
Demonstrated experience in establishing and working with timelines to achieve objectives
Strong Computer Literacy. Good knowledge of MS Excel and similar Microsoft products
Working knowledge in the use of AutoCad
Working knowledge of basic statistical methods for data analysis and comparisons
Basic ability to read technical drawings
These jobs might be a good fit
EY Senior Valuation - Litigation Support Canada, Ontario, Toronto
Share
for the third consecutive year, certified as afor a second year in a row, and awarded as
and equip you withworld-class experiencesthrough coaching and training programs as well as the use ofadvanced technology and AI. We’ll fuel you and your extraordinary talents in a
over 2.600 professionals in Greece, to experience great flexibility under ourhybrid operating modelacross our offices in Athens, Patras, and Thessaloniki and help to
As a financial analyst in our team, you will:
- Become from day one a contributing team member, performing in a professional environment alongside a vibrant and exciting team of experienced financial due diligence professionals.
- Learn and develop technical and personal skills to support achievement of career goals, through a blend of structured learning, coaching and experiences.
- Gain diverse experience, with each project offering new opportunities to expand your technical expertise over a wide range of sectors.
- Be a vital member of the team executing financial due diligence projects. You’ll be focused on understanding the client’s business, profit drivers and trends, help clients mitigate risks and improve deal structures.
What we look for
- Excellent academic background, including a bachelor’s degree from a top tier university in Accounting / Finance / Banking / Economics, or anyother related field with a strong quantitative focus
- relevant working experience,ideally in a Corporate Finance department, or Big4 professional services firm
- Excellent written and verbal skills both in Greek and English
- Advanced knowledge in MS Office packages , in particular MS Excel and PowerPoint
- Strong numerical / analytical ability and a sound grasp of financial accounting
- Strong team participation , communication , and interpersonal skills , particularly in teams with diverse skills and backgrounds
- Strong problem-solving , attention to detail and project management skills
- Willingness to learn, proactivity and the ability to adapt to new challenges and ideas and work under tight deadlines
- Professionalism
Ideally, you’ll also have
- An MBA or a master’s degree in accounting / finance / Auditing,or any other related field with strong business and quantitative focus
- Working experience in audit and assurance and/or M&A role
- An active CPA/ACCA/ACA/CFA certification (or in a final stage of completion)
- Solid negotiation and influencing skills, and the ability to develop long-lasting relationships both internally and externally
Additionally, we offer you the ability to Shape your Future with Confidence by:
- Developing your professional growth:
- You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.
- Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.
- Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.
- Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.
- Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.
- Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.
- Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services & Consulting).
- Fueling an inclusive culture:We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Building a better working world
These jobs might be a good fit
EY Print Shop Production Specialist Canada, Ontario, Toronto
Share
This position is fully on-site and requires the individual to work from the Toronto office
Your key responsibilities
- Prepare, and build production files for print and digital output, conduct quality checks on printed materials ensuring accuracy and compliance with EY branding and formatting standards
- Manage the end-to-end process of print jobs, from initial intake to final delivery, while upholding high standards of quality and ensuring timely completion at every stage.
- Provide scanning services to clients as needed
- Seek opportunities for efficiency improvements
- Operate and maintain production equipment such as printers, cutters, and laminators
- Manage inventory levels of print supplies and materials ensuring that stock is maintained and reordered are places as necessary
- Interact with internal clients in person, and via email to capture specifications and expedite work orders
- Respond to walk-in requests and coordinate timely pick-up of completed jobs
- Troubleshoot basic printing and scanning issues and maintain a clean, and organised print shop environment
- Adhere to all safety protocols and guidelines to ensure a safe working environment
- Perform physical tasks such as lifting print materials and standing for extended periods
- Support with other occasional duties as assigned
Ideally, you’ll also
- Exhibit strong attention to detail and a commitment to quality control
- Be comfortable working in a production environment with moderate noise and physical activity
- Familiarity with print environments, production workflows, and volume-based operations is considered a strong asset
What we look for
- 1-3 years of experience in printing and document production, administrative support, or customer service
- Strong organisational skills with the ability to manage a high volume of requests and multitask efficiently in a fast-paced environment
- Superior customer service skills, both verbal and written
- Self-starter with the ability to work independently
These jobs might be a good fit
EY On-site Technology Support Canada, Alberta, Calgary
Share
Technical Responsibilities of an On-Site technician
- Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
- Troubleshooting and Problem solving: PC, MAC, application, and network connectivity issues, etc.
- ServiceNow ticket management; prioritizing tickets and awareness of SLAs
- Supporting Microsoft Windows and MAC operating systems
- Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
- Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
- Conference room support may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks)
- Printer support (installation, configuration, relocation, and troubleshooting)
- Event and Meeting Support (may occur on-site or off-site)
- Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
- Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
- VIP/White Glove support
- Occasional after-hour support may be required
Interpersonal skills an On-site technician should have
- Outstanding customer service skills
- Excellent communication skills
- Great team mentality
- Self-motivated, organized, detail oriented, ability to multi-task
- Desire to learn and build a career as unique as you are
Experience Requirements
2+ years of on-site technical support experience, or degree in related discipline
What we offer you
develop you with future-focused skills and equip you with world-class experiences.
To help createan equitable
These jobs might be a good fit
Share
Location:Ancaster, ON (Home location is Ancaster but travel will be required to Mississauga and Stratford)
As our next, you'll be responsible for designing control systems for new machines, troubleshooting and/or modifying existing control systems, and performing systems project management.
Why You’ll Love Working Here:
Innovative Environment : Work on cutting-edge technologies and innovative projects that push the boundaries of what’s possible.
Professional Growth : Opportunities for continuous learning and professional development through training programs and workshops.
Collaborative Culture : A supportive and collaborative work environment where teamwork and knowledge sharing are encouraged.
Competitive Compensation : Attractive salary packages and comprehensive benefits that reward your hard work and dedication.
Global Presence : Be part of a global company with diverse teams and the opportunity to work on international projects.
What You’ll Be Doing:
Designs, develops and implements Control Systems
Programs PLC’s including Allen Bradley, Siemens and ControlLogix
Programs HMI & servo systems program
Programs robotics and automation systems
Integrates electrical systems
Coordinates and supervises machine startups and process launch
Designs control panels, wiring diagrams and BOM
Troubleshoots electrical systems - (575 volts, wiring, fuses etc)
Understands of Wonder Ware software
Instructs maintenance personnel on the use, functionality, and programming of all automation systems
Mentors licensed Electricians and help them develop PLC programming and troubleshooting skills
Assists in automation cell improvements and actively implements continuous improvement initiatives related to automation and robotics
Press appreciation projects (repairs and rebuilds) will be a key focus
Support plant major breakdowns and repairs as needed
Adheres to Johnson Electric’s policies and procedures
Adheres and supports Johnson Electric’s Safety and Environmental policies and practices
Ensure the requirements of the Quality Management System, IATF 16949 and ISO 14001 are conformed to
Other duties as assigned
Qualifications:
University Degree in Electrical Engineering or College Diploma
Minimum 5+ years of demonstrated skills and experience in controls and data acquisition in an automotive manufacturing environment
Ability to function within multidiscipline teams and to act as a team lead on specific projects an asset
Technical & Skill Requirements:
Strong interpersonal and leadership skills
Strong computer skills (AutoCAD, MS Office, etc.)
Able to communicate effectively, both written and verbally, at all levels of the organization.
High level of integrity and dependability with a strong sense of urgency and results orientation.
Knowledge of Cincinnati, Dorst, and SMS presses is preferred
WORK ENVIRONMENT (including Physical Demands):
Combination of office environment and manufacturing environment
Exposure to noise, heights, confined spaces, poor lighting conditions, material, products and by-products associated with the manufacturing of powered metal components, exposure to metal working fluids, temperatures, and weather extremes that require the use of specialized protective devices, clothing or equipment
Required to climb stairs, ladders and scaffolding to access elevations, able to crouch for periods of time, push, pull, lift, and turn while carrying tools, material and equipment in various parts of the facility. Excessive walking. Operate material handling equipment including cranes, lift trucks chain hoists etc.
Travel between plants as needed on projects or support needed at each plant
Home location is Ancaster but travel will be required to Mississauga and Stratford
Ability to travel preferred. Travel will be reimbursed as per JE Travel policies (use of own vehicle).
Willing to work overtime.
Project and support requirements may include afternoon or night shifts and weekends
What We Offer:
Johnson Electric offers talented people like you the opportunity to grow professionally and personally, surrounded by some of the most dedicated, innovative, and entrepreneurial colleagues you will find anywhere. Of course, we offer competitive pay and benefits, and far more than that, we offer you a culture driven by our values and designed to ensure that our most important asset—our people—can flourish.
These jobs might be a good fit
