Customer Support Specialist jobs in Australia

Your key responsibilities

• Working as part of our integrated team in owning and coordinating the provision of statutory reporting services to an allocated book of corporate clients on a day-to-day basis.

• Oversight and supervision of the statutory reporting services we provide, including the co-ordination of client and auditor stakeholders.

• Management and delivery of the full spectrum of corporate financial reporting services based on where our clients’ needs take us with full support from some of Australia’s best Financial Accounting and Advisory and Tax technicians.

• Building networks and meaningful connections internally and externally to stay abreast of issues and build a pipeline of future opportunities.

• Supervision of our team members and support for their career development.

• Contributing to a positive team culture that promotes high performance, strong collaboration and teaming, and celebrates successes.

Skills and attributes for success

• Detailed knowledge of, and experience with, Australian Accounting Standards gained through working in a professional services firm or in a comparable industry role.

• Experience in working with remote teams, both within Australia and overseas.

• Strong communication skills with a confidence to lead discussions with clients in relation to both technical matters and in the coordination of engagements.

• Demonstrate a high level of accuracy with first-class prioritisation and organisational skills.

• CA qualification or equivalent completed or in the process of completing.

Ideally, you’ll also have the skills and attributes below but don’t worry if you don’t tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn.

• Willingness and ability to work collaboratively in a dynamic team environment.

• A proactive approach with the ability to work under pressure and adhere to reporting deadlines.

• A flair for identifying risk and driving continuous improvements and automation.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences

• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally

• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

© 2025 Ernst & Young Australia. A member firm of Ernst & Young Global Limited. All Rights Reserved. Liability limited by a scheme approved under Professional Standards Legislation.

Manager or Senior Manager - Stamp Duty Specialist

As our Manager or Senior Manager you’ll be working directly with clients to shape and enhance business strategies to help them solve tomorrow's problems today.

Your key responsibilities

• Support clients in managing indirect tax risks, ensuring regulatory compliance, and identifying opportunities to enhance their overall tax position through assurance, due diligence, and technology-driven solutions.
• Collaborate across multiple projects to advise on key indirect tax issues, leveraging data analytics and emerging technologies to help clients achieve their business goals.
• Foster strong client relationships through successful project delivery, while mentoring junior team members and contributing to a positive and inclusive team culture.

Skills and attributes for success

• Demonstrated technical experience in indirect tax, including Stamp Duty, ideally gained within a law firm, Big 4, or mid-tier accounting firm environment.
• Familiarity with key ERP systems such as SAP, Oracle, and JDE is advantageous, though not essential.
• Skilled in leveraging tax digital technologies and data visualisation tools like Power BI, Tableau, RPA, and specialist GST software to enhance tax processes and insights.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package : From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally
• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

Manager or Senior Manager - GST Specialist

As a Manager or Senior Manager, you’ll be working with a dedicated team of tax specialists supporting clients in the Financial Services sector. You will help them navigate the increasing complexity and demand for tax services. Your role will involve advising some of the world’s leading organisations on how to structure transactions tax-effectively, mitigate tax risks, and comply with tax laws efficiently. Additionally, you’ll contribute innovative ideas to help clients manage their indirect tax risks and compliance obligations.

Your key responsibilities

• Deliver impactful client outcomes by advising on key indirect tax issues across multiple projects, geographies, and clients—leveraging emerging technologies and collaborating with other service lines to help clients meet their business goals.
• Build trusted relationships with key stakeholders by managing successful compliance, advisory, and project outcomes, while contributing innovative ideas to enhance indirect tax risk management and compliance.
• Lead and inspire by developing junior team members and fostering a collaborative, inclusive work culture that reflects our values.

Skills and attributes for success

• Bring technical expertise in indirect tax, particularly GST, ideally gained through experience in a law firm, Big 4, or mid-tier accounting firm.
• Leverage familiarity with ERP systems such as SAP, Oracle, and JDE—while not essential, prior exposure is beneficial for navigating client environments effectively.
• Utilise tax technology and data tools including Power BI, Tableau, RPA, and specialist GST software to enhance compliance, reporting, and advisory capabilities.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package : From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally
• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

© 2025 Ernst & Young Australia.A member firm of Ernst & Young Global Limited. All Rights Reserved. Liability limited by a scheme approved under Professional Standards Legislation

As our Dynamics 365 CRM Support Engineer you’ll be part of long-term engagement on an industry leading program of work, whereby you will primarily support Microsoft Dynamics 365 (D365) and potentially other applications that will positively impact the experience of millions of Australians. You will bring developer experience in D365 Customer Experience (CE) to the role. Being a high-profile client and program of work, you will gain exposure to a bespoke design system, whilst collaborating with exceptional technologists.

We’re looking for an Australian citizen as you will require a security clearance for the role, based in Tarndanya – Adelaide. Our roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options.

Your key responsibilities

• Resolve client requests promptly according to agreed delivery timelines and monitor all channels (Email, ITSM tickets, phone).
• Maintain accurate documentation, including technical processes and support materials for client platforms.
• Assist Service Delivery Manager with operational reporting, issue escalation, and preparation for client meetings.
• Manage incidents effectively, including investigations to prevent recurrence and availability for on-call duties (up to 2 weeks/month).
• Support business development by contributing to proposals and pitch decks for prospective clients.

Skills and attributes for success

We are looking for someone who is self-motivated and proactive team player with strong problem-solving skills and excellent communication abilities, able to confidently engage with both clients and colleagues. You will also have:

• Dynamics 365 CE development and configuration experience
• A good understanding of Dynamics 365 CE integration to other technical solutions and DevOps methodologies
• Working knowledge of relational databases and data migration concepts is preferred

Ideally, you’ll also have the skills and attributes below but don’t worry if you don’t tick all the boxes. We’re interestedin your aptitude, attitude and willingness to learn.

• D365 Field Services and/or Sales and/or Customer Service and/or Finance & Operation
• Power Platform
• Microsoft Azure
• Microsoft Dynamics Certification(s)
• Microsoft Power Platform Certification(s)

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

• A comprehensive benefits package : From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally

Acknowledgement of Country

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

© 2025 Ernst & Young Australia. A member firm of Ernst & Young Global Limited. All Rights Reserved. Liability limited by a scheme approved under Professional Standards Legislation.

Academic Background

• Advanced student in Occupational Safety and Environmental Hygiene Engineering or Occupational Health.
• Must be currently enrolled in a university.

Language Skills

• English level: B2 (Upper-Intermediate)

Technical Skills

• Desirable knowledge of Microsoft Office at an intermediate level.

Soft Skills

• Effective communication
• Critical thinking and problem-solving
• Adaptability and flexibility
• Time management
• Initiative and proactivity

Other Requirements

• Availability to complete an internship of 6 to 12 months.
• Must be available to work 30 to 32 hours per week, on-site.

ABOUT THE ROLE

The Senior Quality Specialist is responsible for improving awareness, visibility, and communication of quality initiatives to support assigned functional, divisional and corporate quality goals, and priorities.

The role is encouraged to:

• Be autonomous, collaborative and partner with stakeholders and functions as required.
• Develop, establish, and maintain quality methodologies, systems and practices which meet Boston Scientific customer and regulatory requirements.
• Lead and provide quality direction and support for improvement initiatives relating to regulatory, operational, and services.
• Engaging with cross-functional stakeholders on implementing quality processes and procedures as appropriate.

This role is based in Mascot, New South Wales and will report to the Senior Quality Assurance Manager.

KEY RESPONSIBILITIES

• Sets the standard and demonstrates a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and upholds Boston Scientific Values and Behaviours.
• Represents Boston Scientific with regulators, customers and advocacy within the industry.
• Acts as quality delegate and provides direction and leadership to the team(s) and business as required.
• Develops and champions relationships within Australia, New Zealand, APAC, and the broader global Boston Scientific organisation.
• Responsible for compliance and leading core areas of Boston Scientifics Quality Management System (QMS).
• Effectively partners and collaborates with commercial and functional teams to develop and influence sound products, processes, and business-related decisions.
• Accepts accountability for delivering and leading core quality projects and value improvement (VIP) initiatives that reduce risk, improve efficiency and add value to the organisation.
• Leads the business through complexities by applying risk management methodologies to events such as field actions, CAPA’s (Corrective and Preventive Action) and other unforeseen quality issues.
• Accountable for representing quality and providing quality direction to the business during change and growth.
• Proactively communicates and presents to all levels within the organisation.

KEY COMPETENCIES REQUIRED FOR SUCCESS

Courage

• Confronts problems directly, taking action and being decisive. Take risks to do what is right to achieve success.
• Speaks up and challenges the status quo, champions own ideas and those of others.

Customer Focus

• Identifies customer needs and ensures the effective delivery of high-quality solutions, products, and services that meet or exceed customer expectations.
• Consistently strives to provide high quality responses to customers.
• Uses stakeholder engagement and customer feedback to identify improvement opportunities.
• Takes accountability and follows up on requests from others in a timely manner.

Planning & Execution

• Implements initiatives and objectives that align with individual or team goals. Carries out initiatives with clear deliverables, milestones, accountabilities and measures of success.
• Pursues all assignments and projects until completion, following through on assignments to ensure successful completion.

Relationship Building

• Establishes and maintains strong relationships internally and externally. Contributes to a culture of respect, diversity, and inclusion. Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity.
• Uses a variety of approaches to accommodate the interpersonal styles of others.

Adaptability

• Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Moves forward productively and optimistically under conditions of change or uncertainty.
• Remains flexible when overcoming unplanned obstacles.

Functional Expertise

• Stays up to date in areas of expertise and demonstrates use of that knowledge to successfully achieve goals and objectives.
• Develops credibility with teammates through in-depth knowledge of issues, problems and potential solutions.
• Stays up to date with new and evolving trends.
• Makes sound decisions based upon knowledge and expertise.

YOUR EXPERIENCE AND SKILLS

• 8+ years’ experience in the medical device, healthcare or similar regulated industry.
• Previous experience in a supervisory, manager role or the ability to demonstrate mentoring/coaching of team members in areas of quality.
• Bachelors in STEM or a similar related degree.
• Experience in leading internal audits and/or supplier audits.
• Experience in facilitating external audits with certifying organisations and/or regulators.
• Subject Matter Expertise of regulations and core processes relating to Quality Systems (for example, CAPA, Nonconforming product/process, Supplier Management, Supply Chain Operations, Regulatory Approvals, Auditing, Post Market, Complaints, Field actions, Customer Feedback / Satisfaction).
• High level of communication skills both verbal and written and ability to interpret regulations and quality procedures.
• Experience leading projects, continuous improvement initiatives, Value Improvements (VIP) using Project Management and/or Lean/6-Sigma principles.
• Experience in leading a business through nonconforming events and implementation of corrective and preventive actions to mitigate and address risk.
• Well-developed people skills and ability to actively engage with stakeholders.
• Strong problem solving, organisational and execution skills.
• High attention to detail and a collaborative approach.