Software Support Specialist jobs in Israel

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud, so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

In this role, you will play a key part in strengthening relationships with our business clients, supporting their needs, and driving long-term engagement.

Key Responsibilities:

• Proactively contact customers who have stopped using our business services and rebuild relationships to encourage renewed activity.
• Provide clear, effective support to customers using our business portal and mobile application.
• Troubleshoot and resolve online or technical issues to ensure a seamless user experience.
• Increase the number of active business clients by promoting product adoption and consistent usage.
• Reduce client churn through strategic outreach and excellent customer care.
• Achieve monthly performance goals, including daily call quotas and overall retention KPIs.
• Deliver accurate daily statistics and performance insights to your manager

You will excel in this role if you possess:

• 1+ years of experience in B2B customer service or related roles.
• A strong execution mindset and the ability to deliver results consistently.
• The ability to work independently, manage time effectively, and meet targets.
• A positive attitude, high energy, empathy, and genuine customer-centricity.
• Excellent communication and customer-facing skills.
• The ability to quickly build trust and establish strong relationships with diverse customers.
• Fluent English, both written and verbal.
• A bachelor's degree.

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

: Python, Linux & Windows internals, Container Runtimes, Postgres, Redis, Kafka, AWS, GCP, Azure

• Design, implement, and maintain scalable backend services for scanning and analyzing cloud workloads (VMs, containers, buckets, databases, etc..)
• Build infrastructure for reconstructing file systems across different operating systems (Linux and Windows) to enable deep analysis
• Integrate security detection engines for vulnerabilities, secrets, compliance, and malware
• Collaborate with security researchers and product managers to translate complex requirements into impactful product features
• Write clean, efficient, and testable code, ensuring high performance and reliability
• Participate in design and code reviews to uphold technical excellence and team standards
• Lead features end-to-end – from design and planning to deployment and monitoring
• Improve system observability, performance, and resilience in production environments
• Stay current with developments in the cloud security landscape, vulnerability management, and OS internals

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• 5+ years of professional software development experience
• Strong experience building backend services or distributed systems
• Hands-on experience with Python
• Solid understanding of operating system internals
• Familiarity with vulnerability management concepts or tooling
• Experience with major cloud providers (Amazon Web Services, Google Cloud, Microsoft Azure)
• Strong foundation in software design principles, concurrency, memory management, data structures, and algorithms
• Passionate about building great products and solving real-world security challenges
• Self-driven, proactive, and comfortable taking ownership and initiative
• A strong communicator and a true team player who thrives in a collaborative environment

• Familiarity with container internals and runtime security
• Experience with large-scale file system analysis, malware analysis, or digital forensics
• Background in cybersecurity, especially in cloud security domains

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

You’ll contribute to a high-impact codebase that scans, analyzes, and interprets complex Kubernetes configurations and behaviors at scale. This is a unique opportunity to shape the future of Orca’s KSPM product – owning core backend components, driving architectural improvements, and delivering features that address real-world customer needs.

: Python, Go, K8s APIs, SingleStore, Postgres, Redis, Kafka, AWS, GCP, Azure, ElasticSearch

• Design, implement, and maintain scalable backend services for onboarding, scanning, and analyzing Kubernetes environments
• Collaborate with security researchers and product managers to translate complex requirements into impactful product features
• Write clean, efficient, and testable code, ensuring high performance and reliability
• Participate in design and code reviews to uphold technical excellence and team standards
• Lead features end-to-end – from design and planning to deployment and monitoring
• Improve system observability, performance, and resilience in production environments
• Work closely with cross-functional teams to continuously enhance product capabilities and customer value
• Stay current with developments in the Kubernetes ecosystem and cloud security landscape

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• 5+ years of professional software development experience
• Hands on experience with Python or Go – Must
• Proven experience with microservices architecture and cloud-native systems
• Solid foundation in software design principles, concurrency, memory management, data structures, and algorithms
• Excellent communication skills and a collaborative, team-first mindset

• Experience with major cloud providers (AWS, GCP, Azure) and managed Kubernetes solutions (EKS, GKE, AKS)
• Familiarity with Kubernetes internals and container technologies
• Background in cybersecurity, especially in cloud security domains

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

You’ll lead a group of talented senior engineers, providing both technical and people leadership while staying hands-on in design and implementation. Together, you’ll drive key architectural decisions and evolve our ingestion and processing layers to support real-time pipelines, improve observability, and enable greater horizontal scalability.

Our Stack:

• Lead, mentor, and develop a team of senior software engineers through one-on-ones, feedback, and technical guidance
• Own and drive the delivery of high-impact projects end-to-end, from design through deployment and production monitoring
• Design and review architecture for large-scale distributed systems focused on data ingestion, normalization, and availability
• Collaborate cross-functionally with Product, SRE, and other R&D teams to define priorities, interfaces, and success metrics
• Ensure the reliability, scalability, and observability of core services, introducing SLOs and best practices for operations
• Participate in incident management, postmortems, and continuous improvement initiatives
• Foster a culture of technical excellence and accountability within the team
• Write and review clean, maintainable, and tested, take part of the on-call rotation

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• 7+ years of professional software development experience, including at least 2 years in a team lead role
• Proven experience leading teams that build and operate large-scale, data-intensive systems
• Strong understanding of distributed systems design, concurrency, synchronization, data modeling, and performance optimization
• Hands-on experience with at least one of: Python, Go – Must .
• Experience with distributed data processing tools like Kafka (Advantage)
• Hands-on experience with databases such as SingleStore, Postgres, Redis
• Solid understanding of cloud-native architectures and services (AWS preferred)
• Excellent communication and collaboration skills, with the ability to align engineers, product managers, and stakeholders
• Experience mentoring engineers and guiding technical growth
• Comfortable balancing hands-on technical work with people and project leadership responsibilities
• Experience with real-time data processing and streaming pipelines (Advantage)

What We Offer

You will be part of our efforts to build the next generation AI-based solutions, brining it from design phase into production.

Our group:

Our excellent R&D group develops the leading tools of metrology measurements for the semiconductor industry.

The developer in this position will join the development of our next gen deep learning-based solutions, which takes our product to the next level using modern Artificial Intelligence technologies.

Whatyou'll be doing?

• Design and develop complex software solutions across multiple projects, ensuring high-quality, maintainable, and scalable code.

• Define technical specifications and architecture for new features and systems, aligning with business and product requirements.

• Collaborate with stakeholders (internal teams and external partners) to gather requirements, refine scope, and ensure timely delivery.

• Troubleshoot and resolve challenging software issues , implementing robust fixes and improvements.

• Conduct thorough testing and validation of code, enhancements, and integrations to maintain reliability and performance.

• Provide technical guidance and mentorship to team members, promoting best practices and continuous improvement.

• Prepare and analyze reports and metrics to support decision-making and communicate progress effectively.

What you should have?

• Experience in developing complex software products

• 5+ years of professional software development experience.

• Strong knowledge of system software architecture of complex distributed systems

• A degree in computer science, computer engineering, or equivalent degree

• Expert in Clean Code concepts

• A true leader who can lead and mentor developers in their day-to-day work

• Passion about technology, loves to make POCs of new technologies

Advantages:

• Experience in Python

• Experience in implementing AI-based products

• Knowledge in Linux, Kubernetes and Docker