Melio Team Leader 

Israel, Tel Aviv District, Tel Aviv-Yafo 

752314370

As an IT Service Team Leader, you will manage a small, hands-on IT team that supports a fully SaaS-based environment. You’ll lead daily operations, deliver onboarding, manage identity and endpoint platforms, maintain technical assets, and ensure high service standards across the company.

This is a hybrid role involving both leadership and direct technical work, supporting remote and local employees. You’ll be responsible for delivering a smooth employee experience through tooling, troubleshooting, automation, and strong communication.

This role reports to the Chief Information Security Officer

• 2+ years of experience in IT support or service operations management
• Experience leading or mentoring team members while remaining hands-on
• Strong troubleshooting and communication skills
• Familiarity with SaaS-first environments and access/security practices
• Organized, proactive, and focused on service quality and process improvement

• Lead day-to-day IT support operations across on-site and remote environments

• Administer device management platforms for laptops and mobile devices
• Manage identity and access platforms, enforcing security policies and workflows

• Support local network components including Wi-Fi, firewalls, and internet services

• Implement and maintain low-code/no-code workflow automation for frequent IT tasks

• Maintain accurate inventory of all hardware and software assets

• Provide technical support for hybrid company meetings and events
• Ensure reliability and quality in audio/video setups and meeting spaces