Customer Support jobs in Israel
Applied Materials Customer support technician Israel, Tel Aviv District
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As a customer Support Technician at Applied Materials you’ll be working for a high growth international company, integrating into the heart of the manufacturing process of advanced digital devices. You’ll get the opportunity and practice to work on the most advanced semiconductor equipment while learning new skills or perfecting existing ones such as advanced trouble shooting and problem solving, project management, robotics, semiconductor device manufacturing processes and more. In addition, you’ll get advanced training on cutting edge hardware industry components.
This is aphysically demanding positionthat often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.
Additionally, because this position generally involves working in a
clean room,it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Key Responsibilities:
The customer Support Technician provide support for complex systems, one of the most advanced in the world for the semiconductor industry, in Israel and abroad.
Install and implement multidisciplinary complex systems
Preventive maintenance and troubleshooting
Define, document and retain infrastructure and work processes
Work is located in Migdal Ha'Emek in a cleanroom environment
Work in shifts including nights and weekends
Transportation of activities Improvement in work processes.
Definition, documentation and preservation of infrastructures and work processes
Requirements:
Technician or Practical engineer in Electronics or Mechanics
Experience with electronic / mechanic equipment – advantage
Prior experience as technician or practical engineer – advantage
Willing to work in shifts
High level of English.
Service oriented, team player
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Rapyd Manager Customer Delivery Israel
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Get the tools to grow globally at . Follow: , , ,
Responsibilities
- Provide IT support to users across multi-region environments and global teams.
- Manage users and permissions for cloud-based products.
- Deploy, support, and master the latest technologies.
- Handle onboarding and offboarding processes.
- Manage company computers and peripheral equipment.
- Administer and maintain business applications and systems.
- Minimum 2 years of experience as a Helpdesk Specialist in a cloud-based environment.
- Hands-on experience with Apple device MDM solutions such as Jamf, JumpCloud, or Kandji.
- Hands-on experience with Google Workspace (G Suite).
- Service-oriented, patient, and able to work independently.
- Fast learner with a proactive attitude.
- Solid understanding of computer systems, with experience installing and maintaining peripheral equipment.
- Knowledge of Atlassian products – an advantage.
- Basic scripting skills (PowerShell, Bash, or Python) – an advantage.
- Fluent in English.
- Good understanding of cloud environments – an advantage.
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Cellebrite & Support Tier Israel, Center District, Petah Tikva
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Company Overview:
Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities. To learn more, visit us at , and find us on social media @Cellebrite.
Position Overview:
As an IT & IS Tier 2 Support Specialist, you will provide enterprise-level technical support.
Key Responsibilities:
- Ongoing support for IT services via tickets, walk-ins, telephone, and remote sessions.
- Services supported:
- Windows, Linux, and MAC OS Endpoints: Laptops, desktops, Virtual Machines.
- Office 365,Intune, Active Directory, Okta.
- Network printers and printers server IP telephony, and conferencing equipment.
- Deep troubleshooting of hardware and software issues.
- Research, diagnose, troubleshoot, and identify solutions to end-user issues.
- Follow standard procedures for escalation of unresolved issues.
- On/Offboarding of employees and changes throughout their lifecycle.
- Supporting large company events remotely through Teams and in-person
- Conference Rooms: Troubleshooting and configuration.
- Based on-site in our Petach Tikva office in Israel, with the ability to arrive at the office every day.
- Service-oriented, self-motivated, and a team player.
- Willing to support users in standby/shifts globally.
- Excellent written and verbal communication skills in English and Hebrew.
- Willingness to learn new IT areas and aspects.
- ·Minimum 1 year of experience working as an IT Helpdesk or Technician team, installing,
- Windows 10/11 workstations: Deploying and supporting Windows endpoints.
- MAC OS: Deploying and supporting Windows endpoints.
- Active Directory: Users, computers, and group management.
- Virtual environment: creating and supporting Virtual Machines and Virtual Desktop Interface
- Basic knowledge & troubleshooting of computer hardware.
- Knowledge and experience with SAAS services: Office 365, Exchange, SharePoint.
Advantages:
Knowledge and experience
:
- Linux OS.
- PowerShell.
- Windows Servers.
- DNS, DHCP.
- Jira and Confluence
- Intune
- Microsoft Entra
- Microsoft Azure
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Unity Global Support specialist Israel, Tel-Aviv District, Tel-Aviv
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- Provide technical support for both macOS and Windows computers.
- Work according to SLA’s and company IT policies.
- Manage your own ticket queue in our ticketing system.
- Maintain and update our knowledge base and internal IT resources.
- Deliver excellent customer support to employees worldwide.
- Strong problem-solving skills with technical issues and ability to learn new technologies.
- Hands-on experience with storage management.
- Familiarity with ITIL practices (certification is a plus).
- Ability to work with and manage IT ticketing systems.
- Proficiency in both oral and written communication (English & Hebrew).
- Experience working with both macOS and Windows environments.
- A strong “can do” attitude.
- Experience supporting meeting rooms and Zoom conference rooms.
- Advanced knowledge of ticketing systems and workflows.
- Additional IT certifications (e.g., Microsoft, Apple, Cisco).
- Relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
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West Pharma Support Student Israel, Center District
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Working closely with the local IT team, the role of the IT Support Student is having responsibility for developing and efficiently operating subsets of the site’s infrastructure and End User devices in line with corporate guidelines & procedures. Perform duties in line with best IT practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance).
- Provide support for IT systems and End-Users in the facility, including, but not limited to: Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
- Assist with troubleshooting and problem determination/resolution
- Participate in local IT projects and coordinate roll-out of same on local site level
- Performs other duties as assigned based on business needs
- Professional attitude in maintaining a clean, orderly and safe work area
- Exemplary behavior in IT security related topics
- Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
- Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
- Compliance with all local site Environmental, Health and Safety regulations
- Compliance with all local site company policies, procedures and corporate policies
Education in Computer Science.
Any work experience with computers, servers, network and user account management.
- MS Windows Server and client administration, Active Directory and Office 365
- Network technologies and administration, VPN
- Remote assistance tools
- Mobile devices
- Effective communication, problem solving and analytical skills
- Good English
Any Microsoft, Cisco or Fortinet certification is preferred.
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MongoDB Senior Customer Success Manager Israel, Tel Aviv District, Tel Aviv-Yafo
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- Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software
- Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
- Experience designing with scalable and highly available distributed systems in the cloud and on-prem
- Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
- Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
- Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan
- A Bachelor’s degree or equivalent work experience
- Experience selling databases and/or deploying applications with any of the major cloud providers
- Experience with database programming and data models
- Experience in data engineering or AI/ML projects
- Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks
- Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
- A MongoDB Certification
- A Cloud Provider Certification
In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
- Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
- Customer Advising and Value Articulation: Guide customers on architecture patterns and optimization strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
- Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
- Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
- Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
- Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members
- Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends
MongoDB Product Suite Mastery
- Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
- Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
- Relational Migrator: Learn to migrate from relational databases seamlessly
Market-Relevant Technologies
- Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
- Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes
Modern Architecture Design
- Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
- Cutting Edge RAG and AI Architectures: Help customers on their generative AI journeys and working with industry leading partners in the space
Sales Techniques and Soft Skills
- Effective Communication: Master presentations, demonstrations, and whiteboarding
- Client Interaction: Develop strategies for discovery and objection handling
Industry Insights
- Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries
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Palo Alto Customer Focus Analyst – Weekend Shifter Unit Israel, Tel Aviv District, Tel Aviv-Yafo
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Job Summary
You’ll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction.
Key Responsibilities
- Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
- Support onboarding activities for new customers
- Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
- Collaborate with MDR analysts to ensure the customer’s technical questions about incidents or threats are fully addressed
- Own the customer communication lifecycle during ongoing incidents — ensure timely updates, clarity, and alignment on next steps
- Help drive consistency and quality in how incidents and threat intelligence are communicated externally
- Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team
Preferred Qualifications
- 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support — must, Tier 1/2 SOC analyst experience
- Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
- Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly
- Experience reviewing, drafting, or presenting incident reports and security findings
- Familiarity with Cortex XDR or Cortex XSOAR
- Experience onboarding new security services or clients
This role includes participation in our weekend coverage rotation supporting global MDR operations:
3 weekends per month Tuesday - Saturday schedule)
1 week per month with a Monday– Friday schedule
May require evening and night shifts aligned to operational needs
All your information will be kept confidential according to EEO guidelines.
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As a customer Support Technician at Applied Materials you’ll be working for a high growth international company, integrating into the heart of the manufacturing process of advanced digital devices. You’ll get the opportunity and practice to work on the most advanced semiconductor equipment while learning new skills or perfecting existing ones such as advanced trouble shooting and problem solving, project management, robotics, semiconductor device manufacturing processes and more. In addition, you’ll get advanced training on cutting edge hardware industry components.
This is aphysically demanding positionthat often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.
Additionally, because this position generally involves working in a
clean room,it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Key Responsibilities:
The customer Support Technician provide support for complex systems, one of the most advanced in the world for the semiconductor industry, in Israel and abroad.
Install and implement multidisciplinary complex systems
Preventive maintenance and troubleshooting
Define, document and retain infrastructure and work processes
Work is located in Migdal Ha'Emek in a cleanroom environment
Work in shifts including nights and weekends
Transportation of activities Improvement in work processes.
Definition, documentation and preservation of infrastructures and work processes
Requirements:
Technician or Practical engineer in Electronics or Mechanics
Experience with electronic / mechanic equipment – advantage
Prior experience as technician or practical engineer – advantage
Willing to work in shifts
High level of English.
Service oriented, team player
These jobs might be a good fit
