Customer Support jobs in Israel

What you need to succeed:

• Hire, train and develop team members to align with company values, growth and business objectives
• Manage and motivate the direct team by correlating performance expectations to business goals – including guiding account planning, proposal development, consistent performance feedback, etc.
• Build a network of customer executive relationships (independently and along other team members) to grow programs leading to expansion opportunities and execute customer negotiations accordingly
• Work with local Value-Added Resellers: transfer knowledge and motivate their management and account executives; perform mutual marketing events
• Participate in quarterly review sessions with key partners and tech alliances in the region, where appropriate
• Perform biweekly meetings with the corresponding territory Solution Engineers, Customer Success and Professional Services Lead to assess the status of all existing accounts and expedite the rollout and upsale/cross-sale processes
• Work as a liaison for the team between Research & Development and Project Management, if needed in larger key accounts
• Be directly involved and influential in top opportunities, focusing sales efforts on large key accounts with the team

• Bachelor’s degree, Computer Science major, Certified Information Systems Security Professional certification or Master of Business Administration is preferred
• 5+ years of experience as an enterprise software sales executive in the region and a manager of teams, information security/network architecture experience is required
• Demonstrated ability to cultivate, qualify and close enterprise software agreements with the Fortune 1000
• Expert negotiation skills
• Proven ability to call on Fortune 500 C-Suite executives across multiple buying centers
• Strong verbal and written communication skills internally across various levels of the company and externally with customers/partners
• Above average organizational and planning skills
• Ability to accurately forecast up on behalf of the team/district
• Advanced proficiency in critical thinking and problem-solving
• Highly effective presentation skills
• Excellent analytical skills to translate market trends and sales data
• Experience working with the top Global Systems Integrators is preferred
• Sales engineering, programming and/or technical implementation/support experience is a plus
• Ability to travel at a rate of 30-40%

The salary range for this position is $150,000 – $250,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people.

You will work closely with technical support engineers, product specialists, and content teams to enhance the way knowledge is gathered, structured, and distributed across various platforms. Additionally, you will play a role in incorporating AI tools and automation to enhance knowledge management procedures.

What you'll be doing:

• Manage and publish software release documentation and content in the customer support portal.

• Review, edit, and publish knowledge base articles developed by technical support engineers.

• Ensure consistency, quality, and technical accuracy of all published materials.

• Partner with Product Management, Engineering, and Support teams to maintain up-to-date content for all major software versions.

• Track and report on knowledge base metrics, usage trends, and content performance.

• Drive AI tool integration and automation initiatives to improve knowledge creation and access workflows.

• Lead or coordinate process improvement and documentation projects across teams.

What we need to see:

• Bachelor’s degree in Computer Science, Information Systems, Technical Communications, or related field (or equivalent experience).

• 2–5 years of experience in technical program/content management, knowledge enablement, or support operations within a technology company.

• Strong understanding of enterprise technologies such as networking, compute, or data center systems.

• Excellent written and verbal communication skills with attention to detail.

• Experience managing content in knowledge management or portal systems (e.g., Salesforce, ServiceNow, Confluence, SharePoint, etc.).

• Proven ability to work cross-functionally and drive tasks to completion in a fast-paced environment.

• Curious and tech-savvy: eager to learn new technologies and products quickly.

• Great teammate: collaborative and encouraging, with strong interpersonal skills.

• Positive and proactive: takes initiative, drives projects, and delivers results.

• Organized and diligent: capable of handling multiple tasks at once.

Ways to stand out from the crowd:

While the above qualifications are essential, the following experiences will make you an exceptionally strong candidate:

• Understanding of AI tools and their utilization in content creation or process streamlining.

• Background in technical support or customer success organizations.

• Experience in release management or documentation workflows for enterprise software.

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.As an IC Quality and Reliability Engineer, you will play a crucial role in ensuring Annapurna Labs' semiconductor products meet customer demands. Your responsibilities will include direct work with Annapurna's customers to jointly debug failures and reduce IC related failures, support RMA analyses
In this role you will be completely exposed to the semi-conductor production flow of all Annapurna Labs products, semi-conductor testing methodologies and FAB process yield improvement activity.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Inclusive Team CultureMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance

* B.Sc. degree (M.Sc an advantage) in Electrical Engineering, Applied Physics, Materials Science or related fields with practical work experience * 5+ years' experience in semiconductor reliability and customer support * Knowledge in semiconductor physics, VLSI IC design, manufacturing, testing and FA, reliability engineering and statistics fundamentals. * Experience in IC- and system-level testing and debug. * Experience with customer engagements and reporting

* Familiar with semiconductor industry production flows. * Experience working with OSATs (Outsourced Semiconductor Assembly and Test) and ODMs (Original Design Manufacturers). * Good knowledge of semiconductor fabrication process. * Programming capabilities.