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MoonActive Customer Support Trainer Israel, Tel Aviv District, Tel Aviv-Yafo 334323065
Yesterday
Responsibilities
- Develop and deliver comprehensive training programs for new and existing customer support team members. Ensure training materials are accurate, engaging, and aligned with company processes, tools, and products.
- Plan and conduct training sessions, workshops, and refreshers to continually enhance the technical knowledge and skills of the customer support team.
- Monitor the onboarding process by ensuring new hires are up-to-date with procedures and customer service standards.
- Create engaging and interactive online training materials to improve learning outcomes.
- Assess training effectiveness & needs through evaluations, feedback, analysis of performance metrics & report on training outcomes and team performance to leadership .
- Build specific training plans to address weak areas of knowledge, technical skills, soft skills, and productivity.
- Work directly with our vendors and internal support team to ensure consistent and high-standard training processes.
Requirements
- 2+ years experience as a trainer, with a strong background in designing and delivering training programs for remote teams
- Demonstrated analytical skills with ability to leverage data for training assessment
- Excellent communication and presentation skills
- Proven ability to create engaging training materials for online delivery
- Strong organizational skills and attention to detail
- Proactive problem-solving approach
- Ability to thrive in a fast-paced, dynamic environment
- High level of English proficiency (written and verbal)
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