Contract Manager Business Operations Energy Emea jobs at Tesla in Netherlands, Amsterdam

• Benefits Management: Oversee the day-to-day operation of various Employee Benefits Programs across EMEA, including, but not limited to, Health Insurance, Pensions, Life & Disability, and all supplementary benefits ensuring an exceptional employee experience from hire to retire with efficient processes in place
• Compliance and Policy Adherence: Tracks up to date and relevant federal and state regulations pertaining to the Benefits Administration of our Program and reporting requirements ensuring compliance with local legal requirements, accuracy, and efficiency
• Invoicing and Audits: Manage the Benefits invoicing process and conduct regular Benefit audits to ensure administrative compliance, accuracy, and timely payments
• Stakeholder and Vendor Management: Partner with HRBP & HR Advisors, Payroll, IT, Benefits Vendors, Insurers and Brokers and any other internal and/or external parties to ensure a whole overall Benefits experiences throughout overlooked during new implementations, changes, communications, and automation of administrative activities
• Data Management: Maintain accurate and confidential employee records related to benefits, updates, and changes in HRIS (Human Resources Information System: Inside Tesla) and other internal and external platforms
• Troubleshooting and Process Improvement: Apply your knowledge to evaluate current processes and approaches, suggest improvements, automations or find innovative ways to solve problems efficiently. Support answering employee queries. You need to have an entrepreneur and hands-on approach, striving to resolve issues promptly and efficiently once and for all

• Bachelor's degree in Human Resources Management, Business Administration, Finance, or related fields
• Experience as a Benefits Administrator, Benefits Analyst, Benefits Coordinator, or similar roles
• Comprehensive knowledge of employee benefits programs, and best practices including handling sensitive information with discretion and confidentially
• Strong excel skills or similar tools
• Strong analytical and problem-solving skills, with a keen eye for detail and data accuracy
• A can-do attitude is essential, you are proactive, and solution focused, you can easily adapt to changes and bring innovations to the team and Tesla employees
• A team player who has excellent communication and interpersonal abilities and can collaborate effectively with cross-functional teams. You can deal with ambiguity in a fast-paced environments

• Plan, execute and track internal and external field repair campaigns

• Track internal and external costs to determine when to outsource work

• Share recurring project updates and release notes, ensuring all stakeholders have clear information on the status, risks, key actions, and timelines for completion

• Find, onboard, contract and train 3rd party vendors on the relevant scope of works

• Review, understand and negotiate contractor quotes to determine best path to repair

• Manage regional project costs, negotiations and contracting as required

• Identify opportunities to innovate, enhance and improve the service business

• Partner with programs team members to develop and prioritize systems requirements based on business need and forecasted impact, managing a clear high-level roadmap with respective sub-projects and target timelines.

• Monitor, measure, and provide feedback on process performance related to productivity/efficiency gains, customer satisfaction and revenue

• Work closely with the deployment team during the design and construction phase to ensure serviceability of the projects and operationalize contractual requirements.

• Develop and implement best practices and procedures for various maintenance activities related to Tesla energy storage equipment and associated balance of plant

• Develop and implement spare part strategy to maximize asset operation

• B.S or M.S in Electrical Engineering or relevant experience in a technical project management role.

• 5+ years of professional experience within the energy, utilities, or industrial sectors

• Ability to comprehend and execute O&M service contracts

• Ability to review and assimilate electrical & construction drawings with a strong understanding of commercial battery storage systems and associated balance of plant systems including electrical, mechanical and control components.

• Advanced experience using project management software & tools with relevant certifications

• Strong analytical and quantitative skills with ability to use data and metrics for making assumptions and decisions

• Demonstrated success in complex problem solving and the ability to deal with ambiguity with a strong attention to detail.

• Excellent written and verbal skills both from a technical and client facing perspective with proven ability to present effectively and persuasively

• Contribute to the complete software development lifecycle for Energy UI applications, ensuring that all projects are delivered on time and meet high-quality standards
• Design, develop, and maintain full stack web applications, utilizing React, TypeScript, GraphQL and web tooling such as Next.js to create highly performant and scalable user experiences
• Collaborate with cross-functional teams, including product managers, service engineers and other software engineers, to define and implement features that enhance operational efficiency for our customers.
• Ensure that our web applications integrate seamlessly with backend distributed systems and support real-time monitoring, control, and reporting for energy assets
• Contribute to the definition and implementation of extensible design systems that prioritize scalability, maintainability, and exceptional user experiences
• Implement rigorous testing strategies, including unit, integration, and end-to-end testing, to guarantee the reliability and performance of applications under various conditions
• Actively maintain and promote the core values of the team, which include engineering excellence, curiosity, a bias for action, self-awareness, inclusivity, and vulnerability, contributing to a positive and productive team culture
• Drive initiatives from concept to completion, from defining the business need with product experts, to conducting user interviews, culminating in feature implementation.

• Proven experience as a Full Stack Software Engineer with a strong focus on developing and delivering user-centric web applications using React, TypeScript, GraphQL, and Next.js
• Expertise in building and maintaining CI/CD pipelines, as well as managing deployment infrastructure for web applications
• Solid understanding of web development best practices, design patterns, and scalability principles, including strategies for component reuse, such as module federation
• Strong problem-solving skills, with a focus on delivering robust, reliable, and efficient solutions that meet customer needs and drive operational excellence
• Enthusiasm for staying at the forefront of technology trends and a commitment to continuous learning, particularly in the fields of renewable energy and sustainable technologies
• Maintain the values of the team which include engineering excellence, curiosity, a bias for action, self-awareness, inclusivity, and vulnerability

• Support the Megapack Sales Team through the entire sales cycle from start to finish

• Manage early-stage sales by qualifying customer inquiries, collecting relevant information and coordinating with support teams to create custom proposals

• Assist in preparing tender responses with Tesla’s Bid and Engineering Teams

• Contribute to the development of go-to-market strategies for Tesla's energy offerings, focusing on economic and policy drivers

• 2+ years of experience in the renewable energy industry, with experience in a commercial or customer facing role

• Knowledge of grid/utility markets, as well as renewable technologies, such as PV, wind and/or storage

• Ability to identify problems and provide pragmatic solutions. Quick learner, adaptable, and comfortable with change and ambiguity

• Strong communication and interpersonal skills, with the ability to build trust with colleagues and customers

• Flexibility to travel up to 25%

• Fluency in English and preferably Spanish or French

• Work with the EMEA Fleet team and internal stakeholders (sales, service, marketing, logistics, etc.) to maintain visibility into all our fleet operations

• Contact with our service team periodically, updating settlements of insurance claim and vehicle repairing progress

• Cooperate with remarketing team, integrating the vehicle trade-in and resale process to drive allocation of vehicles to various teams

• Manage day-to-day fleet operations, and continuously improve processes and data structures

• Audit pricing and manage inventory brochure to ensure correct vehicle assortment is available per market

• Improve and own the fine management process across the region

• Highly motivated and intelligent self-starter with the desire for constant process improvement and the ability to work under pressure in a fast-paced environment

• Experience in cross-functional project management, and proven ability to drive initiatives to conclusion

• Solid understanding of business processes and highly attentive to detail to be able to understand and improve workflows

• Ability to establish and maintain cooperative working relationships with internal and external partners

• Proficiency with MS Office (Excel, Word, PowerPoint) and advanced analytical skills. SQL proficiency preferred

• Excellent oral and written communication skills in English

The EMEA Claims Handler is responsible for the handling of freight claims and seamless liaison between Tesla and our partners. You will be part of the Logistics Claims, Quality & Compliance team. This team is responsible for ensuring compliance within our logistics operations. You will aim to ensure our freight claims are diligently investigated and settled by our standards.

• Investigate the reports of claims and validate if they can be pursued
• Send claims to carriers, respond to inquiries, follow up on cases, and document claims in our systems
• Track damaged products and work with our internal teams to provide repair estimates
• Negotiate the settlements of claims as needed
• Communicate updates on claims progress to our internal stakeholders when requested
• Work with our internal stakeholders to improve the quality of logistics by providing insight into pursued claims
• Provide outstanding customer service to our partners throughout every step of the claims process
• Track payment completion of claim invoices and send payment reminders
• Monitor and drive change in our processes and systems
• Prepare analyses and reporting to understand our claims performance
• Identify and communicate recurring operational errors when applicable
• Support the onboarding of new carriers onto our claims system

• BA/MS degree in supply chain, business, finance, or any other relevant field
• Excellent communication skills, you will represent the Tesla team with all external partners
• Ability to investigate large amounts of data and maintain oversight
• Persistent and diligent in managing claim cases, you will work on one case, move to another, and later come back to the first
• Proven engagement with logistics and quality. You will be part of daily improvements in our Supply Chain operations.
• Open-minded self-starter with a positive attitude and determination
• Excellent organizational, administrative, and problem-solving skills
• Strong eye for detail and ability to provide strategic solutions
• Excellent Excel skills, experience in using BI tools is preferred
• Ability to work in cross-functional teams and build robust business strategies

• Lead and manage a team of bid specialists, fostering a collaborative and high-performing environment
• Provide guidance and mentorship to team members to ensure continuous improvement and skill development
• Supervise the entire bid and tender process for each project, from the supply of Megapacks to full turnkey EPC proposals
• Lead major bids and drive the strategy to successfully win them
• Collaborate with the regional sales manager and Bid Specialist to select bids that meet Tesla's criteria, prioritizing workload while considering supporting teams.- Bring key tenders to management review and approval (US and EMEA) when necessary
• Develop and implement strategies to create compelling and innovative proposals that exceed market standards
• Coordinate with cross-functional teams to ensure bids are competitive and meet both client and Tesla requirements.
• Build strong relationships with key customers, understanding their bid requirements as a trusted senior leader
• Continuously optimize the bid process to enhance efficiency and effectiveness. Innovate with new tools toto educate customers about Tesla’s unique solutions
• Ensure accuracy and attention to detail in all documentation and processes

• Minimum of 7 years of experience in the energy industry, with at least 5 years in a leadership role.
• Strong leadership skills with the ability to motivate and manage a team effectively
• Excellent written and communication skills, with a proven ability to develop strong cross-functional relationships
• Strong knowledge of the battery energy storage or renewables markets, both economically and technically
• Detail-oriented with the ability to manage multiple complex documents and processes
• Ability to work autonomously and take full ownership of tender processes
• Capable of working well under pressure in a fast-paced environment and meeting tight deadlines
• Strong English skills. Proficiency in another European language (particularly German), is a plus
• Flexibility to travel periodically (up to 25% of the time)