Field Service Engineer jobs at Solaredge in United States, Longswamp Township

What will you be doing?

• Providing training in both classrooms and on-site on a regular basis to large residential installers
• Generating analysis reports in Designer
• Support onboarding process of new, large, residential installers
• Providing technical on-site customer support for SolarEdge installed equipment and systems
• Provide remote support via telephone as required for SolarEdge installed equipment and systems
• Utilization of the SolarEdge CRM system for case reporting and closure
• Update the internal knowledge base used by other technical support staff with new troubleshooting information
• Working with the Field Service team to provide on-site support
• Set up new KPIs and reports to manage large accounts
• High level of communication with all other stakeholders involved with the customers
• Provides periodic progress, status update & feedback to internal management, both local and international

Your tasks

• Installation and commissioning of our residential and commercial locations
• Independent and self-responsible execution of maintenance, repair and repair work, as well as training at our customers' site
• Instruction of our customers as well as implementation of customer-specific settings on site
• Customer advice regarding technical equipment and services
• Update the knowledge base used by other technical support staff with new troubleshooting information
• You document, edit, monitor and coordinate your assignments independently (in the support tool, CRM)