Commercial Specialist - Rise Incubation Team Deal Support jobs at Sap in Japan, Ota

Bring it

You’re a versatile developer with a strong grasp of cloud infrastructure and fullstack technologies. You bring:

• 5+ years of experience in DevOps, SRE, or fullstack development

• Proficiency in Java , Spring Boot , JavaScript/TypeScript , and frameworks like Angular , React , or NestJS

• Solid understanding of cloud platforms (AWS, Azure, or GCP) and infrastructure as code tools like Terraform

• Experience with Docker , Kubernetes , and monitoring tools like Prometheus and ELK Stack

• Strong problem-solving skills and a collaborative mindset

Build it

You’ll develop and maintain cloud-based solutions that ensure reliability, scalability, and performance across FSM’s services. Your work will:

• Implement secure, scalable cloud architectures aligned with SRE principles

• Build and optimize infrastructure and microservices for high availability

• Monitor system performance and troubleshoot issues proactively

• Collaborate with cross-functional teams to align solutions with business goals

• Conduct audits to ensure compliance with security standards

SAP fosters a culture where innovation and inclusion go hand in hand. You’ll thrive in a team that:

• Values flexibility and purpose-driven work

• Invests in learning, development, and recognition

• Embraces diverse perspectives and backgrounds

• Supports well-being and work-life balance

• Encourages you to bring out your best

​

Job Segment:Cloud, Developer, Database, Information Technology, ERP, Technology

This position requires access to customer data; Must be a U.S. citizen.

This role demands strong functional and technical knowledge of various IBP modules, including Demand, Supply, Inventory, and Sales and Operations Planning (SOP), plus experience working in SAP ECC/S4 HANA.

KEY RESPONSIBILITIES

2) Proactive Support and Innovation Activities

CORE CUSTOMER SUPPORT

• Key resource for managing customer issues related to data integration such as CI-DS, RTI, and future data integration solutions provided by SAP
• Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction.
• Ability to independently analyze, troubleshoot, and resolve issues related to data and integrations, and seek help when needed.
• Resolve known errors by means of SAP Notes, Knowledge Base Articles, info docs derived from solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas.
• Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
• Perform in weekend support and On-Call activities as required
• Taking ownership for the incoming queue to ensure fulfillment of customers' SLAs and other contractual KPIs when required by correctly escalating, transferring, and reducing priority on incidents.
• Demonstrate capability of processing P1 (Priority 1) incidents, requesting assistance as required.
• Strong communication skills to work effectively with stakeholders, both technical and non-technical.

PROACTIVE SUPPORT AND INNOVATION

• Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests. (WIKI content, Knowledge Base Articles, Guided Answers)
• Test internal systems to prevent future issues on customer's systems.
• Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.
• Participate in the SAP Community to help with incident deflection by participating in community discussions in customer and partner communities. (blog posts, tips and tricks, etc.)
• Drive improvement of Knowledge quality in area of expertise, both internally & externally.
• Work as functional expert in de-escalation and war rooms. (Engage in critical customer situations - e.g: CIM escalation, account escalation)

CONTINUOUS LEARNING CULTURE

• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching.
• Get certified in Classroom Training or e-Learning Lessons as required by product or people leaders.
• Maintain your knowledge of new functionality and compliance changes.
• Carry out new tasks and embrace new projects as requested by leaders in the organization.
• Provide Coaching and Mentoring of new employees or colleagues for specific tasks. (e.g. as a EC-Coach)
• Demonstrate willingness to fulfill different roles as required to network effectively with stakeholders in the business.
• Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable.

TECHNICAL QUALIFICATIONS

• 5+ years of implementing, administering, and troubleshooting enterprise level applications as a Data Integration Lead for IBP planning solution.
• Deep technical expertise in implementing CI-DS, RTI and other methods of integrating data in and out of IBP, S/4 HANA or other upstream/downstream systems.
• Strong knowledge of SAP IBP modules, including Demand, Supply, Inventory, and SOP.
• Proven experience as an SAP IBP Integration Lead, focusing on CI-DS, RTI and/or CIF.
• Deep understanding of attributes, master data types, and planning level concepts in IBP required to support data integration,including flexible master data and Business Meanings for Order-Based Planning (OBP).
• Strong experience with XML and data transformation techniques.
• Good understanding of SAP HANA tables and extractors for data extraction and integration tasks.
• Deep expertise with SAP ERP (ECC or S/4HANA) and how to extract data from these systems is crucial to this role.
• Ability to configure and manage Real-Time Integration Profiles and Communication Arrangements within SAP IBP.
• Knowledge of SAP bgRFC, OpenAPI, and SAP HANA Smart Data Integration (SDI) is a plus.
• Technical skills (debugging, tracing, verifying complex customizing).

EDUCATION

• Bachelor or Master’s Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred. Professional Training & Certification.
• Topic area specific technical/ functional curriculum.

We win with inclusion

Washington DCJob Segment:Database, Cloud, Testing, Data Analyst, Engineer, Technology, Data, Engineering

As an EOS Execution Service Specialist - you are responsible for:

• Ensure the execution of planned changes requested by customers are completed as per the activity schedule, tracking, and achieving various ambitious service KPI and SLA’s.
• Immediate execution of customer service request which are critical during special phases of the customer life cycle.
• Quick responses during escalations, ensure no service requests are impacted in the delivery phase, identifying and driving initiatives to improve the customer operations.
• Analyse customer feedback on the service request execution quality and bring about changes in a more structured and time bound manner.
• Drive feedback relevant to procedure and process with relevant teams and drive it to completion.
• Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
• Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
• Process improvement initiatives for daily operational activities
• Streamline standard operating procedures by focussing on automation enhancements.

What you bring

• Excellent hands-on experience in one of the areas like SAP Basis, Lifecycle events (Upgrades / Updates). Support Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support is preferred.
• Working knowledge on SAP Application Security, System Copies, DB export-import, and disaster recovery strategy, client administration is preferred.
• Experience in working with Linux pacemaker environment is added advantage.

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• 5 to 6 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
• Working knowledge of Business Object Products (BOBI, BODS etc)
• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
• Basic knowledge of Network and Storage
• Basic knowledge of one or more of the following products are preferred: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Experience working in an international environment, being able to work effectively with international and virtual teams.
• Capable in technical documentation and creation of knowledge-based assets (KBAs)
• Ability to continuously acquire new knowledge proactively and independently.
• Analytical and solution-oriented thinking
• Exposure to the ITIL framework would be beneficial.
• Strong customer service focus with customer first Mindset.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

What you'll do

• Work in a multi-disciplinary team and help building and delivering tools and building blocks that are fundamental to drive the adoption of SAP Fiori
• Focus on developing in TypeScript / JavaScript and Web-based system environments (UIs, APIs, …)
• Closely collaborate with other development, design, and infrastructure teams within SAP to align new concepts and features
• Implement new and improved functions for SAP Fiori tools
• Work with agile software methodologies, such as test-driven development, continuous integration, team ownership and more

What you bring

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: Computer Science or a related discipline
• Language skills: English, German is a plus
• Good knowledge in TypeScript, NodeJS and Github
• Knowledge of AI driven development, the development and the architecture of client-side web frameworks, and test automation technologies is a plus
• Strong analytical skills
• Team player with good communication skills and high commitment to quality, reliability, and a self-motivated working style
• Flexibility and ability to learn new subject matter quickly
• Ability to join us at the office in Walldorf/St. Leon Rot on a weekly base

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

Job Segment:Developer, User Experience, ERP, Cloud, Testing, Technology

Senior Product Specialist

What you will do

Product Management is responsible for the success, quality, costs, and delivery of a product as defined in the product portfolio.

Functional hands-on

• Builds the product road map and corresponding usage plan.
• Develops and drives the product vision, the road map, and the corresponding usage plan.
• Makes decisions about in-house developments, purchases, or partnerships on product level.
• Ensures the product delivery:
• Prioritizes and describes the product backlog.
• Ensures the delivery of high-quality specifications according to customer and user requirements, to create a competitive advantage for SAP.
• Ensures the delivery of high-quality products under customer requirements, including the completion of expert tests and validation of the planned and implemented scope across the entire product lifecycle (including the product-related non-coded assets).
• Works in close collaboration with other teams, such as release management, production, and governance.
• Coordinates the gathering and integration of feedback from different stakeholders, especially from customers and Solution Management.
• Ensures the maintenance of the product up until a potential handover.
• contributes to efficiency, effectiveness, and process improvement.
• Technologies – SAP BTP, Gen AI Domain, Being part of the Gen AI revolution, knowing about the conversational experience. Having an understanding of SAP Systems like Success factors, S4.

Right attitude

• Team first attitude. Ensure we win together as a team. Work together with other scrum team developers, cross-functional and locational teams or cross lines of business. Remember you are building a solution for the entire suite of SAP applications.
• Processes are proven ways to meet the destination. Be serious about the Agile methodologies and live with it.
• Challenge the status quo. Always challenge the status quo. Always unlearn, relearn. Remember you will be working on cutting-edge technologies every day you see a revolution.
• The innovation mindset
• Utilize the hype around Gen AI, Business AI and Joule. You will be in the best place to work on cutting-edge technologies where things are rapidly evolving every day. Ensure you ride in the waves. Bring new ideas, concepts and prototypes in the cutting-edge technologies’ alignment with the strategy.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Primary Responsibilities:

• Provide end-to-end technical support and operational ownership for the Ariba product suite within a Unix-based environment
• Collaborate closely with engineering subject matter experts and cross-functional teams to troubleshoot issues, optimize performance, and support ongoing initiatives
• Automate manual and repetitive operational tasks to enhance system efficiency, reduce errors, and scale key processes
• Lead and contribute to complex projects involving multiple teams, ensuring timely delivery and technical excellence
• Monitor and analyze application performance using tools such as Datadog, Dynatrace, and Splunk to ensure system reliability and user experience
• Provision and manage public cloud infrastructure, with a focus on GCP (preferred) or AWS, using infrastructure-as-code best practices
• Leverage cloud provisioning tools like Terraform for scalable and consistent environment deployment
• Work with CI/CD and DevOps toolchains including Jenkins, Artifactory, Docker, and Vault to support build, deployment, and configuration workflows
• Assist with Kubernetes-based deployments and container orchestration at a basic level
• Provide basic support for SAP HANA database administration in coordination with database teams
• Proactively contribute to improving system observability, operational resilience, and technical documentation

Minimum Qualifications

• Strong experience working in a Unix/Linux environment
• Experience of hands-on Java web application development experience
• Strong understanding of operating system internals, file system structures, and machine-level operations
• Experience working in a 24x7 enterprise production environment
• Proven experience provisioning and managing public cloud environments, preferably Google Cloud Platform (GCP)
• Hands-on experience with infrastructure-as-code tools, preferably Terraform
• Familiarity with CI/CD and DevOps tools such as Jenkins, Artifactory, Docker, and Vault
• Basic knowledge of SAP HANA database administration
• Demonstrated ability to thrive in a fast-paced, dynamic environment with mature development and operational practices
• Excellent interpersonal, analytical, and communication skills
• Highly reliable and dependable, with the ability to multitask and manage responsibilities across various technical areas
• Bachelor’s degree in Computer Science, Management Information Systems, or related field (or equivalent experience

​

What you´ll do

In this role, you’ll support the preparation of statutory financial statements for SAP subsidiaries worldwide, assist with audit-related tasks, and contribute to automation projects.

Your Impact:

• Financial Statement Preparation: Contribute to the preparation and review of statutory financial statements
• Audit Assistance: Help with administrative duties tied to independent audits
• Chart of Accounts Management: Support the upkeep of the local chart of accounts
• Automation & Innovation: Participate in automation initiatives to enhance our reporting processes
• Project Support: Assist the Head of Local Statutory Reporting on various project
• Location: Berlin

What you bring

• Current Student: Studying finance, accounting, tax, business administration, or a related field with strong academic performance and at least 1 year of studies to finish
• Accounting Knowledge: Background or coursework in financial accounting, IFRS, or GAAP
• Tech-Savvy: Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint
• Languages: Fluent English is essential; Spanish is a big plus
• Team Player: Great communication skills, motivated, and enjoys working in a collaborative, international team
• Global Perspective: Ability to work in virtual, multicultural teams and a strong interest in finance project
• Prior work experience in accounting, tax, or audit-related fields is desired
• Located in Berlin, Germany

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.