Presales Engineer jobs at Samsung in Singapore, Singapore

Role and Responsibilities

• Improve and enhance the results of the System Air-Condition department:VRF solutions(DVM) & Commercial Air-Conditioning (CAC).
• Develop new business ideas and models to support the company’s growth.
• Focus on close collaboration with the responsible countries, with the local Presales/Sales team.
• Follow up of the figures and targets per country (project pipeline, success ratio).
• Assist regional teams with operational tasks, such as analysing each country's situation and developing strategies to address their specific needs.
• Operational Excellence and KPI management.
• Organisation of conference for knowledge sharing internally and externally.
• Assist in sales training to improve the sales team's understanding of product features and benefits.
• Collaborate with the sales team to understand customer needs and provide technical expertise, Sales Materials/Tools to support sales efforts.
• Enhance theConsultants/Contractorsnetwork in the different Asian countries.
• Maintain up-to-date knowledge of industry trends, regulations, and competitor products.

Skills and Qualifications

• Bachelor’s degree in engineering or related discipline; degree in air conditioning or refrigeration is preferred
• Minimum of 5 years’ experience in sales/presales role within a technical/mechanical building engineering environment (network) with preferably HVAC knowledge
• Strong understanding of air conditioning systems, including design, installation, and maintenance
• Passion for engineering, and is used to consultative selling, knows what is important, and is technically achievable to create an ideal situation for the customer
• Strong experience working within complex matrix and international environments
• Has a strong network in the mechanical building branch and their clients in Asia
• Vision of thebuilding/installation/HVACmarket, is used to looking ahead
• An organized, effective and positive person who has proven experience in working independently and within multicultural teams
• Excellent communication skills are a necessity for this position. The position is a supervisory role, and communication must be effective towards the team, and also towards the international HQ in Korea, and several local country organizations
• Strong interpersonal and communication skills; able to engage with empathy, persuasiveness, and confidence
• Creative and proactive go-getter mindset with the ability to influence and build trust across stakeholders
• Effective ambassador of the Pre-Sales and Business Development team, representing the function credibly, and as a key contact to external partners and clients
• Proficiency in English, and preferably any additional Asian language
• Willingness to travel frequently within Southeast Asia & Oceania (30%)

Role and Responsibilities

• Improve and enhance the results of the System Air-Condition department:VRF solutions(DVM) & Commercial Air-Conditioning (CAC).
• Develop new business ideas and models to support the company’s growth.
• Focus on close collaboration with the local Sales team.
• Follow up of the figures and targets (project pipeline, success ratio).
• Assist the team with operational tasks, such as analysing market situation and developing strategies to address specific needs.
• Operational Excellence and KPI management.
• Organisation of conference for knowledge sharing internally and externally.
• Assist in sales training to improve the sales team's understanding of product features and benefits.
• Collaborate with the sales team to understand customer needs and provide technical expertise, Sales Materials/Tools and designs to support sales efforts.
• Have a good understanding of government regulations, such as NEA MELS & BCA Green Mark certification and help design systems that meet requirements.
• Enhance theConsultants/Contractorsnetwork
• Maintain up-to-date knowledge of industry trends, regulations, and competitor products.

Skills and Qualifications

• A minimum of a bachelor’s degree in engineering or related discipline; degree in air conditioning or refrigeration preferred

• Minimum of 5 years’ experience in sales/presales role within a technical/mechanical building engineering environment (network) with preferably HVAC knowledge
• Strong understanding of air conditioning systems, including design, installation, and maintenance
• Someone with a passion for engineering, and is used to consultative selling, knows what is important, and is technically achievable to create an ideal situation for the customer
• Someone who is used to working within complex matrix and international environments
• Has a strong network in the mechanical building branch and their clients in Asia
• Someone who has a vision of thebuilding/installation/HVACmarket, is used to looking ahead
• An organized, effective and positive person who has proven experience in working independently and within multicultural teams
• Excellent communication skills are a necessity for this position.
• As a person he/she must be empathetic, persuasive, a real go-getter, confident, creative, and a strong representative of the presales and business development team within the internal organization, and also towards the external contact persons;

Role and Responsibilities

• Technical support to solve (structural) issues for air conditioning products or control systems.
• Provide technical training to our internal teams and/or external installers.
• Handling incoming enquires (calls / emails) requesting for technical support (service / maintenance)
• Align the training planning with the sales objectives and new product launching.
• Develop and implement control solutions, ensuring optimal performance and reliability.
• Provide technical support and maintenance services for existing systems, addressing issues promptly and efficiently.
• Work closely with Service Department/Partner to follow-up on service enquiries.
• Ensure a high level of product quality by continuous monitoring and setting up early warning systems related to quality issues of products, installation, commissioning, or maintenance.
• Define and execute improvement plans to ensure our high level of product quality.
• Organise monthly quality follow-up meetings.
• Support installers and partners on operational activities, including providing guidance on installations or on-site technical support.
• Collect ‘Voice Of Customer’ product and service improvements for air conditioners & controls systems and share with our Product Management department.

Skills and Qualifications

• A minimum of a Diploma in engineering or related discipline; in air conditioning or refrigeration preferred

• Minimum of 5 years’ experience in a service role within a technical/mechanical building engineering environment with preferably HVAC knowledge
• Be able to improve established processes based on requests from the field.
• Good time management skills to ensure timely follow-up of enquiries or issues.
• Someone who is used to working within complex matrix and international environments.
• Be able to take responsibility for his/her actions and knows how to enthuse team colleagues.
• Good communication skills are a necessity towards Head Quarter in South Korea and the local country organizations.
• As a person, he/she must be empathetic, service-oriented, customer centric, a real problem solver, confident, creative, and a strong representative of the technical team within the internal organization and towards the external contact persons.